External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 80072151 | App login problem | Closed | High | — | — | 6h | ●Responded | 4/5 | — | — | Jul 9, 2025 | Jul 15, 2025 | |||
| 59204318 | Store experience feedback | Closed | Normal | — | Social | shippingrefund | 5h | ⊘Not fired | — | — | — | Jul 11, 2025 | Jul 15, 2025 | ||
| 07259223 | Discount code not working | Closed | High | — | Social | appwholesale | 5h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 15, 2025 | ||
| 71783512 | Wholesale order question | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 15, 2025 | ||
| 24557013 | Refund not received | Closed | Low | — | Chat | gift-cardshippingwholesale | 4h | ●Responded | 5/5 | — | — | Jul 10, 2025 | Jul 15, 2025 | ||
| 41230265 | Birthday gift not received | Closed | Urgent | — | Chat | loyaltyshade-match | 2d 4h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 15, 2025 | ||
| 55939963 | Restock alert for backorder | Closed | Normal | — | gift-card | 3h | ●Responded | 10/11 | — | — | Jul 8, 2025 | Jul 15, 2025 | |||
| 26580546 | Missing samples in order | Closed | Low | — | Chat | shade-matchdamaged | 3h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 15, 2025 | ||
| 21351303 | Loyalty points not posting | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 15, 2025 | |||
| 71061931 | Price match request | Closed | Normal | — | Chat | shade-matchsamplesvip | 1h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 15, 2025 | ||
| 98285579 | BOPIS order cancelled at store | Closed | Normal | — | Chat | influencershippingwholesale | 1h | ●Responded | 5/5 | — | — | Jul 10, 2025 | Jul 15, 2025 | ||
| 78744389 | Influencer code not working | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 15, 2025 | ||
| 92571409 | Allergic reaction concern | Closed | High | — | shippingdamaged | 2d | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 15, 2025 | |||
| 27648581 | Restock alert for backorder | Closed | Normal | Highland Apothecary Co | Chat | shade-matchdamaged | 22h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 15, 2025 | ||
| 21540333 | Insider tier issue | Closed | Normal | — | Chat | appsamples | 1d 22h | ●Responded | 1/5 | — | — | Jul 10, 2025 | Jul 15, 2025 | ||
| 60340187 | App crashes at checkout | Closed | Normal | — | Phone | vipapp | 21h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 15, 2025 | ||
| 58054225 | Insider tier issue | Closed | High | — | Chat | bopisfragranceinfluencer | 6d 21h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 15, 2025 | ||
| 12358526 | Foundation match help | Closed | Low | — | wholesaleloyalty | 14h | ●Responded | 5/5 | — | — | Jul 11, 2025 | Jul 15, 2025 | |||
| 89814229 | Pro discount enrollment | Closed | Normal | — | Chat | refundapployalty | 13h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 15, 2025 | ||
| 40191273 | BOPIS pickup not ready | Closed | Normal | — | samplesreturns | 12h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 15, 2025 | |||
| 94589267 | Wrong shade sent | Closed | Normal | — | shade-matchbopiswholesale | 11h | ⊘Not fired | — | — | — | Jul 10, 2025 | Jul 15, 2025 | |||
| 21476570 | Gift card balance question | Closed | Normal | — | wholesalesamples | 1d 11h | ●Responded | 1/5 | — | — | Jul 8, 2025 | Jul 15, 2025 | |||
| 80783974 | BOPIS pickup not ready | Closed | Low | — | loyalty | 2d 11h | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 15, 2025 | |||
| 82590874 | Return after 30-day window | Closed | Low | Atlas Hospitality | loyaltyinfluencer | 9h | ●Responded | 1/5 | — | — | Jul 11, 2025 | Jul 14, 2025 | |||
| 24302185 | Item authenticity concern | Closed | Low | — | — | 7d 7h | ●Responded | 2/5 | — | — | Jun 30, 2025 | Jul 14, 2025 | |||
| 14460534 | BOPIS order cancelled at store | Closed | Normal | — | — | 6h | ●Responded | 5/5 | — | — | Jul 10, 2025 | Jul 14, 2025 | |||
| 91577864 | Return after 30-day window | Closed | Normal | — | Chat | returnssamples | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 14, 2025 | ||
| 44763681 | Wholesale order question | Closed | Low | — | Chat | samples | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 14, 2025 | ||
| 33717446 | Wrong shade sent | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 14, 2025 | ||
| 08665703 | Address change after shipping | Closed | Normal | — | gift-card | 5d 5h | ●Responded | 3/5 | — | — | Jul 4, 2025 | Jul 14, 2025 | |||
| 69977417 | Insider tier issue | Closed | Normal | — | refundwholesaleinfluencer | 5h | ●Responded | 4/5 | — | — | Jul 8, 2025 | Jul 14, 2025 | |||
| 89862601 | Pro discount enrollment | Closed | Normal | — | Chat | shippingbopis | 5h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 14, 2025 | ||
| 95356323 | Refund not received | Closed | Normal | — | returns | 5h | ●Responded | 5/5 | — | — | Jul 12, 2025 | Jul 14, 2025 | |||
| 42714627 | Address change after shipping | Closed | High | — | Chat | samples | 5h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 14, 2025 | ||
| 69064604 | Pro discount enrollment | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 14, 2025 | |||
| 94023130 | Price match request | Closed | Normal | — | apployalty | 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 14, 2025 | |||
| 95890687 | Restock alert for backorder | Closed | Urgent | — | Phone | wholesale | 4h | ●Responded | 5/5 | — | — | Jul 9, 2025 | Jul 14, 2025 | ||
| 87362042 | Klarna / Afterpay split issue | Closed | Normal | — | returnsrefund | 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 14, 2025 | |||
| 95840373 | Cancel order request | Closed | High | — | Chat | — | 3h | ●Responded | 9/11 | — | — | Jul 9, 2025 | Jul 14, 2025 | ||
| 58768264 | Shipping cost question | Closed | Normal | — | Chat | bopisinfluencersamples | 2d 2h | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 14, 2025 | ||
| 24289925 | Wholesale order question | Closed | Low | — | — | 2h | ○Sent, no reply | — | — | — | Jul 7, 2025 | Jul 14, 2025 | |||
| 42674123 | Address change after shipping | Closed | Normal | Verde Concierge | loyalty | 1h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 14, 2025 | |||
| 52518197 | Question about product ingredients | Closed | Low | — | Chat | damagedshade-matchshipping | 3d 22h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 14, 2025 | ||
| 99263465 | Lost package follow-up | Closed | Normal | Verde Concierge | bopis | 21h | ●Responded | 10/11 | — | — | Jul 11, 2025 | Jul 14, 2025 | |||
| 23405484 | Lost package follow-up | Closed | Low | — | returnsinfluencervip | 20h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 14, 2025 | |||
| 31232566 | Missing items in shipment | Closed | High | — | bopisshade-matchvip | 2d 20h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 14, 2025 | |||
| 61641023 | Klarna / Afterpay split issue | Closed | Normal | — | wholesale | 19h | ●Responded | 5/5 | — | — | Jul 9, 2025 | Jul 14, 2025 | |||
| 36570457 | Address change after shipping | Closed | Low | — | — | 17h | ●Responded | 3/5 | — | — | Jul 11, 2025 | Jul 14, 2025 | |||
| 91685264 | Item authenticity concern | Closed | High | — | vip | 16h | ⊘Not fired | — | — | — | Jul 7, 2025 | Jul 14, 2025 | |||
| 83581839 | Allergic reaction concern | Closed | Normal | — | samplesapp | 16h | ⊘Not fired | — | — | — | Jul 6, 2025 | Jul 14, 2025 |