TicketsAll tickets
Showing 16,451 - 16,500 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46690771 | Missing items in shipment | Solved | Urgent |  Lizzie Wisoky | — |  Chaz Renner | — | 3h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 89775006 | Lost package follow-up | Solved | Normal |  Rhonda Heaney-Hermann | — |  Eula McKenzie | — | 9h | ●Responded | 2/5 | — | — | Dec 20, 2025 | - | |
| 56906511 | Wholesale order question | Solved | Normal |  Hayley Runolfsdottir | — |  Darryl Jacobi | influencer | 2h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 70605104 | Discount code not working | Solved | Low |  Matthew Mann | — |  Mr. Skyla Trantow | shippingsamples | 3h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 06597102 | Birthday gift not received | Pending | Normal |  Jessy Reichel | — |  Mr. Lonie Hudson | samplesdamaged | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 38606149 | App login problem | Solved | High |  Mr. Sam Adams | — |  Miss Amber Hintz Sr. | Chat | fragranceshipping | 5h | ●Responded | 5/5 | — | — | Dec 7, 2025 | - |
| 28574377 | Klarna / Afterpay split issue | Solved | Normal |  Sheri McClure | — | Darryl Jacobi | influencerfragranceshipping | 3h | ⊘Not fired | — | — | — | Apr 27, 2026 | - | |
| 18194029 | Shipping cost question | Open | Normal |  Maddison Douglas | — |  Leonard Waters-Howell | Chat | — | - | —Skipped | — | — | — | Aug 19, 2025 | - |
| 14591013 | Discount code not working | Solved | Normal |  Ms. Deshaun McCullough MD | — |  Amely Pacocha | — | 10h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 09597517 | Loyalty points not posting | Solved | Normal |  Daphne Hickle-Lynch | — |  Oscar O'Hara | returns | 6h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |
| 39633237 | Wrong shade sent | Solved | Normal |  Timothy Jakubowski | — |  Yazmin Jast | viprefund | 1d 5h | ●Responded | 4/5 | — | — | Feb 17, 2026 | - | |
| 59856925 | Wrong shade sent | Pending | Normal |  Vena Hane | — | Darryl Jacobi | Chat | samplesvipfragrance | - | —Skipped | — | — | — | Jun 6, 2025 | - |
| 72544133 | Refund not received | Solved | Normal |  Deondre Rosenbaum | — | Chaz Renner | vipgift-card | 9h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 99195306 | Price match request | Solved | Normal |  Frederique Huels | — |  Julie Hodkiewicz | Chat | gift-cardinfluencerbopis | 6h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 67057673 | BOPIS pickup not ready | Solved | Normal |  Giles Gusikowski | — |  Steve O'Conner | fragranceapp | 6h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 77726502 | Missing samples in order | Pending | High |  Miss Roslyn Ziemann | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | May 19, 2026 | - |
| 95637782 | Where is my order? | Pending | Normal |  Roxane Rohan PhD | — | Amely Pacocha | gift-card | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 11321115 | Allergic reaction concern | Solved | Normal |  Miss Chance Watsica | — | Mr. Skyla Trantow | Chat | vip | 2d 4h | ●Responded | 4/5 | — | — | Feb 14, 2026 | - |
| 39745374 | Influencer code not working | Solved | Normal |  Margie Quigley-Boehm | — | Lily Raynor | Social | samplesinfluencerreturns | 4h | ⊘Not fired | — | — | — | Feb 15, 2026 | - |
| 28539510 | Cancel order request | Solved | High |  Kay Schoen | — |  Ignatius Cummerata | influencersamplesvip | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | - | |
| 44478353 | Pro discount enrollment | Solved | Low |  Cletus McCullough | — | Eula McKenzie | Phone | returns | 6h | ●Responded | 3/5 | — | — | Jan 30, 2026 | - |
| 20986243 | Allergic reaction concern | Solved | Normal |  Calista Franecki PhD | — | Steve O'Conner | — | 5h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |
| 31093194 | Lost package follow-up | Solved | Urgent | Cletus McCullough | — |  Dr. Mandy McLaughlin | Chat | fragrancereturnsdamaged | 18h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - |
| 48990971 | BOPIS order cancelled at store | Solved | High |  Dennis O'Reilly | — | Julie Hodkiewicz | shade-matchdamaged | 3h | ●Responded | 4/11 | — | — | Apr 13, 2026 | - | |
| 26054897 | Question about product ingredients | Solved | Low |  Willard Ritchie | Marquee Events |  Tommy Kuvalis | bopisdamaged | 8d 13h | ●Responded | 2/5 | — | — | Sep 16, 2025 | - | |
| 73063692 | Wrong shade sent | Solved | Normal |  Van O'Kon | — | Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 81373594 | Klarna / Afterpay split issue | Solved | Normal |  Jim Swaniawski | — | Miss Amber Hintz Sr. | damagedloyaltygift-card | 15h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |
| 58616133 | Birthday gift not received | Solved | High |  Ed Treutel-Boyer | — | Darryl Jacobi | Chat | shippingvipsamples | 6h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - |
| 16540072 | Gift card balance question | Solved | Normal |  Shakira Hirthe | — | Lily Raynor | Chat | influencershippingshade-match | 6h | ●Responded | 5/5 | — | — | Jun 2, 2025 | - |
| 74668125 | App login problem | Open | Normal |  Tomasa Crooks | — | Oscar O'Hara | wholesalereturnsvip | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 91512877 | Lost package follow-up | Open | Normal |  Ms. Miranda Stracke | — | Darryl Jacobi | influencer | - | —Skipped | — | — | — | Jan 22, 2026 | - | |
| 43336679 | Influencer code not working | Solved | Normal |  Ana Senger | — | Miss Amber Hintz Sr. | Chat | shade-matchshipping | 2d 9h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 42828444 | Klarna / Afterpay split issue | Pending | Normal |  Nathaniel Quigley-Ziemann | — | Eula McKenzie | damaged | - | —Skipped | — | — | — | Sep 11, 2025 | - | |
| 53976709 | Question about product ingredients | Solved | Low |  Gabriel Crona | — | Mr. Lonie Hudson | Chat | shade-matchreturns | 2d 2h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |
| 42634109 | Wholesale order question | Solved | Normal |  Myrtle Pagac | — |  Kip Schroeder IV | — | 3h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 43394882 | Discount code not working | Solved | Normal |  Dr. Marjory Gislason | — |  Mr. Cade Senger | shipping | 5h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 79516626 | Gift card balance question | Solved | Normal |  Max Halvorson | — | Mr. Skyla Trantow | Phone | fragrance | 4h | ●Responded | 1/5 | — | — | May 23, 2025 | - |
| 47726692 | Refund not received | Solved | Normal |  Toby Weimann | — | Leonard Waters-Howell | — | 6h | ●Responded | 3/5 | — | — | Aug 9, 2025 | - | |
| 48723742 | Insider tier issue | Open | Normal |  Randal Dickens Jr. | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 21570022 | Item authenticity concern | Solved | Normal |  Shelley Kerluke | — |  Vilma Gusikowski | Chat | samplesdamagedshade-match | 11h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 35803415 | Insider tier issue | Pending | High |  Ms. Ramona Treutel | — | Leonard Waters-Howell | apployaltysamples | - | —Skipped | — | — | — | Sep 10, 2025 | - | |
| 79430586 | Cancel subscription / Auto-replenish | Solved | Low |  Gayle Crist | — |  Mr. Eliza Gerhold IV | — | 2h | ○Sent, no reply | — | — | — | Jun 1, 2025 | - | |
| 66147159 | Shipping cost question | Solved | Normal |  Jonathon Langworth | — | Leonard Waters-Howell | — | 5h | ●Responded | 4/5 | — | — | Dec 2, 2025 | - | |
| 29708128 | Wholesale order question | Solved | Urgent |  Alessia Fahey | — | Julie Hodkiewicz | Phone | damaged | 2h | ○Sent, no reply | — | — | — | May 9, 2026 | - |
| 54902163 | Missing items in shipment | Solved | High |  Carlton Stoltenberg | — |  Katrina Johns | shade-match | 17h | ⊘Not fired | — | — | — | Dec 26, 2025 | - | |
| 35303483 | Birthday gift not received | Solved | High | Matthew Mann | — | Dr. Mandy McLaughlin | Chat | — | 18h | ●Responded | 3/5 | — | — | Apr 27, 2026 | - |
| 67790401 | App login problem | Solved | Normal |  Mr. Magdalena Reynolds | — | Tommy Kuvalis | vipsamples | 11h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 78639696 | Return after 30-day window | Solved | High |  Rodney Walker | — | Mr. Eliza Gerhold IV | Chat | damagedshade-match | 17h | ●Responded | 10/11 | — | — | May 17, 2026 | - |
| 56337158 | Store experience feedback | Solved | Normal |  Lila Gutmann | — | Miss Amber Hintz Sr. | Chat | damagedwholesaleshade-match | 4h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 01886231 | Allergic reaction concern | Solved | Normal |  Dr. Travis Koepp | — | Tommy Kuvalis | Social | wholesalesamplesloyalty | 5h | ⊘Not fired | — | — | — | Jul 31, 2025 | - |