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Showing 13,701 - 13,750 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 55559690 | Missing samples in order | Solved | Normal |  Diane Corkery | — |  Vilma Gusikowski | samplesinfluencer | 2d 10h | ●Responded | 4/5 | — | — | Aug 8, 2025 | - | |
| 84695454 | Allergic reaction concern | Pending | Normal |  Forrest Hagenes | — |  Kip Schroeder IV | gift-cardrefund | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 02756134 | Where is my order? | Solved | Normal |  Lula Mraz | — |  Jacklyn Dare | Chat | gift-cardreturns | 17h | ⊘Not fired | — | — | — | Jan 3, 2026 | - |
| 90531372 | Missing samples in order | Solved | Normal |  Liza Kozey | — |  Kaela Friesen | — | 2h | ●Responded | 3/5 | — | — | Nov 27, 2025 | - | |
| 52575170 | Restock alert for backorder | Solved | Normal |  Claire Hyatt | — |  Garth Dooley | vipshippingloyalty | 3h | ●Responded | 5/5 | — | — | Jan 16, 2026 | - | |
| 11692717 | Pro discount enrollment | Solved | Low |  Lucio Gorczany | — |  Mr. Lonie Hudson | — | 17h | ●Responded | 4/5 | — | — | Oct 8, 2025 | - | |
| 16203686 | Wrong shade sent | Pending | Normal |  Cortney Lakin | — |  Steve O'Conner | gift-card | - | —Skipped | — | — | — | Dec 29, 2025 | - | |
| 20201738 | Refund not received | Solved | Normal |  Lowell Wehner | — |  Faith Hilll | shade-matchgift-card | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 46648119 | BOPIS pickup not ready | Solved | Normal |  Sammy Schowalter | Beacon Hospitality |  Katrina Johns | — | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 44415782 | Lost package follow-up | Solved | Normal |  Glen Flatley | — |  Ignatius Cummerata | Chat | vipshade-match | 2h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 42663996 | App crashes at checkout | Solved | Normal |  Audrey Rau | — |  Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - |
| 99559878 | Cancel subscription / Auto-replenish | Pending | Urgent |  Elijah Paucek | Pacific Beauty Distributors | Steve O'Conner | damagedloyalty | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 82810651 | App crashes at checkout | Open | Low |  Ardith Ondricka MD | — | Kaela Friesen | Chat | damaged | - | —Skipped | — | — | — | Sep 23, 2025 | - |
| 79919909 | Insider tier issue | Pending | Urgent |  Ebony Bosco | — | Mr. Lonie Hudson | Chat | bopisinfluencer | - | —Skipped | — | — | — | Oct 11, 2025 | - |
| 90322746 | Missing items in shipment | Solved | Normal |  Chyna Langworth | — | Ignatius Cummerata | shipping | 3h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |
| 83342759 | Insider tier issue | Solved | Normal |  Alicia Tremblay | — | Lily Raynor | damagedinfluencerfragrance | 3d 15h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 77748684 | Gift card balance question | Solved | Low |  Coralie Haag | — |  Yazmin Jast | Social | shade-matchsamplesshipping | 1d | ⊘Not fired | — | — | — | Nov 5, 2025 | - |
| 33338585 | Refund not received | Solved | Normal |  Michelle Schaefer | — |  Miss Amber Hintz Sr. | Chat | samplesloyalty | 21h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 86266863 | BOPIS order cancelled at store | Open | Normal |  Marlene Feeney | — |  Dr. Mandy McLaughlin | Phone | — | - | —Skipped | — | — | — | Sep 20, 2025 | - |
| 46010793 | Wholesale order question | Solved | High |  Quinn Willms | — |  Julie Hodkiewicz | Chat | appvipwholesale | 6h | ●Responded | 2/5 | — | — | Jan 31, 2026 | - |
| 08025441 | Refund not received | Solved | Normal |  Osvaldo Roberts | — |  Tommy Kuvalis | Chat | gift-carddamaged | 4h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 50958403 | Birthday gift not received | Open | Normal |  Salvador Simonis | — | Garth Dooley | Chat | — | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 07298753 | Influencer code not working | Solved | Normal |  Lonnie Kling | — |  Mr. Cade Senger | Chat | wholesalerefund | 22h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - |
| 90504105 | Wrong shade sent | Solved | Low |  Amy Weissnat | — | Lily Raynor | Phone | — | 3h | ●Responded | 9/11 | — | — | Aug 29, 2025 | - |
| 71665348 | Return after 30-day window | Solved | Normal |  Ann Torphy | — | Yazmin Jast | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 12367213 | Missing items in shipment | Solved | High |  Andrew Dare | — | Lily Raynor | Phone | loyaltygift-cardshipping | 5h | ●Responded | 10/11 | — | — | Apr 2, 2026 | - |
| 55196853 | Item authenticity concern | Solved | Normal |  Ed Ritchie | — | Lily Raynor | Chat | vipbopis | 2h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - |
| 95170631 | Return after 30-day window | Solved | Normal |  Shelia Jakubowski | — | Jacklyn Dare | refund | 2h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 47268798 | BOPIS pickup not ready | Solved | Normal |  Matthew Mann | — | Mr. Cade Senger | — | 9h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 97263670 | Price match request | Pending | Normal |  Carlton Stoltenberg | — | Julie Hodkiewicz | Phone | — | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 55962253 | Missing samples in order | Solved | Normal |  Frank Mante II | — |  Mr. Eliza Gerhold IV | fragrancerefund | 3h | ⊘Not fired | — | — | — | Apr 27, 2026 | - | |
| 79035970 | Shipping cost question | Pending | Normal |  Ms. Derick Bergstrom | — |  Chaz Renner | Phone | — | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 97082362 | Discount code not working | Solved | Normal |  Hailie Dooley | — |  Darryl Jacobi | Social | shade-matchreturns | 5h | ⊘Not fired | — | — | — | Jan 14, 2026 | - |
| 61809895 | Lost package follow-up | Solved | Normal |  Timothy Corkery | — | Vilma Gusikowski | Chat | samples | 21h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 28252757 | Restock alert for backorder | Solved | Normal |  Melinda Runolfsdottir | — | Kaela Friesen | — | 5h | ⊘Not fired | — | — | — | Jan 14, 2026 | - | |
| 74469972 | Lost package follow-up | Solved | Urgent |  Patti Monahan | Verde Concierge | Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 16087439 | Question about product ingredients | Pending | Normal |  Dereck Torphy | — |  Eula McKenzie | shade-match | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 83129829 | App crashes at checkout | Solved | Normal |  Jasmine Langworth | — | Dr. Mandy McLaughlin | — | 2h | ●Responded | 5/5 | — | — | Oct 2, 2025 | - | |
| 65411476 | Order arrived damaged | Solved | Normal |  Orval Considine I | — | Mr. Lonie Hudson | bopisrefund | 1d | ●Responded | 5/5 | — | — | May 9, 2026 | - | |
| 75365755 | Wholesale order question | Solved | High |  Hettie Ullrich | — | Faith Hilll | appshade-matchshipping | 3h | ●Responded | 5/5 | — | — | Apr 9, 2026 | - | |
| 26693327 | App login problem | Pending | Normal |  Miss Brady Heller | — | Vilma Gusikowski | Social | influencer | - | —Skipped | — | — | — | Jan 20, 2026 | - |
| 51375566 | App login problem | Solved | Normal |  Dr. Isaiah Bahringer | — |  Mr. Skyla Trantow | — | 6h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 10120820 | Cancel subscription / Auto-replenish | Pending | High |  Ethelyn Marquardt | — |  Oscar O'Hara | Phone | gift-cardshipping | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 96271234 | App login problem | Solved | Normal |  Dr. Reece Gusikowski | — | Vilma Gusikowski | — | 20h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 62094713 | Klarna / Afterpay split issue | Solved | Normal |  Kay Schoen | — | Kaela Friesen | gift-cardvip | 4h | ●Responded | 5/5 | — | — | Feb 9, 2026 | - | |
| 36779175 | Wrong shade sent | Pending | Low |  Myra Feeney | — | Eula McKenzie | — | - | —Skipped | — | — | — | Apr 12, 2026 | - | |
| 03981125 | Foundation match help | Solved | Low |  Yasmeen Lebsack Sr. | — | Faith Hilll | Chat | bopisreturns | 1d 3h | ⊘Not fired | — | — | — | Nov 1, 2025 | - |
| 39537201 | Discount code not working | Solved | Normal |  Mya Streich | — | Steve O'Conner | Chat | app | 15h | ⊘Not fired | — | — | — | Jan 1, 2026 | - |
| 20589472 | Order arrived damaged | Solved | Normal |  Mohamed O'Keefe | — | Tommy Kuvalis | loyalty | 5h | ⊘Not fired | — | — | — | Apr 17, 2026 | - | |
| 05622982 | Question about product ingredients | Solved | High |  Makayla Schowalter III | — | Mr. Cade Senger | shippingshade-matchrefund | 1d 10h | ●Responded | 2/5 | — | — | Mar 6, 2026 | - |