External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 73518426 | Cancel order request | Closed | Normal | — | Chat | loyalty | 2h | ●Responded | 4/11 | — | — | Sep 29, 2025 | Sep 30, 2025 | ||
| 82157403 | Wrong shade sent | Closed | Normal | — | Phone | shippingdamaged | 1d | ●Responded | 5/5 | — | — | Sep 24, 2025 | Sep 30, 2025 | ||
| 49206453 | Gift card balance question | Closed | Normal | — | Chat | — | 1d | ⊘Not fired | — | — | — | Sep 28, 2025 | Sep 30, 2025 | ||
| 69971254 | Address change after shipping | Closed | Normal | — | refund | 23h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 30, 2025 | |||
| 14823161 | App login problem | Closed | Normal | — | shade-matchdamaged | 2d 18h | ●Responded | 3/5 | — | — | Sep 21, 2025 | Sep 30, 2025 | |||
| 15010937 | Cancel order request | Closed | Normal | — | apprefundbopis | 11h | ⊘Not fired | — | — | — | Sep 24, 2025 | Sep 30, 2025 | |||
| 02971788 | Return after 30-day window | Closed | Normal | — | damagedreturns | 7h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 29, 2025 | |||
| 39285955 | Wrong shade sent | Closed | Low | — | appinfluencergift-card | 2d 6h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 29, 2025 | |||
| 16726324 | Address change after shipping | Closed | High | — | app | 6h | ●Responded | 3/5 | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 17564665 | Cancel order request | Closed | Normal | Modern Mercantile | shipping | 6h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 29, 2025 | |||
| 67785982 | Lost package follow-up | Closed | Low | — | damaged | 6h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 29, 2025 | |||
| 32510059 | Loyalty points not posting | Closed | Low | — | fragrancevip | 2d 6h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 29, 2025 | |||
| 46308641 | Price match request | Closed | Low | — | damagedgift-card | 6h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 29, 2025 | |||
| 53680877 | Insider tier issue | Closed | Low | — | Chat | returnsdamagedvip | 5h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Sep 29, 2025 | ||
| 38302215 | BOPIS order cancelled at store | Closed | Normal | — | Chat | damaged | 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 29, 2025 | ||
| 01021047 | Missing items in shipment | Closed | Normal | — | viployalty | 5h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 54891585 | Price match request | Closed | Normal | — | Phone | gift-card | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | ||
| 91819861 | Price match request | Closed | Low | — | Chat | loyaltyvip | 4h | ⊘Not fired | — | — | — | Sep 27, 2025 | Sep 29, 2025 | ||
| 40233271 | Birthday gift not received | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 16109161 | Where is my order? | Closed | Low | — | vip | 4h | ⊘Not fired | — | — | — | Sep 23, 2025 | Sep 29, 2025 | |||
| 94051118 | Wrong shade sent | Closed | Normal | — | Chat | loyaltyrefund | 4h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 29, 2025 | ||
| 97889087 | Price match request | Closed | Normal | — | gift-cardsamplesreturns | 3h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 73682512 | Restock alert for backorder | Closed | Urgent | — | bopisloyalty | 2h | ●Responded | 4/5 | — | — | Sep 22, 2025 | Sep 29, 2025 | |||
| 92448438 | Loyalty points not posting | Closed | Urgent | — | samplesreturnsshipping | 2h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 41951383 | Allergic reaction concern | Closed | Normal | — | Chat | damagedvip | 2h | ●Responded | 5/5 | — | — | Sep 23, 2025 | Sep 29, 2025 | ||
| 38259990 | App login problem | Closed | High | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 29, 2025 | ||
| 65002101 | App login problem | Closed | Low | — | — | 1h | ●Responded | 2/5 | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 54929123 | Item authenticity concern | Closed | Low | — | fragrancereturnsapp | 19h | ●Responded | 4/5 | — | — | Sep 21, 2025 | Sep 29, 2025 | |||
| 54737970 | Loyalty points not posting | Closed | Normal | — | — | 16h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 29, 2025 | |||
| 72891353 | Influencer code not working | Closed | Normal | — | shade-match | 16h | ●Responded | 1/5 | — | — | Sep 23, 2025 | Sep 29, 2025 | |||
| 47004818 | Influencer code not working | Closed | Normal | — | Chat | gift-cardshippingfragrance | 14h | ○Sent, no reply | — | — | — | Sep 27, 2025 | Sep 29, 2025 | ||
| 75069474 | Where is my order? | Closed | Low | — | Phone | damaged | 13h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Sep 29, 2025 | ||
| 82127140 | Birthday gift not received | Closed | Normal | — | Chat | returns | 1d 12h | ●Responded | 3/5 | — | — | Sep 25, 2025 | Sep 29, 2025 | ||
| 13043005 | Item authenticity concern | Closed | Normal | — | returnsinfluencershipping | 2d 9h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 28, 2025 | |||
| 10487580 | Wrong shade sent | Closed | Low | — | — | 9h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 28, 2025 | |||
| 57151044 | Question about product ingredients | Closed | Normal | — | Phone | vipfragrance | 7h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 28, 2025 | ||
| 26392631 | Discount code not working | Closed | High | — | Chat | bopis | 6h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 28, 2025 | ||
| 24571853 | Lost package follow-up | Closed | Normal | — | Chat | samplesviprefund | 6h | ⊘Not fired | — | — | — | Sep 23, 2025 | Sep 28, 2025 | ||
| 75763602 | App login problem | Closed | Normal | — | refund | 6h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 28, 2025 | |||
| 22501829 | Insider tier issue | Closed | Normal | — | shippingloyalty | 1d 5h | ⊘Not fired | — | — | — | Sep 21, 2025 | Sep 28, 2025 | |||
| 07024596 | Restock alert for backorder | Closed | High | — | wholesale | 5h | ●Responded | 3/5 | — | — | Sep 27, 2025 | Sep 28, 2025 | |||
| 50255862 | BOPIS pickup not ready | Closed | Normal | — | Chat | shippingwholesaledamaged | 8d 4h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 28, 2025 | ||
| 69156868 | Foundation match help | Closed | Normal | — | Chat | samplesrefundbopis | 4h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 28, 2025 | ||
| 92376201 | Refund not received | Closed | Normal | — | Phone | loyalty | 3h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 28, 2025 | ||
| 72402164 | Item authenticity concern | Closed | Normal | — | Phone | influencershade-matchbopis | 3h | ●Responded | 5/5 | — | — | Sep 26, 2025 | Sep 28, 2025 | ||
| 73691552 | Gift card balance question | Closed | Normal | — | Chat | wholesalesamplesshipping | 2h | ⊘Not fired | — | — | — | Sep 24, 2025 | Sep 28, 2025 | ||
| 00769228 | Birthday gift not received | Closed | Normal | — | Social | samplesinfluencer | 2h | ⊘Not fired | — | — | — | Sep 26, 2025 | Sep 28, 2025 | ||
| 58421705 | Restock alert for backorder | Closed | Normal | — | viprefundinfluencer | 1d 2h | ●Responded | 9/11 | — | — | Sep 24, 2025 | Sep 28, 2025 | |||
| 13578507 | Missing samples in order | Closed | Normal | — | Chat | vipshipping | 1h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 28, 2025 | ||
| 95511820 | Wholesale order question | Closed | Normal | — | Chat | — | 1h | ●Responded | 2/5 | — | — | Sep 23, 2025 | Sep 28, 2025 |