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82667325Store experience feedbackClosedNormalTamara Corkery—Eula McKenzieEmail—3d○Sent, no reply———Dec 12, 2025Dec 18, 2025
19507550BOPIS order cancelled at storeClosedLowBrad Littel—Amely PacochaEmail—1d○Sent, no reply———Dec 12, 2025Dec 18, 2025
65808705Discount code not workingClosedHighMiss Dino Hodkiewicz—Darryl JacobiEmail
damaged
4d 23h○Sent, no reply———Dec 11, 2025Dec 18, 2025
41907021Order arrived damagedClosedNormalJoshua Douglas—Kip Schroeder IVEmail
vip
23h○Sent, no reply———Dec 15, 2025Dec 18, 2025
78563450Wrong shade sentClosedHighBritney Kilback-Bartell—Julie HodkiewiczEmail
fragranceinfluencer
23h⊘Not fired———Dec 10, 2025Dec 18, 2025
41920512Missing items in shipmentClosedNormalWilfred Fay—Yazmin JastEmail
loyaltyshade-matchwholesale
2d 22h○Sent, no reply———Dec 9, 2025Dec 18, 2025
12744994Return after 30-day windowClosedNormalDejon McLaughlin Sr.—Eula McKenzieChat
loyalty
22h○Sent, no reply———Dec 16, 2025Dec 18, 2025
30938648Refund not receivedClosedNormalKathryn Bogisich—Amely PacochaEmail
shade-match
19h○Sent, no reply———Dec 10, 2025Dec 18, 2025
80892071Discount code not workingClosedLowOlga Hegmann—Amely PacochaPhone
wholesalesamplesshipping
2d 19h○Sent, no reply———Dec 9, 2025Dec 18, 2025
55234118Lost package follow-upClosedNormalRufus Steuber—Mr. Eliza Gerhold IVSocial
shade-matchgift-card
18h⊘Not fired———Dec 16, 2025Dec 18, 2025
98125096Gift card balance questionClosedNormalBen McDermott—Kaela FriesenChat
refundwholesalevip
17h●Responded10/11——Dec 15, 2025Dec 18, 2025
05776183Discount code not workingClosedNormalMrs. Geneva Orn—Dr. Mandy McLaughlinChat
fragrance
16h●Responded3/5——Dec 15, 2025Dec 18, 2025
37015603Cancel order requestClosedNormalWendy Rolfson—Julie HodkiewiczChat
gift-cardrefund
14h○Sent, no reply———Dec 14, 2025Dec 18, 2025
90041449Foundation match helpClosedNormalJohnny Fay—Lily RaynorEmail
gift-cardshippingapp
1d 13h○Sent, no reply———Dec 13, 2025Dec 18, 2025
41509868Missing samples in orderClosedNormalCurtis Bednar—Amely PacochaEmail
samples
12h○Sent, no reply———Dec 14, 2025Dec 18, 2025
29486110Refund not receivedClosedLowGertrude Larson—Tommy KuvalisSocial
gift-cardreturns
11h⊘Not fired———Dec 12, 2025Dec 18, 2025
91385024Price match requestClosedHighStephen Kozey—Oscar O'HaraPhone
loyalty
11h●Responded1/5——Dec 15, 2025Dec 18, 2025
00315722Shipping cost questionClosedHighMelinda Runolfsdottir—Faith HilllChat
gift-cardshade-matchbopis
10h○Sent, no reply———Dec 15, 2025Dec 18, 2025
80182408Shipping cost questionClosedUrgentBrad Littel—Garth DooleyPhone—9h○Sent, no reply———Dec 13, 2025Dec 17, 2025
49489379Wholesale order questionClosedLowHudson Tromp—Faith HilllEmail
samplesapp
8h○Sent, no reply———Dec 13, 2025Dec 17, 2025
97802977Wrong shade sentClosedNormalRolando HodkiewiczCrown Department StoresEula McKenzieChat—7h●Responded2/5——Dec 16, 2025Dec 17, 2025
81215784Allergic reaction concernClosedNormalMr. Tommie Haley II—Mr. Cade SengerEmail
wholesalesamples
7h○Sent, no reply———Dec 16, 2025Dec 17, 2025
46842492Allergic reaction concernClosedNormalMarion Hermiston—Faith HilllPhone
samplesinfluencer
6h○Sent, no reply———Dec 10, 2025Dec 17, 2025
99821397App login problemClosedNormalRon Jakubowski DVM—Chaz RennerEmail
damagedgift-card
6h○Sent, no reply———Dec 10, 2025Dec 17, 2025
25137471Question about product ingredientsClosedNormalFlorida Hammes—Mr. Skyla TrantowPhone
shade-matchinfluencerfragrance
6h○Sent, no reply———Dec 12, 2025Dec 17, 2025
50333892Wholesale order questionClosedNormalEthelyn Marquardt—Eula McKenzieChat
shade-matchreturns
6h●Responded5/5——Dec 13, 2025Dec 17, 2025
93652099Discount code not workingClosedLowSavanna Breitenberg—Oscar O'HaraEmail
damagedgift-card
6h●Responded9/11——Dec 15, 2025Dec 17, 2025
08250223Address change after shippingClosedNormalMerritt Gibson—Jacklyn DareEmail
vipfragrance
6h●Responded5/5——Dec 13, 2025Dec 17, 2025
00887280Price match requestClosedNormalMalvina Hoeger—Katrina JohnsChat
fragrance
5h○Sent, no reply———Dec 12, 2025Dec 17, 2025
23067960Loyalty points not postingClosedNormalDr. Violet Gibson—Oscar O'HaraChat
shade-match
4h○Sent, no reply———Dec 10, 2025Dec 17, 2025
58185925BOPIS order cancelled at storeClosedHighLela Block—Kip Schroeder IVEmail
gift-card
4h○Sent, no reply———Dec 15, 2025Dec 17, 2025
05302631Allergic reaction concernClosedNormalOla Kovacek—Leonard Waters-HowellPhone
wholesaleloyalty
4h○Sent, no reply———Dec 11, 2025Dec 17, 2025
33210755Missing samples in orderClosedNormalYvonne Larkin—Oscar O'HaraEmail
samplesbopisapp
4h●Responded10/11——Dec 10, 2025Dec 17, 2025
48479705Store experience feedbackClosedNormalStella Koch—Katrina JohnsEmail
gift-cardshade-matchbopis
3h○Sent, no reply———Dec 10, 2025Dec 17, 2025
68497260Price match requestClosedNormalMs. Nadia Yundt—Leonard Waters-HowellEmail
wholesale
3h●Responded5/5——Dec 14, 2025Dec 17, 2025
93482238Item authenticity concernClosedLowDuane Effertz—Vilma GusikowskiEmail—3h○Sent, no reply———Dec 12, 2025Dec 17, 2025
46720849App crashes at checkoutClosedNormalRay Armstrong—Mr. Eliza Gerhold IVChat—3h●Responded1/5——Dec 12, 2025Dec 17, 2025
56061076Restock alert for backorderClosedNormalTerrence Baumbach—Steve O'ConnerEmail
samples
2h○Sent, no reply———Dec 11, 2025Dec 17, 2025
83026461Store experience feedbackClosedHighDeron Conn—Ignatius CummerataEmail
gift-card
2h○Sent, no reply———Dec 16, 2025Dec 17, 2025
29940810Foundation match helpClosedNormalFaye Beier—Yazmin JastEmail
fragranceshade-match
2d 2h○Sent, no reply———Dec 10, 2025Dec 17, 2025
14602923Where is my order?ClosedNormalKenneth O'Reilly—Vilma GusikowskiEmail
app
1h●Responded5/5——Dec 12, 2025Dec 17, 2025
23757381Discount code not workingClosedLowMakenna Douglas MD—Eula McKenzieEmail—1h○Sent, no reply———Dec 16, 2025Dec 17, 2025
42466335Foundation match helpClosedNormalMr. Armando Mertz—Mr. Lonie HudsonPhone—1h○Sent, no reply———Dec 12, 2025Dec 17, 2025
92663917Missing samples in orderClosedHighRolando HodkiewiczCrown Department StoresLeonard Waters-HowellChat
samplesfragrance
1h⊘Not fired———Dec 16, 2025Dec 17, 2025
24505724Foundation match helpClosedNormalJovanny Upton—Mr. Skyla TrantowChat
loyaltyshade-matchwholesale
23h●Responded7/11——Dec 15, 2025Dec 17, 2025
48774516Question about product ingredientsClosedNormalShirley Cartwright—Katrina JohnsEmail—2d 22h○Sent, no reply———Dec 10, 2025Dec 17, 2025
75355160Foundation match helpClosedHighAmber Dach—Chaz RennerEmail—21h⊘Not fired———Dec 9, 2025Dec 17, 2025
57722671Where is my order?ClosedNormalRhett Ondricka DDS—Faith HilllEmail—20h●Responded5/5——Dec 11, 2025Dec 17, 2025
77905132Loyalty points not postingClosedHighRon Jakubowski DVM—Julie HodkiewiczEmail
samplesinfluencer
18h●Responded1/5——Dec 12, 2025Dec 17, 2025
50198752Birthday gift not receivedClosedNormalAlfreda Shields—Ignatius CummerataEmail
fragrance
17h●Responded5/5——Dec 12, 2025Dec 17, 2025
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