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Showing 13,401 - 13,450 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30718097 | Lost package follow-up | Solved | Normal |  Dr. Liam Waelchi | — |  Jacklyn Dare | gift-cardreturns | 2d 4h | ⊘Not fired | — | — | — | Jul 24, 2025 | - | |
| 40482703 | BOPIS order cancelled at store | Solved | High |  Alton Greenfelder | — |  Vilma Gusikowski | shipping | 1d | ○Sent, no reply | — | — | — | Mar 1, 2026 | - | |
| 12335699 | Loyalty points not posting | Solved | Low |  Carol Morissette | — |  Yazmin Jast | app | 5h | ●Responded | 9/11 | — | — | Apr 27, 2026 | - | |
| 00457743 | App login problem | Pending | High |  Florida Hammes | — |  Kip Schroeder IV | Social | — | - | —Skipped | — | — | — | Jul 21, 2025 | - |
| 67785342 | Foundation match help | Pending | Normal |  Wm Durgan | — | Kip Schroeder IV | appreturns | - | —Skipped | — | — | — | Feb 21, 2026 | - | |
| 64499124 | App crashes at checkout | Open | Normal |  Darrell Weber | — |  Eula McKenzie | Chat | influencer | - | —Skipped | — | — | — | Dec 19, 2025 | - |
| 68224283 | Where is my order? | Solved | Normal |  Frankie Emard-Reinger | — |  Julie Hodkiewicz | Phone | shade-matchfragrancevip | 2h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 26908227 | Foundation match help | Solved | Normal |  Ben Heidenreich | — | Jacklyn Dare | Chat | — | 4d 9h | ●Responded | 7/11 | — | — | Jul 6, 2025 | - |
| 13550383 | Price match request | Solved | Normal |  Jill Ruecker Sr. | — |  Steve O'Conner | Chat | loyaltydamaged | 18h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 10817225 | Where is my order? | Solved | Normal | Florida Hammes | — |  Faith Hilll | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 63773844 | Cancel order request | Solved | Normal |  Mr. Kent Feeney | — |  Mr. Eliza Gerhold IV | damaged | 21h | ⊘Not fired | — | — | — | Sep 14, 2025 | - | |
| 56348615 | Price match request | Solved | High |  Todd Gorczany | — |  Tommy Kuvalis | gift-card | 4h | ●Responded | 10/11 | — | — | Feb 15, 2026 | - | |
| 68090344 | Missing items in shipment | Pending | Low |  Patty Balistreri | — | Faith Hilll | vipshade-match | - | —Skipped | — | — | — | Sep 23, 2025 | - | |
| 18200934 | Question about product ingredients | Solved | Normal |  Miss Emma Weimann | — |  Mr. Skyla Trantow | fragrancegift-carddamaged | 4d 5h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - | |
| 04585731 | Loyalty points not posting | Solved | Normal |  Mrs. Easter Jakubowski Jr. | — | Steve O'Conner | sampleswholesale | 5h | ●Responded | 5/5 | — | — | Sep 23, 2025 | - | |
| 34470457 | Store experience feedback | Solved | Low |  Naomi Pacocha | — |  Mr. Lonie Hudson | Chat | — | 7h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 63038983 | Shipping cost question | Solved | Normal |  Alfreda Shields | — | Faith Hilll | shade-matchappshipping | 5h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 91603000 | Influencer code not working | Solved | Normal |  Mortimer Boyle | — |  Katrina Johns | Phone | shade-matchsamples | 14h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 49458616 | Insider tier issue | Solved | High |  Shaylee Frami | — | Steve O'Conner | damagedrefund | 10h | ⊘Not fired | — | — | — | Aug 26, 2025 | - | |
| 10421427 | BOPIS order cancelled at store | Pending | Low |  Tavares Senger | — |  Ignatius Cummerata | refundshipping | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 05303924 | Item authenticity concern | Solved | Normal |  Coralie Haag | — |  Garth Dooley | — | 1d 7h | ●Responded | 9/11 | — | — | Sep 23, 2025 | - | |
| 98063477 | Gift card balance question | Solved | Normal |  Cecilia Hilll | Quartz Gifting | Faith Hilll | wholesalefragrance | 3h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - | |
| 48079585 | Missing samples in order | Solved | Normal |  Faith Douglas | — | Julie Hodkiewicz | refundfragrance | 1d 8h | ●Responded | 4/5 | — | — | May 18, 2026 | - | |
| 83612305 | Foundation match help | Solved | Low |  Alyssa Christiansen | — |  Dr. Mandy McLaughlin | returnsrefundshade-match | 3h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 35998383 | Missing items in shipment | Solved | Normal |  Kylie Hilll Sr. | — | Yazmin Jast | bopiswholesalerefund | 6h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 59000066 | App login problem | Solved | Low |  Kathryn Grimes-McLaughlin | — | Eula McKenzie | Phone | appbopis | 2d 2h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 09878222 | Price match request | Solved | Low |  Miss Jayden Ferry II | — |  Oscar O'Hara | refund | 6h | ●Responded | 5/5 | — | — | Jun 19, 2025 | - | |
| 50971849 | Refund not received | Solved | High |  Mr. Sheldon Orn | — | Julie Hodkiewicz | Chat | wholesalebopis | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 72160688 | BOPIS order cancelled at store | Solved | High |  Martin Altenwerth | — | Ignatius Cummerata | shade-matchfragrancesamples | 10h | ●Responded | 4/5 | — | — | Jan 6, 2026 | - | |
| 71988215 | BOPIS order cancelled at store | Solved | Normal |  Marlene Feeney | — | Oscar O'Hara | loyaltywholesale | 8h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 49554233 | Influencer code not working | Solved | Low |  Dr. George Cummings | — | Faith Hilll | gift-cardbopisreturns | 5h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |
| 94862901 | Loyalty points not posting | Solved | Normal |  Myron Watsica | — | Oscar O'Hara | fragranceapp | 3h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 45405088 | Insider tier issue | Solved | Normal |  Ernestina Rau | — |  Miss Amber Hintz Sr. | fragrancevip | 11h | ●Responded | 3/5 | — | — | Dec 2, 2025 | - | |
| 39712949 | App login problem | Solved | Low |  Miss Nellie Kessler | — | Garth Dooley | samples | 2d 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |
| 90055032 | Insider tier issue | Solved | Normal |  Claude Bayer | — | Jacklyn Dare | Social | shade-matchreturnsrefund | 18h | ⊘Not fired | — | — | — | Mar 9, 2026 | - |
| 89243476 | App login problem | Solved | High |  Daniella Berge | — |  Lily Raynor | Chat | gift-cardbopisdamaged | 3h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 15015992 | Cancel subscription / Auto-replenish | Pending | Low |  Tamara Corkery | — | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Sep 9, 2025 | - | |
| 65143455 | Refund not received | Open | Normal |  Clint Konopelski | — |  Amely Pacocha | bopis | - | —Skipped | — | — | — | Jan 24, 2026 | - | |
| 22316479 | Wrong shade sent | Solved | High |  Waino Fadel | — | Tommy Kuvalis | Social | shade-matchinfluencerfragrance | 2h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 35538528 | Wrong shade sent | Solved | Low |  Tasha Cartwright II | — | Mr. Skyla Trantow | apprefundreturns | 12h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 65046519 | Where is my order? | Solved | Normal |  Myriam Rau | — | Julie Hodkiewicz | shippingvip | 1d 11h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 62063022 | Insider tier issue | Pending | Low |  Mr. Marquis Hermann | — |  Darryl Jacobi | appvipwholesale | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 25375121 | BOPIS pickup not ready | Solved | Normal |  Cathy Rempel | Studio Eleven | Tommy Kuvalis | Phone | wholesalevip | 7h | ●Responded | 5/5 | — | — | Sep 28, 2025 | - |
| 69048252 | Gift card balance question | Open | Normal |  Reese Senger | — | Lily Raynor | Chat | — | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 15775371 | BOPIS order cancelled at store | Solved | Normal |  Miss Caroline Gusikowski | — | Mr. Eliza Gerhold IV | Chat | returnsshade-match | 3h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 22508738 | Birthday gift not received | Solved | Normal |  Mr. Elvie Block | — | Garth Dooley | samplesshipping | 2h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 85868082 | Missing samples in order | Solved | Normal |  Florida Homenick | — | Steve O'Conner | — | 11h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 98743941 | Order arrived damaged | Solved | Normal |  Alan Rosenbaum | — | Yazmin Jast | — | 5h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 71137649 | Missing items in shipment | Solved | Normal |  Janet Lynch | — |  Kaela Friesen | shipping | 6h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |
| 29806276 | Cancel subscription / Auto-replenish | Open | Normal |  Candace Anderson-Harber Sr. | Verde Concierge | Julie Hodkiewicz | Chat | influencergift-cardbopis | - | —Skipped | — | — | — | Apr 3, 2026 | - |