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Showing 9,801 - 9,850 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69515495 | Wrong shade sent | Closed | Normal |  Dr. Isaiah Bahringer | — |  Garth Dooley | Social | fragrance | 2h | ⊘Not fired | — | — | — | Aug 9, 2025 | Aug 15, 2025 |
| 42792007 | App crashes at checkout | Closed | Normal |  Merritt Gibson | — |  Darryl Jacobi | bopisshade-matchsamples | 2h | ●Responded | 5/5 | — | — | Aug 13, 2025 | Aug 15, 2025 | |
| 87501910 | Item authenticity concern | Closed | Normal |  Deron Conn | — |  Ignatius Cummerata | refundloyaltyshipping | 1h | ●Responded | 5/5 | — | — | Aug 11, 2025 | Aug 15, 2025 | |
| 67172868 | Pro discount enrollment | Closed | Urgent |  Frankie Emard-Reinger | — |  Jacklyn Dare | samplesbopisfragrance | 1h | ⊘Not fired | — | — | — | Aug 11, 2025 | Aug 15, 2025 | |
| 84945375 | Discount code not working | Closed | Normal |  Cristal Rippin | — |  Yazmin Jast | — | 1d 1h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 15, 2025 | |
| 57310587 | Price match request | Closed | Normal |  Sara Cartwright PhD | — |  Mr. Lonie Hudson | Chat | samplesbopisfragrance | 1h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 15, 2025 |
| 42082525 | Cancel subscription / Auto-replenish | Closed | Normal |  Trever Durgan | — |  Katrina Johns | loyaltyshade-matchreturns | 1h | ●Responded | 5/5 | — | — | Aug 13, 2025 | Aug 15, 2025 | |
| 47423126 | Item authenticity concern | Closed | Urgent |  Harry Lynch DDS | — | Katrina Johns | shippingwholesalerefund | 1h | ⊘Not fired | — | — | — | Aug 11, 2025 | Aug 15, 2025 | |
| 15485540 | Address change after shipping | Closed | Normal |  Ayana Adams | — |  Mr. Skyla Trantow | shade-matchinfluencer | 23h | ●Responded | 4/5 | — | — | Aug 12, 2025 | Aug 15, 2025 | |
| 19886871 | Question about product ingredients | Closed | Normal |  Savanah Shields | — | Darryl Jacobi | returnsvipbopis | 6d 21h | ●Responded | 4/11 | — | — | Aug 6, 2025 | Aug 15, 2025 | |
| 00239100 | Return after 30-day window | Closed | Normal |  Demetrius Koelpin | — |  Dr. Mandy McLaughlin | returns | 4d 20h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 15, 2025 | |
| 66292619 | BOPIS order cancelled at store | Closed | Normal |  Miss Millie Grimes | — |  Lily Raynor | — | 20h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 15, 2025 | |
| 33620313 | Cancel subscription / Auto-replenish | Closed | Normal |  Mr. Sam Adams | — |  Oscar O'Hara | samplesreturns | 20h | ●Responded | 10/11 | — | — | Aug 10, 2025 | Aug 15, 2025 | |
| 14402815 | Shipping cost question | Closed | Normal |  Martin Altenwerth | — |  Kaela Friesen | vip | 19h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 15, 2025 | |
| 04316393 | Return after 30-day window | Closed | Normal |  Dr. Doreen Rogahn | — | Garth Dooley | Phone | gift-cardwholesale | 17h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 15, 2025 |
| 94405199 | Gift card balance question | Closed | Low |  Sabrina Klocko | — | Mr. Skyla Trantow | Chat | vipbopisshade-match | 17h | ○Sent, no reply | — | — | — | Aug 10, 2025 | Aug 15, 2025 |
| 17061005 | Item authenticity concern | Closed | Normal |  Titus King IV | — | Kaela Friesen | — | 16h | ⊘Not fired | — | — | — | Aug 8, 2025 | Aug 15, 2025 | |
| 41824405 | Cancel order request | Closed | Normal |  Ben Heidenreich | — | Jacklyn Dare | Chat | returns | 14h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 15, 2025 |
| 71746407 | Refund not received | Closed | Normal |  Arnulfo Medhurst | — | Jacklyn Dare | Chat | — | 14h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 15, 2025 |
| 77238176 | Klarna / Afterpay split issue | Closed | Normal |  Ronald Connelly | — | Mr. Skyla Trantow | shade-matchreturns | 13h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 15, 2025 | |
| 16184049 | Loyalty points not posting | Closed | Low |  Roland Ortiz-McGlynn | — |  Mr. Cade Senger | gift-cardfragrance | 11h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 15, 2025 | |
| 98919295 | Birthday gift not received | Closed | Normal |  Nayeli Schowalter | — | Yazmin Jast | Chat | shade-match | 2d 10h | ●Responded | 4/5 | — | — | Aug 11, 2025 | Aug 15, 2025 |
| 11690603 | Insider tier issue | Closed | Normal |  Tommie Zemlak | — | Kaela Friesen | — | 9h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 14, 2025 | |
| 13761076 | Gift card balance question | Closed | Urgent |  Dee Rempel | — |  Steve O'Conner | Chat | samplesapprefund | 1d 8h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 14, 2025 |
| 24465697 | App login problem | Closed | High |  Grayce Ziemann | North Star Retreats | Dr. Mandy McLaughlin | Chat | viployalty | 7h | ●Responded | 5/5 | — | — | Aug 12, 2025 | Aug 14, 2025 |
| 91824780 | Klarna / Afterpay split issue | Closed | Normal |  Rodolfo Weber | — |  Chaz Renner | gift-cardsamplesbopis | 6h | ●Responded | 5/5 | — | — | Aug 9, 2025 | Aug 14, 2025 | |
| 96819246 | Insider tier issue | Closed | Normal |  Lynette Ritchie | — |  Miss Amber Hintz Sr. | — | 6h | ●Responded | 3/5 | — | — | Aug 13, 2025 | Aug 14, 2025 | |
| 12166651 | Birthday gift not received | Closed | Normal |  Garfield Pagac | — |  Tommy Kuvalis | samplesdamaged | 6h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 14, 2025 | |
| 19355936 | Wholesale order question | Closed | Normal |  Dessie Lubowitz | — |  Amely Pacocha | — | 6h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 14, 2025 | |
| 78275601 | BOPIS order cancelled at store | Closed | Urgent |  Sam Tillman | — | Mr. Skyla Trantow | Chat | vipshippingdamaged | 2d 6h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 14, 2025 |
| 40391562 | Address change after shipping | Closed | Normal |  Evangeline Heidenreich | — | Garth Dooley | returns | 5h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 14, 2025 | |
| 88468528 | Loyalty points not posting | Closed | Low |  Winifred Hirthe | — | Lily Raynor | loyaltyreturnsapp | 5h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 14, 2025 | |
| 95959824 | Birthday gift not received | Closed | High |  Rory Blanda | — | Kaela Friesen | Chat | — | 5h | ●Responded | 9/11 | — | — | Aug 10, 2025 | Aug 14, 2025 |
| 47171956 | Return after 30-day window | Closed | Normal |  James Schmidt | — | Mr. Skyla Trantow | samplesfragrancedamaged | 2d 4h | ○Sent, no reply | — | — | — | Aug 11, 2025 | Aug 14, 2025 | |
| 09523363 | Item authenticity concern | Closed | Urgent |  Ms. Alexandra Toy | — | Kaela Friesen | Chat | loyaltyappwholesale | 4h | ●Responded | 2/5 | — | — | Aug 7, 2025 | Aug 14, 2025 |
| 49102436 | Insider tier issue | Closed | Normal |  Carlos Beer | — |  Julie Hodkiewicz | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 14, 2025 |
| 92260953 | Wrong shade sent | Closed | Normal |  Mrs. Rachael Weissnat | — | Yazmin Jast | Chat | samples | 3h | ●Responded | 5/5 | — | — | Aug 13, 2025 | Aug 14, 2025 |
| 25804217 | BOPIS order cancelled at store | Closed | Normal |  Jake Connelly | — | Oscar O'Hara | Chat | gift-card | 2h | ●Responded | 5/5 | — | — | Aug 13, 2025 | Aug 14, 2025 |
| 37246193 | Allergic reaction concern | Closed | Normal |  Arnold Kuvalis | — | Mr. Lonie Hudson | Chat | influencer | 2h | ●Responded | 5/5 | — | — | Aug 9, 2025 | Aug 14, 2025 |
| 63398202 | Cancel order request | Closed | Low |  Fleta Cassin-Rippin MD | — | Oscar O'Hara | refundfragrancewholesale | 2h | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 14, 2025 | |
| 26631366 | App login problem | Closed | Normal |  Miss Nettie Muller | — | Chaz Renner | fragrancedamaged | 2h | ○Sent, no reply | — | — | — | Aug 8, 2025 | Aug 14, 2025 | |
| 60628878 | Lost package follow-up | Closed | Normal | Dr. Doreen Rogahn | — |  Eula McKenzie | shade-matchapp | 2h | ⊘Not fired | — | — | — | Aug 8, 2025 | Aug 14, 2025 | |
| 29726759 | Cancel subscription / Auto-replenish | Closed | Low |  Mr. Giovani Kuhn | — | Miss Amber Hintz Sr. | Chat | shippingsamples | 1h | ○Sent, no reply | — | — | — | Aug 10, 2025 | Aug 14, 2025 |
| 18235666 | Klarna / Afterpay split issue | Closed | Normal |  Audie Windler | — | Kaela Friesen | Chat | gift-cardloyalty | 1h | ○Sent, no reply | — | — | — | Aug 9, 2025 | Aug 14, 2025 |
| 84510368 | Foundation match help | Closed | Low |  Chanelle Kuhlman | — | Steve O'Conner | Chat | — | 1h | ⊘Not fired | — | — | — | Aug 7, 2025 | Aug 14, 2025 |
| 03029461 | Return after 30-day window | Closed | Normal | Jake Connelly | — | Kaela Friesen | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 14, 2025 |
| 97593177 | Store experience feedback | Closed | Normal |  Mrs. Sylvia Kshlerin Sr. | — | Eula McKenzie | shade-matchwholesalebopis | 1d | ⊘Not fired | — | — | — | Aug 10, 2025 | Aug 14, 2025 | |
| 62925049 | Klarna / Afterpay split issue | Closed | Normal |  Erika Yundt PhD | — | Julie Hodkiewicz | — | 1d 23h | ●Responded | 1/5 | — | — | Aug 8, 2025 | Aug 14, 2025 | |
| 31220460 | Loyalty points not posting | Closed | Low |  Dr. Granville Shields V | — | Yazmin Jast | shippingfragrance | 2d 22h | ●Responded | 4/11 | — | — | Aug 5, 2025 | Aug 14, 2025 | |
| 14015771 | Question about product ingredients | Closed | Urgent |  Lessie Rodriguez | — | Tommy Kuvalis | viprefund | 1d 22h | ●Responded | 9/11 | — | — | Aug 8, 2025 | Aug 14, 2025 |