External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 42965178 | BOPIS pickup not ready | Solved | Normal | — | refundreturns | 5h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |||
| 01909417 | Shipping cost question | Pending | Normal | Quartz Gifting | — | - | —Skipped | — | — | — | Apr 27, 2026 | - | |||
| 73242135 | Wrong shade sent | Solved | Normal | — | Chat | returnsinfluencer | 7h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | ||
| 90472480 | Wholesale order question | Pending | Low | — | Social | bopisvipdamaged | - | —Skipped | — | — | — | Aug 11, 2025 | - | ||
| 17002698 | App login problem | Open | High | — | Phone | — | - | —Skipped | — | — | — | Feb 12, 2026 | - | ||
| 39051523 | Birthday gift not received | Solved | Low | — | Phone | gift-card | 1h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | ||
| 34871759 | Store experience feedback | Solved | Normal | — | influencerappshade-match | 2d 2h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |||
| 38385535 | Refund not received | Solved | Low | — | — | 2d 6h | ●Responded | 4/5 | — | — | Nov 18, 2025 | - | |||
| 55105064 | Birthday gift not received | Solved | Normal | — | shade-match | 6h | ⊘Not fired | — | — | — | Sep 11, 2025 | - | |||
| 30987958 | Question about product ingredients | Solved | Low | — | — | 3h | ●Responded | 2/5 | — | — | Jul 31, 2025 | - | |||
| 32436103 | Where is my order? | Solved | Low | — | shippinggift-card | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |||
| 40942230 | Question about product ingredients | Solved | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |||
| 66339383 | App crashes at checkout | Open | Normal | — | refund | - | —Skipped | — | — | — | Oct 16, 2025 | - | |||
| 57577312 | Cancel subscription / Auto-replenish | Pending | Normal | — | loyalty | - | —Skipped | — | — | — | Jun 12, 2025 | - | |||
| 49624753 | BOPIS pickup not ready | Solved | Normal | — | Phone | influencershippingvip | 14h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | ||
| 31514895 | Restock alert for backorder | Solved | Normal | — | samplesvip | 10h | ●Responded | 9/11 | — | — | Dec 3, 2025 | - | |||
| 80088170 | Refund not received | Solved | Normal | — | refundloyaltyreturns | 5h | ●Responded | 4/5 | — | — | Mar 11, 2026 | - | |||
| 92748098 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | wholesalevipfragrance | 3h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | ||
| 61378880 | Cancel subscription / Auto-replenish | Solved | Normal | — | influencergift-card | 5h | ●Responded | 5/5 | — | — | Apr 5, 2026 | - | |||
| 81338219 | Shipping cost question | Solved | Low | — | bopis | 15h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |||
| 14844617 | Order arrived damaged | Solved | Normal | — | influencer | 6h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |||
| 35186198 | Return after 30-day window | Solved | Normal | — | fragrancewholesalebopis | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |||
| 76250299 | Birthday gift not received | Solved | High | — | bopis | 22h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - | |||
| 31758409 | Where is my order? | Solved | Normal | — | Chat | refundgift-card | 1d 2h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | ||
| 26758114 | App crashes at checkout | Solved | Normal | — | — | 4d 14h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |||
| 12828542 | App login problem | Solved | Low | — | Chat | refund | 3h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - | ||
| 59034571 | Cancel order request | Open | Normal | — | refund | - | —Skipped | — | — | — | Mar 12, 2026 | - | |||
| 13711008 | Foundation match help | Solved | Normal | — | samples | 6h | ●Responded | 5/5 | — | — | Aug 6, 2025 | - | |||
| 27866146 | Influencer code not working | Solved | Normal | — | samples | 6h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |||
| 93168228 | Klarna / Afterpay split issue | Solved | Normal | — | fragrance | 5h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |||
| 52214739 | Wrong shade sent | Solved | Normal | — | vipdamaged | 16h | ●Responded | 10/11 | — | — | Apr 17, 2026 | - | |||
| 43531525 | Discount code not working | Solved | Urgent | — | — | 20h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |||
| 06839864 | Insider tier issue | Solved | High | — | — | 19h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |||
| 27538482 | Missing items in shipment | Solved | Normal | — | Chat | — | 7h | ●Responded | 5/5 | — | — | Apr 5, 2026 | - | ||
| 30199155 | Cancel order request | Solved | Normal | — | influencer | 4h | ●Responded | 9/11 | — | — | Apr 29, 2026 | - | |||
| 90598051 | Foundation match help | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | ||
| 04599345 | Loyalty points not posting | Open | Normal | — | app | - | —Skipped | — | — | — | Jul 17, 2025 | - | |||
| 43606296 | Shipping cost question | Solved | High | — | returnsloyaltyinfluencer | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |||
| 27488353 | Wholesale order question | Solved | Low | — | Chat | — | 8d 2h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | ||
| 08031131 | Item authenticity concern | Solved | Normal | — | refundbopisvip | 1d | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |||
| 10128666 | Store experience feedback | Solved | Normal | — | app | 22h | ⊘Not fired | — | — | — | Mar 8, 2026 | - | |||
| 26617892 | Foundation match help | Solved | Low | — | Social | — | 6h | ⊘Not fired | — | — | — | Mar 23, 2026 | - | ||
| 55078551 | Klarna / Afterpay split issue | Solved | Low | — | Chat | gift-card | 1h | ○Sent, no reply | — | — | — | May 7, 2026 | - | ||
| 62232802 | Order arrived damaged | Pending | Normal | — | damagedreturnsfragrance | - | —Skipped | — | — | — | Nov 11, 2025 | - | |||
| 18894774 | Missing samples in order | Solved | Normal | — | Chat | — | 3h | ●Responded | 4/5 | — | — | Jul 24, 2025 | - | ||
| 28832751 | BOPIS pickup not ready | Open | Normal | — | influencer | - | —Skipped | — | — | — | Jan 30, 2026 | - | |||
| 04845244 | Order arrived damaged | Solved | Normal | — | Chat | shippingreturns | 1d 5h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | ||
| 74889139 | Allergic reaction concern | Pending | Normal | — | Social | shipping | - | —Skipped | — | — | — | Jan 11, 2026 | - | ||
| 13553901 | Item authenticity concern | Solved | Normal | House of Lumière | shippingrefundwholesale | 7d 8h | ●Responded | 2/5 | — | — | Jul 27, 2025 | - | |||
| 44821895 | Cancel subscription / Auto-replenish | Open | Urgent | — | damagedvip | - | —Skipped | — | — | — | Apr 27, 2026 | - |