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Showing 13,751 - 13,800 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 28618658 | Cancel order request | Solved | Normal |  Norwood Crist DDS | — |  Kaela Friesen | wholesale | 2h | ⊘Not fired | — | — | — | Dec 18, 2025 | - | |
| 18832791 | Wrong shade sent | Solved | Low |  Anita Littel | — |  Mr. Cade Senger | Chat | influencershade-match | 2d 4h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - |
| 79246153 | Question about product ingredients | Solved | Normal |  Charles Thiel | — |  Kip Schroeder IV | Chat | gift-cardvip | 3d | ○Sent, no reply | — | — | — | Oct 22, 2025 | - |
| 12216793 | Cancel subscription / Auto-replenish | Open | Low |  Kay Schoen | — |  Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 75567452 | Wholesale order question | Solved | Low |  Claude Bayer | — |  Ignatius Cummerata | — | 1h | ●Responded | 10/11 | — | — | Sep 19, 2025 | - | |
| 21983944 | Price match request | Solved | Low |  Dr. Terence Ruecker | — |  Julie Hodkiewicz | Phone | fragrance | 1d | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 31651356 | Gift card balance question | Solved | Normal |  Michele Turcotte | — |  Eula McKenzie | shade-match | 3h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - | |
| 71761898 | Loyalty points not posting | Solved | Normal |  Fredrick Franey | — |  Mr. Skyla Trantow | gift-card | 2d 9h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 30863315 | BOPIS order cancelled at store | Solved | Normal |  Nannie Fay DDS | — |  Miss Amber Hintz Sr. | bopis | 1d 14h | ●Responded | 7/11 | — | — | Apr 22, 2026 | - | |
| 47382814 | Question about product ingredients | Solved | Normal |  Della McKenzie | — |  Leonard Waters-Howell | loyaltyinfluencer | 1d | ⊘Not fired | — | — | — | Aug 2, 2025 | - | |
| 74887860 | Insider tier issue | Solved | Normal |  Abraham Veum | — |  Mr. Lonie Hudson | Phone | refund | 2d 5h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 66266987 | Pro discount enrollment | Pending | Low |  Kraig Barrows DDS | — |  Mr. Eliza Gerhold IV | wholesalefragranceinfluencer | - | —Skipped | — | — | — | Dec 31, 2025 | - | |
| 77702487 | Cancel subscription / Auto-replenish | Solved | Normal |  Jett Wolff | — |  Lily Raynor | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 11, 2026 | - |
| 06968465 | Discount code not working | Open | Urgent |  Felicia Reinger | Silver Lake Studios |  Garth Dooley | vipshade-matchrefund | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 82564160 | App crashes at checkout | Pending | Normal |  Reggie Orn | — | Lily Raynor | loyaltyshippingdamaged | - | —Skipped | — | — | — | Oct 1, 2025 | - | |
| 41051256 | App crashes at checkout | Pending | High |  Amanda Raynor | — | Garth Dooley | Phone | returns | - | —Skipped | — | — | — | Sep 10, 2025 | - |
| 41562988 | Restock alert for backorder | Solved | Low |  Henrietta Gleason | — | Mr. Cade Senger | bopisshipping | 2d 13h | ●Responded | 4/5 | — | — | Sep 6, 2025 | - | |
| 64147351 | Influencer code not working | Solved | Urgent |  Cathy O'Keefe | — |  Dr. Mandy McLaughlin | Phone | gift-cardshippingdamaged | 1h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - |
| 96022872 | Shipping cost question | Solved | Low |  Janice McGlynn | — | Lily Raynor | fragranceloyalty | 1h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 39649386 | Item authenticity concern | Solved | Low |  Stephan Gorczany | — |  Darryl Jacobi | returns | 14h | ●Responded | 4/5 | — | — | Mar 28, 2026 | - | |
| 24351902 | BOPIS pickup not ready | Solved | Normal |  Gretchen Price | Aurora Hotels Group |  Tommy Kuvalis | Chat | bopisinfluencer | 2d 9h | ⊘Not fired | — | — | — | Jan 12, 2026 | - |
| 11468927 | Wholesale order question | Solved | Low |  Orval Considine I | — | Kip Schroeder IV | returnsapp | 2d 6h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 84886306 | Question about product ingredients | Solved | Normal |  Westley Emard | Atlas Hospitality | Eula McKenzie | wholesalesamplesrefund | 5h | ●Responded | 2/5 | — | — | Oct 13, 2025 | - | |
| 06109957 | Insider tier issue | Solved | Low |  Rosendo Friesen | — |  Oscar O'Hara | Chat | fragrancevipreturns | 5h | ●Responded | 10/11 | — | — | Sep 28, 2025 | - |
| 01549350 | Missing items in shipment | Pending | Normal |  Hugh Cummerata | — |  Faith Hilll | fragrance | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 70910021 | Gift card balance question | Solved | Low |  Reta Cole-Crist | — | Mr. Eliza Gerhold IV | Chat | bopissamples | 2h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 53418565 | Wrong shade sent | Pending | Normal |  Ottilie Skiles | — | Mr. Lonie Hudson | samples | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 84718553 | Allergic reaction concern | Solved | Normal |  Alessandro MacGyver | — |  Chaz Renner | damagedvip | 4h | ●Responded | 4/5 | — | — | Aug 8, 2025 | - | |
| 14200357 | Wholesale order question | Pending | Normal |  Marilou Larson | — | Eula McKenzie | Chat | shade-match | - | —Skipped | — | — | — | Mar 11, 2026 | - |
| 70318142 | Birthday gift not received | Solved | Low |  Felix Hartmann | — | Chaz Renner | apprefundinfluencer | 22h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 80142324 | Gift card balance question | Solved | Normal |  Roy D'Amore | — |  Yazmin Jast | fragrance | 7h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 50675159 | Klarna / Afterpay split issue | Solved | High |  Roel Little | — | Ignatius Cummerata | damaged | 1h | ●Responded | 5/5 | — | — | Feb 17, 2026 | - | |
| 36831130 | Insider tier issue | Solved | Low |  Travon Kuhic V | — | Darryl Jacobi | samplesinfluencer | 22h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 56125773 | Order arrived damaged | Solved | Normal |  Kirk Wintheiser-Lang | — |  Katrina Johns | samplesshade-matchreturns | 6h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 49324209 | BOPIS order cancelled at store | Solved | Normal |  Ana Senger | — | Julie Hodkiewicz | Chat | vipgift-card | 8h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 56289767 | Refund not received | Solved | Normal |  Tim Hand | — | Tommy Kuvalis | — | 1d 4h | ●Responded | 4/5 | — | — | Jan 18, 2026 | - | |
| 47459817 | Discount code not working | Solved | Low |  Jeanne Gleason | — | Kip Schroeder IV | returnsfragrance | 5h | ⊘Not fired | — | — | — | Sep 11, 2025 | - | |
| 18110366 | Pro discount enrollment | Solved | Low |  Clinton Funk | — | Mr. Lonie Hudson | bopisapprefund | 2d 21h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - | |
| 05512069 | Missing samples in order | Pending | Normal |  Janick Hodkiewicz | — | Katrina Johns | samplesrefundbopis | - | —Skipped | — | — | — | Mar 30, 2026 | - | |
| 25689436 | Pro discount enrollment | Pending | Normal |  Daija Koss | — | Leonard Waters-Howell | refundsamplesloyalty | - | —Skipped | — | — | — | Jul 15, 2025 | - | |
| 51857852 | Store experience feedback | Solved | Normal |  Ms. Deshaun McCullough MD | — | Kaela Friesen | gift-cardapp | 1d | ●Responded | 9/11 | — | — | Apr 10, 2026 | - | |
| 49239094 | Missing samples in order | Pending | Normal |  Kirk Block | — | Mr. Eliza Gerhold IV | samplesshipping | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 20779430 | Pro discount enrollment | Solved | High |  Cristobal McKenzie | — | Darryl Jacobi | Chat | — | 5d 4h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 08330776 | Shipping cost question | Pending | Low |  Larue Kuhic | — | Ignatius Cummerata | Social | damagedgift-cardloyalty | - | —Skipped | — | — | — | Dec 21, 2025 | - |
| 06802300 | Gift card balance question | Solved | Low |  Liza Kozey | — | Tommy Kuvalis | Phone | — | 7h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 73855321 | Restock alert for backorder | Solved | Normal |  Duane Effertz | — | Vilma Gusikowski | Phone | damagedshade-matchshipping | 15h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - |
| 05295893 | Where is my order? | Open | Low |  Elnora Yundt | — | Yazmin Jast | — | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 07709506 | App crashes at checkout | Solved | Low |  Todd Streich | — | Faith Hilll | refundbopis | 11h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |
| 85268739 | Insider tier issue | Solved | High |  Isai Prosacco IV | — | Kip Schroeder IV | Phone | fragrancedamagedinfluencer | 16h | ●Responded | 5/5 | — | — | Jul 30, 2025 | - |
| 97589448 | Refund not received | Solved | Normal |  Mark Schroeder | Crown Department Stores | Chaz Renner | returnsapp | 2d 15h | ⊘Not fired | — | — | — | Feb 1, 2026 | - |