External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36939708 | App crashes at checkout | Closed | High | — | Social | samples | 1h | ⊘Not fired | — | — | — | Aug 29, 2025 | Aug 30, 2025 | ||
| 00395610 | Where is my order? | Closed | Normal | — | wholesaledamaged | 1h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 30, 2025 | |||
| 39170425 | Loyalty points not posting | Closed | High | — | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Aug 30, 2025 | |||
| 83919667 | Klarna / Afterpay split issue | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 30, 2025 | |||
| 25669325 | Return after 30-day window | Closed | Normal | — | Phone | — | 1d | ⊘Not fired | — | — | — | Aug 28, 2025 | Aug 30, 2025 | ||
| 45732828 | Restock alert for backorder | Closed | High | — | loyaltysamplesfragrance | 23h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 30, 2025 | |||
| 37837790 | Where is my order? | Closed | High | — | appreturns | 23h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 30, 2025 | |||
| 78932359 | Insider tier issue | Closed | High | — | Chat | fragrance | 22h | ●Responded | 5/5 | — | — | Aug 28, 2025 | Aug 30, 2025 | ||
| 54943003 | App login problem | Closed | Normal | — | Chat | — | 20h | ●Responded | 5/5 | — | — | Aug 24, 2025 | Aug 30, 2025 | ||
| 77537073 | Birthday gift not received | Closed | Low | — | — | 18h | ⊘Not fired | — | — | — | Aug 24, 2025 | Aug 30, 2025 | |||
| 75873171 | Wholesale order question | Closed | Normal | — | — | 1d 17h | ⊘Not fired | — | — | — | Aug 21, 2025 | Aug 30, 2025 | |||
| 07617635 | Refund not received | Closed | Normal | — | Phone | shade-matchapployalty | 1d 14h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 30, 2025 | ||
| 24439840 | Cancel order request | Closed | High | Verde Concierge | samplesloyalty | 14h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 30, 2025 | |||
| 41314434 | Foundation match help | Closed | Normal | — | influencer | 14h | ●Responded | 3/5 | — | — | Aug 28, 2025 | Aug 30, 2025 | |||
| 54736534 | Missing samples in order | Closed | Normal | — | Chat | returnsbopisdamaged | 13h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 30, 2025 | ||
| 62962015 | Lost package follow-up | Closed | Urgent | — | Chat | shippinggift-cardrefund | 1d 12h | ⊘Not fired | — | — | — | Aug 26, 2025 | Aug 30, 2025 | ||
| 91025109 | App login problem | Closed | Normal | — | influencerdamaged | 6h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 29, 2025 | |||
| 72645677 | Order arrived damaged | Closed | Normal | — | bopisshade-match | 2d 6h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 29, 2025 | |||
| 55390741 | Address change after shipping | Closed | Normal | — | — | 6h | ●Responded | 9/11 | — | — | Aug 27, 2025 | Aug 29, 2025 | |||
| 21950188 | BOPIS pickup not ready | Closed | Normal | — | Chat | samples | 5h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 29, 2025 | ||
| 47335801 | Allergic reaction concern | Closed | Normal | — | shippingfragrance | 5h | ●Responded | 4/5 | — | — | Aug 22, 2025 | Aug 29, 2025 | |||
| 98575412 | BOPIS pickup not ready | Closed | High | — | — | 5h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Aug 29, 2025 | |||
| 79667179 | Order arrived damaged | Closed | Normal | — | fragrancebopis | 5h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 29, 2025 | |||
| 28631675 | Allergic reaction concern | Closed | Normal | — | influencerfragrancewholesale | 5h | ●Responded | 5/5 | — | — | Aug 26, 2025 | Aug 29, 2025 | |||
| 00470812 | Store experience feedback | Closed | High | — | damagedshipping | 4h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Aug 29, 2025 | |||
| 21005763 | Restock alert for backorder | Closed | High | — | Chat | refundreturns | 3h | ●Responded | 5/5 | — | — | Aug 23, 2025 | Aug 29, 2025 | ||
| 32752558 | Address change after shipping | Closed | Normal | — | loyaltyinfluencer | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 29, 2025 | |||
| 44396042 | Cancel subscription / Auto-replenish | Closed | Normal | — | wholesaleshipping | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 29, 2025 | |||
| 67180733 | Lost package follow-up | Closed | Low | — | shipping | 2h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 29, 2025 | |||
| 93916772 | Refund not received | Closed | Normal | — | samplesgift-cardwholesale | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 29, 2025 | |||
| 05445405 | App login problem | Closed | Normal | — | Chat | bopisdamagedrefund | 1h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Aug 29, 2025 | ||
| 18685627 | Foundation match help | Closed | Normal | — | refundinfluencer | 1h | ●Responded | 4/5 | — | — | Aug 22, 2025 | Aug 29, 2025 | |||
| 12682824 | Cancel order request | Closed | Normal | — | Phone | appreturns | 1h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 29, 2025 | ||
| 62420230 | BOPIS pickup not ready | Closed | Normal | — | — | 16h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 29, 2025 | |||
| 01942146 | Birthday gift not received | Closed | Normal | — | — | 2d 16h | ●Responded | 4/5 | — | — | Aug 22, 2025 | Aug 29, 2025 | |||
| 76605781 | Cancel order request | Closed | Normal | — | Chat | vipbopis | 1d 15h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 29, 2025 | ||
| 03749259 | App login problem | Closed | Normal | — | — | 15h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 29, 2025 | |||
| 86136621 | Wrong shade sent | Closed | Low | — | Phone | samples | 10h | ○Sent, no reply | — | — | — | Aug 24, 2025 | Aug 29, 2025 | ||
| 30724914 | Discount code not working | Closed | Normal | — | Chat | appsamples | 2d 10h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 29, 2025 | ||
| 43719511 | Loyalty points not posting | Closed | Normal | — | bopis | 9h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Aug 28, 2025 | |||
| 56684360 | Loyalty points not posting | Closed | Normal | — | Phone | loyaltyinfluencersamples | 7h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Aug 28, 2025 | ||
| 22616738 | Cancel subscription / Auto-replenish | Closed | High | — | — | 7h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Aug 28, 2025 | |||
| 60400553 | Order arrived damaged | Closed | Normal | — | damaged | 6h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Aug 28, 2025 | |||
| 42417371 | Influencer code not working | Closed | Urgent | — | Chat | bopisgift-cardapp | 6h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 28, 2025 | ||
| 70231574 | Loyalty points not posting | Closed | High | — | — | 6h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 28, 2025 | |||
| 41135399 | Order arrived damaged | Closed | Normal | — | shippingreturnsrefund | 1d 6h | ●Responded | 7/11 | — | — | Aug 24, 2025 | Aug 28, 2025 | |||
| 58939660 | Influencer code not working | Closed | Normal | — | vipbopisshade-match | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 28, 2025 | |||
| 51099573 | Restock alert for backorder | Closed | Normal | — | Chat | — | 6h | ●Responded | 4/5 | — | — | Aug 21, 2025 | Aug 28, 2025 | ||
| 10357290 | App login problem | Closed | High | — | — | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | Aug 28, 2025 | |||
| 94873754 | Lost package follow-up | Closed | Urgent | — | Chat | loyaltyreturns | 3d 6h | ●Responded | 1/5 | — | — | Aug 18, 2025 | Aug 28, 2025 |