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Closed
20842659Address change after shippingClosedLowRudolph Gorczany—Tommy KuvalisChat
gift-cardwholesale
10h○Sent, no reply———Dec 17, 2025Dec 21, 2025
35063418Lost package follow-upClosedHighMs. Linda Funk—Tommy KuvalisPhone
appreturnssamples
10h○Sent, no reply———Dec 17, 2025Dec 21, 2025
76334986Birthday gift not receivedClosedHighKavon Abbott—Jacklyn DareChat
damagedgift-card
2d 10h●Responded2/5——Dec 17, 2025Dec 21, 2025
10156895BOPIS pickup not readyClosedNormalAnahi Romaguera—Oscar O'HaraChat
wholesalesamples
8h○Sent, no reply———Dec 14, 2025Dec 20, 2025
05459807Refund not receivedClosedLowArdella Dicki—Katrina JohnsEmail—7h○Sent, no reply———Dec 18, 2025Dec 20, 2025
70675257Price match requestClosedLowEula Nienow—Dr. Mandy McLaughlinEmail—1d 6h○Sent, no reply———Dec 15, 2025Dec 20, 2025
00367633BOPIS pickup not readyClosedNormalRocky Koch—Eula McKenzieEmail
fragrance
6h○Sent, no reply———Dec 14, 2025Dec 20, 2025
63817363Wholesale order questionClosedNormalMr. Brendan Tillman—Dr. Mandy McLaughlinChat
bopisshippingdamaged
6h●Responded5/5——Dec 14, 2025Dec 20, 2025
74304835BOPIS order cancelled at storeClosedHighOttilie Skiles—Tommy KuvalisEmail
influencerrefundfragrance
6h○Sent, no reply———Dec 19, 2025Dec 20, 2025
27293911Refund not receivedClosedNormalSam Tillman—Mr. Cade SengerChat—6h○Sent, no reply———Dec 19, 2025Dec 20, 2025
92781769BOPIS pickup not readyClosedUrgentSantos Auer—Mr. Lonie HudsonEmail—1d 6h●Responded9/11——Dec 13, 2025Dec 20, 2025
52160798Cancel subscription / Auto-replenishClosedNormalMaude Bogan—Ignatius CummerataEmail
shade-matchrefund
4h○Sent, no reply———Dec 13, 2025Dec 20, 2025
25740367Missing items in shipmentClosedNormalDr. Roy Beer—Yazmin JastChat
fragranceshippinginfluencer
4h⊘Not fired———Dec 17, 2025Dec 20, 2025
60982223Refund not receivedClosedNormalNoel Stracke—Mr. Skyla TrantowChat
vip
4h●Responded3/5——Dec 18, 2025Dec 20, 2025
09656118Missing samples in orderClosedNormalAmanda Raynor—Darryl JacobiChat
wholesaledamagedsamples
3h●Responded4/5——Dec 19, 2025Dec 20, 2025
79187930Price match requestClosedUrgentDavonte Kris—Ignatius CummerataPhone
influencerrefund
3h●Responded5/5——Dec 17, 2025Dec 20, 2025
30153413BOPIS pickup not readyClosedNormalMarcelo Zemlak—Lily RaynorEmail
shipping
3h○Sent, no reply———Dec 13, 2025Dec 20, 2025
39740435Return after 30-day windowClosedNormalGretchen PriceAurora Hotels GroupJulie HodkiewiczPhone—2h○Sent, no reply———Dec 17, 2025Dec 20, 2025
60569350Birthday gift not receivedClosedNormalDarrell Turner—Kip Schroeder IVEmail
influencersamples
2h⊘Not fired———Dec 14, 2025Dec 20, 2025
31641600Cancel subscription / Auto-replenishClosedNormalCathy Osinski—Steve O'ConnerChat
gift-cardvip
1h●Responded4/5——Dec 16, 2025Dec 20, 2025
70081577Return after 30-day windowClosedNormalImmanuel Hayes—Chaz RennerSocial
bopisdamagedwholesale
1h⊘Not fired———Dec 18, 2025Dec 20, 2025
09091031Birthday gift not receivedClosedNormalToby Mosciski—Oscar O'HaraEmail
shippinggift-card
1h●Responded10/11——Dec 19, 2025Dec 20, 2025
18618814BOPIS pickup not readyClosedNormalStacy Barrows III—Kip Schroeder IVChat
fragrance
1h○Sent, no reply———Dec 19, 2025Dec 20, 2025
36272065Foundation match helpClosedNormalArdith Ondricka MD—Mr. Skyla TrantowEmail
shade-match
1h○Sent, no reply———Dec 16, 2025Dec 20, 2025
41389994Store experience feedbackClosedNormalGilbert McLaughlin DVM—Darryl JacobiPhone
shade-matchsamplesreturns
2d 22h●Responded4/5——Dec 11, 2025Dec 20, 2025
05541912Discount code not workingClosedHighMiss Christop Grimes—Katrina JohnsEmail
bopis
2d 21h●Responded7/11——Dec 16, 2025Dec 20, 2025
83454119Return after 30-day windowClosedHighRose Ruecker—Kip Schroeder IVChat
refundvipinfluencer
2d 21h○Sent, no reply———Dec 16, 2025Dec 20, 2025
83868320Allergic reaction concernClosedNormalWanda Huels Jr.—Garth DooleyEmail
fragrancewholesaleshipping
19h○Sent, no reply———Dec 13, 2025Dec 20, 2025
89480370Pro discount enrollmentClosedNormalGeorgianna Leannon—Dr. Mandy McLaughlinEmail—19h○Sent, no reply———Dec 12, 2025Dec 20, 2025
94624436Gift card balance questionClosedNormalJeff Thompson—Vilma GusikowskiChat
shade-match
17h●Responded9/11——Dec 13, 2025Dec 20, 2025
02816181Insider tier issueClosedNormalMatthew Mann—Mr. Skyla TrantowEmail
wholesale
16h⊘Not fired———Dec 18, 2025Dec 20, 2025
53940787Restock alert for backorderClosedNormalJulius Predovic—Mr. Eliza Gerhold IVEmail—15h○Sent, no reply———Dec 12, 2025Dec 20, 2025
05930081Return after 30-day windowClosedLowElsie Bernier—Oscar O'HaraChat
loyaltywholesalereturns
15h○Sent, no reply———Dec 12, 2025Dec 20, 2025
17975219Wrong shade sentClosedNormalTimothy Jakubowski—Dr. Mandy McLaughlinChat
gift-carddamaged
15h○Sent, no reply———Dec 18, 2025Dec 20, 2025
42097924Wholesale order questionClosedHighForrest Considine-Conroy—Chaz RennerEmail
bopis
2d 14h⊘Not fired———Dec 16, 2025Dec 20, 2025
71131977Influencer code not workingClosedNormalGloria JakubowskiSilver Lake StudiosKaela FriesenChat
wholesale
13h●Responded5/5——Dec 13, 2025Dec 20, 2025
35538611Item authenticity concernClosedHighStanford White—Mr. Lonie HudsonEmail
samplesdamaged
11h○Sent, no reply———Dec 14, 2025Dec 20, 2025
30894629Price match requestClosedLowAnnabel Nicolas DDS—Kaela FriesenEmail—11h○Sent, no reply———Dec 12, 2025Dec 20, 2025
34883259Wholesale order questionClosedHighMrs. Royce Kuphal—Kip Schroeder IVEmail
viployaltyreturns
2d 11h○Sent, no reply———Dec 12, 2025Dec 20, 2025
45835553Price match requestClosedNormalLessie Rodriguez—Julie HodkiewiczChat
loyalty
1d 9h○Sent, no reply———Dec 16, 2025Dec 19, 2025
88014499Loyalty points not postingClosedLowJoanne Vandervort—Katrina JohnsEmail
vip
9h●Responded5/5——Dec 12, 2025Dec 19, 2025
93115041Refund not receivedClosedNormalMrs. Marsha McClure-Smitham—Tommy KuvalisEmail
vip
1d 9h○Sent, no reply———Dec 13, 2025Dec 19, 2025
24256108Refund not receivedClosedNormalMr. Dexter Walker-Koch—Garth DooleyChat
shippingfragrancedamaged
7h○Sent, no reply———Dec 17, 2025Dec 19, 2025
09773963Allergic reaction concernClosedHighDr. Granville Shields V—Garth DooleyChat—6h⊘Not fired———Dec 17, 2025Dec 19, 2025
27250066Price match requestClosedNormalAliyah Rutherford DDS—Miss Amber Hintz Sr.Chat
shade-matchloyalty
6h●Responded1/5——Dec 18, 2025Dec 19, 2025
00727372Wrong shade sentClosedLowWillard RitchieMarquee EventsLeonard Waters-HowellChat
bopis
6h○Sent, no reply———Dec 16, 2025Dec 19, 2025
52777828Discount code not workingClosedNormalAshley O'Keefe—Vilma GusikowskiEmail
wholesaleshippingfragrance
5h○Sent, no reply———Dec 18, 2025Dec 19, 2025
21982094Allergic reaction concernClosedNormalConnie Wuckert—Jacklyn DareChat
shippingshade-match
5h●Responded1/5——Dec 14, 2025Dec 19, 2025
39127919Store experience feedbackClosedNormalLeopoldo Frami-Muller—Eula McKenzieChat
shippingbopis
5h●Responded4/5——Dec 18, 2025Dec 19, 2025
63212229Address change after shippingClosedNormalUlises Larkin—Mr. Lonie HudsonEmail
shippingshade-matchinfluencer
4h○Sent, no reply———Dec 17, 2025Dec 19, 2025
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