External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37971531 | Lost package follow-up | Closed | Normal | — | Chat | gift-card | 2d 22h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 12, 2026 | ||
| 34930347 | BOPIS pickup not ready | Closed | Normal | — | — | 21h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 12, 2026 | |||
| 33545043 | Item authenticity concern | Closed | Normal | — | — | 20h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 12, 2026 | |||
| 03994067 | Lost package follow-up | Closed | Urgent | — | Chat | — | 1d 20h | ○Sent, no reply | — | — | — | Feb 7, 2026 | Feb 12, 2026 | ||
| 71776123 | Restock alert for backorder | Closed | Normal | — | bopiswholesalefragrance | 19h | ●Responded | 5/5 | — | — | Feb 5, 2026 | Feb 12, 2026 | |||
| 42829007 | Shipping cost question | Closed | Normal | — | Social | — | 1d 18h | ⊘Not fired | — | — | — | Feb 3, 2026 | Feb 12, 2026 | ||
| 66667171 | Price match request | Closed | High | — | Phone | viprefundshipping | 18h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 12, 2026 | ||
| 93671724 | Discount code not working | Closed | Normal | — | Chat | vip | 18h | ●Responded | 4/5 | — | — | Feb 10, 2026 | Feb 12, 2026 | ||
| 98480081 | Cancel order request | Closed | Normal | — | Chat | — | 2d 16h | ⊘Not fired | — | — | — | Feb 4, 2026 | Feb 12, 2026 | ||
| 41630370 | Store experience feedback | Closed | Low | — | — | 4d 16h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 12, 2026 | |||
| 75084339 | App crashes at checkout | Closed | Normal | — | Chat | wholesale | 15h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 12, 2026 | ||
| 52292979 | App crashes at checkout | Closed | Urgent | — | — | 15h | ●Responded | 10/11 | — | — | Feb 5, 2026 | Feb 12, 2026 | |||
| 66200780 | Missing items in shipment | Closed | Normal | — | — | 1d 11h | ●Responded | 3/5 | — | — | Feb 5, 2026 | Feb 12, 2026 | |||
| 99365116 | Influencer code not working | Closed | Low | — | returnsvip | 2d 7h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 11, 2026 | |||
| 98356344 | Price match request | Closed | Normal | — | loyaltyreturns | 6h | ⊘Not fired | — | — | — | Feb 6, 2026 | Feb 11, 2026 | |||
| 09538695 | Pro discount enrollment | Closed | High | — | wholesalereturns | 6h | ●Responded | 1/5 | — | — | Feb 10, 2026 | Feb 11, 2026 | |||
| 76608170 | Wrong shade sent | Closed | High | — | damaged | 6h | ●Responded | 1/5 | — | — | Feb 4, 2026 | Feb 11, 2026 | |||
| 75942095 | Influencer code not working | Closed | Normal | — | loyaltywholesale | 6h | ●Responded | 4/5 | — | — | Feb 5, 2026 | Feb 11, 2026 | |||
| 52265934 | Return after 30-day window | Closed | Normal | — | shippingwholesale | 6h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 11, 2026 | |||
| 97501203 | Influencer code not working | Closed | Low | — | Chat | bopisshade-match | 5h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 11, 2026 | ||
| 05035638 | Question about product ingredients | Closed | Normal | — | — | 4h | ⊘Not fired | — | — | — | Feb 7, 2026 | Feb 11, 2026 | |||
| 71438722 | Question about product ingredients | Closed | Low | — | refundsamplesgift-card | 3h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 11, 2026 | |||
| 90418459 | BOPIS pickup not ready | Closed | Normal | — | — | 3h | ⊘Not fired | — | — | — | Feb 4, 2026 | Feb 11, 2026 | |||
| 75551580 | Discount code not working | Closed | Normal | — | Social | gift-cardrefund | 3h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 11, 2026 | ||
| 68500926 | Birthday gift not received | Closed | Normal | — | gift-cardsamples | 2d 3h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 11, 2026 | |||
| 45159145 | Refund not received | Closed | High | — | bopis | 1d 3h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 11, 2026 | |||
| 90411551 | Wholesale order question | Closed | Low | — | — | 3h | ⊘Not fired | — | — | — | Feb 9, 2026 | Feb 11, 2026 | |||
| 35721903 | Item authenticity concern | Closed | Normal | — | Chat | vipbopisfragrance | 2h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 11, 2026 | ||
| 79919508 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | — | 2h | ●Responded | 3/5 | — | — | Feb 7, 2026 | Feb 11, 2026 | ||
| 85217754 | Price match request | Closed | Normal | — | Phone | damagedgift-card | 2h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 11, 2026 | ||
| 98852642 | Lost package follow-up | Closed | Normal | — | refundvipfragrance | 1h | ⊘Not fired | — | — | — | Feb 10, 2026 | Feb 11, 2026 | |||
| 34693261 | BOPIS order cancelled at store | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 11, 2026 | |||
| 37575005 | Item authenticity concern | Closed | Normal | — | influencerfragranceloyalty | 1h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 11, 2026 | |||
| 61954109 | Cancel order request | Closed | Urgent | — | Phone | appreturnsbopis | 1h | ●Responded | 5/5 | — | — | Feb 9, 2026 | Feb 11, 2026 | ||
| 85079191 | BOPIS order cancelled at store | Closed | High | — | Chat | wholesale | 1h | ●Responded | 10/11 | — | — | Feb 6, 2026 | Feb 11, 2026 | ||
| 70036047 | Restock alert for backorder | Closed | Normal | — | fragrancegift-card | 1d | ⊘Not fired | — | — | — | Feb 9, 2026 | Feb 11, 2026 | |||
| 33361543 | Cancel order request | Closed | Normal | — | damaged | 20h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 11, 2026 | |||
| 04853032 | App login problem | Closed | Normal | — | shippinginfluencer | 17h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 11, 2026 | |||
| 67928560 | Address change after shipping | Closed | Normal | — | Chat | — | 7d 17h | ●Responded | 1/5 | — | — | Jan 30, 2026 | Feb 11, 2026 | ||
| 48806522 | Allergic reaction concern | Closed | Normal | — | — | 16h | ●Responded | 1/5 | — | — | Feb 6, 2026 | Feb 11, 2026 | |||
| 16612198 | Birthday gift not received | Closed | Low | — | returnsvipbopis | 5d 16h | ⊘Not fired | — | — | — | Feb 1, 2026 | Feb 11, 2026 | |||
| 96191170 | App crashes at checkout | Closed | Normal | — | Chat | — | 1d 16h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 11, 2026 | ||
| 94547063 | Discount code not working | Closed | Normal | — | refundviployalty | 16h | ●Responded | 1/5 | — | — | Feb 6, 2026 | Feb 11, 2026 | |||
| 20413072 | App crashes at checkout | Closed | Normal | — | Chat | samples | 16h | ●Responded | 3/5 | — | — | Feb 3, 2026 | Feb 11, 2026 | ||
| 62806429 | Where is my order? | Closed | Low | — | Chat | — | 15h | ●Responded | 4/5 | — | — | Feb 3, 2026 | Feb 11, 2026 | ||
| 21095710 | Klarna / Afterpay split issue | Closed | Normal | — | shippingshade-match | 1d 13h | ●Responded | 4/5 | — | — | Feb 5, 2026 | Feb 11, 2026 | |||
| 28482330 | Allergic reaction concern | Closed | Normal | — | Social | damagedrefund | 1d 12h | ⊘Not fired | — | — | — | Feb 3, 2026 | Feb 11, 2026 | ||
| 68674676 | Question about product ingredients | Closed | Normal | — | viprefund | 12h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 11, 2026 | |||
| 95734978 | Birthday gift not received | Closed | Low | — | fragrance | 4d 11h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 11, 2026 | |||
| 97890542 | Refund not received | Closed | Normal | — | refund | 10h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 11, 2026 |