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Closed
21000953Missing items in shipmentClosedNormalDeondre Rosenbaum—Steve O'ConnerChat
vipsamples
3h○Sent, no reply———Feb 4, 2026Feb 6, 2026
73712435Store experience feedbackClosedNormalToby Mosciski—Dr. Mandy McLaughlinEmail
returnsviprefund
1d 2h○Sent, no reply———Feb 2, 2026Feb 6, 2026
15623690Where is my order?ClosedNormalAudie Goyette—Garth DooleyChat
app
2h⊘Not fired———Feb 3, 2026Feb 6, 2026
35835999Missing items in shipmentClosedNormalTressie Cassin-Muller—Steve O'ConnerEmail
loyaltyrefundvip
2h●Responded4/5——Feb 5, 2026Feb 6, 2026
60169791Birthday gift not receivedClosedNormalAndrew Dare—Ignatius CummerataEmail
appreturnswholesale
3d○Sent, no reply———Jan 30, 2026Feb 6, 2026
36521079BOPIS order cancelled at storeClosedNormalNorberto Bosco—Kaela FriesenEmail
wholesalefragrance
1d●Responded5/5——Feb 3, 2026Feb 6, 2026
27961223Refund not receivedClosedNormalLouvenia HerzogPinecrest WellnessIgnatius CummerataEmail
influencer
22h●Responded5/5——Jan 29, 2026Feb 6, 2026
67872092Klarna / Afterpay split issueClosedHighRose Ruecker—Chaz RennerEmail
gift-cardvip
1d 22h○Sent, no reply———Jan 28, 2026Feb 6, 2026
44613117Shipping cost questionClosedHighDemetrius Koelpin—Kaela FriesenChat—20h●Responded5/5——Jan 29, 2026Feb 6, 2026
73236851Foundation match helpClosedLowDereck Torphy—Eula McKenzieEmail
bopisinfluencer
15h●Responded4/5——Feb 3, 2026Feb 6, 2026
05552407Question about product ingredientsClosedNormalRhea Klein—Tommy KuvalisEmail—15h●Responded1/5——Feb 2, 2026Feb 6, 2026
19503850BOPIS order cancelled at storeClosedNormalWendell Donnelly MD—Oscar O'HaraChat
gift-cardinfluencerfragrance
15h●Responded4/5——Jan 31, 2026Feb 6, 2026
48533706Price match requestClosedHighDoyle Little—Amely PacochaEmail—14h○Sent, no reply———Feb 2, 2026Feb 6, 2026
00319190Lost package follow-upClosedNormalAmanda Raynor—Darryl JacobiChat
refundfragrance
13h○Sent, no reply———Jan 30, 2026Feb 6, 2026
17751059Cancel order requestClosedNormalAndrew Dare—Leonard Waters-HowellChat—12h⊘Not fired———Feb 2, 2026Feb 6, 2026
22887848Lost package follow-upClosedNormalMildred Graham-Stoltenberg—Oscar O'HaraEmail
wholesaleapp
2d 11h●Responded4/5——Jan 28, 2026Feb 6, 2026
82894968Where is my order?ClosedNormalNannie Fay DDS—Tommy KuvalisChat
fragrancebopis
8h●Responded4/5——Feb 3, 2026Feb 5, 2026
89456265Cancel subscription / Auto-replenishClosedLowGarry Muller DVM—Lily RaynorChat
gift-cardapp
8h●Responded4/11——Jan 30, 2026Feb 5, 2026
55788867Question about product ingredientsClosedLowEarnest Purdy—Miss Amber Hintz Sr.Chat
refundbopisshade-match
8h○Sent, no reply———Feb 2, 2026Feb 5, 2026
93330105Insider tier issueClosedHighMiss Caroline Gusikowski—Vilma GusikowskiEmail—1d 7h●Responded4/5——Feb 2, 2026Feb 5, 2026
00348488BOPIS pickup not readyClosedNormalNathaniel Quigley-Ziemann—Julie HodkiewiczEmail
returnsdamaged
6h○Sent, no reply———Jan 29, 2026Feb 5, 2026
33709457Klarna / Afterpay split issueClosedUrgentNia Reynolds—Oscar O'HaraChat
wholesalesamples
6h○Sent, no reply———Jan 31, 2026Feb 5, 2026
59440918Question about product ingredientsClosedHighDaniel Miller—Garth DooleyChat
refund
5h○Sent, no reply———Feb 4, 2026Feb 5, 2026
97117181Insider tier issueClosedHighDevonte Tromp—Dr. Mandy McLaughlinChat
fragrance
5h●Responded4/5——Jan 30, 2026Feb 5, 2026
98079990Gift card balance questionClosedLowPete Rowe—Vilma GusikowskiChat—5h○Sent, no reply———Jan 30, 2026Feb 5, 2026
39074500Cancel subscription / Auto-replenishClosedLowClaude Bayer—Tommy KuvalisEmail—5h○Sent, no reply———Jan 29, 2026Feb 5, 2026
86697057Foundation match helpClosedLowSelina Hessel—Mr. Cade SengerEmail—4h○Sent, no reply———Feb 4, 2026Feb 5, 2026
11818935Item authenticity concernClosedNormalMiss Jayden Ferry II—Leonard Waters-HowellEmail—3h○Sent, no reply———Feb 2, 2026Feb 5, 2026
16218918Birthday gift not receivedClosedLowRoberta Schmeler—Mr. Lonie HudsonEmail
refund
3h○Sent, no reply———Jan 29, 2026Feb 5, 2026
88465157Wrong shade sentClosedNormalHerman Walsh—Jacklyn DareChat
influencerfragranceloyalty
3h●Responded5/5——Jan 31, 2026Feb 5, 2026
76674219Birthday gift not receivedClosedHighSam Tillman—Amely PacochaEmail
bopisvipfragrance
3h●Responded3/5——Feb 4, 2026Feb 5, 2026
33355971BOPIS order cancelled at storeClosedLowMiss Angelica Jacobson—Faith HilllPhone
returnsfragrance
3h●Responded5/5——Jan 30, 2026Feb 5, 2026
31807923Foundation match helpClosedHighFaith Douglas—Yazmin JastEmail
vipshippinggift-card
2h●Responded5/5——Jan 29, 2026Feb 5, 2026
72872675Refund not receivedClosedNormalMark SchroederCrown Department StoresAmely PacochaEmail
samples
2h●Responded2/5——Feb 4, 2026Feb 5, 2026
08628105Pro discount enrollmentClosedNormalJovanny Upton—Lily RaynorPhone
fragrance
1h⊘Not fired———Jan 30, 2026Feb 5, 2026
99004285App login problemClosedNormalAmanda Raynor—Dr. Mandy McLaughlinChat—23h⊘Not fired———Jan 31, 2026Feb 5, 2026
24461855Pro discount enrollmentClosedNormalWilson Osinski—Mr. Lonie HudsonEmail
loyaltybopis
1d 23h●Responded4/5——Jan 30, 2026Feb 5, 2026
47923912Return after 30-day windowClosedNormalShaylee Frami—Eula McKenzieChat
vipinfluencer
21h●Responded4/5——Jan 28, 2026Feb 5, 2026
88688790BOPIS order cancelled at storeClosedLowDr. Marjory Gislason—Mr. Eliza Gerhold IVEmail—1d 20h○Sent, no reply———Jan 28, 2026Feb 5, 2026
07008896BOPIS pickup not readyClosedNormalRogelio Koch—Tommy KuvalisEmail
loyalty
18h●Responded5/5——Jan 29, 2026Feb 5, 2026
14094066Address change after shippingClosedUrgentJude Heidenreich—Julie HodkiewiczChat
appshipping
18h○Sent, no reply———Feb 2, 2026Feb 5, 2026
48177339Discount code not workingClosedNormalFlorencio TowneVerde ConciergeMr. Skyla TrantowEmail
refundwholesaleapp
6d 16h⊘Not fired———Jan 27, 2026Feb 5, 2026
67831702App login problemClosedHighJasper Bahringer—Tommy KuvalisChat
fragrancesamplesvip
16h○Sent, no reply———Jan 28, 2026Feb 5, 2026
79044663Price match requestClosedNormalMiss Roslyn Ziemann—Yazmin JastChat
appvipinfluencer
16h○Sent, no reply———Feb 3, 2026Feb 5, 2026
85292175Loyalty points not postingClosedNormalPatty Pacocha—Julie HodkiewiczEmail
fragrancegift-cardrefund
15h●Responded5/5——Jan 29, 2026Feb 5, 2026
54863897Return after 30-day windowClosedNormalClara Brekke—Dr. Mandy McLaughlinEmail
shippingshade-matchvip
4d 15h○Sent, no reply———Jan 30, 2026Feb 5, 2026
48844112Item authenticity concernClosedNormalRoss Heathcote—Mr. Lonie HudsonChat
gift-cardinfluencer
14h●Responded10/11——Jan 28, 2026Feb 5, 2026
38732466Refund not receivedClosedNormalDaniella Berge—Garth DooleyChat
vipfragrancegift-card
2d 14h○Sent, no reply———Jan 26, 2026Feb 5, 2026
74070315Store experience feedbackClosedHighWilbert LangCoastal Spas & WellnessKaela FriesenEmail
gift-cardshade-match
14h●Responded2/5——Feb 2, 2026Feb 5, 2026
67684680Cancel order requestClosedLowOpal Considine—Yazmin JastEmail—7d 13h●Responded4/11——Jan 23, 2026Feb 5, 2026
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