TicketsAll tickets
Showing 12,851 - 12,900 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35471777 | BOPIS pickup not ready | Solved | Normal |  Lynette Ritchie | — |  Miss Amber Hintz Sr. | Chat | app | 5h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - |
| 93919099 | Gift card balance question | Solved | Low |  Rubye Walker | — |  Leonard Waters-Howell | app | 5h | ●Responded | 5/5 | — | — | Aug 22, 2025 | - | |
| 41218107 | Return after 30-day window | Solved | Normal |  Lester Sipes | — |  Eula McKenzie | Chat | loyaltysamplesdamaged | 1h | ●Responded | 10/11 | — | — | Dec 10, 2025 | - |
| 17420228 | BOPIS pickup not ready | Solved | Low |  Phyllis Emard II | — |  Lily Raynor | Chat | returnsfragranceshipping | 20h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - |
| 77796789 | Missing samples in order | Solved | Normal |  Ana Okuneva-Sanford | — |  Julie Hodkiewicz | samplesinfluencershade-match | 21h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - | |
| 09525830 | Lost package follow-up | Solved | Low | Phyllis Emard II | — |  Jacklyn Dare | bopis | 4h | ⊘Not fired | — | — | — | Dec 6, 2025 | - | |
| 22525091 | Order arrived damaged | Solved | Low |  Merle Hickle | — |  Mr. Cade Senger | viployalty | 5h | ●Responded | 9/11 | — | — | Aug 15, 2025 | - | |
| 05251060 | Influencer code not working | Pending | Urgent |  Irma Fahey | — | Julie Hodkiewicz | — | - | —Skipped | — | — | — | Mar 4, 2026 | - | |
| 60191281 | Loyalty points not posting | Solved | Normal |  Reed Parker | — |  Kip Schroeder IV | vipshipping | 3h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 40275516 | Discount code not working | Solved | Normal |  Liam McKenzie | — |  Dr. Mandy McLaughlin | Social | shipping | 23h | ⊘Not fired | — | — | — | Mar 1, 2026 | - |
| 75330102 | App login problem | Pending | Normal |  Veronica Russel | — |  Tommy Kuvalis | samples | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 47981741 | Store experience feedback | Solved | Normal |  Waino Fadel | — |  Darryl Jacobi | Social | app | 21h | ⊘Not fired | — | — | — | May 12, 2026 | - |
| 33602646 | Where is my order? | Solved | Normal |  Stanford White | — |  Garth Dooley | Phone | bopisreturns | 3h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - |
| 05789049 | Address change after shipping | Solved | Normal |  Aliyah Huel IV | — |  Katrina Johns | Chat | — | 5d 9h | ●Responded | 3/5 | — | — | Jul 4, 2025 | - |
| 06007003 | Store experience feedback | Solved | Normal |  Tim Hand | — |  Chaz Renner | Chat | — | 23h | ⊘Not fired | — | — | — | Jul 22, 2025 | - |
| 08774287 | Influencer code not working | Solved | Urgent |  Gary Berge | — | Darryl Jacobi | viployaltyinfluencer | 3h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 46589501 | Price match request | Solved | Low |  Eliane Witting IV | — |  Yazmin Jast | Phone | shippinginfluencer | 4h | ●Responded | 10/11 | — | — | Jan 22, 2026 | - |
| 75138653 | Cancel order request | Solved | Normal |  Heidi Schimmel | — | Kip Schroeder IV | — | 6h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | |
| 47057858 | Loyalty points not posting | Pending | Low |  Daniel Kerluke | — |  Ignatius Cummerata | Chat | influencer | - | —Skipped | — | — | — | Sep 8, 2025 | - |
| 30941323 | Missing samples in order | Solved | Low |  Garfield Pagac | — | Eula McKenzie | Chat | — | 19h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 26344191 | Price match request | Solved | High |  Fleta Cassin-Rippin MD | — | Dr. Mandy McLaughlin | Chat | loyalty | 23h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 09825538 | Question about product ingredients | Solved | Normal |  Kraig Barrows DDS | — | Lily Raynor | Phone | loyaltyappshipping | 4h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 05771924 | Birthday gift not received | Open | Low |  Bettye Gislason | — |  Mr. Lonie Hudson | Chat | shipping | - | —Skipped | — | — | — | Mar 21, 2026 | - |
| 92183577 | App crashes at checkout | Solved | Normal |  Makayla Schowalter III | — | Kip Schroeder IV | loyaltyfragrance | 1d 17h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 40820337 | BOPIS pickup not ready | Solved | Normal |  Angelo D'Amore | — | Garth Dooley | vip | 2h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 58090045 | Shipping cost question | Solved | Normal |  Mindy Torphy | — | Julie Hodkiewicz | fragrancerefundshade-match | 2h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 66972828 | Restock alert for backorder | Solved | Low |  Sabrina Klocko | — | Chaz Renner | Chat | bopisshade-match | 6h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 79046899 | Where is my order? | Solved | Low |  Everette Bosco | — |  Oscar O'Hara | — | 11h | ⊘Not fired | — | — | — | Jan 17, 2026 | - | |
| 94241746 | Discount code not working | Solved | Urgent |  Milo Koepp | — | Katrina Johns | gift-carddamaged | 1d 14h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 23227496 | Birthday gift not received | Solved | Normal |  Roger Deckow | — |  Steve O'Conner | — | 2h | ●Responded | 5/5 | — | — | Aug 20, 2025 | - | |
| 18791498 | Price match request | Solved | Normal |  Omer Balistreri V | — | Tommy Kuvalis | damagedapp | 2h | ●Responded | 4/5 | — | — | Jan 7, 2026 | - | |
| 56870734 | Cancel subscription / Auto-replenish | Solved | Normal |  Omari Wolf | — | Steve O'Conner | loyaltyapp | 11h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 21943868 | Wrong shade sent | Solved | High |  Arne Fay | — |  Kaela Friesen | appshipping | 4h | ⊘Not fired | — | — | — | Feb 17, 2026 | - | |
| 17030614 | Allergic reaction concern | Solved | Normal |  Dashawn Hintz | — |  Mr. Eliza Gerhold IV | Chat | shippingapp | 15h | ●Responded | 10/11 | — | — | Mar 12, 2026 | - |
| 34995808 | Foundation match help | Open | Normal |  Jonatan Hammes-Toy | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | |
| 17924117 | Order arrived damaged | Solved | High |  Arnulfo Medhurst | — | Dr. Mandy McLaughlin | Phone | — | 19h | ●Responded | 5/5 | — | — | Apr 22, 2026 | - |
| 88773238 | Store experience feedback | Solved | Low |  Jeanne Gleason | — | Dr. Mandy McLaughlin | Chat | — | 4h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - |
| 88026433 | Klarna / Afterpay split issue | Solved | Normal | Fleta Cassin-Rippin MD | — | Steve O'Conner | gift-cardwholesaleapp | 2d 15h | ●Responded | 4/5 | — | — | Aug 21, 2025 | - | |
| 70311301 | Wholesale order question | Solved | Normal |  Reese Senger | — | Mr. Lonie Hudson | gift-cardbopis | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 49615025 | Cancel subscription / Auto-replenish | Pending | Normal |  Maude Bogan | — | Yazmin Jast | Chat | returns | - | —Skipped | — | — | — | Oct 26, 2025 | - |
| 18384819 | Foundation match help | Solved | Normal |  Kayleigh D'Amore | Studio Eleven | Miss Amber Hintz Sr. | — | 1h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 93597705 | Wholesale order question | Pending | Normal |  Ms. Nadia Yundt | — | Katrina Johns | — | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 62149865 | Cancel subscription / Auto-replenish | Solved | High |  Delbert Morar DVM | — | Chaz Renner | fragrancebopis | 12h | ●Responded | 4/5 | — | — | Dec 24, 2025 | - | |
| 17303823 | Foundation match help | Solved | Normal |  Mr. Efren Connelly | — | Dr. Mandy McLaughlin | shade-match | 2d 3h | ●Responded | 1/5 | — | — | Nov 23, 2025 | - | |
| 01637018 | Address change after shipping | Pending | High |  Rosemary Lesch-Block | — | Katrina Johns | Phone | — | - | —Skipped | — | — | — | Jan 23, 2026 | - |
| 03759115 | Klarna / Afterpay split issue | Solved | Normal |  Mr. Estefania Lesch | — | Ignatius Cummerata | Phone | samplesshippinginfluencer | 3d 20h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 69307398 | Cancel order request | Solved | Normal |  Josue Huel | — | Yazmin Jast | Chat | vipbopisshipping | 1h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 32573043 | Price match request | Solved | Normal |  Lessie Rodriguez | — | Dr. Mandy McLaughlin | gift-card | 2h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |
| 34890418 | Refund not received | Pending | High |  Mr. Luke Lakin | — | Chaz Renner | Chat | appdamaged | - | —Skipped | — | — | — | Jul 2, 2025 | - |
| 55402109 | Loyalty points not posting | Open | Normal |  Kylie Hilll Sr. | — | Mr. Skyla Trantow | fragranceappgift-card | - | —Skipped | — | — | — | Feb 22, 2026 | - |