External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 82667325 | Store experience feedback | Closed | Normal | — | — | 3d | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 18, 2025 | |||
| 19507550 | BOPIS order cancelled at store | Closed | Low | — | — | 1d | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 18, 2025 | |||
| 65808705 | Discount code not working | Closed | High | — | damaged | 4d 23h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 18, 2025 | |||
| 41907021 | Order arrived damaged | Closed | Normal | — | vip | 23h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 18, 2025 | |||
| 78563450 | Wrong shade sent | Closed | High | — | fragranceinfluencer | 23h | ⊘Not fired | — | — | — | Dec 10, 2025 | Dec 18, 2025 | |||
| 41920512 | Missing items in shipment | Closed | Normal | — | loyaltyshade-matchwholesale | 2d 22h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 18, 2025 | |||
| 12744994 | Return after 30-day window | Closed | Normal | — | Chat | loyalty | 22h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 18, 2025 | ||
| 30938648 | Refund not received | Closed | Normal | — | shade-match | 19h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 18, 2025 | |||
| 80892071 | Discount code not working | Closed | Low | — | Phone | wholesalesamplesshipping | 2d 19h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 18, 2025 | ||
| 55234118 | Lost package follow-up | Closed | Normal | — | Social | shade-matchgift-card | 18h | ⊘Not fired | — | — | — | Dec 16, 2025 | Dec 18, 2025 | ||
| 98125096 | Gift card balance question | Closed | Normal | — | Chat | refundwholesalevip | 17h | ●Responded | 10/11 | — | — | Dec 15, 2025 | Dec 18, 2025 | ||
| 05776183 | Discount code not working | Closed | Normal | — | Chat | fragrance | 16h | ●Responded | 3/5 | — | — | Dec 15, 2025 | Dec 18, 2025 | ||
| 37015603 | Cancel order request | Closed | Normal | — | Chat | gift-cardrefund | 14h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 18, 2025 | ||
| 90041449 | Foundation match help | Closed | Normal | — | gift-cardshippingapp | 1d 13h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 18, 2025 | |||
| 41509868 | Missing samples in order | Closed | Normal | — | samples | 12h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 18, 2025 | |||
| 29486110 | Refund not received | Closed | Low | — | Social | gift-cardreturns | 11h | ⊘Not fired | — | — | — | Dec 12, 2025 | Dec 18, 2025 | ||
| 91385024 | Price match request | Closed | High | — | Phone | loyalty | 11h | ●Responded | 1/5 | — | — | Dec 15, 2025 | Dec 18, 2025 | ||
| 00315722 | Shipping cost question | Closed | High | — | Chat | gift-cardshade-matchbopis | 10h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 18, 2025 | ||
| 80182408 | Shipping cost question | Closed | Urgent | — | Phone | — | 9h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 17, 2025 | ||
| 49489379 | Wholesale order question | Closed | Low | — | samplesapp | 8h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 17, 2025 | |||
| 97802977 | Wrong shade sent | Closed | Normal | Crown Department Stores | Chat | — | 7h | ●Responded | 2/5 | — | — | Dec 16, 2025 | Dec 17, 2025 | ||
| 81215784 | Allergic reaction concern | Closed | Normal | — | wholesalesamples | 7h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 17, 2025 | |||
| 46842492 | Allergic reaction concern | Closed | Normal | — | Phone | samplesinfluencer | 6h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | ||
| 99821397 | App login problem | Closed | Normal | — | damagedgift-card | 6h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | |||
| 25137471 | Question about product ingredients | Closed | Normal | — | Phone | shade-matchinfluencerfragrance | 6h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 | ||
| 50333892 | Wholesale order question | Closed | Normal | — | Chat | shade-matchreturns | 6h | ●Responded | 5/5 | — | — | Dec 13, 2025 | Dec 17, 2025 | ||
| 93652099 | Discount code not working | Closed | Low | — | damagedgift-card | 6h | ●Responded | 9/11 | — | — | Dec 15, 2025 | Dec 17, 2025 | |||
| 08250223 | Address change after shipping | Closed | Normal | — | vipfragrance | 6h | ●Responded | 5/5 | — | — | Dec 13, 2025 | Dec 17, 2025 | |||
| 00887280 | Price match request | Closed | Normal | — | Chat | fragrance | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 | ||
| 23067960 | Loyalty points not posting | Closed | Normal | — | Chat | shade-match | 4h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | ||
| 58185925 | BOPIS order cancelled at store | Closed | High | — | gift-card | 4h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 17, 2025 | |||
| 05302631 | Allergic reaction concern | Closed | Normal | — | Phone | wholesaleloyalty | 4h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 17, 2025 | ||
| 33210755 | Missing samples in order | Closed | Normal | — | samplesbopisapp | 4h | ●Responded | 10/11 | — | — | Dec 10, 2025 | Dec 17, 2025 | |||
| 48479705 | Store experience feedback | Closed | Normal | — | gift-cardshade-matchbopis | 3h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | |||
| 68497260 | Price match request | Closed | Normal | — | wholesale | 3h | ●Responded | 5/5 | — | — | Dec 14, 2025 | Dec 17, 2025 | |||
| 93482238 | Item authenticity concern | Closed | Low | — | — | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 | |||
| 46720849 | App crashes at checkout | Closed | Normal | — | Chat | — | 3h | ●Responded | 1/5 | — | — | Dec 12, 2025 | Dec 17, 2025 | ||
| 56061076 | Restock alert for backorder | Closed | Normal | — | samples | 2h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 17, 2025 | |||
| 83026461 | Store experience feedback | Closed | High | — | gift-card | 2h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 17, 2025 | |||
| 29940810 | Foundation match help | Closed | Normal | — | fragranceshade-match | 2d 2h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | |||
| 14602923 | Where is my order? | Closed | Normal | — | app | 1h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 17, 2025 | |||
| 23757381 | Discount code not working | Closed | Low | — | — | 1h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 17, 2025 | |||
| 42466335 | Foundation match help | Closed | Normal | — | Phone | — | 1h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 | ||
| 92663917 | Missing samples in order | Closed | High | Crown Department Stores | Chat | samplesfragrance | 1h | ⊘Not fired | — | — | — | Dec 16, 2025 | Dec 17, 2025 | ||
| 24505724 | Foundation match help | Closed | Normal | — | Chat | loyaltyshade-matchwholesale | 23h | ●Responded | 7/11 | — | — | Dec 15, 2025 | Dec 17, 2025 | ||
| 48774516 | Question about product ingredients | Closed | Normal | — | — | 2d 22h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | |||
| 75355160 | Foundation match help | Closed | High | — | — | 21h | ⊘Not fired | — | — | — | Dec 9, 2025 | Dec 17, 2025 | |||
| 57722671 | Where is my order? | Closed | Normal | — | — | 20h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 17, 2025 | |||
| 77905132 | Loyalty points not posting | Closed | High | — | samplesinfluencer | 18h | ●Responded | 1/5 | — | — | Dec 12, 2025 | Dec 17, 2025 | |||
| 50198752 | Birthday gift not received | Closed | Normal | — | fragrance | 17h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 17, 2025 |