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Showing 15,301 - 15,350 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 83451751 | Order arrived damaged | Solved | High |  Tracey Hauck | — |  Faith Hilll | Chat | vipdamagedgift-card | 2d 11h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 62604125 | Klarna / Afterpay split issue | Solved | Normal |  Dariana Bradtke | — |  Mr. Eliza Gerhold IV | shade-matchapprefund | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 84821271 | Lost package follow-up | Pending | Normal |  Bert Terry | — |  Leonard Waters-Howell | returns | - | —Skipped | — | — | — | Jan 26, 2026 | - | |
| 29630860 | Influencer code not working | Pending | High |  Gianni Hegmann | — | Mr. Eliza Gerhold IV | gift-cardbopis | - | —Skipped | — | — | — | Jan 14, 2026 | - | |
| 34287147 | Loyalty points not posting | Solved | High |  Tara DuBuque | — | Mr. Eliza Gerhold IV | damagedvip | 5h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - | |
| 62887392 | Birthday gift not received | Solved | Low |  Santa Baumbach DVM | — |  Tommy Kuvalis | loyalty | 15h | ○Sent, no reply | — | — | — | May 12, 2026 | - | |
| 68974031 | Return after 30-day window | Solved | Normal |  Diane Corkery | — |  Miss Amber Hintz Sr. | Chat | — | 19h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 33782130 | Klarna / Afterpay split issue | Solved | Normal |  Tyrone Jacobi DVM | — |  Mr. Lonie Hudson | Chat | shade-matchfragranceshipping | 1h | ⊘Not fired | — | — | — | Feb 16, 2026 | - |
| 25580055 | Wholesale order question | Solved | Normal |  Shelia Ritchie | — |  Mr. Cade Senger | Chat | gift-card | 3h | ●Responded | 5/5 | — | — | Feb 8, 2026 | - |
| 00038688 | Store experience feedback | Pending | Low |  Braden Hodkiewicz | — | Faith Hilll | Chat | wholesale | - | —Skipped | — | — | — | Jul 31, 2025 | - |
| 90269981 | Klarna / Afterpay split issue | Solved | High |  Leona Kassulke | — |  Steve O'Conner | bopisshippinggift-card | 1h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 28199016 | Cancel subscription / Auto-replenish | Solved | Normal |  Jordan Harber-Padberg | — |  Kip Schroeder IV | fragranceshippingapp | 3h | ●Responded | 5/5 | — | — | Mar 29, 2026 | - | |
| 35624723 | Cancel subscription / Auto-replenish | Solved | Normal |  Roxane Rohan PhD | — |  Yazmin Jast | wholesale | 11h | ●Responded | 5/5 | — | — | Oct 31, 2025 | - | |
| 03079322 | Gift card balance question | Solved | Low |  Ms. Zoey Feeney | — |  Chaz Renner | Phone | damaged | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 64858125 | Address change after shipping | Pending | High |  Reese Senger | — | Tommy Kuvalis | Chat | shippingloyalty | - | —Skipped | — | — | — | Sep 20, 2025 | - |
| 48596620 | Order arrived damaged | Solved | Urgent |  Glen Wilkinson | — |  Garth Dooley | influencer | 4h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 09037591 | Foundation match help | Solved | Urgent |  Tonya Streich | — | Mr. Lonie Hudson | Chat | refundvip | 14h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 19808939 | App crashes at checkout | Solved | Normal |  Nicolas Rau Sr. | — | Miss Amber Hintz Sr. | Chat | influencershade-matchwholesale | 1d 11h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 72379940 | Cancel subscription / Auto-replenish | Solved | High |  Arnold Kuvalis | — | Leonard Waters-Howell | shade-match | 23h | ●Responded | 1/5 | — | — | Nov 3, 2025 | - | |
| 18738330 | Shipping cost question | Solved | High |  Dr. Isaiah Bahringer | — |  Darryl Jacobi | Chat | vipsamples | 4h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - |
| 07104607 | Store experience feedback | Pending | Low |  Abraham Kulas | — |  Oscar O'Hara | damagedfragranceapp | - | —Skipped | — | — | — | Jan 21, 2026 | - | |
| 78055406 | Wholesale order question | Solved | Normal |  Robyn Price | — | Mr. Lonie Hudson | Chat | loyalty | 2h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 37830631 | Restock alert for backorder | Solved | Normal |  Elise Littel | — |  Jacklyn Dare | Chat | wholesale | 2h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - |
| 61969175 | Refund not received | Solved | Low |  Velda Baumbach | — | Kip Schroeder IV | Social | samplesfragrance | 2h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 24505832 | Restock alert for backorder | Solved | Normal |  Max Block | — |  Lily Raynor | shippinginfluencerrefund | 1d 9h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 03655783 | Influencer code not working | Solved | Normal |  Carrie Fay | — |  Mr. Skyla Trantow | appvip | 6h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 17728318 | Pro discount enrollment | Solved | Low |  Amya Lakin | — | Kip Schroeder IV | Chat | fragrancesamples | 5h | ○Sent, no reply | — | — | — | May 9, 2026 | - |
| 35006117 | Foundation match help | Solved | High |  George Nader | Pinecrest Wellness | Mr. Cade Senger | shipping | 20h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 24162175 | Shipping cost question | Solved | Normal |  Rachel Reinger | — |  Kaela Friesen | apployalty | 6h | ●Responded | 5/5 | — | — | Feb 17, 2026 | - | |
| 62711891 | Order arrived damaged | Solved | Normal |  Ms. Kaden Goyette | — | Faith Hilll | samplesshade-match | 10h | ○Sent, no reply | — | — | — | May 28, 2025 | - | |
| 04773091 | Loyalty points not posting | Solved | Normal |  Cordie Jaskolski | — | Kaela Friesen | gift-cardvipshade-match | 4h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 98411698 | Loyalty points not posting | Solved | Normal |  Mr. Tom Barton | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 42232919 | Store experience feedback | Pending | Normal |  Maddison Douglas | — | Chaz Renner | returnsshade-matchapp | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 62186075 | Item authenticity concern | Solved | Normal |  Ann Torphy | — | Darryl Jacobi | Social | refund | 3h | ⊘Not fired | — | — | — | Apr 30, 2026 | - |
| 62600118 | Pro discount enrollment | Solved | High |  Shaun Braun Sr. | — | Lily Raynor | wholesaleloyalty | 2h | ⊘Not fired | — | — | — | Mar 13, 2026 | - | |
| 34609828 | Loyalty points not posting | Pending | Urgent |  Wilfred Fay | — | Oscar O'Hara | Chat | damagedapp | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 21601285 | Klarna / Afterpay split issue | Solved | Normal |  Josephine Morissette | — | Mr. Cade Senger | — | 19h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 45513361 | Store experience feedback | Solved | Low |  Stacy Farrell | — | Kip Schroeder IV | vipinfluencer | 2d 13h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 12567659 | Return after 30-day window | Solved | Urgent |  Noemie Rippin DVM | — | Faith Hilll | — | 2d 15h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 21250814 | Refund not received | Pending | Normal |  Stuart Waters | — |  Ignatius Cummerata | vipbopis | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 58572923 | Order arrived damaged | Open | Normal | Ms. Zoey Feeney | — | Garth Dooley | Chat | shade-matchshippingbopis | - | —Skipped | — | — | — | Sep 9, 2025 | - |
| 24603350 | Cancel order request | Solved | Normal |  Tristian Murphy | — | Tommy Kuvalis | — | 22h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |
| 00131847 | Gift card balance question | Solved | Normal |  Larue Kuhic | — |  Amely Pacocha | Chat | gift-card | 1d 6h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 13195946 | Influencer code not working | Solved | High |  Mohamed O'Keefe | — |  Vilma Gusikowski | influencershade-match | 1d 12h | ●Responded | 9/11 | — | — | Apr 16, 2026 | - | |
| 19632575 | Foundation match help | Solved | Normal |  Ramon Feeney | — | Oscar O'Hara | influencergift-cardbopis | 8d 1h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 15145375 | Price match request | Solved | Normal |  Sara Feest | — | Tommy Kuvalis | Phone | refundsamples | 5h | ●Responded | 4/5 | — | — | May 17, 2026 | - |
| 94215225 | Store experience feedback | Solved | Normal |  Davonte Weimann | — | Yazmin Jast | Phone | fragranceloyalty | 23h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 97917397 | Lost package follow-up | Solved | Normal |  Alvena Hartmann | — | Mr. Cade Senger | Chat | vip | 2d 4h | ●Responded | 4/5 | — | — | Mar 23, 2026 | - |
| 10601524 | Price match request | Open | Normal |  Molly Leffler | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 93018234 | Missing items in shipment | Solved | Normal |  Ms. Malvina Cruickshank-Schmidt | — | Lily Raynor | Chat | loyaltyshipping | 1h | ●Responded | 4/5 | — | — | Feb 7, 2026 | - |