External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 45123385 | Where is my order? | Closed | Low | — | samplesshippingapp | 9d 2h | ⊘Not fired | — | — | — | Jan 30, 2026 | Feb 9, 2026 | |||
| 01592258 | Shipping cost question | Closed | Normal | — | Chat | shippinggift-card | 2d 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 9, 2026 | ||
| 15455604 | App crashes at checkout | Closed | Normal | — | Chat | — | 2d 2h | ●Responded | 3/5 | — | — | Feb 6, 2026 | Feb 9, 2026 | ||
| 61886038 | BOPIS pickup not ready | Closed | Low | — | Chat | samples | 2h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 9, 2026 | ||
| 83113989 | Restock alert for backorder | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 9, 2026 | |||
| 17431230 | Gift card balance question | Closed | Normal | — | influencerfragrancebopis | 1h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 9, 2026 | |||
| 19723497 | Klarna / Afterpay split issue | Closed | Normal | — | loyaltywholesalebopis | 2d 1h | ○Sent, no reply | — | — | — | Feb 1, 2026 | Feb 9, 2026 | |||
| 95495738 | Allergic reaction concern | Closed | Normal | — | shippinggift-cardbopis | 1d 1h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 9, 2026 | |||
| 54270799 | Wrong shade sent | Closed | Normal | — | Chat | bopisviprefund | 8d | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 9, 2026 | ||
| 15404562 | Item authenticity concern | Closed | Low | — | Chat | returns | 22h | ●Responded | 1/11 | — | — | Feb 3, 2026 | Feb 9, 2026 | ||
| 83800904 | Allergic reaction concern | Closed | Normal | — | Chat | — | 21h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 9, 2026 | ||
| 73638003 | App crashes at checkout | Closed | Normal | — | Social | — | 21h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 9, 2026 | ||
| 04461869 | App crashes at checkout | Closed | Urgent | Verde Concierge | Chat | — | 8d 16h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 9, 2026 | ||
| 61059479 | Store experience feedback | Closed | Normal | — | bopis | 16h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 9, 2026 | |||
| 71696652 | Birthday gift not received | Closed | Low | — | returns | 2d 15h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 9, 2026 | |||
| 99187903 | Refund not received | Closed | Low | — | fragranceshipping | 14h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 9, 2026 | |||
| 30795678 | Cancel order request | Closed | Low | — | — | 13h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 9, 2026 | |||
| 17263149 | Missing items in shipment | Closed | Urgent | — | Social | returns | 2d 12h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 9, 2026 | ||
| 50692447 | Birthday gift not received | Closed | Normal | — | returnsgift-card | 10h | ●Responded | 2/5 | — | — | Feb 1, 2026 | Feb 9, 2026 | |||
| 21397371 | Wrong shade sent | Closed | Normal | — | wholesalevipsamples | 9h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 8, 2026 | |||
| 42526007 | Allergic reaction concern | Closed | Low | — | Chat | refund | 6h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 8, 2026 | ||
| 43385078 | Missing items in shipment | Closed | Low | — | bopis | 6h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 8, 2026 | |||
| 15670120 | Where is my order? | Closed | Normal | — | Phone | appvipinfluencer | 6h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | ||
| 87244643 | Wholesale order question | Closed | Normal | — | Phone | — | 6h | ⊘Not fired | — | — | — | Feb 4, 2026 | Feb 8, 2026 | ||
| 44941968 | Allergic reaction concern | Closed | High | — | shade-match | 6h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 8, 2026 | |||
| 82311472 | Birthday gift not received | Closed | Normal | — | fragrance | 5h | ⊘Not fired | — | — | — | Feb 3, 2026 | Feb 8, 2026 | |||
| 28946163 | App crashes at checkout | Closed | High | — | influencer | 1d 5h | ●Responded | 4/5 | — | — | Feb 4, 2026 | Feb 8, 2026 | |||
| 37711889 | Where is my order? | Closed | Normal | — | Phone | bopisloyalty | 5h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 8, 2026 | ||
| 76234172 | Missing samples in order | Closed | Normal | — | returnsdamagedwholesale | 5h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 8, 2026 | |||
| 08802028 | Price match request | Closed | High | — | Chat | — | 5h | ●Responded | 1/5 | — | — | Feb 6, 2026 | Feb 8, 2026 | ||
| 80737671 | Foundation match help | Closed | Low | — | Chat | shade-match | 4h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 8, 2026 | ||
| 18324918 | Question about product ingredients | Closed | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 8, 2026 | ||
| 10335738 | Shipping cost question | Closed | Normal | — | loyaltyrefundwholesale | 2d 4h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | |||
| 42953849 | Item authenticity concern | Closed | Normal | — | Chat | samplesloyalty | 3h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 8, 2026 | ||
| 64080371 | Address change after shipping | Closed | Normal | — | Phone | — | 3h | ●Responded | 5/5 | — | — | Feb 4, 2026 | Feb 8, 2026 | ||
| 83276845 | Missing samples in order | Closed | Normal | — | Chat | loyaltyshade-match | 2h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | ||
| 17822066 | Price match request | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 8, 2026 | |||
| 97401380 | Influencer code not working | Closed | High | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 8, 2026 | ||
| 55139805 | App crashes at checkout | Closed | Normal | — | influencershade-matchfragrance | 1h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | |||
| 89627443 | Question about product ingredients | Closed | Normal | — | — | 1h | ●Responded | 4/5 | — | — | Feb 6, 2026 | Feb 8, 2026 | |||
| 53697750 | App login problem | Closed | Normal | — | Chat | shade-matchdamaged | 1h | ●Responded | 5/5 | — | — | Feb 7, 2026 | Feb 8, 2026 | ||
| 63126851 | Store experience feedback | Closed | Low | — | Chat | damaged | 1h | ●Responded | 5/5 | — | — | Feb 4, 2026 | Feb 8, 2026 | ||
| 90235177 | Price match request | Closed | High | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 8, 2026 | ||
| 46325822 | Influencer code not working | Closed | Low | — | returnsinfluencer | 1h | ●Responded | 5/5 | — | — | Feb 2, 2026 | Feb 8, 2026 | |||
| 35084656 | Influencer code not working | Closed | Normal | — | Chat | vip | 1d | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 8, 2026 | ||
| 47233563 | Question about product ingredients | Closed | Normal | — | gift-card | 2d 20h | ⊘Not fired | — | — | — | Jan 29, 2026 | Feb 8, 2026 | |||
| 59188600 | Question about product ingredients | Closed | Normal | — | Chat | — | 17h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 8, 2026 | ||
| 69330393 | Allergic reaction concern | Closed | Normal | — | shipping | 5d 17h | ●Responded | 2/5 | — | — | Jan 30, 2026 | Feb 8, 2026 | |||
| 72740714 | Discount code not working | Closed | High | — | Chat | influencervipdamaged | 16h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 8, 2026 | ||
| 32663860 | App login problem | Closed | Low | — | vipsamples | 16h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 8, 2026 |