External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 21878980 | Insider tier issue | Closed | Normal | — | returns | 2h | ⊘Not fired | — | — | — | Jun 17, 2025 | Jun 19, 2025 | |||
| 35568471 | Return after 30-day window | Closed | Normal | — | gift-carddamaged | 1h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 19, 2025 | |||
| 91798607 | Shipping cost question | Closed | Normal | — | Chat | fragrance | 2d 1h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 19, 2025 | ||
| 08063361 | Price match request | Closed | Low | — | Social | — | 1h | ⊘Not fired | — | — | — | Jun 18, 2025 | Jun 19, 2025 | ||
| 46495053 | Shipping cost question | Closed | Normal | — | Chat | gift-card | 1h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 19, 2025 | ||
| 65763448 | Missing items in shipment | Closed | Low | — | — | 3d | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 19, 2025 | |||
| 67984628 | Loyalty points not posting | Closed | Normal | — | Chat | gift-cardvip | 3d | ●Responded | 4/5 | — | — | Jun 15, 2025 | Jun 19, 2025 | ||
| 14726718 | Insider tier issue | Closed | Low | — | — | 1d 23h | ●Responded | 4/5 | — | — | Jun 12, 2025 | Jun 19, 2025 | |||
| 97146140 | Discount code not working | Closed | High | — | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 19, 2025 | ||
| 57628808 | App login problem | Closed | Normal | — | — | 22h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 19, 2025 | |||
| 89199643 | Price match request | Closed | High | — | refund | 21h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 19, 2025 | |||
| 19599724 | Gift card balance question | Closed | Normal | — | wholesalebopisrefund | 20h | ●Responded | 5/5 | — | — | Jun 17, 2025 | Jun 19, 2025 | |||
| 79761752 | Allergic reaction concern | Closed | Low | — | loyaltyinfluencer | 19h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 19, 2025 | |||
| 57702052 | Restock alert for backorder | Closed | Normal | Marquee Events | Chat | wholesaleshade-matchfragrance | 19h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 19, 2025 | ||
| 96274595 | Store experience feedback | Closed | Low | — | wholesaleshipping | 18h | ○Sent, no reply | — | — | — | Jun 15, 2025 | Jun 19, 2025 | |||
| 57882310 | App crashes at checkout | Closed | Normal | — | influencerfragrance | 9d 17h | ●Responded | 2/5 | — | — | Jun 3, 2025 | Jun 19, 2025 | |||
| 26451937 | Gift card balance question | Closed | Normal | — | damaged | 2d 16h | ⊘Not fired | — | — | — | Jun 12, 2025 | Jun 19, 2025 | |||
| 24970504 | Price match request | Closed | High | — | returns | 16h | ⊘Not fired | — | — | — | Jun 13, 2025 | Jun 19, 2025 | |||
| 59950844 | Wrong shade sent | Closed | Normal | — | Chat | bopisapployalty | 14h | ⊘Not fired | — | — | — | Jun 12, 2025 | Jun 19, 2025 | ||
| 19925953 | Pro discount enrollment | Closed | Low | — | — | 14h | ●Responded | 5/5 | — | — | Jun 14, 2025 | Jun 19, 2025 | |||
| 69972386 | Influencer code not working | Closed | Normal | — | refund | 14h | ●Responded | 5/5 | — | — | Jun 12, 2025 | Jun 19, 2025 | |||
| 46234890 | Cancel order request | Closed | Normal | — | loyaltyreturns | 12h | ⊘Not fired | — | — | — | Jun 16, 2025 | Jun 19, 2025 | |||
| 17198647 | Missing samples in order | Closed | Urgent | — | — | 11h | ●Responded | 4/5 | — | — | Jun 14, 2025 | Jun 19, 2025 | |||
| 43006718 | Question about product ingredients | Closed | Normal | — | wholesalereturnsinfluencer | 9h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 18, 2025 | |||
| 51780078 | Wrong shade sent | Closed | Normal | — | damagedrefund | 8h | ⊘Not fired | — | — | — | Jun 17, 2025 | Jun 18, 2025 | |||
| 30188330 | Restock alert for backorder | Closed | Normal | — | shade-match | 1d 8h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 18, 2025 | |||
| 49425678 | Klarna / Afterpay split issue | Closed | Normal | — | shippingdamagedloyalty | 7h | ●Responded | 10/11 | — | — | Jun 17, 2025 | Jun 18, 2025 | |||
| 91498637 | Price match request | Closed | Normal | — | vip | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 18, 2025 | |||
| 82323477 | Price match request | Closed | High | — | fragrancedamaged | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 18, 2025 | |||
| 70748211 | Return after 30-day window | Closed | Normal | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 18, 2025 | ||
| 45687104 | Where is my order? | Closed | Normal | — | Chat | appsamples | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 18, 2025 | ||
| 40097215 | App crashes at checkout | Closed | Low | — | loyalty | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 18, 2025 | |||
| 42978236 | Address change after shipping | Closed | High | — | — | 5h | ●Responded | 5/5 | — | — | Jun 12, 2025 | Jun 18, 2025 | |||
| 82375494 | Missing samples in order | Closed | Low | — | wholesaleloyalty | 5h | ●Responded | 1/11 | — | — | Jun 17, 2025 | Jun 18, 2025 | |||
| 94659383 | Cancel order request | Closed | High | — | vip | 5h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 18, 2025 | |||
| 88007033 | Insider tier issue | Closed | Normal | — | Chat | — | 4h | ●Responded | 3/5 | — | — | Jun 16, 2025 | Jun 18, 2025 | ||
| 84443740 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 4h | ⊘Not fired | — | — | — | Jun 14, 2025 | Jun 18, 2025 | |||
| 92818383 | Restock alert for backorder | Closed | High | — | — | 4h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 18, 2025 | |||
| 15432030 | Pro discount enrollment | Closed | Normal | — | shippingvip | 4h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 18, 2025 | |||
| 38982829 | Price match request | Closed | High | — | — | 3h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 18, 2025 | |||
| 53969966 | Foundation match help | Closed | Low | — | Phone | damagedbopis | 1d 3h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 18, 2025 | ||
| 88220287 | BOPIS pickup not ready | Closed | Low | — | Chat | fragranceapprefund | 3h | ○Sent, no reply | — | — | — | Jun 16, 2025 | Jun 18, 2025 | ||
| 19368085 | Price match request | Closed | Normal | — | loyaltygift-cardrefund | 3h | ●Responded | 1/5 | — | — | Jun 12, 2025 | Jun 18, 2025 | |||
| 87201612 | Influencer code not working | Closed | Normal | — | Chat | refunddamagedfragrance | 2h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 18, 2025 | ||
| 29327675 | Wrong shade sent | Closed | High | — | refundwholesale | 2d 2h | ●Responded | 4/5 | — | — | Jun 12, 2025 | Jun 18, 2025 | |||
| 34490076 | Discount code not working | Closed | Normal | — | Social | shippingshade-match | 2h | ⊘Not fired | — | — | — | Jun 15, 2025 | Jun 18, 2025 | ||
| 20308712 | Missing items in shipment | Closed | High | — | fragrance | 1h | ⊘Not fired | — | — | — | Jun 15, 2025 | Jun 18, 2025 | |||
| 73259932 | App login problem | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 18, 2025 | |||
| 69118293 | Foundation match help | Closed | Normal | — | Chat | influencerdamagedshipping | 1d | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 18, 2025 | ||
| 75620514 | Cancel order request | Closed | High | Crown Department Stores | Chat | — | 22h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 18, 2025 |