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Closed
52921397Wrong shade sentClosedNormalGia Hodkiewicz—Vilma GusikowskiEmail
loyalty
20h○Sent, no reply———Apr 21, 2026Apr 25, 2026
41935241Item authenticity concernClosedNormalDessie Lubowitz—Chaz RennerPhone
gift-cardwholesale
20h○Sent, no reply———Apr 17, 2026Apr 25, 2026
15425876App login problemClosedNormalBen Schimmel—Lily RaynorChat
viployalty
19h●Responded9/11——Apr 17, 2026Apr 25, 2026
40530850Store experience feedbackClosedNormalGlen Breitenberg—Katrina JohnsEmail
refundbopis
19h●Responded9/11——Apr 17, 2026Apr 25, 2026
90945841Order arrived damagedClosedLowRoy D'Amore—Garth DooleyEmail—17h●Responded10/11——Apr 17, 2026Apr 25, 2026
57239062Klarna / Afterpay split issueClosedNormalNicholas Conroy III—Mr. Lonie HudsonChat
samplesinfluencerrefund
17h●Responded5/5——Apr 20, 2026Apr 25, 2026
02878255Lost package follow-upClosedNormalNina Ortiz—Ignatius CummerataChat
vip
15h●Responded4/5——Apr 20, 2026Apr 25, 2026
25804864BOPIS order cancelled at storeClosedNormalHelga Kunde—Ignatius CummerataEmail—14h●Responded4/5——Apr 23, 2026Apr 25, 2026
74091633Wrong shade sentClosedNormalSavanah Shields—Julie HodkiewiczChat
shippinginfluencershade-match
1d 14h●Responded4/5——Apr 17, 2026Apr 25, 2026
68420605Shipping cost questionClosedHighKraig Barrows DDS—Julie HodkiewiczChat
refund
14h○Sent, no reply———Apr 17, 2026Apr 25, 2026
48172197Return after 30-day windowClosedNormalDr. Carey Waters—Katrina JohnsEmail
influencervipapp
2d 14h⊘Not fired———Apr 16, 2026Apr 25, 2026
15136254Shipping cost questionClosedLowMs. Zoey Feeney—Ignatius CummerataEmail
wholesaleappsamples
2d 11h○Sent, no reply———Apr 20, 2026Apr 25, 2026
87806086Discount code not workingClosedNormalJasper Bahringer—Jacklyn DareEmail
refunddamaged
3d 11h●Responded1/5——Apr 17, 2026Apr 25, 2026
16586382Influencer code not workingClosedNormalJacquelyn Harber—Eula McKenzieEmail—10h○Sent, no reply———Apr 23, 2026Apr 25, 2026
72252418Refund not receivedClosedNormalMiss Nettie Muller—Mr. Skyla TrantowChat—10h○Sent, no reply———Apr 22, 2026Apr 25, 2026
97902517Item authenticity concernClosedLowQuincy Hoeger—Miss Amber Hintz Sr.Email—2d 8h○Sent, no reply———Apr 20, 2026Apr 24, 2026
54358132Refund not receivedClosedLowLula Mraz—Lily RaynorChat
loyalty
7h●Responded4/5——Apr 23, 2026Apr 24, 2026
95248994Wholesale order questionClosedHighAmber Herman—Kip Schroeder IVEmail
appbopis
6h○Sent, no reply———Apr 22, 2026Apr 24, 2026
21410343Cancel order requestClosedUrgentBarbara Langworth—Mr. Skyla TrantowChat
vipfragrancegift-card
6h⊘Not fired———Apr 20, 2026Apr 24, 2026
21980686Wholesale order questionClosedLowDamon Tromp—Kip Schroeder IVEmail—6h○Sent, no reply———Apr 17, 2026Apr 24, 2026
16084663Item authenticity concernClosedLowMrs. Penny Muller-Howell—Oscar O'HaraSocial—6h⊘Not fired———Apr 23, 2026Apr 24, 2026
48325729Store experience feedbackClosedHighDan Dooley—Kaela FriesenPhone
bopisshippingloyalty
6h●Responded5/5——Apr 20, 2026Apr 24, 2026
40511393Store experience feedbackClosedNormalMs. August Greenfelder—Mr. Cade SengerChat—6h⊘Not fired———Apr 23, 2026Apr 24, 2026
19721630Store experience feedbackClosedHighHugo Hintz—Eula McKenzieChat
vip
5h⊘Not fired———Apr 17, 2026Apr 24, 2026
92649939Question about product ingredientsClosedNormalAnthony Schaefer—Vilma GusikowskiChat—4h●Responded4/5——Apr 23, 2026Apr 24, 2026
44882224Refund not receivedClosedNormalReyes Orn—Tommy KuvalisChat
wholesalereturnsloyalty
4h○Sent, no reply———Apr 17, 2026Apr 24, 2026
36323370Influencer code not workingClosedUrgentLouvenia HerzogPinecrest WellnessJacklyn DareEmail
returnsvip
4h○Sent, no reply———Apr 20, 2026Apr 24, 2026
34329566Pro discount enrollmentClosedNormalMr. Helene Stark—Ignatius CummerataEmail
vip
4h○Sent, no reply———Apr 20, 2026Apr 24, 2026
26682092Birthday gift not receivedClosedNormalJulius Predovic—Steve O'ConnerEmail
wholesalebopisloyalty
2d 4h○Sent, no reply———Apr 17, 2026Apr 24, 2026
19855688Insider tier issueClosedUrgentMr. Clay Hilpert—Mr. Lonie HudsonEmail
refundapp
4h●Responded7/11——Apr 23, 2026Apr 24, 2026
67851566Pro discount enrollmentClosedLowLesly Watsica—Chaz RennerChat
loyaltydamaged
3h●Responded5/5——Apr 22, 2026Apr 24, 2026
31522061Order arrived damagedClosedNormalMavis Torphy—Leonard Waters-HowellEmail—3h●Responded5/5——Apr 18, 2026Apr 24, 2026
90550864Price match requestClosedLowGiles Gusikowski—Kip Schroeder IVEmail
viployaltyreturns
3h●Responded5/5——Apr 21, 2026Apr 24, 2026
73760478Lost package follow-upClosedNormalDr. Jazmyn Wiegand-Wyman—Jacklyn DareEmail—3h⊘Not fired———Apr 18, 2026Apr 24, 2026
35136046Question about product ingredientsClosedNormalTriston Wuckert—Garth DooleyEmail
wholesale
2h○Sent, no reply———Apr 21, 2026Apr 24, 2026
77380402Klarna / Afterpay split issueClosedLowGertrude Larson—Ignatius CummerataEmail
shippingbopissamples
2h○Sent, no reply———Apr 17, 2026Apr 24, 2026
40602275Lost package follow-upClosedNormalNorma Ryan—Faith HilllPhone
fragrance
2h●Responded5/5——Apr 17, 2026Apr 24, 2026
11748164Wholesale order questionClosedNormalClara Brekke—Tommy KuvalisPhone—2h●Responded3/5——Apr 20, 2026Apr 24, 2026
00466029Discount code not workingClosedNormalJosue Huel—Ignatius CummerataChat
shade-match
1h○Sent, no reply———Apr 18, 2026Apr 24, 2026
15785266Address change after shippingClosedNormalTimothy Corkery—Miss Amber Hintz Sr.Email
bopisapp
1h○Sent, no reply———Apr 17, 2026Apr 24, 2026
13386094Foundation match helpClosedNormalReggie Orn—Oscar O'HaraEmail
loyaltybopis
1h⊘Not fired———Apr 19, 2026Apr 24, 2026
93592449Klarna / Afterpay split issueClosedNormalMable Lind—Steve O'ConnerEmail
fragrancesamples
1d⊘Not fired———Apr 16, 2026Apr 24, 2026
20446844Wrong shade sentClosedNormalLeon Monahan—Amely PacochaChat
damagedsamplesreturns
21h○Sent, no reply———Apr 17, 2026Apr 24, 2026
12066537BOPIS pickup not readyClosedNormalRicky Towne—Miss Amber Hintz Sr.Email
shade-matchappgift-card
18h○Sent, no reply———Apr 16, 2026Apr 24, 2026
63103785Where is my order?ClosedNormalClaudie Gleason—Lily RaynorEmail
returns
2d 17h○Sent, no reply———Apr 20, 2026Apr 24, 2026
53809226BOPIS pickup not readyClosedNormalAlfreda Shields—Mr. Skyla TrantowChat
wholesalereturns
1d 14h●Responded3/5——Apr 19, 2026Apr 24, 2026
21607672Loyalty points not postingClosedNormalElyse Ernser—Yazmin JastEmail
bopis
14h○Sent, no reply———Apr 16, 2026Apr 24, 2026
64766810Wholesale order questionClosedNormalTodd Gorczany—Faith HilllEmail
returnsbopis
1d 14h○Sent, no reply———Apr 20, 2026Apr 24, 2026
87845863Order arrived damagedClosedHighDestin Bauch—Eula McKenzieEmail
shade-matchsamplesbopis
13h○Sent, no reply———Apr 21, 2026Apr 24, 2026
78502652Gift card balance questionClosedNormalJodi Homenick—Amely PacochaChat
shade-matchfragrance
11h●Responded10/11——Apr 21, 2026Apr 24, 2026
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