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Showing 15,801 - 15,850 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 25029744 | Wrong shade sent | Solved | Normal |  Carrie Fay | — |  Kip Schroeder IV | Social | wholesalesamples | 1d 23h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 97157196 | Item authenticity concern | Solved | Low |  Marquise Harvey | — |  Ignatius Cummerata | Chat | fragranceshade-matchinfluencer | 8h | ⊘Not fired | — | — | — | Mar 13, 2026 | - |
| 92495879 | Discount code not working | Solved | Normal |  Myah Barrows | — | Kip Schroeder IV | damaged | 1d | ●Responded | 5/5 | — | — | Jan 15, 2026 | - | |
| 36166028 | Insider tier issue | Solved | Normal |  Tammy Streich-Hegmann | — |  Oscar O'Hara | Chat | damagedvip | 18h | ●Responded | 5/5 | — | — | Sep 25, 2025 | - |
| 08841572 | Lost package follow-up | Solved | Normal |  Dr. William Gerlach | — |  Kaela Friesen | Chat | fragrance | 4h | ●Responded | 4/5 | — | — | Jan 20, 2026 | - |
| 13152223 | Insider tier issue | Solved | Normal |  Gilbert McLaughlin DVM | — |  Darryl Jacobi | Chat | fragrancebopisshipping | 6h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 44598509 | Cancel subscription / Auto-replenish | Solved | Normal |  Claudie Gleason | — | Oscar O'Hara | — | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 91645512 | Cancel subscription / Auto-replenish | Solved | Low |  Elise Littel | — | Ignatius Cummerata | Chat | shade-matchapp | 8h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - |
| 45089244 | Store experience feedback | Pending | Normal |  Abe Smitham | — |  Jacklyn Dare | returnsvipinfluencer | - | —Skipped | — | — | — | Jul 24, 2025 | - | |
| 07839429 | App crashes at checkout | Solved | High |  Ms. Miranda Stracke | — |  Lily Raynor | refunddamaged | 4h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 48049158 | Where is my order? | Solved | High |  Mr. Tommie Haley II | — | Kip Schroeder IV | Social | wholesalereturns | 6h | ⊘Not fired | — | — | — | Oct 27, 2025 | - |
| 61022759 | Gift card balance question | Solved | Normal |  Mrs. Easter Jakubowski Jr. | — |  Katrina Johns | wholesaleloyaltyreturns | 4h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 80855751 | Lost package follow-up | Solved | Normal |  Zachary Schmidt-Hudson | — |  Julie Hodkiewicz | samples | 5h | ⊘Not fired | — | — | — | Jul 3, 2025 | - | |
| 94466472 | App login problem | Solved | Normal |  Randall Kirlin | — |  Mr. Skyla Trantow | wholesaleinfluencer | 1d 8h | ⊘Not fired | — | — | — | Jun 25, 2025 | - | |
| 20382267 | Order arrived damaged | Solved | Normal |  Frederique Bergstrom-Block MD | — |  Dr. Mandy McLaughlin | apprefund | 2d 8h | ●Responded | 4/5 | — | — | Apr 3, 2026 | - | |
| 36978472 | Discount code not working | Solved | Urgent |  Marlene King | — | Julie Hodkiewicz | Chat | refundwholesale | 17h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 71715766 | Missing samples in order | Solved | Normal |  Madison Volkman | — | Kip Schroeder IV | refund | 15h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 53962866 | Klarna / Afterpay split issue | Solved | Low |  Louis Herman | — |  Yazmin Jast | Social | appgift-cardbopis | 4h | ⊘Not fired | — | — | — | Aug 7, 2025 | - |
| 00182991 | Allergic reaction concern | Solved | High |  Brando Reilly | — | Kaela Friesen | Chat | refundinfluencerfragrance | 15h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 23158088 | Refund not received | Solved | Normal |  Fleta Cassin-Rippin MD | — | Katrina Johns | refund | 1h | ●Responded | 4/11 | — | — | Jan 13, 2026 | - | |
| 34356762 | Price match request | Solved | Normal |  Mathew Green | — | Jacklyn Dare | Chat | bopisreturnsdamaged | 5h | ●Responded | 4/5 | — | — | Dec 9, 2025 | - |
| 67888978 | Missing samples in order | Solved | Low |  Mrs. Penny Muller-Howell | — |  Steve O'Conner | wholesalesamples | 5h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 01703366 | App crashes at checkout | Solved | Low |  Clark Gulgowski-Altenwerth | — |  Miss Amber Hintz Sr. | vipreturnsapp | 4d 11h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 50054009 | Cancel order request | Solved | Normal |  Haleigh D'Amore | — | Miss Amber Hintz Sr. | — | 5h | ●Responded | 10/11 | — | — | Apr 2, 2026 | - | |
| 65920806 | Refund not received | Solved | Normal |  Mr. Keon Schuster | — | Julie Hodkiewicz | Chat | wholesaleshippinginfluencer | 3h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 47071161 | Insider tier issue | Solved | Normal |  Kian Mayer DDS | — | Miss Amber Hintz Sr. | Chat | — | 13h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 68741671 | Foundation match help | Solved | High |  Rubye Walker | — | Dr. Mandy McLaughlin | samples | 1d 1h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 98639163 | Allergic reaction concern | Solved | High |  Marques Turner | — |  Mr. Cade Senger | refundsamplesreturns | 16h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 85259806 | Order arrived damaged | Solved | Normal |  Rodney Walker | — | Jacklyn Dare | Chat | — | 7h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 24535048 | Cancel subscription / Auto-replenish | Solved | Low |  Marilou Medhurst | — |  Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 97581216 | App crashes at checkout | Open | High |  Ms. Dagmar Cremin | — |  Tommy Kuvalis | bopisshippingdamaged | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 44620400 | Order arrived damaged | Solved | Normal |  Pam Rau | — | Kip Schroeder IV | Chat | samplesrefundinfluencer | 2h | ○Sent, no reply | — | — | — | May 11, 2026 | - |
| 27181889 | Loyalty points not posting | Open | High |  Wendy Rolfson | — | Kip Schroeder IV | refundbopis | - | —Skipped | — | — | — | Mar 16, 2026 | - | |
| 29420742 | Shipping cost question | Solved | High |  Enrique Walter | — | Katrina Johns | Chat | damagedloyalty | 6h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - |
| 82943636 | Return after 30-day window | Open | Normal |  Kenneth O'Reilly | — | Darryl Jacobi | wholesaleinfluencer | - | —Skipped | — | — | — | Dec 4, 2025 | - | |
| 76346547 | Question about product ingredients | Open | Normal |  Mr. Lauretta Gulgowski Jr. | — | Jacklyn Dare | Chat | refundfragrancereturns | - | —Skipped | — | — | — | Jul 28, 2025 | - |
| 04790395 | Lost package follow-up | Solved | Normal |  Hallie Feest | — |  Vilma Gusikowski | Chat | refundloyalty | 1h | ●Responded | 5/5 | — | — | Aug 27, 2025 | - |
| 88863129 | Order arrived damaged | Solved | Normal |  Omer Balistreri V | — |  Amely Pacocha | — | 4h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 25143135 | Birthday gift not received | Solved | High |  Janet Lynch | — | Amely Pacocha | Chat | shippingappreturns | 4h | ⊘Not fired | — | — | — | Sep 11, 2025 | - |
| 10448144 | Insider tier issue | Solved | High | Louis Herman | — |  Garth Dooley | returnsinfluencer | 12h | ●Responded | 10/11 | — | — | Aug 15, 2025 | - | |
| 58781510 | Return after 30-day window | Solved | Normal |  Charlene Towne | — | Jacklyn Dare | Chat | — | 6h | ●Responded | 5/5 | — | — | Dec 10, 2025 | - |
| 31862717 | Gift card balance question | Solved | Normal |  Marlen Pacocha | — | Miss Amber Hintz Sr. | Chat | bopis | 2h | ●Responded | 1/5 | — | — | Aug 4, 2025 | - |
| 69785811 | Pro discount enrollment | Solved | Normal |  Jerry Cruickshank | — | Garth Dooley | — | 6h | ●Responded | 1/5 | — | — | Jan 30, 2026 | - | |
| 76986739 | Where is my order? | Solved | Normal |  Dr. Jazmyn Wiegand-Wyman | — |  Faith Hilll | loyalty | 9h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 90535547 | Missing samples in order | Solved | Normal |  Rachel Reinger | — | Garth Dooley | Chat | vip | 8h | ⊘Not fired | — | — | — | Jul 18, 2025 | - |
| 93196740 | App login problem | Solved | High |  Fredrick Franey | — | Faith Hilll | Chat | — | 6h | ●Responded | 5/5 | — | — | Sep 22, 2025 | - |
| 45438392 | Gift card balance question | Pending | Normal |  Toby Bruen | — | Miss Amber Hintz Sr. | influencerwholesale | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 31258702 | Missing samples in order | Solved | Normal |  Vena Hane | — | Vilma Gusikowski | Chat | samplesshade-match | 2h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 02269927 | Allergic reaction concern | Solved | Low |  Gretchen Price | Aurora Hotels Group |  Eula McKenzie | samplesrefund | 12h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 29072888 | Shipping cost question | Solved | Low |  Gianni Hegmann | — | Amely Pacocha | Phone | fragranceshade-match | 4h | ⊘Not fired | — | — | — | Aug 15, 2025 | - |