External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20842659 | Address change after shipping | Closed | Low | — | Chat | gift-cardwholesale | 10h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 21, 2025 | ||
| 35063418 | Lost package follow-up | Closed | High | — | Phone | appreturnssamples | 10h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 21, 2025 | ||
| 76334986 | Birthday gift not received | Closed | High | — | Chat | damagedgift-card | 2d 10h | ●Responded | 2/5 | — | — | Dec 17, 2025 | Dec 21, 2025 | ||
| 10156895 | BOPIS pickup not ready | Closed | Normal | — | Chat | wholesalesamples | 8h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 20, 2025 | ||
| 05459807 | Refund not received | Closed | Low | — | — | 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 20, 2025 | |||
| 70675257 | Price match request | Closed | Low | — | — | 1d 6h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 20, 2025 | |||
| 00367633 | BOPIS pickup not ready | Closed | Normal | — | fragrance | 6h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 20, 2025 | |||
| 63817363 | Wholesale order question | Closed | Normal | — | Chat | bopisshippingdamaged | 6h | ●Responded | 5/5 | — | — | Dec 14, 2025 | Dec 20, 2025 | ||
| 74304835 | BOPIS order cancelled at store | Closed | High | — | influencerrefundfragrance | 6h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 20, 2025 | |||
| 27293911 | Refund not received | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 20, 2025 | ||
| 92781769 | BOPIS pickup not ready | Closed | Urgent | — | — | 1d 6h | ●Responded | 9/11 | — | — | Dec 13, 2025 | Dec 20, 2025 | |||
| 52160798 | Cancel subscription / Auto-replenish | Closed | Normal | — | shade-matchrefund | 4h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 20, 2025 | |||
| 25740367 | Missing items in shipment | Closed | Normal | — | Chat | fragranceshippinginfluencer | 4h | ⊘Not fired | — | — | — | Dec 17, 2025 | Dec 20, 2025 | ||
| 60982223 | Refund not received | Closed | Normal | — | Chat | vip | 4h | ●Responded | 3/5 | — | — | Dec 18, 2025 | Dec 20, 2025 | ||
| 09656118 | Missing samples in order | Closed | Normal | — | Chat | wholesaledamagedsamples | 3h | ●Responded | 4/5 | — | — | Dec 19, 2025 | Dec 20, 2025 | ||
| 79187930 | Price match request | Closed | Urgent | — | Phone | influencerrefund | 3h | ●Responded | 5/5 | — | — | Dec 17, 2025 | Dec 20, 2025 | ||
| 30153413 | BOPIS pickup not ready | Closed | Normal | — | shipping | 3h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 20, 2025 | |||
| 39740435 | Return after 30-day window | Closed | Normal | Aurora Hotels Group | Phone | — | 2h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 20, 2025 | ||
| 60569350 | Birthday gift not received | Closed | Normal | — | influencersamples | 2h | ⊘Not fired | — | — | — | Dec 14, 2025 | Dec 20, 2025 | |||
| 31641600 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | gift-cardvip | 1h | ●Responded | 4/5 | — | — | Dec 16, 2025 | Dec 20, 2025 | ||
| 70081577 | Return after 30-day window | Closed | Normal | — | Social | bopisdamagedwholesale | 1h | ⊘Not fired | — | — | — | Dec 18, 2025 | Dec 20, 2025 | ||
| 09091031 | Birthday gift not received | Closed | Normal | — | shippinggift-card | 1h | ●Responded | 10/11 | — | — | Dec 19, 2025 | Dec 20, 2025 | |||
| 18618814 | BOPIS pickup not ready | Closed | Normal | — | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | Dec 19, 2025 | Dec 20, 2025 | ||
| 36272065 | Foundation match help | Closed | Normal | — | shade-match | 1h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 20, 2025 | |||
| 41389994 | Store experience feedback | Closed | Normal | — | Phone | shade-matchsamplesreturns | 2d 22h | ●Responded | 4/5 | — | — | Dec 11, 2025 | Dec 20, 2025 | ||
| 05541912 | Discount code not working | Closed | High | — | bopis | 2d 21h | ●Responded | 7/11 | — | — | Dec 16, 2025 | Dec 20, 2025 | |||
| 83454119 | Return after 30-day window | Closed | High | — | Chat | refundvipinfluencer | 2d 21h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 20, 2025 | ||
| 83868320 | Allergic reaction concern | Closed | Normal | — | fragrancewholesaleshipping | 19h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 20, 2025 | |||
| 89480370 | Pro discount enrollment | Closed | Normal | — | — | 19h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 20, 2025 | |||
| 94624436 | Gift card balance question | Closed | Normal | — | Chat | shade-match | 17h | ●Responded | 9/11 | — | — | Dec 13, 2025 | Dec 20, 2025 | ||
| 02816181 | Insider tier issue | Closed | Normal | — | wholesale | 16h | ⊘Not fired | — | — | — | Dec 18, 2025 | Dec 20, 2025 | |||
| 53940787 | Restock alert for backorder | Closed | Normal | — | — | 15h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 20, 2025 | |||
| 05930081 | Return after 30-day window | Closed | Low | — | Chat | loyaltywholesalereturns | 15h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 20, 2025 | ||
| 17975219 | Wrong shade sent | Closed | Normal | — | Chat | gift-carddamaged | 15h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 20, 2025 | ||
| 42097924 | Wholesale order question | Closed | High | — | bopis | 2d 14h | ⊘Not fired | — | — | — | Dec 16, 2025 | Dec 20, 2025 | |||
| 71131977 | Influencer code not working | Closed | Normal | Silver Lake Studios | Chat | wholesale | 13h | ●Responded | 5/5 | — | — | Dec 13, 2025 | Dec 20, 2025 | ||
| 35538611 | Item authenticity concern | Closed | High | — | samplesdamaged | 11h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 20, 2025 | |||
| 30894629 | Price match request | Closed | Low | — | — | 11h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 20, 2025 | |||
| 34883259 | Wholesale order question | Closed | High | — | viployaltyreturns | 2d 11h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 20, 2025 | |||
| 45835553 | Price match request | Closed | Normal | — | Chat | loyalty | 1d 9h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 19, 2025 | ||
| 88014499 | Loyalty points not posting | Closed | Low | — | vip | 9h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 19, 2025 | |||
| 93115041 | Refund not received | Closed | Normal | — | vip | 1d 9h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 19, 2025 | |||
| 24256108 | Refund not received | Closed | Normal | — | Chat | shippingfragrancedamaged | 7h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 19, 2025 | ||
| 09773963 | Allergic reaction concern | Closed | High | — | Chat | — | 6h | ⊘Not fired | — | — | — | Dec 17, 2025 | Dec 19, 2025 | ||
| 27250066 | Price match request | Closed | Normal | — | Chat | shade-matchloyalty | 6h | ●Responded | 1/5 | — | — | Dec 18, 2025 | Dec 19, 2025 | ||
| 00727372 | Wrong shade sent | Closed | Low | Marquee Events | Chat | bopis | 6h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 19, 2025 | ||
| 52777828 | Discount code not working | Closed | Normal | — | wholesaleshippingfragrance | 5h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 19, 2025 | |||
| 21982094 | Allergic reaction concern | Closed | Normal | — | Chat | shippingshade-match | 5h | ●Responded | 1/5 | — | — | Dec 14, 2025 | Dec 19, 2025 | ||
| 39127919 | Store experience feedback | Closed | Normal | — | Chat | shippingbopis | 5h | ●Responded | 4/5 | — | — | Dec 18, 2025 | Dec 19, 2025 | ||
| 63212229 | Address change after shipping | Closed | Normal | — | shippingshade-matchinfluencer | 4h | ○Sent, no reply | — | — | — | Dec 17, 2025 | Dec 19, 2025 |