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Showing 551 - 600 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 98842539 | Refund not received | Closed | High |  Lyric Reichel | — |  Garth Dooley | gift-card | 20h | ○Sent, no reply | — | — | — | May 8, 2026 | May 12, 2026 | |
| 29132028 | Loyalty points not posting | Closed | High |  Rickey Wilkinson | — |  Mr. Eliza Gerhold IV | refundbopis | 1d 20h | ●Responded | 4/5 | — | — | May 6, 2026 | May 12, 2026 | |
| 10331359 | Klarna / Afterpay split issue | Closed | Low |  Robb Schoen | — |  Miss Amber Hintz Sr. | samples | 19h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |
| 94082544 | Foundation match help | Closed | Normal |  Otis Corwin | — |  Vilma Gusikowski | Social | shippingloyalty | 18h | ⊘Not fired | — | — | — | May 6, 2026 | May 12, 2026 |
| 73021106 | Wholesale order question | Closed | Low |  Toby Mosciski | — |  Mr. Lonie Hudson | — | 18h | ●Responded | 5/5 | — | — | May 7, 2026 | May 12, 2026 | |
| 87724402 | Item authenticity concern | Closed | Normal |  Nora Schumm | — |  Ignatius Cummerata | samples | 16h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |
| 75975315 | Wholesale order question | Closed | Normal |  Hollie Wunsch | — |  Chaz Renner | Chat | — | 15h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 |
| 43152535 | Wrong shade sent | Closed | Normal |  Ms. Julie Predovic | — |  Julie Hodkiewicz | refund | 1d 12h | ○Sent, no reply | — | — | — | May 3, 2026 | May 12, 2026 | |
| 54714800 | Loyalty points not posting | Closed | Normal |  Lester Morar | — | Miss Amber Hintz Sr. | Chat | bopis | 11h | ○Sent, no reply | — | — | — | May 9, 2026 | May 12, 2026 |
| 60202186 | Wholesale order question | Closed | Normal |  Lynn Towne | — |  Lily Raynor | Chat | shade-matchfragrance | 1d 11h | ○Sent, no reply | — | — | — | May 4, 2026 | May 12, 2026 |
| 26137068 | Refund not received | Closed | Normal |  Freddie Huel-Leffler | — |  Dr. Mandy McLaughlin | Phone | shade-match | 2d 9h | ○Sent, no reply | — | — | — | May 8, 2026 | May 11, 2026 |
| 59026913 | Where is my order? | Closed | Urgent |  Akeem Bernier | — |  Mr. Skyla Trantow | — | 8h | ●Responded | 3/5 | — | — | May 8, 2026 | May 11, 2026 | |
| 01537788 | Question about product ingredients | Closed | Urgent |  Virgil Thiel | Atlas Hospitality |  Oscar O'Hara | fragrancebopisshipping | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | May 11, 2026 | |
| 24128000 | Influencer code not working | Closed | Low |  Tamara Corkery | — |  Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | May 11, 2026 | |
| 01486388 | Cancel subscription / Auto-replenish | Closed | Normal |  Owen Carter | — | Vilma Gusikowski | Chat | — | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 |
| 53915227 | Shipping cost question | Closed | High |  Mr. Alonzo Effertz | — |  Amely Pacocha | wholesale | 2d 6h | ○Sent, no reply | — | — | — | May 5, 2026 | May 11, 2026 | |
| 02176091 | BOPIS pickup not ready | Closed | Normal |  Doyle Little | — | Lily Raynor | — | 6h | ○Sent, no reply | — | — | — | May 10, 2026 | May 11, 2026 | |
| 89331885 | Lost package follow-up | Closed | Normal |  Nathaniel McClure | — | Dr. Mandy McLaughlin | — | 6h | ●Responded | 4/5 | — | — | May 8, 2026 | May 11, 2026 | |
| 47047646 | Address change after shipping | Closed | Low |  Curtis Bednar | — | Lily Raynor | Social | loyaltysamplesapp | 6h | ⊘Not fired | — | — | — | May 4, 2026 | May 11, 2026 |
| 75399644 | Wrong shade sent | Closed | Low |  Irma Fahey | — |  Kaela Friesen | damagedviprefund | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 36671745 | BOPIS order cancelled at store | Closed | Normal |  Fred Abbott | — |  Kip Schroeder IV | Social | — | 6h | ⊘Not fired | — | — | — | May 5, 2026 | May 11, 2026 |
| 85734571 | Store experience feedback | Closed | Normal |  Miss Kathy Trantow Sr. | — | Kip Schroeder IV | Chat | returnssamplesapp | 6h | ⊘Not fired | — | — | — | May 4, 2026 | May 11, 2026 |
| 80586442 | Address change after shipping | Closed | Normal |  Adrian Franey-Lebsack | — | Kip Schroeder IV | gift-cardwholesale | 5h | ○Sent, no reply | — | — | — | May 8, 2026 | May 11, 2026 | |
| 51259693 | Shipping cost question | Closed | Normal |  Dalton Stiedemann | — | Julie Hodkiewicz | Chat | gift-card | 5h | ○Sent, no reply | — | — | — | May 7, 2026 | May 11, 2026 |
| 56168001 | Price match request | Closed | Normal |  Charlotte Abernathy III | — |  Leonard Waters-Howell | Chat | — | 5h | ○Sent, no reply | — | — | — | May 10, 2026 | May 11, 2026 |
| 07470553 | Klarna / Afterpay split issue | Closed | Low |  Devonte Tromp | — | Leonard Waters-Howell | Chat | refundbopisapp | 5h | ○Sent, no reply | — | — | — | May 7, 2026 | May 11, 2026 |
| 78886049 | Birthday gift not received | Closed | Normal |  Ms. August Greenfelder | — | Vilma Gusikowski | samples | 5h | ●Responded | 5/5 | — | — | May 8, 2026 | May 11, 2026 | |
| 29533560 | Insider tier issue | Closed | Normal |  Jazlyn Bosco | — | Oscar O'Hara | Chat | — | 5h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 |
| 01341285 | Item authenticity concern | Closed | High |  Orie Tillman | — | Miss Amber Hintz Sr. | refund | 4h | ⊘Not fired | — | — | — | May 9, 2026 | May 11, 2026 | |
| 45330355 | Foundation match help | Closed | Normal |  Ms. Sally Pfeffer | — | Garth Dooley | shade-match | 4h | ⊘Not fired | — | — | — | May 4, 2026 | May 11, 2026 | |
| 56920734 | Question about product ingredients | Closed | Normal |  Dexter Schneider | — |  Mr. Cade Senger | samplesapp | 4h | ○Sent, no reply | — | — | — | May 10, 2026 | May 11, 2026 | |
| 29054609 | Lost package follow-up | Closed | High |  Fleta Cassin-Rippin MD | — | Amely Pacocha | Chat | — | 3h | ○Sent, no reply | — | — | — | May 8, 2026 | May 11, 2026 |
| 10301931 | Order arrived damaged | Closed | High |  Ms. Dallin Schmitt | — | Kaela Friesen | shippingfragrance | 3h | ●Responded | 4/5 | — | — | May 10, 2026 | May 11, 2026 | |
| 99217135 | Shipping cost question | Closed | Normal |  Rufus Steuber | — |  Faith Hilll | — | 3h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 85294718 | Missing items in shipment | Closed | Normal |  Sheri McClure | — | Darryl Jacobi | app | 3h | ○Sent, no reply | — | — | — | May 8, 2026 | May 11, 2026 | |
| 86225075 | Item authenticity concern | Closed | Urgent |  Pam Rau | — | Mr. Lonie Hudson | influencerrefund | 3h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 61555361 | Insider tier issue | Closed | Normal |  Dr. Liam Waelchi | — |  Steve O'Conner | refundloyaltysamples | 3h | ●Responded | 10/11 | — | — | May 8, 2026 | May 11, 2026 | |
| 99461634 | Missing samples in order | Closed | High |  Haleigh Kling | — | Kip Schroeder IV | Phone | loyalty | 3h | ●Responded | 5/5 | — | — | May 5, 2026 | May 11, 2026 |
| 77639596 | Loyalty points not posting | Closed | Low |  Olga Hegmann | — | Mr. Lonie Hudson | returns | 2h | ○Sent, no reply | — | — | — | May 9, 2026 | May 11, 2026 | |
| 43918222 | Lost package follow-up | Closed | Low |  Ms. Alexandra Toy | — |  Katrina Johns | — | 2h | ○Sent, no reply | — | — | — | May 4, 2026 | May 11, 2026 | |
| 56464420 | Cancel order request | Closed | Low |  Dennis O'Reilly | — | Kaela Friesen | Phone | vip | 2h | ●Responded | 3/5 | — | — | May 8, 2026 | May 11, 2026 |
| 17551638 | Return after 30-day window | Closed | Normal |  Alexandrea Stroman | — | Mr. Skyla Trantow | Social | samplesgift-card | 2h | ⊘Not fired | — | — | — | May 6, 2026 | May 11, 2026 |
| 81003595 | Missing samples in order | Closed | Normal |  Ernestina Rau | — | Dr. Mandy McLaughlin | Chat | — | 1h | ○Sent, no reply | — | — | — | May 5, 2026 | May 11, 2026 |
| 57674995 | Gift card balance question | Closed | Normal |  Gretchen Wehner | — | Julie Hodkiewicz | shipping | 1h | ●Responded | 5/5 | — | — | May 5, 2026 | May 11, 2026 | |
| 22325654 | Missing items in shipment | Closed | High |  Karla Conroy | — | Julie Hodkiewicz | damaged | 1h | ●Responded | 10/11 | — | — | May 5, 2026 | May 11, 2026 | |
| 04185489 | Shipping cost question | Closed | Normal |  Jill Ruecker Sr. | — | Mr. Skyla Trantow | — | 3d | ●Responded | 4/5 | — | — | May 4, 2026 | May 11, 2026 | |
| 11953631 | Item authenticity concern | Closed | Normal |  Dora Mills-Koepp | — | Faith Hilll | returns | 22h | ●Responded | 5/5 | — | — | May 9, 2026 | May 11, 2026 | |
| 58004013 | Foundation match help | Closed | Normal |  Rhett Ondricka DDS | — |  Jacklyn Dare | Phone | — | 2d 20h | ○Sent, no reply | — | — | — | May 1, 2026 | May 11, 2026 |
| 00199452 | BOPIS order cancelled at store | Closed | Low |  Roman McClure | — | Vilma Gusikowski | Chat | returnsshade-matchgift-card | 19h | ●Responded | 10/11 | — | — | May 6, 2026 | May 11, 2026 |
| 01762684 | Discount code not working | Closed | Normal |  Eugene Koepp | — | Julie Hodkiewicz | Phone | app | 16h | ⊘Not fired | — | — | — | May 9, 2026 | May 11, 2026 |