TicketsAll tickets
Showing 14,851 - 14,900 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 43386024 | Wrong shade sent | Solved | Low |  Ardith Ondricka MD | — |  Yazmin Jast | fragrancereturnsvip | 16h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |
| 54996023 | Discount code not working | Open | High |  Garry Stiedemann | — |  Faith Hilll | bopis | - | —Skipped | — | — | — | Jul 17, 2025 | - | |
| 40415431 | Wholesale order question | Solved | Normal |  Nicholas Conroy III | — |  Amely Pacocha | Chat | — | 1d | ●Responded | 3/5 | — | — | Aug 17, 2025 | - |
| 77061220 | Shipping cost question | Solved | Normal |  Scot West | — |  Miss Amber Hintz Sr. | Chat | influencer | 9h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 32367601 | Restock alert for backorder | Solved | High |  Josh Dooley | — |  Oscar O'Hara | returnsloyalty | 6h | ●Responded | 4/5 | — | — | Sep 15, 2025 | - | |
| 10711621 | Loyalty points not posting | Pending | Normal |  Demario Stanton-Zieme II | — |  Mr. Eliza Gerhold IV | returnssamplesapp | - | —Skipped | — | — | — | May 1, 2026 | - | |
| 20129890 | Birthday gift not received | Solved | Normal |  Rudolph Gorczany | — |  Mr. Skyla Trantow | influencergift-cardsamples | 2h | ●Responded | 5/5 | — | — | Jan 30, 2026 | - | |
| 82102930 | Return after 30-day window | Solved | Normal |  Milan Graham Jr. | — | Oscar O'Hara | Chat | influencerdamaged | 1h | ●Responded | 10/11 | — | — | Sep 21, 2025 | - |
| 22477950 | Cancel subscription / Auto-replenish | Solved | Low |  Luz Kertzmann | — |  Garth Dooley | shipping | 9h | ⊘Not fired | — | — | — | Feb 23, 2026 | - | |
| 29994191 | BOPIS order cancelled at store | Solved | Normal |  Louvenia Herzog | Pinecrest Wellness | Amely Pacocha | damaged | 1d | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 69785493 | Refund not received | Open | High |  Florida Homenick | — |  Julie Hodkiewicz | Chat | samples | - | —Skipped | — | — | — | Nov 8, 2025 | - |
| 37419484 | Wrong shade sent | Solved | Normal |  Aric Johnston | — | Julie Hodkiewicz | shade-match | 6h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 39255391 | Store experience feedback | Solved | High |  Jazmyne Anderson | — |  Dr. Mandy McLaughlin | Chat | — | 5h | ●Responded | 3/5 | — | — | Dec 9, 2025 | - |
| 22057723 | Order arrived damaged | Solved | Low |  Tyrel Stamm | — | Amely Pacocha | Phone | — | 18h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 64158268 | Lost package follow-up | Solved | Normal |  Dessie Lubowitz | — |  Eula McKenzie | refundgift-card | 6h | ⊘Not fired | — | — | — | Jan 3, 2026 | - | |
| 34171874 | Wholesale order question | Solved | Normal |  Ross Heathcote | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 93494801 | BOPIS order cancelled at store | Pending | Normal |  Jermaine Johns | — |  Katrina Johns | — | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 44735357 | Lost package follow-up | Solved | Low |  Wilbert Lang | Coastal Spas & Wellness |  Darryl Jacobi | — | 1d 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 27763677 | Missing samples in order | Open | Normal |  Tim Hand | — | Darryl Jacobi | Chat | refundgift-cardbopis | - | —Skipped | — | — | — | May 5, 2026 | - |
| 17959430 | Discount code not working | Solved | Normal |  Darrick Haley | — |  Mr. Cade Senger | bopisvipshade-match | 6h | ⊘Not fired | — | — | — | Nov 28, 2025 | - | |
| 79125987 | Wholesale order question | Solved | Normal |  Timothy Corkery | — | Amely Pacocha | — | 6h | ●Responded | 4/5 | — | — | Nov 18, 2025 | - | |
| 18544733 | Foundation match help | Solved | Low |  Emilia Luettgen | — |  Steve O'Conner | shippinggift-card | 2h | ●Responded | 10/11 | — | — | Apr 3, 2026 | - | |
| 21850312 | Missing items in shipment | Solved | Normal |  Cordie Jaskolski | — |  Jacklyn Dare | gift-cardreturns | 8h | ●Responded | 3/5 | — | — | Dec 5, 2025 | - | |
| 24138050 | Discount code not working | Solved | Urgent |  Arnulfo Medhurst | — |  Chaz Renner | Chat | damagedrefund | 2h | ●Responded | 2/5 | — | — | Feb 18, 2026 | - |
| 50751742 | Foundation match help | Solved | Normal |  Melinda Sporer | — | Amely Pacocha | — | 6h | ●Responded | 10/11 | — | — | Jul 19, 2025 | - | |
| 01488288 | BOPIS pickup not ready | Solved | Normal |  Lillie Lang | — | Dr. Mandy McLaughlin | vipsamplesrefund | 4h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 25215312 | Wrong shade sent | Solved | Normal |  Carrie Daugherty Jr. | — | Julie Hodkiewicz | gift-card | 14h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 65447287 | Missing samples in order | Solved | Low |  Dr. Janelle Mills | — |  Mr. Lonie Hudson | bopiswholesale | 2d 7h | ●Responded | 7/11 | — | — | Jul 9, 2025 | - | |
| 81162350 | Question about product ingredients | Solved | Normal |  Gayle Howe | Studio Eleven |  Kip Schroeder IV | Chat | refundbopisshade-match | 6h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 26566079 | Gift card balance question | Open | Normal |  Faith Douglas | — | Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Mar 26, 2026 | - | |
| 74138848 | Shipping cost question | Solved | Normal |  Maya Bernhard | — | Mr. Lonie Hudson | shade-matchapp | 5h | ●Responded | 5/5 | — | — | Jul 10, 2025 | - | |
| 79117273 | Klarna / Afterpay split issue | Solved | Low |  Patty Balistreri | — | Oscar O'Hara | Chat | damagedrefundvip | 8h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 28949407 | Return after 30-day window | Solved | Low |  Selina Hessel | — | Faith Hilll | shippingfragrance | 5h | ⊘Not fired | — | — | — | Aug 13, 2025 | - | |
| 49030798 | Loyalty points not posting | Solved | Urgent |  Tasha Yundt | — | Kip Schroeder IV | wholesaleloyaltyrefund | 12h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 01773547 | Price match request | Solved | Normal |  Chelsie Reinger | — | Kip Schroeder IV | Chat | fragrance | 12h | ⊘Not fired | — | — | — | Oct 11, 2025 | - |
| 13600030 | Restock alert for backorder | Solved | Normal |  Danielle Gibson | — |  Kaela Friesen | Chat | appfragrance | 2h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - |
| 81876866 | Return after 30-day window | Solved | Urgent |  Tasha Schultz | Coastal Spas & Wellness | Steve O'Conner | — | 5h | ●Responded | 3/5 | — | — | Jan 14, 2026 | - | |
| 16312320 | Pro discount enrollment | Solved | Normal |  Gia Hodkiewicz | — | Amely Pacocha | wholesalebopis | 3h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 97669620 | Cancel subscription / Auto-replenish | Open | Normal |  Nannie Schinner | — |  Lily Raynor | Chat | gift-cardshade-matchvip | - | —Skipped | — | — | — | May 29, 2025 | - |
| 93861821 | Cancel order request | Solved | Normal |  Audie Goyette | — | Kip Schroeder IV | Chat | vip | 22h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - |
| 32286221 | App crashes at checkout | Solved | Normal |  Forrest Mraz | — | Steve O'Conner | — | 18h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | |
| 77984633 | Return after 30-day window | Solved | Low |  Mrs. Marsha McClure-Smitham | — | Mr. Eliza Gerhold IV | shade-match | 2h | ●Responded | 3/5 | — | — | Oct 2, 2025 | - | |
| 08308713 | Missing samples in order | Solved | Normal |  Erik Gibson | — | Faith Hilll | loyaltyvip | 2h | ⊘Not fired | — | — | — | Apr 16, 2026 | - | |
| 40446663 | Pro discount enrollment | Solved | High |  Mrs. Easter Jakubowski Jr. | — | Yazmin Jast | returnsinfluencerdamaged | 11h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 02012461 | Order arrived damaged | Solved | Normal |  Khalid Kirlin | — |  Ignatius Cummerata | Phone | bopis | 6h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 42223074 | Question about product ingredients | Solved | Normal |  Amos Mills | — | Darryl Jacobi | Chat | — | 6h | ●Responded | 4/5 | — | — | Feb 26, 2026 | - |
| 01993429 | Loyalty points not posting | Solved | High |  Clara Brekke | — |  Vilma Gusikowski | loyaltyshipping | 1d 5h | ⊘Not fired | — | — | — | Mar 24, 2026 | - | |
| 09705579 | Influencer code not working | Solved | High |  Otis Corwin | — | Faith Hilll | Chat | influencerbopis | 2h | ●Responded | 4/5 | — | — | Mar 10, 2026 | - |
| 65895247 | BOPIS order cancelled at store | Solved | High |  Elijah Paucek | Pacific Beauty Distributors | Vilma Gusikowski | Chat | refundsamplesgift-card | 1d | ⊘Not fired | — | — | — | Jan 15, 2026 | - |
| 64876163 | Insider tier issue | Solved | Normal |  Johanna Kuphal | — | Jacklyn Dare | Chat | shade-matchapp | 4h | ●Responded | 5/5 | — | — | Sep 20, 2025 | - |