External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97232679 | Wholesale order question | Closed | Normal | — | shippingbopis | 14h | ○Sent, no reply | — | — | — | May 2, 2026 | May 10, 2026 | |||
| 62897769 | Address change after shipping | Closed | Urgent | — | — | 1d 13h | ○Sent, no reply | — | — | — | May 5, 2026 | May 10, 2026 | |||
| 37487036 | Discount code not working | Closed | Normal | — | damagedloyalty | 12h | ●Responded | 5/5 | — | — | May 7, 2026 | May 10, 2026 | |||
| 12091769 | Missing items in shipment | Closed | High | — | gift-card | 11h | ○Sent, no reply | — | — | — | May 3, 2026 | May 10, 2026 | |||
| 74760947 | Order arrived damaged | Closed | Urgent | House of Lumière | refundvip | 10h | ○Sent, no reply | — | — | — | May 8, 2026 | May 10, 2026 | |||
| 23606787 | Missing samples in order | Closed | Normal | — | Phone | influencerapp | 10h | ○Sent, no reply | — | — | — | May 5, 2026 | May 10, 2026 | ||
| 90165297 | Loyalty points not posting | Closed | Normal | — | Chat | refundfragrance | 8h | ●Responded | 4/5 | — | — | May 7, 2026 | May 9, 2026 | ||
| 91041822 | Where is my order? | Closed | Normal | — | Chat | samples | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | May 9, 2026 | ||
| 74952449 | BOPIS pickup not ready | Closed | High | — | Chat | — | 6h | ○Sent, no reply | — | — | — | May 2, 2026 | May 9, 2026 | ||
| 01449756 | Wholesale order question | Closed | Low | — | Chat | — | 6h | ○Sent, no reply | — | — | — | May 7, 2026 | May 9, 2026 | ||
| 74333460 | Item authenticity concern | Closed | Low | — | Chat | gift-cardinfluencer | 5h | ⊘Not fired | — | — | — | May 4, 2026 | May 9, 2026 | ||
| 82660567 | Return after 30-day window | Closed | Normal | — | loyalty | 3h | ○Sent, no reply | — | — | — | May 7, 2026 | May 9, 2026 | |||
| 34000131 | Klarna / Afterpay split issue | Closed | Normal | — | influencergift-cardshade-match | 3h | ●Responded | 3/5 | — | — | May 4, 2026 | May 9, 2026 | |||
| 16186264 | Order arrived damaged | Closed | Normal | — | Social | damagedloyalty | 2d 3h | ⊘Not fired | — | — | — | Apr 30, 2026 | May 9, 2026 | ||
| 47240773 | Pro discount enrollment | Closed | Normal | — | wholesaleapp | 3h | ○Sent, no reply | — | — | — | May 8, 2026 | May 9, 2026 | |||
| 28808528 | BOPIS pickup not ready | Closed | High | — | fragranceinfluencervip | 3h | ○Sent, no reply | — | — | — | May 3, 2026 | May 9, 2026 | |||
| 69951229 | Wrong shade sent | Closed | Low | — | refund | 3h | ○Sent, no reply | — | — | — | May 7, 2026 | May 9, 2026 | |||
| 15325403 | Price match request | Closed | Normal | — | influencer | 3h | ●Responded | 5/5 | — | — | May 2, 2026 | May 9, 2026 | |||
| 77934429 | Allergic reaction concern | Closed | Normal | — | Social | — | 2h | ⊘Not fired | — | — | — | May 3, 2026 | May 9, 2026 | ||
| 80357475 | Lost package follow-up | Closed | Low | — | app | 2h | ○Sent, no reply | — | — | — | May 7, 2026 | May 9, 2026 | |||
| 21093516 | Insider tier issue | Closed | Normal | — | Phone | samplesvipbopis | 2h | ○Sent, no reply | — | — | — | May 3, 2026 | May 9, 2026 | ||
| 96280181 | Klarna / Afterpay split issue | Closed | Normal | — | samplesdamaged | 2h | ○Sent, no reply | — | — | — | May 5, 2026 | May 9, 2026 | |||
| 52180366 | Item authenticity concern | Closed | Low | — | Social | — | 2h | ⊘Not fired | — | — | — | May 5, 2026 | May 9, 2026 | ||
| 58811528 | Wholesale order question | Closed | High | — | Chat | vip | 1h | ○Sent, no reply | — | — | — | May 6, 2026 | May 9, 2026 | ||
| 62429335 | Missing items in shipment | Closed | Normal | — | Social | shade-matchviployalty | 1h | ⊘Not fired | — | — | — | May 5, 2026 | May 9, 2026 | ||
| 22755600 | Wrong shade sent | Closed | Normal | — | Chat | — | 1d | ○Sent, no reply | — | — | — | May 5, 2026 | May 9, 2026 | ||
| 24435640 | Refund not received | Closed | Normal | — | returnswholesale | 1d | ●Responded | 5/5 | — | — | May 6, 2026 | May 9, 2026 | |||
| 92875016 | Cancel subscription / Auto-replenish | Closed | Low | — | damaged | 23h | ○Sent, no reply | — | — | — | May 7, 2026 | May 9, 2026 | |||
| 64439391 | Pro discount enrollment | Closed | Normal | — | damagedrefund | 23h | ⊘Not fired | — | — | — | May 3, 2026 | May 9, 2026 | |||
| 38243215 | App login problem | Closed | Normal | — | shippingrefunddamaged | 22h | ○Sent, no reply | — | — | — | May 1, 2026 | May 9, 2026 | |||
| 42102284 | Wholesale order question | Closed | Normal | — | Chat | bopis | 21h | ●Responded | 3/5 | — | — | May 5, 2026 | May 9, 2026 | ||
| 44247694 | Price match request | Closed | Low | — | bopiswholesalefragrance | 21h | ○Sent, no reply | — | — | — | May 3, 2026 | May 9, 2026 | |||
| 08782399 | Return after 30-day window | Closed | High | — | Chat | bopis | 1d 20h | ●Responded | 4/5 | — | — | May 5, 2026 | May 9, 2026 | ||
| 52526327 | Shipping cost question | Closed | Normal | — | Phone | bopissamplesapp | 20h | ○Sent, no reply | — | — | — | May 7, 2026 | May 9, 2026 | ||
| 57106122 | Wrong shade sent | Closed | Normal | — | vipreturns | 20h | ●Responded | 10/11 | — | — | May 6, 2026 | May 9, 2026 | |||
| 09974096 | App crashes at checkout | Closed | Normal | — | fragrancewholesale | 19h | ⊘Not fired | — | — | — | May 1, 2026 | May 9, 2026 | |||
| 95189028 | Wholesale order question | Closed | Normal | — | fragrancereturns | 2d 18h | ○Sent, no reply | — | — | — | May 5, 2026 | May 9, 2026 | |||
| 41325566 | Address change after shipping | Closed | Normal | — | — | 1d 18h | ○Sent, no reply | — | — | — | May 4, 2026 | May 9, 2026 | |||
| 43190876 | Missing items in shipment | Closed | Normal | — | Chat | damaged | 2d 16h | ○Sent, no reply | — | — | — | May 4, 2026 | May 9, 2026 | ||
| 43625342 | Klarna / Afterpay split issue | Closed | Normal | Studio Eleven | Chat | bopis | 1d 15h | ○Sent, no reply | — | — | — | May 5, 2026 | May 9, 2026 | ||
| 96811150 | Allergic reaction concern | Closed | Normal | — | refundshippingfragrance | 13h | ○Sent, no reply | — | — | — | May 1, 2026 | May 9, 2026 | |||
| 94015673 | Discount code not working | Closed | Normal | — | Chat | wholesale | 12h | ●Responded | 3/5 | — | — | May 7, 2026 | May 9, 2026 | ||
| 25138329 | Price match request | Closed | Normal | — | damaged | 9h | ○Sent, no reply | — | — | — | May 7, 2026 | May 8, 2026 | |||
| 46938925 | Missing samples in order | Closed | Normal | — | Chat | — | 2d 8h | ○Sent, no reply | — | — | — | May 1, 2026 | May 8, 2026 | ||
| 84859741 | Cancel subscription / Auto-replenish | Closed | Normal | — | Social | shippinggift-cardinfluencer | 8h | ⊘Not fired | — | — | — | May 5, 2026 | May 8, 2026 | ||
| 53959819 | Price match request | Closed | Normal | — | bopisgift-cardloyalty | 6h | ●Responded | 1/5 | — | — | May 2, 2026 | May 8, 2026 | |||
| 21216372 | Restock alert for backorder | Closed | Normal | — | samples | 6h | ⊘Not fired | — | — | — | May 1, 2026 | May 8, 2026 | |||
| 05620791 | Refund not received | Closed | Low | — | Chat | damagedsamplesreturns | 6h | ●Responded | 10/11 | — | — | May 4, 2026 | May 8, 2026 | ||
| 18119656 | Discount code not working | Closed | Low | — | app | 6h | ○Sent, no reply | — | — | — | May 2, 2026 | May 8, 2026 | |||
| 93430262 | Foundation match help | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | May 8, 2026 |