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Showing 18,001 - 18,050 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47498779 | Order arrived damaged | Solved | High |  Carrie Koelpin | — |  Garth Dooley | Chat | — | 1h | ●Responded | 4/5 | — | — | Aug 12, 2025 | - |
| 02054332 | Lost package follow-up | Open | High |  Roland Ortiz-McGlynn | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Jul 15, 2025 | - |
| 03022812 | Birthday gift not received | Open | Normal |  Rodney Walker | — |  Eula McKenzie | vip | - | —Skipped | — | — | — | Oct 22, 2025 | - | |
| 03080811 | Loyalty points not posting | Solved | Normal |  Miss Nellie Kessler | — |  Julie Hodkiewicz | loyaltyshade-match | 6h | ⊘Not fired | — | — | — | Sep 17, 2025 | - | |
| 37836836 | Refund not received | Solved | Low |  Tonya Koepp MD | — |  Leonard Waters-Howell | Social | influencerreturnsfragrance | 5d 8h | ⊘Not fired | — | — | — | Aug 7, 2025 | - |
| 53338265 | Missing items in shipment | Solved | Normal |  Maureen Schoen | — |  Ignatius Cummerata | damaged | 16h | ⊘Not fired | — | — | — | Apr 1, 2026 | - | |
| 30382833 | Return after 30-day window | Pending | Normal |  Mrs. Dorothy Russel | — |  Kip Schroeder IV | shade-matchdamagedinfluencer | - | —Skipped | — | — | — | Jun 29, 2025 | - | |
| 25695261 | Pro discount enrollment | Solved | Low |  Lorraine Kunze | — |  Chaz Renner | Phone | fragranceapp | 5h | ○Sent, no reply | — | — | — | Apr 19, 2026 | - |
| 52574174 | Wrong shade sent | Solved | Normal |  Orin Beier II | — | Leonard Waters-Howell | loyaltysampleswholesale | 11h | ●Responded | 5/5 | — | — | Aug 12, 2025 | - | |
| 14275155 | Cancel subscription / Auto-replenish | Solved | Normal |  Myrtle Pagac | — |  Kaela Friesen | shipping | 21h | ●Responded | 5/5 | — | — | Sep 19, 2025 | - | |
| 39537044 | Question about product ingredients | Pending | Low |  Alexandrea Stroman | — |  Lily Raynor | refundwholesaleapp | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 88629516 | BOPIS pickup not ready | Solved | Normal |  Tyrone Jacobi DVM | — |  Faith Hilll | Chat | refundloyaltydamaged | 4h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 69814782 | Refund not received | Solved | Normal |  Sabrina Klocko | — |  Tommy Kuvalis | samplesapp | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 67523488 | Missing samples in order | Solved | Low |  Stanford White | — |  Katrina Johns | loyaltyshippingvip | 3d 6h | ⊘Not fired | — | — | — | Oct 5, 2025 | - | |
| 39365970 | Restock alert for backorder | Solved | Low |  Lindsey Schneider | — | Ignatius Cummerata | fragrance | 1h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - | |
| 46636586 | Cancel subscription / Auto-replenish | Solved | High |  Casandra Schiller | — |  Vilma Gusikowski | Chat | — | 5h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 98920888 | Restock alert for backorder | Solved | Normal |  Ms. Zoey Feeney | — |  Miss Amber Hintz Sr. | Social | gift-carddamagedloyalty | 16h | ⊘Not fired | — | — | — | Mar 21, 2026 | - |
| 44838160 | Refund not received | Open | Normal |  Ms. Jeannette Heaney | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Apr 14, 2026 | - | |
| 60100975 | Wholesale order question | Solved | Low |  Tasha Cartwright II | — | Vilma Gusikowski | Phone | wholesale | 4h | ●Responded | 5/5 | — | — | Aug 17, 2025 | - |
| 29955370 | Price match request | Solved | Normal |  Myah Barrows | — |  Steve O'Conner | Chat | samples | 2h | ⊘Not fired | — | — | — | Apr 15, 2026 | - |
| 34076366 | Return after 30-day window | Solved | Normal |  Marques Turner | — | Ignatius Cummerata | damaged | 8d 13h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 27654516 | Wrong shade sent | Pending | Normal |  Hildegard Murray | — |  Mr. Skyla Trantow | Chat | bopisloyalty | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 41938423 | Birthday gift not received | Open | Normal |  Anita Kerluke | — |  Darryl Jacobi | Phone | samples | - | —Skipped | — | — | — | Apr 6, 2026 | - |
| 54002720 | Refund not received | Solved | Normal |  Marlin Gerhold | — | Katrina Johns | influencer | 3h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 39839311 | App login problem | Solved | Low |  Ebony Bosco | — | Darryl Jacobi | bopis | 5h | ●Responded | 3/5 | — | — | Oct 8, 2025 | - | |
| 61132661 | Shipping cost question | Solved | Urgent |  Fredrick Mills | — | Steve O'Conner | bopisgift-carddamaged | 21h | ●Responded | 5/5 | — | — | May 8, 2026 | - | |
| 15134832 | Price match request | Pending | Normal |  Miss Dino Hodkiewicz | — | Chaz Renner | Chat | refundbopisshipping | - | —Skipped | — | — | — | Oct 4, 2025 | - |
| 43810392 | Pro discount enrollment | Open | Low |  Glen Flatley | — | Kaela Friesen | influencerloyaltygift-card | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 11484358 | Where is my order? | Solved | Normal |  Billie Okuneva | — | Lily Raynor | loyaltyvip | 3h | ●Responded | 1/5 | — | — | Dec 30, 2025 | - | |
| 68921841 | Gift card balance question | Solved | Low |  Patti Monahan | Verde Concierge |  Mr. Eliza Gerhold IV | loyalty | 2h | ●Responded | 5/5 | — | — | Apr 2, 2026 | - | |
| 42994411 | Birthday gift not received | Solved | High |  Tressie Cassin-Muller | — | Eula McKenzie | samples | 1d 2h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 47764503 | Allergic reaction concern | Solved | Low |  Cathy O'Keefe | — | Kip Schroeder IV | samplesrefundapp | 2d 12h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - | |
| 11571254 | Allergic reaction concern | Pending | Normal |  Mr. Nickolas Pouros | — | Mr. Skyla Trantow | Chat | fragranceloyaltybopis | - | —Skipped | — | — | — | Apr 13, 2026 | - |
| 64070249 | Insider tier issue | Solved | High |  Shelia Kerluke | — |  Oscar O'Hara | samplesshipping | 16h | ●Responded | 2/5 | — | — | Aug 22, 2025 | - | |
| 06982211 | Birthday gift not received | Pending | Normal | Tonya Koepp MD | — |  Amely Pacocha | gift-card | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 30471596 | App crashes at checkout | Pending | Urgent |  Travon Kuhic V | — | Kip Schroeder IV | apployaltybopis | - | —Skipped | — | — | — | Sep 10, 2025 | - | |
| 37818551 | Cancel order request | Pending | Normal |  Irma Fahey | — | Garth Dooley | shade-match | - | —Skipped | — | — | — | Dec 10, 2025 | - | |
| 55522979 | BOPIS order cancelled at store | Open | Low |  Wilmer Luettgen | — | Julie Hodkiewicz | vipbopis | - | —Skipped | — | — | — | Oct 9, 2025 | - | |
| 01986218 | Refund not received | Open | Urgent |  Catherine Walter | — | Steve O'Conner | influencerfragranceshade-match | - | —Skipped | — | — | — | May 30, 2025 | - | |
| 03294528 | Discount code not working | Solved | Normal |  Katherine Conn | — | Tommy Kuvalis | Chat | samples | 2d 13h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 93390059 | Wrong shade sent | Solved | High |  Loyce Ferry | — | Oscar O'Hara | Social | vip | 3h | ⊘Not fired | — | — | — | Mar 21, 2026 | - |
| 11277271 | Question about product ingredients | Solved | Normal |  Willis Yundt | — |  Dr. Mandy McLaughlin | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 63285382 | Insider tier issue | Solved | Normal |  Shaun Corkery-Rau | — | Dr. Mandy McLaughlin | gift-card | 1h | ⊘Not fired | — | — | — | Jun 16, 2025 | - | |
| 33826972 | Foundation match help | Solved | Low |  Patty Pfannerstill II | — | Oscar O'Hara | Chat | influencersamplesdamaged | 3h | ●Responded | 5/5 | — | — | Dec 31, 2025 | - |
| 70498284 | Order arrived damaged | Solved | Normal |  Forrest Stehr | — | Jacklyn Dare | refund | 10h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 90782714 | Pro discount enrollment | Solved | High |  Darla Torp-McClure PhD | — | Lily Raynor | Chat | shippingbopis | 9h | ●Responded | 5/5 | — | — | Dec 27, 2025 | - |
| 94277742 | Question about product ingredients | Solved | Urgent |  Nichole O'Hara | — | Oscar O'Hara | Chat | loyalty | 6h | ●Responded | 5/5 | — | — | Oct 21, 2025 | - |
| 51717285 | Birthday gift not received | Solved | Normal |  Horace Satterfield | — | Jacklyn Dare | — | 5h | ⊘Not fired | — | — | — | Mar 21, 2026 | - | |
| 92086211 | Foundation match help | Solved | Low |  Mrs. Leora Muller | House of Lumière |  Yazmin Jast | Social | returns | 1d 19h | ⊘Not fired | — | — | — | Mar 22, 2026 | - |
| 20020403 | Birthday gift not received | Solved | Normal |  Reagan Erdman | — | Miss Amber Hintz Sr. | Social | fragrancewholesalerefund | 2d 18h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |