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Showing 20,001 - 20,050 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94197403 | Item authenticity concern | Open | Low |  Yolanda Klocko | — |  Lily Raynor | gift-cardshippingreturns | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 32928378 | Lost package follow-up | Solved | Normal |  Britney Kilback-Bartell | — |  Mr. Eliza Gerhold IV | Chat | returnsloyaltyapp | 2h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |
| 71575917 | Wrong shade sent | Solved | Normal |  Mary Renner | — |  Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 16430178 | Address change after shipping | Solved | Normal |  Tevin Leannon | — |  Yazmin Jast | fragrancewholesalegift-card | 1d 6h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 44956065 | Item authenticity concern | Solved | Normal |  Verona O'Connell | — | Darryl Jacobi | Phone | gift-cardloyalty | 1h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 09670881 | Loyalty points not posting | Solved | Normal |  Deondre Rosenbaum | — |  Julie Hodkiewicz | — | 8h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 53574254 | Cancel subscription / Auto-replenish | Solved | Low |  Jasmine Langworth | — |  Dr. Mandy McLaughlin | Phone | refund | 17h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - |
| 62656645 | Gift card balance question | Pending | Normal |  Tommie Zemlak | — | Dr. Mandy McLaughlin | bopisfragrance | - | —Skipped | — | — | — | Sep 3, 2025 | - | |
| 02365206 | Influencer code not working | Solved | Low |  Geraldine Dooley V | — | Lily Raynor | appreturnsbopis | 6h | ●Responded | 10/11 | — | — | Jan 11, 2026 | - | |
| 98838656 | Cancel order request | Solved | Normal |  Sheri McClure | — |  Katrina Johns | bopisrefundgift-card | 6h | ●Responded | 4/5 | — | — | Sep 18, 2025 | - | |
| 87439382 | Birthday gift not received | Solved | Normal |  Hayley Runolfsdottir | — |  Steve O'Conner | Chat | — | 4h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - |
| 14943846 | Restock alert for backorder | Open | Normal |  Georgianna Leannon | — |  Eula McKenzie | returns | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 50796357 | Store experience feedback | Solved | High |  Ben Heidenreich | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 65810004 | Missing samples in order | Solved | Normal |  Willy Welch | House of Lumière |  Leonard Waters-Howell | — | 1h | ●Responded | 10/11 | — | — | Feb 2, 2026 | - | |
| 76988913 | Cancel subscription / Auto-replenish | Solved | Low |  Nikolas Terry | — |  Mr. Skyla Trantow | Chat | returnssamplesinfluencer | 3h | ●Responded | 4/5 | — | — | Jul 21, 2025 | - |
| 53573506 | App crashes at checkout | Solved | Low |  Mr. Lucious Heidenreich | — | Leonard Waters-Howell | — | 3d | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |
| 95725877 | Store experience feedback | Solved | Normal |  Daniel Kerluke | — | Julie Hodkiewicz | — | 3h | ○Sent, no reply | — | — | — | Jan 10, 2026 | - | |
| 60219802 | Insider tier issue | Solved | Normal |  Bradford Mraz | — |  Amely Pacocha | wholesale | 18h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 38758982 | Gift card balance question | Solved | Normal |  Tristian Murphy | — | Leonard Waters-Howell | Chat | returns | 7h | ●Responded | 9/11 | — | — | Jul 19, 2025 | - |
| 30324079 | Discount code not working | Pending | Normal |  Haskell Dietrich | — | Amely Pacocha | apprefund | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 14796368 | Gift card balance question | Solved | High |  Mr. Elvie Block | — |  Kip Schroeder IV | bopis | 8h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | |
| 06726509 | Missing samples in order | Solved | Low |  Chanelle Kuhlman | — | Mr. Skyla Trantow | gift-cardwholesalebopis | 5h | ⊘Not fired | — | — | — | Oct 6, 2025 | - | |
| 37238470 | Return after 30-day window | Solved | Normal |  Stella Koch | — |  Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 59423304 | Discount code not working | Solved | Urgent |  Todd Streich | — | Katrina Johns | vip | 5h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |
| 73976564 | Price match request | Solved | Normal |  Jay Ziemann | — | Eula McKenzie | Chat | shipping | 6h | ⊘Not fired | — | — | — | Aug 14, 2025 | - |
| 19773194 | Item authenticity concern | Solved | Normal |  Skylar Cassin | — | Garth Dooley | gift-cardapployalty | 6d 21h | ●Responded | 3/5 | — | — | Jul 5, 2025 | - | |
| 74087781 | Store experience feedback | Solved | High |  Mr. Tommie Haley II | — | Mr. Skyla Trantow | Chat | loyaltyshade-match | 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 85718893 | Insider tier issue | Pending | Normal |  Dr. Mariela Champlin | — |  Vilma Gusikowski | Chat | shade-matchrefund | - | —Skipped | — | — | — | Sep 11, 2025 | - |
| 45963978 | App crashes at checkout | Solved | Urgent |  Juanita Weissnat | — | Julie Hodkiewicz | Chat | samplesshade-matchfragrance | 23h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 67029209 | Cancel subscription / Auto-replenish | Solved | Normal |  Sherman Gleason | — |  Jacklyn Dare | — | 2d 13h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 47521626 | Pro discount enrollment | Solved | Low |  Waino Fadel | — | Katrina Johns | Chat | vip | 23h | ●Responded | 5/5 | — | — | Apr 14, 2026 | - |
| 97222582 | BOPIS order cancelled at store | Solved | Normal |  Damon Tromp | — |  Chaz Renner | Chat | — | 6h | ⊘Not fired | — | — | — | Apr 13, 2026 | - |
| 82611663 | Shipping cost question | Open | Normal |  Mr. Sydnie Christiansen | — | Mr. Skyla Trantow | returnsrefundbopis | - | —Skipped | — | — | — | Mar 31, 2026 | - | |
| 27275982 | Discount code not working | Solved | High |  Wilmer Luettgen | — | Kip Schroeder IV | Chat | fragrancegift-cardloyalty | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 10362263 | Wholesale order question | Pending | Normal |  Ulises Larkin | — |  Faith Hilll | app | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 43945855 | Cancel subscription / Auto-replenish | Solved | Low |  Ms. Jeannette Heaney | — | Vilma Gusikowski | bopisinfluencerfragrance | 1d 17h | ⊘Not fired | — | — | — | Aug 7, 2025 | - | |
| 82873666 | BOPIS pickup not ready | Pending | Low |  Rogelio Koch | — | Eula McKenzie | wholesaleshade-matchrefund | - | —Skipped | — | — | — | Jan 19, 2026 | - | |
| 99608418 | App login problem | Solved | Urgent |  Mack Boyer | — | Eula McKenzie | — | 1d 1h | ●Responded | 9/11 | — | — | Jan 8, 2026 | - | |
| 42092221 | Missing items in shipment | Solved | Normal |  Abraham Veum | — | Faith Hilll | Phone | fragranceinfluencerbopis | 2h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 87449381 | Birthday gift not received | Solved | Normal |  Makenzie Hilpert | — |  Tommy Kuvalis | — | 8h | ●Responded | 5/5 | — | — | May 29, 2025 | - | |
| 93085855 | Discount code not working | Pending | Normal |  Alan Weissnat | — | Eula McKenzie | fragranceshade-matchbopis | - | —Skipped | — | — | — | Apr 28, 2026 | - | |
| 66681164 | Store experience feedback | Solved | Low |  Delbert Morar DVM | — |  Oscar O'Hara | Social | shade-matchgift-card | 2h | ⊘Not fired | — | — | — | May 31, 2025 | - |
| 87581777 | Where is my order? | Pending | Normal |  Mrs. Geneva Orn | — | Steve O'Conner | gift-card | - | —Skipped | — | — | — | Oct 12, 2025 | - | |
| 92701185 | Influencer code not working | Solved | Normal |  Mr. Armando Mertz | — | Katrina Johns | fragrance | 6h | ●Responded | 4/5 | — | — | Apr 15, 2026 | - | |
| 73945136 | Restock alert for backorder | Solved | Low |  Amya Lakin | — |  Kaela Friesen | samples | 4h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 23930788 | Pro discount enrollment | Solved | Normal |  Kenneth O'Reilly | — | Tommy Kuvalis | Chat | refund | 1d | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 43663066 | Gift card balance question | Pending | Normal |  Charles Thiel | — | Kaela Friesen | damagedloyaltyshade-match | - | —Skipped | — | — | — | Jun 2, 2025 | - | |
| 84538496 | Shipping cost question | Solved | Normal |  Mr. Danika Bechtelar | — | Mr. Skyla Trantow | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 72953220 | Insider tier issue | Pending | Normal |  Maureen Schoen | — | Yazmin Jast | appinfluencerloyalty | - | —Skipped | — | — | — | Jan 5, 2026 | - | |
| 53291980 | Lost package follow-up | Pending | Low |  Mrs. Rachael Weissnat | — |  Mr. Cade Senger | refundapployalty | - | —Skipped | — | — | — | Mar 14, 2026 | - |