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Showing 2,701 - 2,750 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68984429 | Pro discount enrollment | Closed | Normal |  Lavonne Schimmel | — |  Julie Hodkiewicz | Chat | shipping | 13h | ⊘Not fired | — | — | — | Mar 6, 2026 | Mar 11, 2026 |
| 58986665 | Restock alert for backorder | Closed | Urgent |  Heidi Schimmel | — |  Kip Schroeder IV | shippingshade-match | 12h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 11, 2026 | |
| 79078647 | Birthday gift not received | Closed | High |  Ben Schimmel | — |  Katrina Johns | Chat | shade-matchapp | 2d 12h | ●Responded | 1/11 | — | — | Mar 5, 2026 | Mar 11, 2026 |
| 95043986 | Wholesale order question | Closed | Normal |  Marcelo Zemlak | — |  Mr. Lonie Hudson | vipwholesale | 11h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 11, 2026 | |
| 30581021 | Gift card balance question | Closed | High |  Katherine Conn | — |  Tommy Kuvalis | Phone | appshade-matchshipping | 10h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 11, 2026 |
| 64373000 | Foundation match help | Closed | Normal |  Chanelle Kuhlman | — |  Oscar O'Hara | — | 8h | ●Responded | 9/11 | — | — | Mar 6, 2026 | Mar 10, 2026 | |
| 86365789 | Address change after shipping | Closed | Normal |  Claudine Daugherty-Boyer | — | Katrina Johns | shippinggift-cardshade-match | 7h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 10, 2026 | |
| 26739257 | Shipping cost question | Closed | Low |  Gene Franey | — | Mr. Lonie Hudson | — | 7h | ⊘Not fired | — | — | — | Mar 8, 2026 | Mar 10, 2026 | |
| 06637653 | Wrong shade sent | Closed | Normal |  Dr. Carey Waters | — |  Vilma Gusikowski | Social | — | 7h | ⊘Not fired | — | — | — | Mar 9, 2026 | Mar 10, 2026 |
| 44959474 | Missing samples in order | Closed | Low |  Lillie Lang | — |  Lily Raynor | fragrancesamples | 6h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 | |
| 95117969 | Cancel order request | Closed | High |  Carrie Daugherty Jr. | — | Kip Schroeder IV | wholesalefragrance | 5h | ⊘Not fired | — | — | — | Mar 8, 2026 | Mar 10, 2026 | |
| 52432862 | Allergic reaction concern | Closed | Normal |  Glen Schultz | — | Katrina Johns | refund | 5h | ●Responded | 5/5 | — | — | Mar 7, 2026 | Mar 10, 2026 | |
| 58315452 | Question about product ingredients | Closed | High |  Julius Predovic | — |  Dr. Mandy McLaughlin | samplesvip | 4h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 10, 2026 | |
| 83216343 | Cancel subscription / Auto-replenish | Closed | Normal |  Hans Jones | — |  Mr. Cade Senger | appwholesale | 3h | ●Responded | 4/5 | — | — | Mar 9, 2026 | Mar 10, 2026 | |
| 90990322 | Missing samples in order | Closed | Normal |  Angelo D'Amore | — |  Darryl Jacobi | Chat | refunddamagedfragrance | 8d 3h | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 10, 2026 |
| 16541194 | Foundation match help | Closed | Normal |  Dr. Violet Gibson | — |  Mr. Skyla Trantow | vipbopis | 3h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 10, 2026 | |
| 76046699 | Refund not received | Closed | Normal |  Anthony Schaefer | — | Dr. Mandy McLaughlin | refundloyalty | 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 | |
| 96140200 | Gift card balance question | Closed | High |  Dr. Adan Bartell | — | Oscar O'Hara | wholesale | 2h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 10, 2026 | |
| 23968826 | Discount code not working | Closed | Normal |  Cletus McCullough | — | Mr. Skyla Trantow | Chat | — | 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 |
| 58401175 | BOPIS pickup not ready | Closed | High |  Damon Tromp | — |  Jacklyn Dare | — | 2h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 10, 2026 | |
| 17082734 | Cancel order request | Closed | Low |  Alicia Tremblay | — | Jacklyn Dare | bopis | 1h | ●Responded | 5/5 | — | — | Mar 6, 2026 | Mar 10, 2026 | |
| 92141205 | Cancel order request | Closed | Normal |  Marie Kshlerin | — | Lily Raynor | Phone | shade-matchinfluencerreturns | 1h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 10, 2026 |
| 20366278 | Missing items in shipment | Closed | Normal |  Davonte Kris | — | Lily Raynor | Social | app | 4d | ⊘Not fired | — | — | — | Mar 3, 2026 | Mar 10, 2026 |
| 26260363 | Foundation match help | Closed | Normal |  Dr. Granville Shields V | — | Mr. Skyla Trantow | loyalty | 1d | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 10, 2026 | |
| 86702495 | Order arrived damaged | Closed | Normal |  Jessy Reichel | — | Katrina Johns | Chat | shipping | 20h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 |
| 19493583 | App crashes at checkout | Closed | High |  Santos Douglas | — |  Ignatius Cummerata | bopisreturnsvip | 18h | ●Responded | 5/5 | — | — | Mar 4, 2026 | Mar 10, 2026 | |
| 24794731 | Lost package follow-up | Closed | Normal |  Leanne Leannon | — | Katrina Johns | shippingshade-matchrefund | 18h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 10, 2026 | |
| 30529709 | Order arrived damaged | Closed | Normal |  Mr. Taylor Rogahn | — | Vilma Gusikowski | — | 17h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 10, 2026 | |
| 99035509 | Shipping cost question | Closed | Normal |  Eugene Reichert II | — | Kip Schroeder IV | — | 16h | ⊘Not fired | — | — | — | Mar 4, 2026 | Mar 10, 2026 | |
| 43098977 | Question about product ingredients | Closed | Normal |  Bobbie Bergnaum | — |  Yazmin Jast | Chat | shippingrefund | 4d 15h | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 10, 2026 |
| 97935144 | BOPIS order cancelled at store | Closed | Normal |  Molly Leffler | — | Kip Schroeder IV | Chat | samples | 1d 15h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 10, 2026 |
| 97416401 | Wholesale order question | Closed | High |  Pam Carter | — |  Faith Hilll | wholesalesamplesreturns | 14h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 10, 2026 | |
| 30558176 | Item authenticity concern | Closed | High |  Daphne Hickle-Lynch | — | Lily Raynor | Social | — | 11h | ⊘Not fired | — | — | — | Mar 6, 2026 | Mar 10, 2026 |
| 58960768 | Allergic reaction concern | Closed | Normal |  Ms. Ida Kuhn | — |  Amely Pacocha | Chat | damagedshipping | 2d 7h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 9, 2026 |
| 93501493 | Wholesale order question | Closed | High |  Shaun Braun Sr. | — |  Eula McKenzie | Chat | shade-matchreturnsapp | 6h | ⊘Not fired | — | — | — | Mar 6, 2026 | Mar 9, 2026 |
| 05902765 | Insider tier issue | Closed | Normal |  Devonte Tromp | — | Yazmin Jast | Chat | bopissamples | 6h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 9, 2026 |
| 05004318 | Klarna / Afterpay split issue | Closed | Urgent |  Virgil Thiel | Atlas Hospitality |  Kaela Friesen | loyaltyrefundgift-card | 2d 5h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 9, 2026 | |
| 36233228 | App login problem | Closed | High |  Mindy Torphy | — | Katrina Johns | bopis | 5h | ⊘Not fired | — | — | — | Mar 8, 2026 | Mar 9, 2026 | |
| 57900316 | Store experience feedback | Closed | High |  Tessie Pouros | — | Mr. Lonie Hudson | — | 5h | ●Responded | 5/5 | — | — | Mar 5, 2026 | Mar 9, 2026 | |
| 45183145 | Wrong shade sent | Closed | Low | Shaun Braun Sr. | — | Jacklyn Dare | damagedshippingshade-match | 4h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 9, 2026 | |
| 33346693 | Item authenticity concern | Closed | Urgent |  Mildred Graham-Stoltenberg | — | Faith Hilll | Chat | returnsdamagedbopis | 4h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 9, 2026 |
| 52653062 | Order arrived damaged | Closed | Low |  Deven Waters | Verde Concierge | Mr. Cade Senger | Chat | app | 4h | ●Responded | 4/5 | — | — | Mar 6, 2026 | Mar 9, 2026 |
| 06480530 | Order arrived damaged | Closed | Normal |  Vallie Zulauf | — | Vilma Gusikowski | appbopisshipping | 4h | ●Responded | 10/11 | — | — | Mar 6, 2026 | Mar 9, 2026 | |
| 93077430 | Where is my order? | Closed | Urgent |  Kirk Block | — |  Leonard Waters-Howell | Chat | vipsamples | 3h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 9, 2026 |
| 39315531 | BOPIS pickup not ready | Closed | Low |  Aric Johnston | — | Mr. Skyla Trantow | wholesale | 3h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 9, 2026 | |
| 56094857 | Shipping cost question | Closed | Normal |  Mr. Jorge Doyle | — | Lily Raynor | Phone | influencer | 3h | ●Responded | 4/5 | — | — | Mar 3, 2026 | Mar 9, 2026 |
| 02365421 | Item authenticity concern | Closed | Normal |  Dr. Doreen Rogahn | — | Mr. Cade Senger | — | 2h | ●Responded | 3/5 | — | — | Mar 5, 2026 | Mar 9, 2026 | |
| 03145139 | App crashes at checkout | Closed | Normal |  Fleta Cassin-Rippin MD | — | Vilma Gusikowski | Social | shade-matchapp | 1h | ⊘Not fired | — | — | — | Mar 6, 2026 | Mar 9, 2026 |
| 35249317 | Store experience feedback | Closed | Urgent |  Juana Baumbach | — | Oscar O'Hara | Chat | wholesalesamples | 1h | ○Sent, no reply | — | — | — | Mar 7, 2026 | Mar 9, 2026 |
| 27986811 | Pro discount enrollment | Closed | Normal |  Ethelyn Marquardt | — | Mr. Lonie Hudson | Phone | vipwholesalereturns | 1h | ●Responded | 4/5 | — | — | Mar 8, 2026 | Mar 9, 2026 |