External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 91466672 | BOPIS order cancelled at store | Closed | Normal | — | — | 17h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 8, 2025 | |||
| 72580715 | Order arrived damaged | Closed | Normal | — | Chat | — | 2d 12h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 8, 2025 | ||
| 00846094 | App crashes at checkout | Closed | Normal | — | Social | gift-card | 3d 10h | ⊘Not fired | — | — | — | Sep 27, 2025 | Oct 8, 2025 | ||
| 77973291 | App crashes at checkout | Closed | Normal | — | influencerreturnsrefund | 10h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 8, 2025 | |||
| 01288123 | Question about product ingredients | Closed | High | — | Chat | shippingsamples | 10h | ●Responded | 10/11 | — | — | Oct 3, 2025 | Oct 8, 2025 | ||
| 14598205 | Order arrived damaged | Closed | Urgent | — | samplesvip | 9h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 7, 2025 | |||
| 89056677 | Influencer code not working | Closed | Low | — | — | 3d 8h | ●Responded | 3/5 | — | — | Sep 29, 2025 | Oct 7, 2025 | |||
| 47472556 | Birthday gift not received | Closed | Normal | — | Chat | shade-matchsamplesshipping | 6h | ●Responded | 4/5 | — | — | Oct 6, 2025 | Oct 7, 2025 | ||
| 72781665 | Influencer code not working | Closed | Urgent | — | — | 6h | ○Sent, no reply | — | — | — | Oct 4, 2025 | Oct 7, 2025 | |||
| 87408418 | BOPIS pickup not ready | Closed | Normal | — | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 7, 2025 | ||
| 42897374 | Store experience feedback | Closed | Normal | — | gift-cardinfluencerdamaged | 2d 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 7, 2025 | |||
| 59757683 | Discount code not working | Closed | Normal | — | loyaltysamples | 5h | ●Responded | 5/5 | — | — | Oct 6, 2025 | Oct 7, 2025 | |||
| 28963372 | Missing samples in order | Closed | Normal | — | Chat | bopis | 4h | ●Responded | 10/11 | — | — | Oct 2, 2025 | Oct 7, 2025 | ||
| 66720147 | Wholesale order question | Closed | Low | — | Chat | vipshippinginfluencer | 4h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 7, 2025 | ||
| 64729077 | App crashes at checkout | Closed | Normal | — | refunddamaged | 2d 4h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 7, 2025 | |||
| 12290584 | Allergic reaction concern | Closed | Normal | — | loyalty | 4h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 7, 2025 | |||
| 97210679 | Restock alert for backorder | Closed | Normal | — | bopis | 4h | ●Responded | 5/5 | — | — | Oct 4, 2025 | Oct 7, 2025 | |||
| 16600460 | Influencer code not working | Closed | Low | — | vip | 4h | ●Responded | 4/5 | — | — | Oct 1, 2025 | Oct 7, 2025 | |||
| 83863105 | Loyalty points not posting | Closed | Normal | Pinecrest Wellness | Social | fragrancegift-carddamaged | 3h | ⊘Not fired | — | — | — | Oct 2, 2025 | Oct 7, 2025 | ||
| 82091341 | Discount code not working | Closed | Normal | — | app | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | |||
| 76892506 | Influencer code not working | Closed | High | — | Chat | appsamplesgift-card | 3h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 7, 2025 | ||
| 18574975 | Price match request | Closed | Normal | — | Social | influencerwholesale | 3h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 91620340 | BOPIS order cancelled at store | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | |||
| 05076642 | Refund not received | Closed | Normal | — | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 7, 2025 | ||
| 94285346 | Cancel order request | Closed | Normal | — | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 7, 2025 | ||
| 37849277 | Pro discount enrollment | Closed | High | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 19237618 | Price match request | Closed | Normal | — | returnsinfluencer | 1h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | |||
| 15914036 | Cancel subscription / Auto-replenish | Closed | High | — | Chat | influencersamples | 2d 1h | ●Responded | 3/5 | — | — | Sep 30, 2025 | Oct 7, 2025 | ||
| 27339029 | Store experience feedback | Closed | Normal | — | Social | appbopis | 1h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 66962441 | Birthday gift not received | Closed | Normal | — | Phone | loyalty | 3d | ⊘Not fired | — | — | — | Sep 28, 2025 | Oct 7, 2025 | ||
| 96177388 | Shipping cost question | Closed | Low | — | Phone | — | 21h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 18456824 | Missing samples in order | Closed | High | — | Chat | gift-card | 21h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 7, 2025 | ||
| 37019121 | Refund not received | Closed | High | — | Chat | — | 20h | ●Responded | 9/11 | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 12668337 | Cancel order request | Closed | Normal | — | Chat | vip | 19h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 00347060 | Restock alert for backorder | Closed | Normal | — | gift-cardshippingshade-match | 19h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 7, 2025 | |||
| 65202029 | Wrong shade sent | Closed | Normal | — | Phone | damagedloyaltyshade-match | 3d 18h | ●Responded | 3/5 | — | — | Oct 1, 2025 | Oct 7, 2025 | ||
| 04161202 | Store experience feedback | Closed | Normal | — | Phone | loyaltyinfluencer | 1d 18h | ●Responded | 4/5 | — | — | Oct 3, 2025 | Oct 7, 2025 | ||
| 34917284 | App crashes at checkout | Closed | Normal | — | — | 15h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 7, 2025 | |||
| 42370900 | App login problem | Closed | Low | — | refundsamples | 2d 14h | ⊘Not fired | — | — | — | Sep 27, 2025 | Oct 7, 2025 | |||
| 53250026 | Refund not received | Closed | High | — | Chat | appwholesale | 8d 13h | ○Sent, no reply | — | — | — | Sep 27, 2025 | Oct 7, 2025 | ||
| 21844020 | Loyalty points not posting | Closed | Normal | — | damaged | 13h | ○Sent, no reply | — | — | — | Oct 4, 2025 | Oct 7, 2025 | |||
| 85888120 | Item authenticity concern | Closed | Urgent | — | — | 13h | ●Responded | 3/5 | — | — | Sep 29, 2025 | Oct 7, 2025 | |||
| 77407329 | Wrong shade sent | Closed | Normal | — | — | 9h | ●Responded | 10/11 | — | — | Oct 1, 2025 | Oct 6, 2025 | |||
| 61872351 | Missing samples in order | Closed | Low | — | — | 6h | ●Responded | 5/5 | — | — | Oct 1, 2025 | Oct 6, 2025 | |||
| 89360230 | Cancel order request | Closed | Low | — | wholesale | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 6, 2025 | |||
| 51057023 | Influencer code not working | Closed | Low | — | gift-card | 6h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 6, 2025 | |||
| 91243121 | BOPIS order cancelled at store | Closed | High | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 6, 2025 | ||
| 22015576 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | fragranceshade-match | 6h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 6, 2025 | ||
| 74828022 | Klarna / Afterpay split issue | Closed | Low | — | shipping | 6h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 6, 2025 | |||
| 48668512 | Price match request | Closed | Low | — | Chat | bopis | 4h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 6, 2025 |