External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13330025 | Store experience feedback | Closed | Normal | — | Chat | loyaltyinfluencersamples | 3h | ●Responded | 4/5 | — | — | Oct 30, 2025 | Nov 1, 2025 | ||
| 26182871 | Klarna / Afterpay split issue | Closed | Normal | — | Phone | — | 3h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 1, 2025 | ||
| 21690590 | Discount code not working | Closed | Normal | — | bopis | 3h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 1, 2025 | |||
| 88696142 | Pro discount enrollment | Closed | Normal | — | fragranceloyaltyvip | 2h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Nov 1, 2025 | |||
| 41873283 | Item authenticity concern | Closed | Normal | — | Social | returnsbopisdamaged | 2h | ⊘Not fired | — | — | — | Oct 28, 2025 | Nov 1, 2025 | ||
| 91768426 | Influencer code not working | Closed | Normal | — | Chat | wholesalefragrance | 2h | ⊘Not fired | — | — | — | Oct 28, 2025 | Nov 1, 2025 | ||
| 46566372 | Birthday gift not received | Closed | Normal | — | returnsrefund | 1h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 1, 2025 | |||
| 21572865 | Insider tier issue | Closed | Normal | — | vip | 1h | ●Responded | 3/5 | — | — | Oct 31, 2025 | Nov 1, 2025 | |||
| 25496236 | Price match request | Closed | Normal | — | — | 6d 1h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Nov 1, 2025 | |||
| 15393782 | Wholesale order question | Closed | High | — | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Oct 26, 2025 | Nov 1, 2025 | ||
| 95020133 | Birthday gift not received | Closed | Normal | — | loyalty | 22h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Nov 1, 2025 | |||
| 27403724 | Order arrived damaged | Closed | Normal | — | Phone | influencer | 22h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Nov 1, 2025 | ||
| 61166562 | Where is my order? | Closed | Normal | — | fragrance | 1d 21h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Nov 1, 2025 | |||
| 13572546 | Missing items in shipment | Closed | High | — | wholesalefragrancesamples | 19h | ●Responded | 5/5 | — | — | Oct 28, 2025 | Nov 1, 2025 | |||
| 51162119 | Missing items in shipment | Closed | Normal | — | shade-matchfragrancevip | 19h | ⊘Not fired | — | — | — | Oct 29, 2025 | Nov 1, 2025 | |||
| 46331944 | Shipping cost question | Closed | High | — | influencerloyaltydamaged | 18h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 1, 2025 | |||
| 28028894 | Restock alert for backorder | Closed | Low | — | bopisrefundgift-card | 18h | ●Responded | 4/5 | — | — | Oct 28, 2025 | Nov 1, 2025 | |||
| 19291747 | Where is my order? | Closed | Normal | — | shade-matchwholesale | 2d 18h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Nov 1, 2025 | |||
| 89331477 | Birthday gift not received | Closed | Normal | — | Chat | loyaltyshade-matchrefund | 17h | ●Responded | 5/5 | — | — | Oct 24, 2025 | Nov 1, 2025 | ||
| 28874707 | Return after 30-day window | Closed | Normal | — | Chat | samples | 2d 14h | ○Sent, no reply | — | — | — | Oct 26, 2025 | Nov 1, 2025 | ||
| 35285788 | Price match request | Closed | Low | — | shipping | 9h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 31, 2025 | |||
| 06347480 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | loyaltybopiswholesale | 3d 8h | ●Responded | 2/5 | — | — | Oct 22, 2025 | Oct 31, 2025 | ||
| 41814941 | Where is my order? | Closed | Normal | Pacific Beauty Distributors | — | 8h | ●Responded | 2/5 | — | — | Oct 26, 2025 | Oct 31, 2025 | |||
| 48346571 | Item authenticity concern | Closed | Normal | — | Phone | vipshade-match | 2d 7h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 31, 2025 | ||
| 28686912 | BOPIS pickup not ready | Closed | Low | — | — | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 31, 2025 | |||
| 04905235 | Missing items in shipment | Closed | Low | — | Chat | — | 6h | ●Responded | 2/5 | — | — | Oct 26, 2025 | Oct 31, 2025 | ||
| 60769772 | Shipping cost question | Closed | Urgent | — | app | 6h | ○Sent, no reply | — | — | — | Oct 26, 2025 | Oct 31, 2025 | |||
| 95103063 | Foundation match help | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 31, 2025 | |||
| 76256580 | App login problem | Closed | Low | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 31, 2025 | ||
| 03857486 | Gift card balance question | Closed | Normal | — | returnswholesale | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 31, 2025 | |||
| 42267099 | App crashes at checkout | Closed | Low | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 31, 2025 | ||
| 65885356 | Price match request | Closed | Normal | — | Chat | — | 2h | ●Responded | 4/5 | — | — | Oct 26, 2025 | Oct 31, 2025 | ||
| 86623586 | Loyalty points not posting | Closed | Normal | — | — | 2h | ●Responded | 5/5 | — | — | Oct 28, 2025 | Oct 31, 2025 | |||
| 72697496 | Where is my order? | Closed | Urgent | — | Social | wholesalebopis | 2h | ⊘Not fired | — | — | — | Oct 26, 2025 | Oct 31, 2025 | ||
| 48671372 | Influencer code not working | Closed | Normal | — | shippingvip | 1h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 31, 2025 | |||
| 21439931 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Oct 31, 2025 | ||
| 07771168 | Cancel subscription / Auto-replenish | Closed | High | — | loyalty | 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 31, 2025 | |||
| 43087193 | Store experience feedback | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 31, 2025 | |||
| 64902631 | Restock alert for backorder | Closed | Normal | House of Lumière | wholesaleappinfluencer | 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 31, 2025 | |||
| 25432039 | Gift card balance question | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 31, 2025 | ||
| 53556655 | Store experience feedback | Closed | Normal | — | fragrancevip | 1d | ⊘Not fired | — | — | — | Oct 28, 2025 | Oct 31, 2025 | |||
| 42813793 | Store experience feedback | Closed | Normal | — | Chat | — | 5d 23h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 31, 2025 | ||
| 72506795 | Restock alert for backorder | Closed | Normal | — | returnsshade-match | 22h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Oct 31, 2025 | |||
| 92633141 | Missing items in shipment | Closed | Normal | — | Chat | shade-match | 20h | ●Responded | 5/5 | — | — | Oct 29, 2025 | Oct 31, 2025 | ||
| 73799446 | Lost package follow-up | Closed | Normal | — | Chat | — | 18h | ●Responded | 10/11 | — | — | Oct 29, 2025 | Oct 31, 2025 | ||
| 82838179 | Pro discount enrollment | Closed | Urgent | — | loyalty | 15h | ●Responded | 5/5 | — | — | Oct 26, 2025 | Oct 31, 2025 | |||
| 53189453 | Shipping cost question | Closed | Low | — | — | 14h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 31, 2025 | |||
| 28723778 | Gift card balance question | Closed | Urgent | — | Chat | vipreturns | 2d 13h | ●Responded | 4/5 | — | — | Oct 23, 2025 | Oct 31, 2025 | ||
| 79291971 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | loyaltyreturnsdamaged | 12h | ●Responded | 5/5 | — | — | Oct 23, 2025 | Oct 31, 2025 | ||
| 31857927 | Insider tier issue | Closed | Normal | — | gift-cardwholesalereturns | 11h | ●Responded | 4/5 | — | — | Oct 28, 2025 | Oct 31, 2025 |