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Showing 13,001 - 13,050 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36522652 | Restock alert for backorder | Solved | High |  Jerald Schulist | — |  Mr. Lonie Hudson | Chat | damagedreturnsbopis | 4d 4h | ●Responded | 3/5 | — | — | Nov 18, 2025 | - |
| 23895820 | Cancel order request | Solved | Normal |  Gerard Ledner DVM | — |  Eula McKenzie | shade-match | 1d 19h | ●Responded | 4/11 | — | — | Jan 31, 2026 | - | |
| 39618384 | App login problem | Solved | Urgent |  Mr. Jorge Doyle | — |  Yazmin Jast | Social | app | 6h | ⊘Not fired | — | — | — | Dec 15, 2025 | - |
| 94538908 | Foundation match help | Solved | High |  Alda Pagac | — |  Lily Raynor | returnsbopisshade-match | 4h | ●Responded | 9/11 | — | — | Apr 29, 2026 | - | |
| 18715106 | Missing items in shipment | Solved | Normal |  Stephan Gorczany | — |  Garth Dooley | Phone | shipping | 2d 23h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 86541592 | Where is my order? | Solved | Normal |  Hank Crist | Atlas Hospitality |  Oscar O'Hara | Phone | damaged | 5h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 23013931 | Address change after shipping | Pending | Normal |  Randolph Littel | — |  Kaela Friesen | Chat | fragrance | - | —Skipped | — | — | — | Feb 2, 2026 | - |
| 13030541 | Item authenticity concern | Solved | Urgent |  Anita Littel | — |  Amely Pacocha | shade-matchreturns | 4d 9h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 07848150 | Order arrived damaged | Solved | Normal |  Dr. Mamie Shields | — |  Dr. Mandy McLaughlin | — | 12h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 02619792 | Store experience feedback | Pending | Low |  Patty Pfannerstill II | — | Mr. Lonie Hudson | samplesbopis | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 06109408 | Cancel subscription / Auto-replenish | Solved | Normal |  Connie Wuckert | — |  Katrina Johns | influencerwholesale | 5h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - | |
| 65869569 | Discount code not working | Solved | Low |  Jacquelyn Harber | — | Dr. Mandy McLaughlin | Social | shade-match | 16h | ⊘Not fired | — | — | — | Jul 26, 2025 | - |
| 68025391 | Lost package follow-up | Solved | Normal |  Lionel Hagenes III | — | Garth Dooley | Social | refund | 4h | ⊘Not fired | — | — | — | Sep 12, 2025 | - |
| 60925278 | Where is my order? | Solved | Normal |  Payton Crist | — |  Mr. Eliza Gerhold IV | Chat | refundshade-matchinfluencer | 1h | ●Responded | 10/11 | — | — | Apr 3, 2026 | - |
| 59642942 | Foundation match help | Solved | High |  Ben Mills | — |  Darryl Jacobi | fragrancereturns | 3d | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 45791939 | App crashes at checkout | Solved | Normal |  Braden Hodkiewicz | — | Eula McKenzie | Phone | appsamplesloyalty | 6h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - |
| 25833578 | Refund not received | Solved | Normal |  Charles Thiel | — |  Mr. Skyla Trantow | gift-card | 23h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 68388271 | Restock alert for backorder | Solved | Urgent |  Pasquale Hauck II | — | Kaela Friesen | vip | 8d 2h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - | |
| 18803660 | Restock alert for backorder | Solved | Normal |  Renee Balistreri | — | Katrina Johns | Chat | wholesaleshade-matchdamaged | 1h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - |
| 76393858 | Item authenticity concern | Solved | High |  Adriel Terry | — |  Kip Schroeder IV | Chat | samplesshade-matchvip | 20h | ⊘Not fired | — | — | — | Feb 16, 2026 | - |
| 27093064 | Return after 30-day window | Solved | Low |  Elise Littel | — |  Faith Hilll | bopis | 5h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |
| 22441169 | Wholesale order question | Solved | High |  Carlos Beer | — | Mr. Skyla Trantow | vip | 6h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |
| 54318617 | App crashes at checkout | Solved | Normal |  Shelia Ritchie | — | Dr. Mandy McLaughlin | samples | 17h | ⊘Not fired | — | — | — | Nov 9, 2025 | - | |
| 70896040 | Cancel subscription / Auto-replenish | Solved | Urgent |  Eliane Witting IV | — |  Steve O'Conner | Social | loyalty | 1d 2h | ⊘Not fired | — | — | — | Jun 21, 2025 | - |
| 90741844 | Restock alert for backorder | Solved | Normal |  Mandy Nader | — |  Tommy Kuvalis | damagedshippingfragrance | 3h | ●Responded | 9/11 | — | — | Jun 13, 2025 | - | |
| 34969573 | Price match request | Solved | Urgent |  Theodore Jones | Aurora Hotels Group |  Miss Amber Hintz Sr. | wholesalegift-card | 7d 16h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 08355862 | Wrong shade sent | Solved | Low |  Michelle Schaefer | — | Darryl Jacobi | bopisgift-card | 4h | ⊘Not fired | — | — | — | Sep 27, 2025 | - | |
| 77999747 | Discount code not working | Solved | Normal |  Bridgette Wisozk | — | Mr. Skyla Trantow | Social | — | 6h | ⊘Not fired | — | — | — | Dec 31, 2025 | - |
| 75264515 | Question about product ingredients | Solved | Normal | Carlos Beer | — | Kip Schroeder IV | Social | vipdamagedbopis | 12h | ⊘Not fired | — | — | — | Dec 16, 2025 | - |
| 39418818 | Cancel order request | Solved | Normal |  Cullen Herzog | — |  Leonard Waters-Howell | app | 4h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | |
| 27450615 | Discount code not working | Solved | Low |  Jefferey Casper | — | Kaela Friesen | Chat | wholesaleapp | 10h | ●Responded | 5/5 | — | — | Feb 25, 2026 | - |
| 34690167 | Address change after shipping | Solved | Normal |  Bulah Mohr | — | Leonard Waters-Howell | — | 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 66080430 | Wrong shade sent | Pending | Normal |  Helga Wiza V | — |  Jacklyn Dare | damaged | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 77012613 | Return after 30-day window | Solved | Normal |  Vena Hane | — | Kip Schroeder IV | Social | — | 16h | ⊘Not fired | — | — | — | Nov 5, 2025 | - |
| 43429311 | Order arrived damaged | Solved | Urgent |  Leo Becker-Dach | — |  Vilma Gusikowski | Chat | wholesaleapp | 11h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - |
| 15566042 | Foundation match help | Solved | High |  Mr. Luke Lakin | — | Kip Schroeder IV | Phone | shade-matchrefundgift-card | 1h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 88227238 | Address change after shipping | Solved | Urgent |  Joel Wisoky | — | Yazmin Jast | influencer | 2d 11h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 78572042 | Restock alert for backorder | Pending | Normal |  Mr. Joel Hayes-Hilpert | — | Kip Schroeder IV | damagedshade-match | - | —Skipped | — | — | — | Aug 21, 2025 | - | |
| 20297571 | Foundation match help | Solved | High |  Jude Heidenreich | — | Kip Schroeder IV | Chat | — | 7d 3h | ●Responded | 1/11 | — | — | Jan 9, 2026 | - |
| 41603289 | Klarna / Afterpay split issue | Solved | High |  Grant Johns | — | Leonard Waters-Howell | shippingsamples | 7h | ○Sent, no reply | — | — | — | Aug 31, 2025 | - | |
| 06586156 | Item authenticity concern | Solved | Low |  Weston Bogisich | — | Mr. Eliza Gerhold IV | Chat | returnsappsamples | 4h | ●Responded | 3/5 | — | — | Nov 21, 2025 | - |
| 34231027 | App login problem | Solved | Normal |  Patty Balistreri | — | Mr. Eliza Gerhold IV | Chat | — | 2d 19h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 82958681 | BOPIS pickup not ready | Solved | Normal |  Mr. Ottilie Witting | — | Garth Dooley | Chat | fragrance | 6d 19h | ⊘Not fired | — | — | — | Dec 19, 2025 | - |
| 16446371 | Return after 30-day window | Solved | Low |  Harry Grimes | — | Mr. Lonie Hudson | samples | 13h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - | |
| 53371663 | Cancel order request | Solved | Normal |  Erika Yundt PhD | — | Faith Hilll | Chat | — | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 44497900 | Insider tier issue | Solved | Normal |  Mr. Lynn Bruen | — | Yazmin Jast | loyaltydamagedsamples | 3h | ●Responded | 5/5 | — | — | Jul 1, 2025 | - | |
| 52597523 | Address change after shipping | Solved | Normal |  Ms. Dallin Schmitt | — | Darryl Jacobi | samplesloyaltydamaged | 2h | ●Responded | 4/5 | — | — | Dec 13, 2025 | - | |
| 48478882 | Shipping cost question | Solved | Normal |  Sophie Feeney | — | Mr. Lonie Hudson | Chat | shippingreturnsbopis | 2d 18h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - |
| 33766960 | Pro discount enrollment | Pending | High |  Rowland Armstrong | — | Kaela Friesen | refundwholesalesamples | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 33329872 | Store experience feedback | Solved | Normal |  Brandt Legros | — | Faith Hilll | Chat | influencershipping | 6h | ●Responded | 4/5 | — | — | Apr 30, 2026 | - |