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Showing 16,251 - 16,300 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47613708 | Missing samples in order | Solved | High |  Omari Wolf | — |  Steve O'Conner | vipsamplesapp | 20h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 14591223 | Gift card balance question | Solved | Normal |  Vickie Bruen | — |  Dr. Mandy McLaughlin | Social | samples | 2h | ⊘Not fired | — | — | — | Jun 26, 2025 | - |
| 15132915 | App login problem | Solved | Normal |  Mr. Sydnie Christiansen | — |  Eula McKenzie | Chat | — | 19h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 47043670 | Wrong shade sent | Solved | High |  Zackary Cruickshank | — |  Kip Schroeder IV | loyaltydamaged | 4h | ⊘Not fired | — | — | — | Feb 6, 2026 | - | |
| 47309386 | Wrong shade sent | Pending | Low |  Miss Kathy Trantow Sr. | — |  Kaela Friesen | Chat | gift-carddamaged | - | —Skipped | — | — | — | Jul 26, 2025 | - |
| 46522196 | Wholesale order question | Solved | Normal |  Dr. Reece Gusikowski | — |  Mr. Eliza Gerhold IV | appfragrance | 21h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 91698517 | BOPIS order cancelled at store | Pending | Normal |  Mrs. Brooke Pfeffer | — |  Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Oct 20, 2025 | - |
| 01254661 | Foundation match help | Solved | Low |  Daija Koss | — |  Jacklyn Dare | — | 4h | ⊘Not fired | — | — | — | Aug 28, 2025 | - | |
| 09911069 | Question about product ingredients | Solved | Normal |  Patty Pfannerstill II | — |  Darryl Jacobi | influencerrefundshade-match | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 05198190 | Klarna / Afterpay split issue | Solved | High |  Maddison Douglas | — |  Julie Hodkiewicz | Chat | influencervip | 1h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 98854147 | Question about product ingredients | Solved | Low |  Kelly Reinger | — |  Amely Pacocha | Chat | shade-matchshipping | 2d 8h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 33477915 | Cancel subscription / Auto-replenish | Solved | High |  Tamara Corkery | — |  Mr. Lonie Hudson | wholesaleshade-matchvip | 10h | ●Responded | 5/5 | — | — | Sep 24, 2025 | - | |
| 04008451 | Birthday gift not received | Solved | Normal |  Marlene King | — |  Vilma Gusikowski | — | 23h | ○Sent, no reply | — | — | — | May 26, 2025 | - | |
| 99975262 | BOPIS pickup not ready | Solved | Normal |  Dr. Granville Shields V | — | Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 45454217 | Order arrived damaged | Solved | Normal |  Rickey Wilkinson | — | Yazmin Jast | influencervipshipping | 7h | ●Responded | 7/11 | — | — | Sep 17, 2025 | - | |
| 02124924 | App login problem | Solved | Normal |  Demario Stanton-Zieme II | — | Darryl Jacobi | Chat | — | 3h | ●Responded | 4/11 | — | — | Aug 19, 2025 | - |
| 56858744 | Cancel order request | Solved | High |  Lynette Ritchie | — |  Chaz Renner | wholesalegift-cardapp | 22h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 91313729 | Allergic reaction concern | Pending | High |  Rolando Haag | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Sep 19, 2025 | - |
| 97092113 | Missing samples in order | Solved | Normal |  Sam Tillman | — | Dr. Mandy McLaughlin | Chat | loyaltyfragrance | 6h | ⊘Not fired | — | — | — | Jun 25, 2025 | - |
| 41622080 | BOPIS pickup not ready | Solved | Low |  Dallas Fay | — |  Tommy Kuvalis | damaged | 1d 20h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 42399375 | Return after 30-day window | Solved | Normal |  Alphonso Ullrich | — | Kaela Friesen | shade-matchdamaged | 14h | ⊘Not fired | — | — | — | Dec 7, 2025 | - | |
| 61637497 | Return after 30-day window | Solved | Normal |  Lindsey Schneider | — |  Mr. Cade Senger | Chat | loyaltyappdamaged | 2d 18h | ●Responded | 1/5 | — | — | Jul 22, 2025 | - |
| 23376360 | Return after 30-day window | Solved | Normal |  Carrie Koelpin | — |  Miss Amber Hintz Sr. | — | 8h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 08475426 | Question about product ingredients | Solved | High |  Mr. Brendan Tillman | — |  Leonard Waters-Howell | shade-match | 14h | ●Responded | 5/5 | — | — | Jun 29, 2025 | - | |
| 66566150 | Item authenticity concern | Pending | Urgent |  Dr. Isaiah Bahringer | — |  Faith Hilll | refund | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 51332618 | Cancel subscription / Auto-replenish | Solved | Normal |  Sienna Morar | — | Vilma Gusikowski | shipping | 6h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 56346466 | Order arrived damaged | Solved | Normal |  Bulah Mohr | — | Kip Schroeder IV | wholesaleloyaltyfragrance | 6h | ●Responded | 5/5 | — | — | Sep 6, 2025 | - | |
| 09053589 | Item authenticity concern | Solved | Normal |  Santos Douglas | — |  Lily Raynor | Chat | appsamples | 2h | ●Responded | 4/5 | — | — | Feb 23, 2026 | - |
| 81428276 | Restock alert for backorder | Solved | Low |  Mrs. Geneva Orn | — | Jacklyn Dare | Chat | vipdamagedgift-card | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 71532146 | Missing items in shipment | Solved | Normal |  Clint Greenfelder | — |  Oscar O'Hara | fragrance | 21h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 29871238 | Loyalty points not posting | Solved | Normal |  Lester Sipes | — |  Garth Dooley | fragrancereturnsapp | 5h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 49515788 | Gift card balance question | Solved | Normal |  Dominic Ankunding | — | Mr. Cade Senger | Chat | shade-matchwholesale | 2h | ●Responded | 4/5 | — | — | Aug 2, 2025 | - |
| 57294784 | Missing items in shipment | Solved | Normal |  Aron Boyer | — | Mr. Cade Senger | shipping | 5h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - | |
| 80231398 | Klarna / Afterpay split issue | Open | Normal |  Mr. Tom Barton | — | Amely Pacocha | gift-card | - | —Skipped | — | — | — | May 26, 2025 | - | |
| 38068933 | Loyalty points not posting | Solved | Normal |  Ms. Nadia Yundt | — | Miss Amber Hintz Sr. | Chat | vipshippingbopis | 16h | ●Responded | 2/5 | — | — | Feb 19, 2026 | - |
| 98236315 | Lost package follow-up | Pending | High |  Catherine Kreiger | — |  Ignatius Cummerata | — | - | —Skipped | — | — | — | Jul 5, 2025 | - | |
| 98884735 | Restock alert for backorder | Open | Normal |  Larue Kuhic | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | May 1, 2026 | - | |
| 74863329 | Cancel subscription / Auto-replenish | Solved | Normal |  Frederick Kling | — | Jacklyn Dare | loyaltyshade-matchfragrance | 20h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 20979071 | Missing samples in order | Solved | Low |  Willis Yundt | — | Jacklyn Dare | Phone | samplesinfluencer | 6h | ●Responded | 4/5 | — | — | Sep 27, 2025 | - |
| 86083995 | Foundation match help | Solved | Normal |  Emmanuelle Glover | — | Mr. Eliza Gerhold IV | loyaltyfragrancevip | 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 59110377 | Missing samples in order | Solved | Normal |  Kristen Rempel | — | Kip Schroeder IV | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 60745372 | Cancel subscription / Auto-replenish | Solved | Normal |  Gretchen Price | Aurora Hotels Group | Kaela Friesen | — | 15h | ●Responded | 2/5 | — | — | Jul 29, 2025 | - | |
| 66406306 | Address change after shipping | Pending | Normal |  Henrietta Jacobi DDS | — | Chaz Renner | Chat | wholesale | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 25029438 | Store experience feedback | Solved | Normal |  Margie Quigley-Boehm | — | Eula McKenzie | Phone | bopisfragrance | 17h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 16765886 | BOPIS pickup not ready | Solved | Normal |  Lamar Erdman | — | Steve O'Conner | fragranceappgift-card | 4h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - | |
| 88649645 | Store experience feedback | Open | Normal |  Timothy Jakubowski | — | Dr. Mandy McLaughlin | fragrancevip | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 67898187 | Return after 30-day window | Solved | Normal |  Akeem Bernier | — | Mr. Lonie Hudson | Chat | fragrancereturnsgift-card | 5h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 53458073 | Cancel subscription / Auto-replenish | Solved | Normal |  Nathaniel Quigley-Ziemann | — | Tommy Kuvalis | — | 12h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - | |
| 28729298 | Loyalty points not posting | Solved | Normal |  Timothy Corkery | — | Miss Amber Hintz Sr. | damagedfragranceloyalty | 18h | ●Responded | 10/11 | — | — | Sep 4, 2025 | - | |
| 58800188 | Restock alert for backorder | Solved | Low |  Robert Schiller V | — | Amely Pacocha | Chat | — | 2h | ⊘Not fired | — | — | — | Sep 6, 2025 | - |