External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 52921397 | Wrong shade sent | Closed | Normal | — | loyalty | 20h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 25, 2026 | |||
| 41935241 | Item authenticity concern | Closed | Normal | — | Phone | gift-cardwholesale | 20h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 25, 2026 | ||
| 15425876 | App login problem | Closed | Normal | — | Chat | viployalty | 19h | ●Responded | 9/11 | — | — | Apr 17, 2026 | Apr 25, 2026 | ||
| 40530850 | Store experience feedback | Closed | Normal | — | refundbopis | 19h | ●Responded | 9/11 | — | — | Apr 17, 2026 | Apr 25, 2026 | |||
| 90945841 | Order arrived damaged | Closed | Low | — | — | 17h | ●Responded | 10/11 | — | — | Apr 17, 2026 | Apr 25, 2026 | |||
| 57239062 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | samplesinfluencerrefund | 17h | ●Responded | 5/5 | — | — | Apr 20, 2026 | Apr 25, 2026 | ||
| 02878255 | Lost package follow-up | Closed | Normal | — | Chat | vip | 15h | ●Responded | 4/5 | — | — | Apr 20, 2026 | Apr 25, 2026 | ||
| 25804864 | BOPIS order cancelled at store | Closed | Normal | — | — | 14h | ●Responded | 4/5 | — | — | Apr 23, 2026 | Apr 25, 2026 | |||
| 74091633 | Wrong shade sent | Closed | Normal | — | Chat | shippinginfluencershade-match | 1d 14h | ●Responded | 4/5 | — | — | Apr 17, 2026 | Apr 25, 2026 | ||
| 68420605 | Shipping cost question | Closed | High | — | Chat | refund | 14h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 25, 2026 | ||
| 48172197 | Return after 30-day window | Closed | Normal | — | influencervipapp | 2d 14h | ⊘Not fired | — | — | — | Apr 16, 2026 | Apr 25, 2026 | |||
| 15136254 | Shipping cost question | Closed | Low | — | wholesaleappsamples | 2d 11h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 25, 2026 | |||
| 87806086 | Discount code not working | Closed | Normal | — | refunddamaged | 3d 11h | ●Responded | 1/5 | — | — | Apr 17, 2026 | Apr 25, 2026 | |||
| 16586382 | Influencer code not working | Closed | Normal | — | — | 10h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 25, 2026 | |||
| 72252418 | Refund not received | Closed | Normal | — | Chat | — | 10h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 25, 2026 | ||
| 97902517 | Item authenticity concern | Closed | Low | — | — | 2d 8h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |||
| 54358132 | Refund not received | Closed | Low | — | Chat | loyalty | 7h | ●Responded | 4/5 | — | — | Apr 23, 2026 | Apr 24, 2026 | ||
| 95248994 | Wholesale order question | Closed | High | — | appbopis | 6h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 24, 2026 | |||
| 21410343 | Cancel order request | Closed | Urgent | — | Chat | vipfragrancegift-card | 6h | ⊘Not fired | — | — | — | Apr 20, 2026 | Apr 24, 2026 | ||
| 21980686 | Wholesale order question | Closed | Low | — | — | 6h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | |||
| 16084663 | Item authenticity concern | Closed | Low | — | Social | — | 6h | ⊘Not fired | — | — | — | Apr 23, 2026 | Apr 24, 2026 | ||
| 48325729 | Store experience feedback | Closed | High | — | Phone | bopisshippingloyalty | 6h | ●Responded | 5/5 | — | — | Apr 20, 2026 | Apr 24, 2026 | ||
| 40511393 | Store experience feedback | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Apr 23, 2026 | Apr 24, 2026 | ||
| 19721630 | Store experience feedback | Closed | High | — | Chat | vip | 5h | ⊘Not fired | — | — | — | Apr 17, 2026 | Apr 24, 2026 | ||
| 92649939 | Question about product ingredients | Closed | Normal | — | Chat | — | 4h | ●Responded | 4/5 | — | — | Apr 23, 2026 | Apr 24, 2026 | ||
| 44882224 | Refund not received | Closed | Normal | — | Chat | wholesalereturnsloyalty | 4h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | ||
| 36323370 | Influencer code not working | Closed | Urgent | Pinecrest Wellness | returnsvip | 4h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |||
| 34329566 | Pro discount enrollment | Closed | Normal | — | vip | 4h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |||
| 26682092 | Birthday gift not received | Closed | Normal | — | wholesalebopisloyalty | 2d 4h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | |||
| 19855688 | Insider tier issue | Closed | Urgent | — | refundapp | 4h | ●Responded | 7/11 | — | — | Apr 23, 2026 | Apr 24, 2026 | |||
| 67851566 | Pro discount enrollment | Closed | Low | — | Chat | loyaltydamaged | 3h | ●Responded | 5/5 | — | — | Apr 22, 2026 | Apr 24, 2026 | ||
| 31522061 | Order arrived damaged | Closed | Normal | — | — | 3h | ●Responded | 5/5 | — | — | Apr 18, 2026 | Apr 24, 2026 | |||
| 90550864 | Price match request | Closed | Low | — | viployaltyreturns | 3h | ●Responded | 5/5 | — | — | Apr 21, 2026 | Apr 24, 2026 | |||
| 73760478 | Lost package follow-up | Closed | Normal | — | — | 3h | ⊘Not fired | — | — | — | Apr 18, 2026 | Apr 24, 2026 | |||
| 35136046 | Question about product ingredients | Closed | Normal | — | wholesale | 2h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 24, 2026 | |||
| 77380402 | Klarna / Afterpay split issue | Closed | Low | — | shippingbopissamples | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | |||
| 40602275 | Lost package follow-up | Closed | Normal | — | Phone | fragrance | 2h | ●Responded | 5/5 | — | — | Apr 17, 2026 | Apr 24, 2026 | ||
| 11748164 | Wholesale order question | Closed | Normal | — | Phone | — | 2h | ●Responded | 3/5 | — | — | Apr 20, 2026 | Apr 24, 2026 | ||
| 00466029 | Discount code not working | Closed | Normal | — | Chat | shade-match | 1h | ○Sent, no reply | — | — | — | Apr 18, 2026 | Apr 24, 2026 | ||
| 15785266 | Address change after shipping | Closed | Normal | — | bopisapp | 1h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | |||
| 13386094 | Foundation match help | Closed | Normal | — | loyaltybopis | 1h | ⊘Not fired | — | — | — | Apr 19, 2026 | Apr 24, 2026 | |||
| 93592449 | Klarna / Afterpay split issue | Closed | Normal | — | fragrancesamples | 1d | ⊘Not fired | — | — | — | Apr 16, 2026 | Apr 24, 2026 | |||
| 20446844 | Wrong shade sent | Closed | Normal | — | Chat | damagedsamplesreturns | 21h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 24, 2026 | ||
| 12066537 | BOPIS pickup not ready | Closed | Normal | — | shade-matchappgift-card | 18h | ○Sent, no reply | — | — | — | Apr 16, 2026 | Apr 24, 2026 | |||
| 63103785 | Where is my order? | Closed | Normal | — | returns | 2d 17h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |||
| 53809226 | BOPIS pickup not ready | Closed | Normal | — | Chat | wholesalereturns | 1d 14h | ●Responded | 3/5 | — | — | Apr 19, 2026 | Apr 24, 2026 | ||
| 21607672 | Loyalty points not posting | Closed | Normal | — | bopis | 14h | ○Sent, no reply | — | — | — | Apr 16, 2026 | Apr 24, 2026 | |||
| 64766810 | Wholesale order question | Closed | Normal | — | returnsbopis | 1d 14h | ○Sent, no reply | — | — | — | Apr 20, 2026 | Apr 24, 2026 | |||
| 87845863 | Order arrived damaged | Closed | High | — | shade-matchsamplesbopis | 13h | ○Sent, no reply | — | — | — | Apr 21, 2026 | Apr 24, 2026 | |||
| 78502652 | Gift card balance question | Closed | Normal | — | Chat | shade-matchfragrance | 11h | ●Responded | 10/11 | — | — | Apr 21, 2026 | Apr 24, 2026 |