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Showing 2,401 - 2,450 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61057201 | Cancel order request | Closed | High |  Anthony Schaefer | — |  Eula McKenzie | refund | 5h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 | |
| 13907575 | Insider tier issue | Closed | High |  Ms. Kylee Anderson | — |  Dr. Mandy McLaughlin | fragranceappreturns | 5h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 19, 2026 | |
| 29163797 | Discount code not working | Closed | Normal |  Zella Moen | — | Eula McKenzie | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 19, 2026 |
| 31114188 | BOPIS pickup not ready | Closed | Normal |  Katherine Conn | — |  Garth Dooley | Phone | viployaltyapp | 5h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 19, 2026 |
| 38252088 | Store experience feedback | Closed | Low |  Rachel Kling | — |  Ignatius Cummerata | — | 3h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 | |
| 87368577 | Pro discount enrollment | Closed | Normal |  Dr. Doreen Rogahn | — |  Mr. Skyla Trantow | Chat | fragrancerefundbopis | 3h | ⊘Not fired | — | — | — | Mar 12, 2026 | Mar 19, 2026 |
| 09502187 | Pro discount enrollment | Closed | Normal |  Curtis Bednar | — |  Darryl Jacobi | wholesalesamples | 3h | ●Responded | 1/5 | — | — | Mar 13, 2026 | Mar 19, 2026 | |
| 69500860 | Missing samples in order | Closed | Normal |  Timothy Corkery | — |  Mr. Lonie Hudson | Chat | loyalty | 2h | ●Responded | 4/5 | — | — | Mar 13, 2026 | Mar 19, 2026 |
| 28995207 | Klarna / Afterpay split issue | Closed | Low |  Roberta Schmeler | — |  Lily Raynor | loyalty | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 19, 2026 | |
| 78437833 | Klarna / Afterpay split issue | Closed | Normal |  Henrietta Jacobi DDS | — |  Chaz Renner | loyaltysamplesbopis | 1d 2h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 19, 2026 | |
| 85526789 | Insider tier issue | Closed | Normal |  Catherine Kreiger | — |  Julie Hodkiewicz | Chat | loyaltyshade-matchrefund | 2h | ●Responded | 4/5 | — | — | Mar 17, 2026 | Mar 19, 2026 |
| 85067322 | Question about product ingredients | Closed | Low |  Kaitlin Weber | — | Dr. Mandy McLaughlin | wholesaleshade-matchfragrance | 1h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 | |
| 04996096 | BOPIS pickup not ready | Closed | Normal |  Mr. Ottilie Witting | — |  Amely Pacocha | shippingwholesale | 1d 1h | ●Responded | 3/5 | — | — | Mar 11, 2026 | Mar 19, 2026 | |
| 32141642 | Return after 30-day window | Closed | Normal |  Emilia Luettgen | — |  Tommy Kuvalis | appfragrance | 1h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 | |
| 12857888 | Store experience feedback | Closed | Normal |  Hildegard Murray | — | Mr. Lonie Hudson | returnsloyaltybopis | 8d 1h | ○Sent, no reply | — | — | — | Mar 8, 2026 | Mar 19, 2026 | |
| 33249151 | Birthday gift not received | Closed | Normal |  Marguerite Howe | — |  Mr. Cade Senger | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 19, 2026 |
| 73285472 | BOPIS order cancelled at store | Closed | Normal |  Ottilie Skiles | — | Darryl Jacobi | Chat | shade-matchbopis | 6d 22h | ⊘Not fired | — | — | — | Mar 5, 2026 | Mar 19, 2026 |
| 99939560 | Insider tier issue | Closed | Normal |  Charlotte Abernathy III | — |  Kaela Friesen | samples | 1d 22h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 19, 2026 | |
| 20839700 | Allergic reaction concern | Closed | High |  Colin Funk | — | Tommy Kuvalis | Chat | gift-cardrefund | 19h | ●Responded | 4/5 | — | — | Mar 12, 2026 | Mar 19, 2026 |
| 56812009 | Allergic reaction concern | Closed | Normal |  Dessie Lubowitz | — | Ignatius Cummerata | Social | bopisloyalty | 19h | ⊘Not fired | — | — | — | Mar 14, 2026 | Mar 19, 2026 |
| 38770813 | Price match request | Closed | Low |  Bridgette Wisozk | — |  Leonard Waters-Howell | Chat | returnsdamagedgift-card | 2d 18h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 19, 2026 |
| 41365220 | Restock alert for backorder | Closed | Normal |  Deanna Cole DDS | — | Dr. Mandy McLaughlin | — | 8d 17h | ⊘Not fired | — | — | — | Mar 5, 2026 | Mar 19, 2026 | |
| 95454572 | Shipping cost question | Closed | Low |  Braden Hodkiewicz | — | Ignatius Cummerata | Phone | app | 2d 17h | ●Responded | 2/5 | — | — | Mar 13, 2026 | Mar 19, 2026 |
| 45794004 | Order arrived damaged | Closed | Normal |  Bridget Crist I | — | Mr. Lonie Hudson | — | 2d 17h | ●Responded | 3/5 | — | — | Mar 13, 2026 | Mar 19, 2026 | |
| 43038556 | Insider tier issue | Closed | Low |  Karen Flatley | — | Garth Dooley | damagedvipbopis | 1d 16h | ●Responded | 1/5 | — | — | Mar 16, 2026 | Mar 19, 2026 | |
| 02382456 | Allergic reaction concern | Closed | Normal |  Marian Wisoky | — |  Jacklyn Dare | Chat | shipping | 12h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 19, 2026 |
| 63862108 | Refund not received | Closed | Normal |  Lillie Lang | — | Kaela Friesen | returnsshade-matchapp | 9h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 78394357 | Where is my order? | Closed | Normal |  Reggie Orn | — | Mr. Skyla Trantow | Phone | fragrancesamples | 9h | ●Responded | 5/5 | — | — | Mar 15, 2026 | Mar 18, 2026 |
| 67462419 | Store experience feedback | Closed | Low |  Nikko Cummerata | — |  Oscar O'Hara | Chat | fragranceshipping | 9h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 18, 2026 |
| 39518597 | Store experience feedback | Closed | High |  Jordi Kertzmann | — |  Vilma Gusikowski | Phone | vipdamaged | 4d 8h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 18, 2026 |
| 64157080 | Allergic reaction concern | Closed | Normal |  Bulah Mohr | — | Chaz Renner | Chat | loyalty | 1d 7h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 18, 2026 |
| 88857294 | Lost package follow-up | Closed | Low |  Hayley Runolfsdottir | — |  Faith Hilll | Chat | samplesvip | 6h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 18, 2026 |
| 76592201 | Lost package follow-up | Closed | Normal |  Ova Purdy | — | Amely Pacocha | Chat | appshade-matchdamaged | 6h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 18, 2026 |
| 93432587 | Wrong shade sent | Closed | Low |  Geneva Franey | — | Eula McKenzie | bopisappdamaged | 6h | ●Responded | 4/5 | — | — | Mar 16, 2026 | Mar 18, 2026 | |
| 24898234 | App crashes at checkout | Closed | Low |  Alfred Hahn-Terry | — |  Katrina Johns | — | 5h | ●Responded | 4/5 | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 19138125 | Foundation match help | Closed | Low |  Jeannie Heathcote | — | Mr. Skyla Trantow | Phone | — | 5h | ⊘Not fired | — | — | — | Mar 17, 2026 | Mar 18, 2026 |
| 55160467 | Return after 30-day window | Closed | Low |  Willy Welch | House of Lumière |  Yazmin Jast | returnsloyalty | 5h | ⊘Not fired | — | — | — | Mar 16, 2026 | Mar 18, 2026 | |
| 12959126 | BOPIS pickup not ready | Closed | Normal |  Dexter Heidenreich | — | Darryl Jacobi | — | 4h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 27166464 | Address change after shipping | Closed | Low |  Evan Brown | — | Garth Dooley | Social | samplesvipbopis | 2d 4h | ⊘Not fired | — | — | — | Mar 12, 2026 | Mar 18, 2026 |
| 93861582 | Address change after shipping | Closed | Low |  Tommie Zemlak | — | Mr. Skyla Trantow | samplesinfluencerreturns | 4h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 23960663 | Missing items in shipment | Closed | Urgent |  Dora Turcotte | — | Eula McKenzie | Phone | wholesalebopisshipping | 1d 4h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 18, 2026 |
| 87945385 | Klarna / Afterpay split issue | Closed | Urgent |  Mr. Damon Friesen | — | Faith Hilll | fragrance | 3h | ●Responded | 5/5 | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 88850743 | Question about product ingredients | Closed | High |  Dr. Terence Ruecker | — | Jacklyn Dare | — | 2h | ●Responded | 4/11 | — | — | Mar 12, 2026 | Mar 18, 2026 | |
| 82200573 | Item authenticity concern | Closed | Normal |  Kayleigh D'Amore | Studio Eleven | Ignatius Cummerata | shipping | 2h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 53421980 | App crashes at checkout | Closed | Normal |  Oma Kutch Sr. | — | Ignatius Cummerata | Chat | vipfragrancedamaged | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 18, 2026 |
| 27139319 | Price match request | Closed | Normal |  Lura Yost V | — | Yazmin Jast | Phone | shippinggift-carddamaged | 1h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 18, 2026 |
| 81709175 | Address change after shipping | Closed | Low |  Claudie Gleason | — | Darryl Jacobi | — | 1h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 18, 2026 | |
| 69974807 | Gift card balance question | Closed | Normal |  Tara DuBuque | — | Ignatius Cummerata | Chat | loyalty | 1h | ●Responded | 10/11 | — | — | Mar 13, 2026 | Mar 18, 2026 |
| 20933293 | Item authenticity concern | Closed | Normal |  Arnulfo Ritchie | — |  Steve O'Conner | gift-cardfragrance | 1h | ●Responded | 10/11 | — | — | Mar 13, 2026 | Mar 18, 2026 | |
| 59176081 | Loyalty points not posting | Closed | Low |  Lori Ruecker | — | Steve O'Conner | Chat | influencerbopisapp | 5d | ○Sent, no reply | — | — | — | Mar 8, 2026 | Mar 18, 2026 |