External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 62158075 | App login problem | Closed | Normal | — | influencerfragranceapp | 11h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 31, 2025 | |||
| 60348459 | Allergic reaction concern | Closed | Low | — | — | 2d 10h | ●Responded | 7/11 | — | — | Oct 26, 2025 | Oct 31, 2025 | |||
| 83497844 | Refund not received | Closed | Low | — | appreturnswholesale | 9h | ●Responded | 5/5 | — | — | Oct 26, 2025 | Oct 30, 2025 | |||
| 93295635 | Wrong shade sent | Closed | Normal | — | damagedloyalty | 7h | ●Responded | 5/5 | — | — | Oct 24, 2025 | Oct 30, 2025 | |||
| 90065303 | Klarna / Afterpay split issue | Closed | Normal | — | — | 1d 7h | ●Responded | 1/11 | — | — | Oct 24, 2025 | Oct 30, 2025 | |||
| 51760624 | Birthday gift not received | Closed | Normal | — | Social | refundfragrance | 6h | ⊘Not fired | — | — | — | Oct 23, 2025 | Oct 30, 2025 | ||
| 02324083 | Cancel subscription / Auto-replenish | Closed | Normal | — | fragrance | 6h | ●Responded | 5/5 | — | — | Oct 27, 2025 | Oct 30, 2025 | |||
| 51677948 | Order arrived damaged | Closed | Normal | — | Social | — | 6h | ⊘Not fired | — | — | — | Oct 24, 2025 | Oct 30, 2025 | ||
| 04222561 | Wholesale order question | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 30, 2025 | |||
| 71652977 | BOPIS order cancelled at store | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 30, 2025 | |||
| 28679856 | Wholesale order question | Closed | Normal | — | shippinginfluencerrefund | 5h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 30, 2025 | |||
| 41384837 | Address change after shipping | Closed | Normal | — | influencerloyalty | 4h | ●Responded | 5/5 | — | — | Oct 26, 2025 | Oct 30, 2025 | |||
| 75944383 | Lost package follow-up | Closed | Normal | — | damaged | 4h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Oct 30, 2025 | |||
| 93096862 | Lost package follow-up | Closed | High | — | Phone | shippingapp | 4h | ●Responded | 5/5 | — | — | Oct 23, 2025 | Oct 30, 2025 | ||
| 34675452 | Allergic reaction concern | Closed | Low | — | influencerloyaltyvip | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | |||
| 62358971 | Where is my order? | Closed | High | — | Chat | appgift-card | 3h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | ||
| 50243712 | BOPIS pickup not ready | Closed | Low | — | samplesfragrancereturns | 3h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 30, 2025 | |||
| 98340586 | Foundation match help | Closed | High | — | Chat | vipinfluencer | 2h | ●Responded | 5/5 | — | — | Oct 29, 2025 | Oct 30, 2025 | ||
| 37249789 | BOPIS pickup not ready | Closed | Low | — | Phone | appdamaged | 2h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 30, 2025 | ||
| 93145370 | Pro discount enrollment | Closed | Normal | — | Chat | — | 2h | ●Responded | 10/11 | — | — | Oct 24, 2025 | Oct 30, 2025 | ||
| 43998967 | Birthday gift not received | Closed | Normal | — | Chat | vip | 1h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | ||
| 61041780 | Birthday gift not received | Closed | Low | Atlas Hospitality | loyalty | 1h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 30, 2025 | |||
| 24619951 | Influencer code not working | Closed | Normal | — | Chat | — | 1h | ●Responded | 5/5 | — | — | Oct 29, 2025 | Oct 30, 2025 | ||
| 02871966 | App login problem | Closed | Normal | — | Chat | fragrancerefundgift-card | 1h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Oct 30, 2025 | ||
| 42685211 | Allergic reaction concern | Closed | Normal | — | app | 1h | ●Responded | 5/5 | — | — | Oct 27, 2025 | Oct 30, 2025 | |||
| 95101956 | Lost package follow-up | Closed | Normal | — | — | 1d 23h | ●Responded | 4/5 | — | — | Oct 26, 2025 | Oct 30, 2025 | |||
| 12708298 | Question about product ingredients | Closed | Normal | — | vipapp | 22h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 30, 2025 | |||
| 11621159 | Allergic reaction concern | Closed | Low | — | Chat | influencersamplesvip | 21h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | ||
| 40521937 | Insider tier issue | Closed | High | — | damaged | 1d 21h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 30, 2025 | |||
| 93675544 | Address change after shipping | Closed | Urgent | — | bopis | 19h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | |||
| 23175327 | Question about product ingredients | Closed | High | — | Chat | — | 19h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 30, 2025 | ||
| 89882379 | Missing samples in order | Closed | Normal | — | Phone | — | 18h | ⊘Not fired | — | — | — | Oct 23, 2025 | Oct 30, 2025 | ||
| 82276268 | Restock alert for backorder | Closed | Normal | — | — | 17h | ●Responded | 1/11 | — | — | Oct 24, 2025 | Oct 30, 2025 | |||
| 61685909 | Allergic reaction concern | Closed | Normal | — | Social | shipping | 17h | ⊘Not fired | — | — | — | Oct 24, 2025 | Oct 30, 2025 | ||
| 37653008 | Insider tier issue | Closed | Urgent | — | Social | — | 4d 16h | ⊘Not fired | — | — | — | Oct 19, 2025 | Oct 30, 2025 | ||
| 54255721 | Allergic reaction concern | Closed | Normal | — | — | 16h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 30, 2025 | |||
| 46160267 | Return after 30-day window | Closed | Normal | — | Phone | shade-match | 16h | ●Responded | 4/5 | — | — | Oct 24, 2025 | Oct 30, 2025 | ||
| 72637135 | Cancel order request | Closed | Normal | — | — | 15h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 30, 2025 | |||
| 82260929 | Missing samples in order | Closed | Normal | — | Chat | appshade-match | 13h | ●Responded | 2/5 | — | — | Oct 27, 2025 | Oct 30, 2025 | ||
| 69550985 | Refund not received | Closed | High | — | Phone | — | 1d 12h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 30, 2025 | ||
| 29969358 | Wrong shade sent | Closed | High | — | apployalty | 5d 12h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 30, 2025 | |||
| 22209719 | Foundation match help | Closed | Normal | — | influencer | 11h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 30, 2025 | |||
| 46834862 | Price match request | Closed | Low | — | — | 7h | ●Responded | 10/11 | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 15307984 | Klarna / Afterpay split issue | Closed | Low | Studio Eleven | Chat | shipping | 6h | ⊘Not fired | — | — | — | Oct 28, 2025 | Oct 29, 2025 | ||
| 50218333 | Discount code not working | Closed | Low | — | — | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Oct 29, 2025 | |||
| 83130946 | Influencer code not working | Closed | Low | — | Chat | refundappfragrance | 6h | ●Responded | 9/11 | — | — | Oct 28, 2025 | Oct 29, 2025 | ||
| 66804596 | Pro discount enrollment | Closed | Low | — | shippingreturnswholesale | 6h | ○Sent, no reply | — | — | — | Oct 26, 2025 | Oct 29, 2025 | |||
| 67597815 | Insider tier issue | Closed | Normal | — | — | 6h | ●Responded | 4/5 | — | — | Oct 23, 2025 | Oct 29, 2025 | |||
| 52028307 | Where is my order? | Closed | Normal | — | Chat | refundshade-match | 5h | ●Responded | 5/5 | — | — | Oct 27, 2025 | Oct 29, 2025 | ||
| 64346595 | Return after 30-day window | Closed | Normal | — | Social | influencergift-cardfragrance | 5h | ⊘Not fired | — | — | — | Oct 25, 2025 | Oct 29, 2025 |