External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 88907973 | BOPIS order cancelled at store | Closed | Normal | — | appshade-matchgift-card | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | May 8, 2026 | |||
| 94822764 | Missing samples in order | Closed | Low | — | damagedshade-match | 3h | ○Sent, no reply | — | — | — | May 4, 2026 | May 8, 2026 | |||
| 61454192 | Insider tier issue | Closed | Normal | — | damagedsamplesbopis | 3h | ●Responded | 10/11 | — | — | May 2, 2026 | May 8, 2026 | |||
| 00152678 | Loyalty points not posting | Closed | Normal | — | Chat | vipgift-card | 3h | ○Sent, no reply | — | — | — | May 1, 2026 | May 8, 2026 | ||
| 24970218 | Influencer code not working | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | May 3, 2026 | May 8, 2026 | |||
| 20676055 | Foundation match help | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | May 3, 2026 | May 8, 2026 | ||
| 51661347 | Price match request | Closed | Normal | — | appdamaged | 2h | ○Sent, no reply | — | — | — | May 4, 2026 | May 8, 2026 | |||
| 72361786 | BOPIS order cancelled at store | Closed | Normal | — | Social | loyaltywholesaleshade-match | 2h | ⊘Not fired | — | — | — | May 2, 2026 | May 8, 2026 | ||
| 85519251 | Pro discount enrollment | Closed | Normal | — | fragrancewholesalebopis | 1h | ●Responded | 5/5 | — | — | May 1, 2026 | May 8, 2026 | |||
| 84016669 | Cancel order request | Closed | Normal | — | bopisgift-card | 1h | ○Sent, no reply | — | — | — | May 7, 2026 | May 8, 2026 | |||
| 00735390 | Gift card balance question | Closed | Normal | — | refundvip | 1h | ⊘Not fired | — | — | — | May 5, 2026 | May 8, 2026 | |||
| 49871505 | Return after 30-day window | Closed | Urgent | — | refunddamaged | 1h | ●Responded | 7/11 | — | — | May 1, 2026 | May 8, 2026 | |||
| 65750035 | Restock alert for backorder | Closed | Normal | — | fragrance | 23h | ●Responded | 10/11 | — | — | May 4, 2026 | May 8, 2026 | |||
| 11626712 | Missing samples in order | Closed | Low | — | Chat | — | 23h | ○Sent, no reply | — | — | — | May 1, 2026 | May 8, 2026 | ||
| 73525263 | Cancel order request | Closed | Urgent | — | refundgift-cardshade-match | 23h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 8, 2026 | |||
| 33845805 | App login problem | Closed | Low | — | Social | — | 18h | ⊘Not fired | — | — | — | May 4, 2026 | May 8, 2026 | ||
| 04229589 | Discount code not working | Closed | Low | — | Phone | damagedrefund | 17h | ⊘Not fired | — | — | — | Apr 30, 2026 | May 8, 2026 | ||
| 73914122 | Shipping cost question | Closed | Normal | — | loyaltyinfluencervip | 14h | ●Responded | 1/11 | — | — | May 1, 2026 | May 8, 2026 | |||
| 17826002 | Loyalty points not posting | Closed | Low | — | Social | vip | 11h | ⊘Not fired | — | — | — | May 5, 2026 | May 8, 2026 | ||
| 66335822 | BOPIS order cancelled at store | Closed | High | — | Chat | — | 1d 10h | ●Responded | 4/5 | — | — | Apr 29, 2026 | May 8, 2026 | ||
| 64461571 | Allergic reaction concern | Closed | High | — | Chat | gift-card | 9h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 | ||
| 00303919 | Wrong shade sent | Closed | Normal | — | Chat | shippingappgift-card | 1d 9h | ○Sent, no reply | — | — | — | May 2, 2026 | May 7, 2026 | ||
| 76390566 | Shipping cost question | Closed | High | — | Chat | wholesaleloyaltyrefund | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 | ||
| 68191816 | Discount code not working | Closed | Low | — | — | 6h | ●Responded | 10/11 | — | — | May 5, 2026 | May 7, 2026 | |||
| 42095845 | Gift card balance question | Closed | High | — | loyalty | 6h | ○Sent, no reply | — | — | — | May 2, 2026 | May 7, 2026 | |||
| 34912679 | Question about product ingredients | Closed | Normal | — | Chat | influencer | 6h | ○Sent, no reply | — | — | — | May 2, 2026 | May 7, 2026 | ||
| 66748136 | App crashes at checkout | Closed | Low | — | Phone | — | 5h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 7, 2026 | ||
| 36790076 | Order arrived damaged | Closed | Normal | — | — | 5h | ⊘Not fired | — | — | — | Apr 30, 2026 | May 7, 2026 | |||
| 82793323 | Wrong shade sent | Closed | Normal | — | refundwholesalesamples | 5h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 | |||
| 77207912 | Return after 30-day window | Closed | Normal | — | samplesrefundshipping | 5h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 | |||
| 11125028 | Discount code not working | Closed | High | — | Phone | viprefundbopis | 1d 5h | ●Responded | 1/5 | — | — | May 5, 2026 | May 7, 2026 | ||
| 91584004 | Price match request | Closed | Normal | — | Chat | fragrancewholesale | 5h | ○Sent, no reply | — | — | — | May 5, 2026 | May 7, 2026 | ||
| 33507003 | Insider tier issue | Closed | Normal | — | Chat | — | 5h | ●Responded | 4/5 | — | — | Apr 30, 2026 | May 7, 2026 | ||
| 68575334 | Shipping cost question | Closed | Urgent | — | wholesalereturns | 4h | ○Sent, no reply | — | — | — | May 6, 2026 | May 7, 2026 | |||
| 69279227 | Price match request | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | May 5, 2026 | May 7, 2026 | |||
| 90880897 | Wholesale order question | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 7, 2026 | ||
| 59583582 | Shipping cost question | Closed | Low | — | Phone | damagedsamplesrefund | 2h | ○Sent, no reply | — | — | — | May 3, 2026 | May 7, 2026 | ||
| 51428746 | Order arrived damaged | Closed | Low | — | — | 2h | ⊘Not fired | — | — | — | Apr 30, 2026 | May 7, 2026 | |||
| 44719284 | Missing items in shipment | Closed | High | — | — | 2h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 | |||
| 73004356 | Question about product ingredients | Closed | Low | — | Chat | gift-card | 2h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 7, 2026 | ||
| 70306425 | Price match request | Closed | Normal | — | Chat | refundapp | 1h | ●Responded | 5/5 | — | — | May 1, 2026 | May 7, 2026 | ||
| 35455093 | Store experience feedback | Closed | Normal | — | sampleswholesale | 1h | ⊘Not fired | — | — | — | May 1, 2026 | May 7, 2026 | |||
| 35163359 | Lost package follow-up | Closed | High | — | — | 1h | ○Sent, no reply | — | — | — | May 4, 2026 | May 7, 2026 | |||
| 64978842 | Insider tier issue | Closed | Urgent | — | Phone | vipinfluencer | 2d | ●Responded | 2/5 | — | — | May 1, 2026 | May 7, 2026 | ||
| 92793524 | BOPIS pickup not ready | Closed | Normal | — | influencerviprefund | 3d | ●Responded | 1/5 | — | — | May 3, 2026 | May 7, 2026 | |||
| 92856703 | BOPIS order cancelled at store | Closed | Normal | — | gift-cardloyaltyreturns | 1d 22h | ●Responded | 9/11 | — | — | Apr 28, 2026 | May 7, 2026 | |||
| 80194171 | Refund not received | Closed | High | — | vip | 20h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 | |||
| 15494001 | Wrong shade sent | Closed | High | — | shippinggift-card | 18h | ○Sent, no reply | — | — | — | May 4, 2026 | May 7, 2026 | |||
| 03384550 | Missing samples in order | Closed | Normal | — | — | 1d 15h | ●Responded | 4/5 | — | — | May 1, 2026 | May 7, 2026 | |||
| 94681750 | Where is my order? | Closed | Normal | — | fragrance | 15h | ○Sent, no reply | — | — | — | May 1, 2026 | May 7, 2026 |