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Showing 15,601 - 15,650 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34846392 | Price match request | Solved | Low |  Mandy Nader | — |  Miss Amber Hintz Sr. | Phone | — | 22h | ⊘Not fired | — | — | — | Jan 12, 2026 | - |
| 35831155 | Cancel subscription / Auto-replenish | Pending | Low |  Jeannette Bosco-Grimes | — |  Mr. Cade Senger | vipsamples | - | —Skipped | — | — | — | Mar 26, 2026 | - | |
| 81629892 | Store experience feedback | Pending | Normal |  Mildred Wunsch | — |  Jacklyn Dare | Chat | returns | - | —Skipped | — | — | — | Sep 21, 2025 | - |
| 09032083 | Pro discount enrollment | Solved | Normal |  Kristian Shanahan | — |  Yazmin Jast | Chat | appfragrance | 5h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 15758333 | Cancel order request | Pending | Low |  Dr. Markus Thompson | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Mar 17, 2026 | - | |
| 35424115 | Restock alert for backorder | Solved | High |  Oma Kutch Sr. | — | Yazmin Jast | refundsamples | 1d 3h | ●Responded | 4/5 | — | — | Aug 20, 2025 | - | |
| 07535987 | Insider tier issue | Open | Normal |  Darrell Turner | — |  Lily Raynor | Chat | shade-matchapprefund | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 75525186 | Lost package follow-up | Solved | Normal |  Velda Baumbach | — | Dr. Mandy McLaughlin | Phone | wholesalevip | 5h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 59143845 | Item authenticity concern | Solved | Low |  Tobin Dibbert | — |  Mr. Eliza Gerhold IV | shade-match | 13h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - | |
| 69649071 | Wholesale order question | Solved | Normal |  Kathryn Grimes-McLaughlin | — |  Tommy Kuvalis | Phone | — | 3h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 81589682 | Insider tier issue | Solved | Low |  Aric Ratke | — | Miss Amber Hintz Sr. | influencershippingshade-match | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 56162004 | Loyalty points not posting | Solved | Normal |  Dariana Bradtke | — |  Oscar O'Hara | wholesalerefund | 5h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 62332810 | Item authenticity concern | Solved | Low |  Richmond Senger | — | Dr. Mandy McLaughlin | influencer | 4h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 66730133 | Missing items in shipment | Pending | Normal |  Tomasa Crooks | — |  Vilma Gusikowski | Chat | gift-card | - | —Skipped | — | — | — | May 29, 2025 | - |
| 75341890 | Refund not received | Solved | Normal |  Roxane Rohan PhD | — |  Amely Pacocha | shade-match | 2d 3h | ●Responded | 3/5 | — | — | Mar 6, 2026 | - | |
| 11936976 | Return after 30-day window | Solved | Low |  Reggie Orn | — |  Kip Schroeder IV | Chat | wholesale | 18h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - |
| 68802062 | Wrong shade sent | Open | Low |  Sabrina Klocko | — | Lily Raynor | influencerdamagedsamples | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 37102455 | Birthday gift not received | Solved | Normal |  Miss Roslyn Ziemann | — | Oscar O'Hara | Chat | — | 12h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 07573970 | Address change after shipping | Solved | High |  Jermaine Ferry | — |  Julie Hodkiewicz | Chat | damagedgift-card | 2d 5h | ⊘Not fired | — | — | — | Feb 2, 2026 | - |
| 32567101 | Item authenticity concern | Solved | Urgent |  Amber Dach | — | Dr. Mandy McLaughlin | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 22885272 | Allergic reaction concern | Solved | Low |  Glen Wilkinson | — |  Mr. Lonie Hudson | shade-matchloyaltyfragrance | 17h | ●Responded | 10/11 | — | — | Feb 12, 2026 | - | |
| 71563031 | Foundation match help | Solved | Low |  Kay Schoen | — | Vilma Gusikowski | Chat | bopis | 4h | ●Responded | 4/5 | — | — | Apr 27, 2026 | - |
| 19335848 | Restock alert for backorder | Solved | Normal |  Daphne Hickle-Lynch | — |  Eula McKenzie | Phone | — | 3h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 96014582 | Pro discount enrollment | Solved | Normal |  Claire Wiegand | — | Mr. Lonie Hudson | Chat | shipping | 3h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 94486359 | Missing samples in order | Solved | Normal |  Chelsey Bednar-Goodwin | — | Mr. Lonie Hudson | wholesalefragrance | 2h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | |
| 74244171 | Insider tier issue | Solved | Normal |  Berneice Heller | — | Julie Hodkiewicz | refund | 1d | ●Responded | 10/11 | — | — | Mar 4, 2026 | - | |
| 08966868 | Refund not received | Solved | Normal |  Kyra Hermann | — | Mr. Eliza Gerhold IV | vipappgift-card | 6h | ●Responded | 1/5 | — | — | Dec 25, 2025 | - | |
| 64866368 | Discount code not working | Solved | High |  Clinton Funk | — | Dr. Mandy McLaughlin | Chat | samplesvip | 16h | ⊘Not fired | — | — | — | May 26, 2025 | - |
| 06975281 | Wholesale order question | Solved | Low |  Ms. Sally Pfeffer | — |  Leonard Waters-Howell | Chat | gift-cardshade-matchwholesale | 5h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 47614438 | Wrong shade sent | Solved | Low |  Idella Goldner-Rodriguez | — | Yazmin Jast | appdamagedsamples | 4h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 34837591 | Restock alert for backorder | Solved | High |  Jessyca Balistreri | — |  Chaz Renner | Chat | vipinfluencer | 6h | ●Responded | 5/5 | — | — | May 1, 2026 | - |
| 42948574 | Missing samples in order | Solved | Normal |  Kody Kling | — | Leonard Waters-Howell | Chat | wholesale | 19h | ○Sent, no reply | — | — | — | Aug 31, 2025 | - |
| 69139436 | Allergic reaction concern | Solved | High |  Tyrel Stamm | — | Leonard Waters-Howell | shippinginfluencer | 1h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 86888400 | Question about product ingredients | Open | Low |  Florencio Towne | Verde Concierge | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | May 28, 2025 | - | |
| 29578449 | Missing items in shipment | Solved | Normal |  Marlin Gerhold | — | Julie Hodkiewicz | — | 4h | ●Responded | 5/5 | — | — | Mar 2, 2026 | - | |
| 15674282 | Foundation match help | Solved | High |  Laurie Bins | — | Lily Raynor | Social | fragrancevipshipping | 9h | ⊘Not fired | — | — | — | Sep 5, 2025 | - |
| 42044321 | Return after 30-day window | Solved | Normal |  Danielle Kshlerin | — | Dr. Mandy McLaughlin | Phone | — | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 23974459 | Cancel order request | Pending | Urgent |  Cortney Lakin | — | Oscar O'Hara | Chat | refundsamples | - | —Skipped | — | — | — | Apr 28, 2026 | - |
| 62877227 | Loyalty points not posting | Solved | Urgent |  Lacy Schuppe | — | Kip Schroeder IV | samples | 6h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 33766328 | Address change after shipping | Solved | Normal |  Haskell Barrows | — | Vilma Gusikowski | Chat | vip | 6d 2h | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 04218247 | BOPIS order cancelled at store | Open | Normal |  Mrs. Glenda Dibbert | — | Miss Amber Hintz Sr. | Phone | shipping | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 02128647 | Klarna / Afterpay split issue | Solved | Normal |  Tracy Fadel | — |  Steve O'Conner | fragrancesamplesshade-match | 9d 9h | ●Responded | 2/5 | — | — | Jul 3, 2025 | - | |
| 44421530 | Allergic reaction concern | Solved | Normal |  Sammie Beer MD | — | Tommy Kuvalis | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 21716674 | App login problem | Solved | Normal |  Cristobal McKenzie | — |  Kaela Friesen | samplesinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 33826167 | Shipping cost question | Open | Normal |  Jenna Boyer-Ankunding | — | Leonard Waters-Howell | Chat | samples | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 68459627 | Wholesale order question | Solved | Urgent |  Edwin Hammes | — | Amely Pacocha | loyaltybopisshipping | 8h | ●Responded | 10/11 | — | — | Oct 13, 2025 | - | |
| 25223439 | Wholesale order question | Open | Normal |  Tommie Zemlak | — |  Darryl Jacobi | influencerfragranceapp | - | —Skipped | — | — | — | Aug 5, 2025 | - | |
| 93083051 | Order arrived damaged | Solved | Normal | Aric Ratke | — | Darryl Jacobi | — | 21h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 73883536 | Missing samples in order | Solved | Normal |  Austin Rosenbaum | — | Eula McKenzie | — | 23h | ●Responded | 2/5 | — | — | Feb 25, 2026 | - | |
| 12059423 | Lost package follow-up | Solved | Normal |  Kristian Bayer | — | Amely Pacocha | Chat | — | 5h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - |