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Showing 4,401 - 4,450 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61320991 | Gift card balance question | Closed | Urgent |  Toby Bruen | — |  Kip Schroeder IV | Social | app | 9d 20h | ⊘Not fired | — | — | — | Jan 5, 2026 | Jan 20, 2026 |
| 09941145 | Cancel subscription / Auto-replenish | Closed | High |  Orie Tillman | — |  Jacklyn Dare | vipbopis | 9d 19h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 20, 2026 | |
| 85918121 | Cancel order request | Closed | Normal |  Julia Bosco | — |  Leonard Waters-Howell | Chat | fragrance | 19h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 20, 2026 |
| 63943460 | Question about product ingredients | Closed | Low |  Forrest Considine-Conroy | — |  Vilma Gusikowski | Chat | damagedreturnsgift-card | 18h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 20, 2026 |
| 58144273 | Missing samples in order | Closed | High |  Audie Windler | — | Vilma Gusikowski | — | 18h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 20, 2026 | |
| 15916310 | Klarna / Afterpay split issue | Closed | Normal |  Dr. Doreen Rogahn | — |  Oscar O'Hara | Social | samplesinfluencer | 15h | ⊘Not fired | — | — | — | Jan 12, 2026 | Jan 20, 2026 |
| 75251227 | Discount code not working | Closed | Normal |  Loyal Jerde | — |  Dr. Mandy McLaughlin | — | 15h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 20, 2026 | |
| 77035306 | Store experience feedback | Closed | Normal |  Laisha Gusikowski | — |  Ignatius Cummerata | — | 13h | ●Responded | 2/5 | — | — | Jan 17, 2026 | Jan 20, 2026 | |
| 60710065 | Address change after shipping | Closed | Normal |  Dr. Henry Tromp DVM | — |  Mr. Skyla Trantow | bopisshippingvip | 13h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 20, 2026 | |
| 55337169 | Gift card balance question | Closed | Urgent |  Earnest Purdy | — | Oscar O'Hara | samplesvipapp | 1d 13h | ⊘Not fired | — | — | — | Jan 13, 2026 | Jan 20, 2026 | |
| 38351851 | Item authenticity concern | Closed | High |  Kayleigh Roberts | — |  Eula McKenzie | fragrancereturnsshipping | 12h | ○Sent, no reply | — | — | — | Jan 18, 2026 | Jan 20, 2026 | |
| 44318799 | Shipping cost question | Closed | High |  Ed Ritchie | — |  Faith Hilll | damagedreturnsgift-card | 2d 9h | ●Responded | 9/11 | — | — | Jan 14, 2026 | Jan 19, 2026 | |
| 92599469 | Shipping cost question | Closed | Normal |  Nichole O'Hara | — |  Darryl Jacobi | — | 8h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 19, 2026 | |
| 62475148 | Question about product ingredients | Closed | High |  Ms. Ramona Treutel | — |  Steve O'Conner | wholesale | 8h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 19, 2026 | |
| 62128341 | BOPIS pickup not ready | Closed | Normal |  Mattie Bahringer | — | Ignatius Cummerata | fragrancebopisvip | 7h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 19, 2026 | |
| 84623412 | Wholesale order question | Closed | Normal |  Grant Johns | — | Jacklyn Dare | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 42424463 | Item authenticity concern | Closed | Normal |  Melany Auer | House of Lumière | Kip Schroeder IV | returnsrefundbopis | 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 14022417 | Shipping cost question | Closed | Normal |  Gabriel Crona | — |  Yazmin Jast | — | 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 59227040 | App crashes at checkout | Closed | Normal |  Makayla Schowalter III | — |  Mr. Cade Senger | Chat | returnssamplesshade-match | 6h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 19, 2026 |
| 32511067 | Foundation match help | Closed | Normal |  Dessie Lubowitz | — |  Julie Hodkiewicz | app | 5h | ●Responded | 5/5 | — | — | Jan 14, 2026 | Jan 19, 2026 | |
| 61578569 | Wrong shade sent | Closed | Urgent |  Carl Murphy | — | Leonard Waters-Howell | Chat | shippingwholesale | 5h | ●Responded | 5/5 | — | — | Jan 16, 2026 | Jan 19, 2026 |
| 59880981 | Pro discount enrollment | Closed | Normal |  Felix Hartmann | — |  Chaz Renner | damagedrefund | 5h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 25000357 | Item authenticity concern | Closed | Normal |  Emmanuelle Glover | — |  Lily Raynor | Chat | — | 4h | ●Responded | 1/5 | — | — | Jan 13, 2026 | Jan 19, 2026 |
| 79215299 | Insider tier issue | Closed | Normal |  Shelia Franecki | — | Leonard Waters-Howell | refundgift-card | 4h | ●Responded | 4/5 | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 52773626 | BOPIS order cancelled at store | Closed | Low |  Mamie Wehner | — | Chaz Renner | Chat | vip | 2d 3h | ⊘Not fired | — | — | — | Jan 14, 2026 | Jan 19, 2026 |
| 19097896 | Address change after shipping | Closed | Normal |  Triston Wuckert | — | Darryl Jacobi | Chat | returns | 3h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 19, 2026 |
| 76509183 | Refund not received | Closed | High |  Jon Walter | — |  Amely Pacocha | damagedfragrancewholesale | 3h | ●Responded | 10/11 | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 81819396 | Order arrived damaged | Closed | Normal |  Shakira Kiehn | — | Lily Raynor | Phone | samplesreturnswholesale | 3h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 70546189 | Pro discount enrollment | Closed | Normal |  Citlalli Welch I | — | Vilma Gusikowski | shippinginfluencer | 3h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 36640040 | BOPIS pickup not ready | Closed | Low |  Drake Harber | — | Leonard Waters-Howell | — | 2h | ●Responded | 10/11 | — | — | Jan 14, 2026 | Jan 19, 2026 | |
| 46167901 | Shipping cost question | Closed | Normal |  Marlin Gerhold | — | Amely Pacocha | samplesreturnsloyalty | 1d 2h | ●Responded | 4/5 | — | — | Jan 17, 2026 | Jan 19, 2026 | |
| 16025604 | Return after 30-day window | Closed | High |  Ms. Malvina Cruickshank-Schmidt | — | Mr. Skyla Trantow | shade-matchdamagedreturns | 1h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 00326633 | Cancel subscription / Auto-replenish | Closed | Low |  Dr. Marjory Gislason | — | Chaz Renner | Chat | gift-cardwholesale | 1h | ⊘Not fired | — | — | — | Jan 16, 2026 | Jan 19, 2026 |
| 73747219 | Wrong shade sent | Closed | Normal |  Omari Wolf | — | Faith Hilll | — | 1h | ⊘Not fired | — | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 00546345 | Price match request | Closed | Normal |  Carol Baumbach | — | Oscar O'Hara | — | 1h | ●Responded | 10/11 | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 48936791 | Insider tier issue | Closed | Normal |  Chase Wuckert | — |  Mr. Lonie Hudson | app | 1d | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 19, 2026 | |
| 83287722 | Cancel subscription / Auto-replenish | Closed | Normal |  Aliyah Huel IV | — | Yazmin Jast | Chat | samplesgift-card | 21h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 19, 2026 |
| 41815713 | Insider tier issue | Closed | Normal |  Hugh Schroeder | — | Mr. Skyla Trantow | Chat | influencerappreturns | 1d 19h | ●Responded | 4/5 | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 60490767 | Store experience feedback | Closed | Low |  Jodi Homenick | — | Darryl Jacobi | appwholesaleshade-match | 18h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 19, 2026 | |
| 66654021 | App crashes at checkout | Closed | Low |  Scot West | — | Amely Pacocha | Chat | shade-matchrefund | 16h | ●Responded | 4/5 | — | — | Jan 15, 2026 | Jan 19, 2026 |
| 62530935 | Wholesale order question | Closed | Normal |  Tessie Pouros | — | Jacklyn Dare | — | 16h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 19, 2026 | |
| 85940693 | Return after 30-day window | Closed | Normal |  Felicia Reinger | Silver Lake Studios | Julie Hodkiewicz | Chat | fragranceinfluencer | 15h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 19, 2026 |
| 93266888 | Allergic reaction concern | Closed | Normal |  Anibal Barton | — | Jacklyn Dare | Chat | — | 2d 12h | ●Responded | 2/5 | — | — | Jan 13, 2026 | Jan 19, 2026 |
| 82862215 | Address change after shipping | Closed | Normal |  Casandra Schiller | — |  Kaela Friesen | Phone | bopisappgift-card | 11h | ●Responded | 4/5 | — | — | Jan 13, 2026 | Jan 19, 2026 |
| 57198002 | Klarna / Afterpay split issue | Closed | High |  Jefferey Casper | — |  Mr. Eliza Gerhold IV | Chat | shade-matchfragrancerefund | 10h | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 19, 2026 |
| 57652219 | BOPIS pickup not ready | Closed | Normal |  Heber Maggio | Aurora Hotels Group | Chaz Renner | app | 8h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 18, 2026 | |
| 15042697 | Foundation match help | Closed | Normal |  Mr. Sam Adams | — | Dr. Mandy McLaughlin | Social | loyaltyfragrance | 6h | ⊘Not fired | — | — | — | Jan 14, 2026 | Jan 18, 2026 |
| 97175241 | Gift card balance question | Closed | Normal | Shakira Kiehn | — | Mr. Skyla Trantow | Chat | samplesloyaltybopis | 6h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 18, 2026 |
| 45828054 | Cancel order request | Closed | Normal |  Mack Boyer | — | Jacklyn Dare | loyaltyfragrancegift-card | 6h | ⊘Not fired | — | — | — | Jan 14, 2026 | Jan 18, 2026 | |
| 60051490 | Gift card balance question | Closed | Normal |  Margaret Jakubowski DDS | — | Mr. Cade Senger | vipfragranceloyalty | 6h | ●Responded | 5/5 | — | — | Jan 16, 2026 | Jan 18, 2026 |