External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17875168 | Influencer code not working | Closed | High | — | wholesale | 5h | ●Responded | 5/5 | — | — | Oct 22, 2025 | Oct 29, 2025 | |||
| 85677670 | Item authenticity concern | Closed | Normal | — | — | 5h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 31588011 | Foundation match help | Closed | Normal | — | gift-card | 4h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 48534935 | Order arrived damaged | Closed | Low | — | bopis | 3h | ⊘Not fired | — | — | — | Oct 26, 2025 | Oct 29, 2025 | |||
| 44867745 | Address change after shipping | Closed | High | — | shipping | 3h | ●Responded | 1/5 | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 11565614 | Item authenticity concern | Closed | Normal | — | — | 1d 3h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 29, 2025 | |||
| 38436933 | Return after 30-day window | Closed | Low | — | — | 3h | ●Responded | 5/5 | — | — | Oct 23, 2025 | Oct 29, 2025 | |||
| 67601832 | Cancel subscription / Auto-replenish | Closed | Normal | Verde Concierge | damaged | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 31634426 | Foundation match help | Closed | High | — | Chat | appbopisgift-card | 2h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | ||
| 50669985 | Question about product ingredients | Closed | High | — | Chat | vipgift-card | 2h | ●Responded | 9/11 | — | — | Oct 28, 2025 | Oct 29, 2025 | ||
| 75580228 | Influencer code not working | Closed | Normal | — | Phone | vip | 2h | ●Responded | 5/5 | — | — | Oct 23, 2025 | Oct 29, 2025 | ||
| 37650745 | Missing items in shipment | Closed | High | — | Phone | samplesfragrancegift-card | 2d 2h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 29, 2025 | ||
| 62047903 | Missing items in shipment | Closed | Normal | — | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 29, 2025 | ||
| 97176337 | App crashes at checkout | Closed | Normal | — | Social | bopis | 1h | ⊘Not fired | — | — | — | Oct 28, 2025 | Oct 29, 2025 | ||
| 83404005 | Loyalty points not posting | Closed | Normal | — | — | 23h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 15843922 | Address change after shipping | Closed | Normal | — | Chat | wholesale | 3d 23h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | ||
| 75279041 | Loyalty points not posting | Closed | Low | — | bopisapployalty | 2d 22h | ●Responded | 4/5 | — | — | Oct 22, 2025 | Oct 29, 2025 | |||
| 72690244 | App login problem | Closed | Normal | — | gift-card | 20h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 61825161 | Pro discount enrollment | Closed | High | — | loyaltyfragrance | 20h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 29, 2025 | |||
| 34344327 | BOPIS pickup not ready | Closed | High | — | damagedvip | 18h | ⊘Not fired | — | — | — | Oct 21, 2025 | Oct 29, 2025 | |||
| 73751765 | Missing samples in order | Closed | Normal | — | — | 2d 15h | ●Responded | 3/5 | — | — | Oct 25, 2025 | Oct 29, 2025 | |||
| 69398186 | Where is my order? | Closed | High | — | influencer | 15h | ●Responded | 7/11 | — | — | Oct 21, 2025 | Oct 29, 2025 | |||
| 11822906 | Restock alert for backorder | Closed | Normal | — | shippingbopisrefund | 2d 15h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 29, 2025 | |||
| 28799926 | App login problem | Closed | Normal | — | Chat | wholesaledamaged | 14h | ●Responded | 5/5 | — | — | Oct 27, 2025 | Oct 29, 2025 | ||
| 62357394 | BOPIS pickup not ready | Closed | Low | — | influencersamplesrefund | 9d 11h | ●Responded | 2/5 | — | — | Oct 18, 2025 | Oct 29, 2025 | |||
| 70014124 | Pro discount enrollment | Closed | Normal | Studio Eleven | Chat | returnsfragrance | 7h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 28, 2025 | ||
| 63192998 | Missing samples in order | Closed | Normal | — | damagedsamplesgift-card | 6h | ⊘Not fired | — | — | — | Oct 23, 2025 | Oct 28, 2025 | |||
| 37811332 | Wrong shade sent | Closed | Normal | — | Chat | bopis | 6h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 28, 2025 | ||
| 14942416 | Store experience feedback | Closed | High | — | vip | 6h | ●Responded | 4/5 | — | — | Oct 22, 2025 | Oct 28, 2025 | |||
| 21689309 | Loyalty points not posting | Closed | Low | — | Chat | damagedbopis | 6h | ●Responded | 3/5 | — | — | Oct 23, 2025 | Oct 28, 2025 | ||
| 83741673 | Cancel order request | Closed | Low | — | influencershade-match | 6h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 28, 2025 | |||
| 45777862 | Restock alert for backorder | Closed | High | — | Chat | shippingrefundfragrance | 6h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 28, 2025 | ||
| 18342008 | Klarna / Afterpay split issue | Closed | Low | — | Social | gift-carddamaged | 5h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 28, 2025 | ||
| 58509278 | Allergic reaction concern | Closed | High | — | appshippingshade-match | 5h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 28, 2025 | |||
| 28687464 | Store experience feedback | Closed | Normal | — | shade-match | 5h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 28, 2025 | |||
| 18948397 | BOPIS order cancelled at store | Closed | Low | — | damagedfragrancebopis | 5h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 28, 2025 | |||
| 45338516 | Lost package follow-up | Closed | Normal | — | gift-cardrefund | 5h | ●Responded | 3/5 | — | — | Oct 27, 2025 | Oct 28, 2025 | |||
| 31238025 | Missing items in shipment | Closed | High | — | refundvipapp | 4h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 28, 2025 | |||
| 86654068 | Where is my order? | Closed | Low | — | Chat | bopis | 4h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 28, 2025 | ||
| 59384465 | Influencer code not working | Closed | Normal | — | Chat | shippingwholesaleinfluencer | 3h | ●Responded | 5/5 | — | — | Oct 22, 2025 | Oct 28, 2025 | ||
| 79001062 | Restock alert for backorder | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 28, 2025 | ||
| 45704033 | Store experience feedback | Closed | High | Silver Lake Studios | Chat | — | 3h | ●Responded | 2/5 | — | — | Oct 21, 2025 | Oct 28, 2025 | ||
| 51440734 | BOPIS pickup not ready | Closed | Low | — | Social | — | 3h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 28, 2025 | ||
| 94106827 | Cancel order request | Closed | Low | — | Chat | — | 3h | ●Responded | 3/5 | — | — | Oct 22, 2025 | Oct 28, 2025 | ||
| 49138682 | BOPIS order cancelled at store | Closed | Low | — | Chat | wholesale | 2h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 28, 2025 | ||
| 68964292 | Item authenticity concern | Closed | Low | — | returnsvip | 2h | ●Responded | 5/5 | — | — | Oct 24, 2025 | Oct 28, 2025 | |||
| 46784334 | Cancel subscription / Auto-replenish | Closed | Low | — | vip | 2h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 28, 2025 | |||
| 82287427 | Refund not received | Closed | Normal | — | — | 2h | ●Responded | 5/5 | — | — | Oct 24, 2025 | Oct 28, 2025 | |||
| 21673351 | Gift card balance question | Closed | Normal | — | gift-card | 2h | ⊘Not fired | — | — | — | Oct 23, 2025 | Oct 28, 2025 | |||
| 56874304 | Klarna / Afterpay split issue | Closed | Normal | — | damaged | 1h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 28, 2025 |