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Showing 18,951 - 19,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93401756 | Shipping cost question | Solved | Normal |  Darien Stiedemann | — |  Chaz Renner | Chat | shippinggift-cardwholesale | 13h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 95362888 | Missing items in shipment | Solved | High |  Mya Streich | — |  Ignatius Cummerata | Phone | — | 3h | ⊘Not fired | — | — | — | May 23, 2025 | - |
| 58862339 | Refund not received | Solved | Normal |  Rowland Armstrong | — |  Lily Raynor | Chat | appgift-card | 4h | ●Responded | 10/11 | — | — | Mar 2, 2026 | - |
| 95648596 | Pro discount enrollment | Solved | Normal |  Bert Terry | — |  Julie Hodkiewicz | gift-cardwholesale | 5h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - | |
| 54322211 | Pro discount enrollment | Solved | Normal |  Montana Gutmann | — |  Kip Schroeder IV | bopisreturns | 23h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 82110550 | Price match request | Solved | Normal |  Patty Pacocha | — |  Katrina Johns | Chat | appwholesale | 2d 8h | ●Responded | 4/5 | — | — | Aug 7, 2025 | - |
| 14802119 | Gift card balance question | Pending | Normal |  Travon Kuhic V | — | Ignatius Cummerata | Chat | samples | - | —Skipped | — | — | — | Nov 10, 2025 | - |
| 15575348 | Wholesale order question | Pending | Low |  Wendell Dickens | — |  Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Sep 22, 2025 | - |
| 46528953 | Cancel order request | Pending | Normal |  Isai Prosacco IV | — |  Amely Pacocha | gift-card | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 39474559 | Foundation match help | Solved | Normal |  Louis Herman | — |  Faith Hilll | Phone | appshade-match | 1h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - |
| 13270454 | Cancel order request | Solved | Normal |  Nina Ortiz | — | Kip Schroeder IV | — | 7h | ⊘Not fired | — | — | — | Apr 4, 2026 | - | |
| 48712085 | Klarna / Afterpay split issue | Solved | Normal |  Jimmie Osinski | — |  Mr. Eliza Gerhold IV | — | 12h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 91075470 | Where is my order? | Solved | Normal |  Jeanne Gleason | — | Mr. Eliza Gerhold IV | refundshade-matchsamples | 2d 12h | ●Responded | 4/5 | — | — | May 3, 2026 | - | |
| 14878530 | Insider tier issue | Pending | Normal |  Rhonda Heaney-Hermann | — | Lily Raynor | Social | influencersamples | - | —Skipped | — | — | — | Jan 1, 2026 | - |
| 38895074 | Cancel subscription / Auto-replenish | Solved | Normal |  Lamar Erdman | — | Amely Pacocha | shippingfragrance | 1d | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 59872801 | Discount code not working | Solved | Low |  Marshall Roberts | Atlas Hospitality |  Tommy Kuvalis | Chat | wholesale | 16h | ●Responded | 2/5 | — | — | Mar 4, 2026 | - |
| 24031457 | Where is my order? | Solved | Normal |  Reed Parker | — |  Garth Dooley | Phone | — | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 26588432 | Item authenticity concern | Solved | Low |  Edwin Hammes | — |  Mr. Skyla Trantow | — | 4h | ●Responded | 4/5 | — | — | Oct 6, 2025 | - | |
| 40889549 | App crashes at checkout | Solved | Low |  Myron Watsica | — |  Miss Amber Hintz Sr. | bopisrefundwholesale | 2h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 17866669 | App crashes at checkout | Solved | Normal |  Lura Yost V | — | Tommy Kuvalis | samplesshippingrefund | 11h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 15164281 | Birthday gift not received | Pending | Normal |  Delbert Morar DVM | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Dec 30, 2025 | - | |
| 93522831 | Item authenticity concern | Solved | Normal |  Mrs. Nancy Sauer-Marks | Helix Talent | Julie Hodkiewicz | — | 4h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | |
| 66997037 | Address change after shipping | Solved | Normal |  Dr. Janelle Mills | — | Miss Amber Hintz Sr. | Chat | — | 2d 8h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 96241941 | Cancel order request | Pending | High |  Davonte Weimann | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Nov 20, 2025 | - | |
| 89231086 | BOPIS order cancelled at store | Pending | High |  Ottilie Stroman | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 29698487 | Question about product ingredients | Solved | Normal |  Mamie Wehner | — | Eula McKenzie | fragrance | 1h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 26174592 | BOPIS order cancelled at store | Solved | Normal |  Miss Jacquelyn Grant-Ritchie | — | Tommy Kuvalis | Chat | influencergift-card | 2h | ●Responded | 4/5 | — | — | Apr 16, 2026 | - |
| 23532213 | Influencer code not working | Solved | Normal |  Joshua Douglas | — | Miss Amber Hintz Sr. | refund | 1d | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 91024430 | Influencer code not working | Solved | Normal |  Alisa Ward | — |  Darryl Jacobi | loyaltygift-cardrefund | 2d 12h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 75069218 | Klarna / Afterpay split issue | Solved | Low |  Amparo Rempel | — |  Mr. Cade Senger | bopisshipping | 1d 1h | ⊘Not fired | — | — | — | Sep 3, 2025 | - | |
| 93236777 | Gift card balance question | Solved | High |  Leon Monahan | — | Mr. Skyla Trantow | influencer | 1h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 66254105 | Lost package follow-up | Solved | High |  Phillip Hauck Jr. | — | Darryl Jacobi | samplesbopisshade-match | 6h | ●Responded | 5/5 | — | — | Sep 1, 2025 | - | |
| 07920423 | Loyalty points not posting | Open | Normal |  Rolando Haag | — | Eula McKenzie | Phone | gift-cardloyalty | - | —Skipped | — | — | — | Oct 11, 2025 | - |
| 66199505 | Item authenticity concern | Solved | Normal |  Marie Kshlerin | — | Chaz Renner | wholesalefragranceshipping | 16h | ●Responded | 3/5 | — | — | May 30, 2025 | - | |
| 66313997 | Birthday gift not received | Solved | Normal |  Mr. Clovis Schmidt | — |  Dr. Mandy McLaughlin | shippingvipbopis | 6h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 05141310 | Cancel subscription / Auto-replenish | Pending | Normal |  Rosemary Lesch-Block | — | Mr. Eliza Gerhold IV | Chat | influencerloyaltyapp | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 19774675 | Influencer code not working | Solved | Normal |  Ray Armstrong | — | Mr. Cade Senger | samples | 5h | ○Sent, no reply | — | — | — | Jan 25, 2026 | - | |
| 26441280 | Gift card balance question | Solved | Normal |  Carlton Stoltenberg | — | Mr. Eliza Gerhold IV | — | 1h | ●Responded | 5/5 | — | — | Aug 9, 2025 | - | |
| 33362193 | Cancel subscription / Auto-replenish | Solved | Normal |  Sheri McClure | — |  Yazmin Jast | returns | 14h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 05821908 | Wrong shade sent | Solved | Normal |  Calista Franecki PhD | — | Mr. Eliza Gerhold IV | returnsfragrance | 3d 2h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 53262696 | BOPIS order cancelled at store | Solved | Low |  Savanah Shields | — | Darryl Jacobi | Chat | — | 2h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 87745764 | Gift card balance question | Solved | High |  Wilbert Lang | Coastal Spas & Wellness | Tommy Kuvalis | influencersamples | 3d 16h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |
| 20015696 | App login problem | Solved | Normal |  Norberto Bosco | — | Garth Dooley | bopissamplesdamaged | 5h | ●Responded | 5/5 | — | — | Oct 7, 2025 | - | |
| 38481287 | Where is my order? | Pending | Normal |  Ottilie Skiles | — | Mr. Cade Senger | Chat | refundfragranceinfluencer | - | —Skipped | — | — | — | Mar 27, 2026 | - |
| 30659306 | Loyalty points not posting | Solved | Normal |  Randolph Littel | — | Julie Hodkiewicz | Chat | gift-cardbopis | 4h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 97311130 | Return after 30-day window | Solved | Normal |  Krista Franecki | — | Katrina Johns | shippingfragrancegift-card | 14h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 44187543 | Influencer code not working | Solved | Low |  Kenton Weber | — |  Jacklyn Dare | — | 2d 18h | ⊘Not fired | — | — | — | Aug 12, 2025 | - | |
| 54837600 | Return after 30-day window | Solved | Normal |  Reggie Orn | — | Katrina Johns | Chat | appfragrancereturns | 2d 21h | ●Responded | 4/5 | — | — | Apr 29, 2026 | - |
| 64079965 | BOPIS pickup not ready | Solved | High |  Jon Walter | — | Eula McKenzie | — | 4h | ●Responded | 10/11 | — | — | Jan 15, 2026 | - | |
| 51428033 | Missing items in shipment | Solved | Urgent |  Janice Hessel | — | Amely Pacocha | wholesale | 6h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - |