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Showing 2,901 - 2,950 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 81863567 | Question about product ingredients | Closed | Normal |  Julian Koss | — |  Ignatius Cummerata | returnsvipapp | 6h | ●Responded | 4/5 | — | — | Mar 1, 2026 | Mar 4, 2026 | |
| 34987688 | Foundation match help | Closed | Normal |  Retha Boyer Jr. | — |  Kip Schroeder IV | Chat | refund | 6h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 4, 2026 |
| 09334444 | Pro discount enrollment | Closed | Normal |  Tim Reynolds | — |  Steve O'Conner | — | 6h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 4, 2026 | |
| 28281943 | Store experience feedback | Closed | Normal |  Ayana Adams | — |  Julie Hodkiewicz | influencer | 7d 5h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 75563074 | Question about product ingredients | Closed | Normal |  Grace Wilderman V | — |  Kaela Friesen | samples | 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 4, 2026 | |
| 06315041 | Lost package follow-up | Closed | Normal |  Miss Clarissa Herman | — |  Miss Amber Hintz Sr. | refundbopis | 5h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 4, 2026 | |
| 04094852 | Shipping cost question | Closed | Low |  Ms. Malvina Cruickshank-Schmidt | — |  Amely Pacocha | refund | 4h | ●Responded | 5/5 | — | — | Feb 26, 2026 | Mar 4, 2026 | |
| 41542799 | Cancel subscription / Auto-replenish | Closed | Normal |  Fredrick Mills | — | Miss Amber Hintz Sr. | influencerdamaged | 3h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 4, 2026 | |
| 91042534 | Foundation match help | Closed | Normal |  Mr. Javier Rolfson | — |  Mr. Eliza Gerhold IV | Chat | wholesale | 3h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 4, 2026 |
| 69449319 | Missing items in shipment | Closed | Normal |  Miss Brady Heller | — |  Dr. Mandy McLaughlin | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 4, 2026 |
| 82250976 | Gift card balance question | Closed | Normal |  Hipolito Schroeder | — | Mr. Eliza Gerhold IV | Chat | damaged | 1h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 4, 2026 |
| 54281976 | Lost package follow-up | Closed | Low |  Cassidy Medhurst | Pacific Beauty Distributors |  Mr. Skyla Trantow | — | 1h | ●Responded | 9/11 | — | — | Feb 27, 2026 | Mar 4, 2026 | |
| 92827286 | Item authenticity concern | Closed | Urgent |  Mr. Estefania Lesch | — |  Vilma Gusikowski | shipping | 1d | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 96988300 | Allergic reaction concern | Closed | Normal |  Jacqueline Ferry | — |  Oscar O'Hara | gift-cardbopis | 1d | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 4, 2026 | |
| 67427403 | App login problem | Closed | Low |  Darrell Turner | — |  Katrina Johns | — | 2d 23h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 4, 2026 | |
| 53850770 | Insider tier issue | Closed | Normal |  Omer Hirthe | — |  Garth Dooley | damagedbopis | 21h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 58650629 | Address change after shipping | Closed | High |  Golda Bosco | — | Katrina Johns | Chat | loyalty | 20h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 4, 2026 |
| 00353632 | Restock alert for backorder | Closed | Normal |  Ms. August Greenfelder | — | Ignatius Cummerata | loyaltydamagedrefund | 2d 20h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 16623701 | App crashes at checkout | Closed | Normal |  Emerald Hoeger | — |  Eula McKenzie | vipbopisshipping | 19h | ●Responded | 10/11 | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 92780509 | Loyalty points not posting | Closed | Urgent |  Lacy Jerde | — | Ignatius Cummerata | Phone | gift-cardappsamples | 2d 19h | ●Responded | 3/5 | — | — | Feb 24, 2026 | Mar 4, 2026 |
| 03373036 | Loyalty points not posting | Closed | Normal |  Kristian Shanahan | — | Steve O'Conner | Social | damagedsamplesgift-card | 18h | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 4, 2026 |
| 95933865 | Refund not received | Closed | Normal |  Jeff Thompson | — |  Chaz Renner | Social | damaged | 17h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 4, 2026 |
| 85601948 | BOPIS order cancelled at store | Closed | Normal |  Shirley Cartwright | — | Oscar O'Hara | — | 2d 17h | ●Responded | 4/5 | — | — | Feb 28, 2026 | Mar 4, 2026 | |
| 78744759 | Influencer code not working | Closed | Normal |  Rick Sawayn | — | Vilma Gusikowski | Phone | samplesshippingrefund | 17h | ●Responded | 4/5 | — | — | Mar 2, 2026 | Mar 4, 2026 |
| 34829454 | Item authenticity concern | Closed | Normal |  Miss Edith Rippin | Aurora Hotels Group |  Darryl Jacobi | fragrance | 1d 13h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 4, 2026 | |
| 79475338 | Wrong shade sent | Closed | Normal |  Lisette Block | — | Oscar O'Hara | — | 13h | ●Responded | 4/5 | — | — | Feb 25, 2026 | Mar 4, 2026 | |
| 65555818 | Influencer code not working | Closed | Urgent |  Miss Caroline Gusikowski | — | Mr. Skyla Trantow | shippinggift-card | 11h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 4, 2026 | |
| 36859455 | Foundation match help | Closed | Low |  Rhea Klein | — | Steve O'Conner | influencershade-match | 10h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 4, 2026 | |
| 41752637 | Gift card balance question | Closed | Normal |  Jill Ruecker Sr. | — | Steve O'Conner | damagedbopisshade-match | 6h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 3, 2026 | |
| 89098405 | Lost package follow-up | Closed | Normal |  Rochelle Kunze | — | Kaela Friesen | fragrance | 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 3, 2026 | |
| 97885424 | BOPIS order cancelled at store | Closed | Normal |  Naomi Pacocha | — |  Leonard Waters-Howell | shade-matchgift-card | 5h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 3, 2026 | |
| 06604255 | App login problem | Closed | Normal |  Patty Pacocha | — | Steve O'Conner | shade-matchshippingreturns | 4h | ●Responded | 4/5 | — | — | Feb 28, 2026 | Mar 3, 2026 | |
| 05474576 | Order arrived damaged | Closed | Normal |  Krista Franecki | — |  Mr. Lonie Hudson | gift-cardshippingshade-match | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 13241151 | App crashes at checkout | Closed | Normal |  Jonathon Langworth | — | Julie Hodkiewicz | samples | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 35740126 | Where is my order? | Closed | Normal |  Tyrone Jacobi DVM | — | Mr. Eliza Gerhold IV | Chat | — | 1d 4h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Mar 3, 2026 |
| 22907274 | Pro discount enrollment | Closed | Low |  Caleb Cronin | — | Eula McKenzie | Phone | loyaltyfragrancerefund | 3h | ●Responded | 9/11 | — | — | Mar 2, 2026 | Mar 3, 2026 |
| 34436573 | Discount code not working | Closed | Normal |  Jefferey Casper | — | Mr. Lonie Hudson | Chat | refundloyalty | 3h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 3, 2026 |
| 65487102 | Shipping cost question | Closed | Normal |  Roy D'Amore | — | Miss Amber Hintz Sr. | returns | 3h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 83820585 | Discount code not working | Closed | Urgent |  Anahi Romaguera | — | Kaela Friesen | Chat | wholesalevipgift-card | 3h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 3, 2026 |
| 23684747 | Cancel subscription / Auto-replenish | Closed | Normal |  Jazmyne Anderson | — | Kaela Friesen | Chat | vip | 3h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 |
| 13668543 | Pro discount enrollment | Closed | Low |  Jolie Rau | — | Miss Amber Hintz Sr. | wholesale | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 42297141 | Return after 30-day window | Closed | Normal |  Mrs. Nancy Sauer-Marks | Helix Talent | Leonard Waters-Howell | Chat | shade-matchbopisapp | 2h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 3, 2026 |
| 21595532 | Missing items in shipment | Closed | Normal |  Dr. Terence Ruecker | — | Oscar O'Hara | Chat | — | 1h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 3, 2026 |
| 59848091 | Missing samples in order | Closed | Normal |  Kristen Rempel | — | Dr. Mandy McLaughlin | samplesrefundloyalty | 1h | ●Responded | 10/11 | — | — | Feb 26, 2026 | Mar 3, 2026 | |
| 76281020 | Discount code not working | Closed | Normal |  Mariah Toy | — | Oscar O'Hara | returnsrefund | 2d 1h | ●Responded | 4/5 | — | — | Feb 27, 2026 | Mar 3, 2026 | |
| 51324104 | Shipping cost question | Closed | Normal |  Bruce Kozey | — | Leonard Waters-Howell | Chat | app | 1h | ●Responded | 3/5 | — | — | Feb 27, 2026 | Mar 3, 2026 |
| 78894854 | Restock alert for backorder | Closed | High |  Dexter Schneider | — |  Jacklyn Dare | gift-card | 1d 1h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 3, 2026 | |
| 07551379 | Question about product ingredients | Closed | Normal |  Carol Morissette | — | Kip Schroeder IV | — | 2d 1h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 3, 2026 | |
| 17185155 | Loyalty points not posting | Closed | Normal |  Dr. Salvatore Collins | — |  Mr. Cade Senger | bopis | 1d 1h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 3, 2026 | |
| 70849652 | Question about product ingredients | Closed | Normal |  Bradford Mraz | — | Mr. Lonie Hudson | refundbopis | 1h | ⊘Not fired | — | — | — | Feb 28, 2026 | Mar 3, 2026 |