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Showing 15,701 - 15,750 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20933210 | Allergic reaction concern | Pending | Normal |  Janice McGlynn | — |  Chaz Renner | shippingbopisrefund | - | —Skipped | — | — | — | Feb 22, 2026 | - | |
| 01510100 | BOPIS order cancelled at store | Solved | Low |  Mr. Jorge Doyle | — |  Julie Hodkiewicz | Phone | shade-matchloyalty | 1h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 04473090 | Order arrived damaged | Solved | Normal |  Antonio Koss Sr. | — | Chaz Renner | Phone | — | 6h | ⊘Not fired | — | — | — | Mar 5, 2026 | - |
| 74398424 | Pro discount enrollment | Solved | Normal |  Mr. Ian Schuppe-Stamm | — |  Yazmin Jast | — | 6h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 72313972 | Discount code not working | Solved | Normal |  Viola Kling MD | — |  Katrina Johns | — | 4h | ●Responded | 4/5 | — | — | Apr 1, 2026 | - | |
| 80854313 | BOPIS order cancelled at store | Solved | Normal |  Dr. Markus Thompson | — |  Mr. Eliza Gerhold IV | returns | 17h | ⊘Not fired | — | — | — | May 29, 2025 | - | |
| 08594410 | Shipping cost question | Solved | High |  Kathryn Grimes-McLaughlin | — |  Dr. Mandy McLaughlin | Chat | returnsshade-matchapp | 17h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 89344699 | Gift card balance question | Pending | Normal |  Kelli Klocko | — |  Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 57254107 | Wrong shade sent | Solved | High |  Forest Crooks | — |  Amely Pacocha | returnsappvip | 6d 16h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 82206882 | Birthday gift not received | Solved | Normal |  Mr. Clay Hilpert | — | Ignatius Cummerata | Chat | — | 6h | ●Responded | 4/5 | — | — | Nov 14, 2025 | - |
| 04233722 | Lost package follow-up | Solved | High |  Felton Simonis | — |  Garth Dooley | Chat | damagedapployalty | 1d 8h | ⊘Not fired | — | — | — | Aug 20, 2025 | - |
| 58576445 | Lost package follow-up | Solved | Low |  Julia Bosco | — | Yazmin Jast | — | 8d 16h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |
| 34787358 | Wrong shade sent | Solved | Normal |  Milan Graham Jr. | — | Mr. Eliza Gerhold IV | Social | refund | 4h | ⊘Not fired | — | — | — | Feb 6, 2026 | - |
| 62790504 | Klarna / Afterpay split issue | Solved | Normal |  Jaylon Turcotte | — |  Leonard Waters-Howell | Chat | — | 9h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 64405136 | Lost package follow-up | Solved | Normal |  Hildegard Murray | — | Dr. Mandy McLaughlin | — | 13h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 42311626 | Allergic reaction concern | Solved | High |  Nathaniel Pagac | — |  Miss Amber Hintz Sr. | Chat | samplesgift-card | 2h | ●Responded | 7/11 | — | — | May 19, 2026 | - |
| 44934509 | Order arrived damaged | Solved | High |  Faith Douglas | — | Chaz Renner | Chat | vip | 9h | ⊘Not fired | — | — | — | Nov 24, 2025 | - |
| 65015235 | Birthday gift not received | Solved | Normal |  Geraldine Bahringer | — | Leonard Waters-Howell | Phone | returns | 11h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - |
| 08738380 | Allergic reaction concern | Solved | Normal |  Sienna Morar | — |  Mr. Cade Senger | Phone | loyaltydamaged | 16h | ●Responded | 2/5 | — | — | Jul 22, 2025 | - |
| 53002349 | App crashes at checkout | Solved | Normal |  Roberta Schmeler | — | Julie Hodkiewicz | — | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 16209980 | Price match request | Pending | High |  Makayla Schowalter III | — | Ignatius Cummerata | gift-cardfragrancevip | - | —Skipped | — | — | — | Feb 14, 2026 | - | |
| 45139277 | Refund not received | Solved | Normal |  Dr. Nona Willms | — | Mr. Cade Senger | — | 1d | ⊘Not fired | — | — | — | May 24, 2025 | - | |
| 75099864 | Foundation match help | Solved | Low |  Miss Chance Watsica | — |  Kaela Friesen | returns | 1h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |
| 01490638 | Cancel order request | Solved | Normal | Sienna Morar | — | Amely Pacocha | loyaltyshippingdamaged | 6h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 04768046 | Loyalty points not posting | Solved | Low |  Mrs. Penny Muller-Howell | — | Katrina Johns | bopisshipping | 17h | ⊘Not fired | — | — | — | Jan 8, 2026 | - | |
| 54305208 | Question about product ingredients | Open | Normal |  Mildred Cronin | — | Yazmin Jast | shippingviprefund | - | —Skipped | — | — | — | Jun 1, 2025 | - | |
| 67706620 | Missing items in shipment | Open | High |  Bert Terry | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Jun 4, 2025 | - |
| 03524937 | Cancel order request | Solved | Low |  Dalton Stiedemann | — |  Steve O'Conner | Social | bopisdamagedinfluencer | 2d 3h | ⊘Not fired | — | — | — | Dec 12, 2025 | - |
| 92583030 | App login problem | Solved | Normal |  Golden Stoltenberg | — |  Jacklyn Dare | Chat | viprefund | 1h | ⊘Not fired | — | — | — | Jan 6, 2026 | - |
| 60015343 | Loyalty points not posting | Solved | Normal |  Nannie Fay DDS | — | Mr. Cade Senger | vipinfluencerrefund | 4h | ●Responded | 5/5 | — | — | Jan 13, 2026 | - | |
| 01370122 | App login problem | Solved | Normal |  Edward Schoen | — | Miss Amber Hintz Sr. | Chat | bopis | 1d 23h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 12067022 | Refund not received | Open | Low | Makayla Schowalter III | — |  Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | Dec 11, 2025 | - |
| 01231240 | Restock alert for backorder | Solved | Normal |  Ulises Larkin | — |  Eula McKenzie | returns | 6h | ●Responded | 4/5 | — | — | Jul 4, 2025 | - | |
| 82671663 | Lost package follow-up | Solved | High |  Rogelio Conroy | — |  Mr. Lonie Hudson | — | 1h | ⊘Not fired | — | — | — | Jun 14, 2025 | - | |
| 85681084 | Pro discount enrollment | Pending | Normal |  Kane Bernier | — | Miss Amber Hintz Sr. | Chat | gift-card | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 31991908 | Lost package follow-up | Solved | Normal |  Lizzie Wisoky | — | Kaela Friesen | — | 15h | ●Responded | 5/5 | — | — | Jun 19, 2025 | - | |
| 09969715 | Order arrived damaged | Solved | Normal |  Wendell Donnelly MD | — | Chaz Renner | bopis | 5h | ●Responded | 10/11 | — | — | Dec 30, 2025 | - | |
| 28735140 | Refund not received | Solved | Normal |  Tevin Leannon | — | Leonard Waters-Howell | Chat | shade-match | 2h | ⊘Not fired | — | — | — | Aug 22, 2025 | - |
| 60434872 | Where is my order? | Solved | Normal |  Ross Heathcote | — |  Tommy Kuvalis | Chat | — | 1h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - |
| 02397673 | BOPIS order cancelled at store | Solved | Normal |  Kerry Beier | — | Yazmin Jast | Phone | — | 3h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 83730076 | Gift card balance question | Solved | Normal |  Mr. Sam Adams | — |  Lily Raynor | gift-cardviployalty | 9h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 80922774 | App crashes at checkout | Solved | Normal |  Gene Franey | — |  Kip Schroeder IV | Phone | app | 2d 15h | ●Responded | 3/5 | — | — | Jul 20, 2025 | - |
| 19378942 | Loyalty points not posting | Pending | High |  Retha Boyer Jr. | — | Mr. Lonie Hudson | damagedwholesale | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 21143154 | Refund not received | Solved | Low |  Noel Stracke | — | Tommy Kuvalis | wholesale | 16h | ●Responded | 4/11 | — | — | Mar 2, 2026 | - | |
| 46304080 | Insider tier issue | Solved | High |  Mavis Torphy | — | Ignatius Cummerata | returnsrefund | 5h | ⊘Not fired | — | — | — | Mar 16, 2026 | - | |
| 82932395 | Refund not received | Solved | Low |  Gerard Ledner DVM | — |  Darryl Jacobi | bopisreturnsrefund | 11h | ●Responded | 5/5 | — | — | Dec 4, 2025 | - | |
| 70902496 | Item authenticity concern | Solved | Urgent |  Randal Dickens Jr. | — |  Mr. Skyla Trantow | Chat | wholesaleinfluencerreturns | 20h | ●Responded | 5/5 | — | — | Apr 6, 2026 | - |
| 49432904 | Store experience feedback | Solved | Low |  Owen Carter | — | Darryl Jacobi | refundfragranceinfluencer | 4h | ●Responded | 3/5 | — | — | Mar 21, 2026 | - | |
| 28591734 | App login problem | Pending | Normal |  Glen Wilkinson | — | Dr. Mandy McLaughlin | Social | loyalty | - | —Skipped | — | — | — | Apr 1, 2026 | - |
| 07937348 | Allergic reaction concern | Pending | Urgent |  Mr. Armando Mertz | — | Amely Pacocha | fragranceapp | - | —Skipped | — | — | — | Jan 9, 2026 | - |