External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 96119138 | Allergic reaction concern | Closed | Normal | — | Chat | refundloyalty | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 15, 2025 | ||
| 30248455 | Birthday gift not received | Closed | Normal | Studio Eleven | Chat | appwholesale | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 15, 2025 | ||
| 19819772 | Wholesale order question | Closed | Low | — | appdamagedwholesale | 3h | ●Responded | 4/5 | — | — | Jun 10, 2025 | Jun 15, 2025 | |||
| 85367482 | Order arrived damaged | Closed | High | — | Chat | shade-matchapp | 2h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 15, 2025 | ||
| 30739331 | Wrong shade sent | Closed | Low | — | — | 1h | ●Responded | 3/5 | — | — | Jun 13, 2025 | Jun 15, 2025 | |||
| 12018623 | Where is my order? | Closed | Normal | Crown Department Stores | returnsvip | 1d | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 | |||
| 22010447 | BOPIS pickup not ready | Closed | Normal | — | — | 2d 23h | ●Responded | 9/11 | — | — | Jun 8, 2025 | Jun 15, 2025 | |||
| 82901243 | Item authenticity concern | Closed | High | — | Chat | damaged | 23h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 15, 2025 | ||
| 86460242 | Foundation match help | Closed | Normal | — | fragranceappsamples | 19h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 15, 2025 | |||
| 60661984 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 3d 19h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 15, 2025 | ||
| 03732683 | Address change after shipping | Closed | High | — | Chat | gift-card | 19h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 | ||
| 49356191 | Shipping cost question | Closed | Normal | — | Chat | shipping | 18h | ●Responded | 10/11 | — | — | Jun 11, 2025 | Jun 15, 2025 | ||
| 52847261 | Pro discount enrollment | Closed | Urgent | — | — | 2d 17h | ●Responded | 4/5 | — | — | Jun 6, 2025 | Jun 15, 2025 | |||
| 61297742 | Lost package follow-up | Closed | Normal | — | Chat | gift-cardwholesale | 17h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 15, 2025 | ||
| 94234230 | Pro discount enrollment | Closed | Normal | — | gift-card | 2d 16h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 15, 2025 | |||
| 28316108 | Price match request | Closed | Low | — | shippinginfluencer | 2d 16h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 15, 2025 | |||
| 75015290 | Missing samples in order | Closed | Normal | — | vip | 16h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 15, 2025 | |||
| 53799365 | Lost package follow-up | Closed | Normal | — | Social | returnsinfluencervip | 14h | ⊘Not fired | — | — | — | Jun 12, 2025 | Jun 15, 2025 | ||
| 56328929 | Gift card balance question | Closed | Normal | — | — | 13h | ●Responded | 5/5 | — | — | Jun 8, 2025 | Jun 15, 2025 | |||
| 26583548 | Item authenticity concern | Closed | Normal | — | fragranceinfluencerbopis | 13h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 15, 2025 | |||
| 24098356 | App crashes at checkout | Closed | Low | — | Chat | shippingshade-matchrefund | 1d 12h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 | ||
| 78815381 | BOPIS pickup not ready | Closed | Normal | — | Chat | bopis | 12h | ●Responded | 5/5 | — | — | Jun 7, 2025 | Jun 15, 2025 | ||
| 15108855 | Where is my order? | Closed | Normal | — | gift-cardfragrancebopis | 5d 12h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 15, 2025 | |||
| 69736328 | Refund not received | Closed | Normal | — | Chat | vip | 10h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 15, 2025 | ||
| 23715357 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | damaged | 10h | ●Responded | 4/5 | — | — | Jun 7, 2025 | Jun 15, 2025 | ||
| 10287505 | Restock alert for backorder | Closed | High | — | — | 9h | ○Sent, no reply | — | — | — | Jun 13, 2025 | Jun 14, 2025 | |||
| 75379313 | Missing items in shipment | Closed | Low | — | — | 2d 8h | ●Responded | 1/5 | — | — | Jun 6, 2025 | Jun 14, 2025 | |||
| 55790057 | Wholesale order question | Closed | High | — | shipping | 2d 8h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 14, 2025 | |||
| 21729271 | Lost package follow-up | Closed | Low | — | Phone | refund | 7h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 | ||
| 49488427 | Loyalty points not posting | Closed | Normal | — | gift-cardwholesale | 6h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 14, 2025 | |||
| 46935961 | Influencer code not working | Closed | Normal | — | refund | 6h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 | |||
| 04117527 | Missing samples in order | Closed | Normal | — | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 14, 2025 | ||
| 20255689 | Allergic reaction concern | Closed | Normal | — | — | 5h | ●Responded | 4/5 | — | — | Jun 9, 2025 | Jun 14, 2025 | |||
| 91178307 | Question about product ingredients | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 14, 2025 | |||
| 52400415 | BOPIS order cancelled at store | Closed | Normal | — | — | 1d 3h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 14, 2025 | |||
| 38425991 | Item authenticity concern | Closed | Normal | — | Chat | shippingrefundinfluencer | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 14, 2025 | ||
| 06111060 | Missing samples in order | Closed | High | Helix Talent | Chat | shippingfragranceinfluencer | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 14, 2025 | ||
| 12337987 | Order arrived damaged | Closed | Normal | — | damagedreturns | 2h | ●Responded | 4/5 | — | — | Jun 13, 2025 | Jun 14, 2025 | |||
| 15132328 | Store experience feedback | Closed | Normal | — | Chat | apprefundsamples | 2h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 14, 2025 | ||
| 21260054 | Influencer code not working | Closed | Normal | — | wholesalereturnsbopis | 1h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 | |||
| 04103659 | Wholesale order question | Closed | Normal | — | Chat | shippingwholesalebopis | 1d | ●Responded | 2/5 | — | — | Jun 12, 2025 | Jun 14, 2025 | ||
| 39849073 | Birthday gift not received | Closed | Normal | — | — | 1d 21h | ⊘Not fired | — | — | — | Jun 7, 2025 | Jun 14, 2025 | |||
| 43537695 | Foundation match help | Closed | Normal | — | returns | 18h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 14, 2025 | |||
| 11915845 | Missing items in shipment | Closed | Low | — | refundsamples | 18h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 14, 2025 | |||
| 45686917 | App login problem | Closed | Normal | — | Chat | refundvipapp | 17h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 | ||
| 40433845 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 17h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 14, 2025 | ||
| 51810896 | Wholesale order question | Closed | High | — | Chat | vipshipping | 13h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 14, 2025 | ||
| 31340565 | Where is my order? | Closed | Normal | — | Chat | fragranceshade-match | 12h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 14, 2025 | ||
| 65952473 | App login problem | Closed | Normal | — | refund | 11h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 14, 2025 | |||
| 70468331 | Question about product ingredients | Closed | Normal | Studio Eleven | refund | 10h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 |