External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09587162 | Question about product ingredients | Closed | High | — | Chat | returnswholesale | 1h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 21, 2025 | ||
| 23302948 | Foundation match help | Closed | Normal | — | — | 23h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 21, 2025 | |||
| 71206603 | Order arrived damaged | Closed | Normal | — | gift-cardsamplesvip | 1d 22h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 21, 2025 | |||
| 33001039 | Foundation match help | Closed | Normal | — | Chat | fragranceloyalty | 3d 21h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 21, 2025 | ||
| 94983820 | Pro discount enrollment | Closed | Low | — | Chat | app | 1d 19h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 21, 2025 | ||
| 61899394 | Allergic reaction concern | Closed | High | — | fragranceshippingloyalty | 19h | ●Responded | 4/5 | — | — | Sep 19, 2025 | Sep 21, 2025 | |||
| 96834093 | Item authenticity concern | Closed | Normal | — | Social | vipfragranceloyalty | 19h | ⊘Not fired | — | — | — | Sep 13, 2025 | Sep 21, 2025 | ||
| 54974852 | Wholesale order question | Closed | Urgent | — | Chat | bopisinfluencerrefund | 17h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 21, 2025 | ||
| 10513493 | Item authenticity concern | Closed | Normal | — | loyalty | 2d 16h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 21, 2025 | |||
| 71650713 | Where is my order? | Closed | Normal | — | influencer | 16h | ●Responded | 5/5 | — | — | Sep 13, 2025 | Sep 21, 2025 | |||
| 56540648 | Gift card balance question | Closed | Normal | — | fragrancewholesale | 15h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 21, 2025 | |||
| 75455353 | Insider tier issue | Closed | High | — | — | 13h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 21, 2025 | |||
| 56818161 | Shipping cost question | Closed | Normal | — | — | 12h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 21, 2025 | |||
| 18162613 | Cancel subscription / Auto-replenish | Closed | Low | — | shippingreturnsshade-match | 12h | ●Responded | 5/5 | — | — | Sep 15, 2025 | Sep 21, 2025 | |||
| 23436652 | Discount code not working | Closed | Low | — | Chat | — | 11h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 21, 2025 | ||
| 80085627 | Gift card balance question | Closed | High | — | — | 9h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 | |||
| 40193358 | Missing samples in order | Closed | Low | — | Chat | loyaltybopisreturns | 7h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 20, 2025 | ||
| 67141888 | Where is my order? | Closed | Normal | Verde Concierge | returnsfragrance | 2d 6h | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 20, 2025 | |||
| 13554245 | Address change after shipping | Closed | Normal | — | Social | — | 6h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 20, 2025 | ||
| 46362476 | Allergic reaction concern | Closed | Urgent | — | refund | 6h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 20, 2025 | |||
| 14754052 | Insider tier issue | Closed | Normal | — | appinfluencerfragrance | 6h | ●Responded | 5/5 | — | — | Sep 19, 2025 | Sep 20, 2025 | |||
| 55957529 | Allergic reaction concern | Closed | High | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 20, 2025 | ||
| 61635399 | Birthday gift not received | Closed | Low | — | refundapployalty | 5h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 | |||
| 22236364 | Klarna / Afterpay split issue | Closed | Low | — | Phone | app | 5h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 20, 2025 | ||
| 30158672 | Loyalty points not posting | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 20, 2025 | |||
| 16618800 | Klarna / Afterpay split issue | Closed | High | — | Phone | returnsloyalty | 5h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 | ||
| 70536396 | Refund not received | Closed | Normal | — | returnsgift-cardwholesale | 5h | ●Responded | 5/5 | — | — | Sep 14, 2025 | Sep 20, 2025 | |||
| 21547058 | Birthday gift not received | Closed | High | — | loyalty | 5h | ●Responded | 4/5 | — | — | Sep 19, 2025 | Sep 20, 2025 | |||
| 72438080 | Birthday gift not received | Closed | Low | — | damagedinfluencerbopis | 4h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 20, 2025 | |||
| 45862924 | Loyalty points not posting | Closed | High | — | Phone | shippingreturnssamples | 4h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 20, 2025 | ||
| 72605480 | Birthday gift not received | Closed | High | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 20, 2025 | ||
| 21046700 | Store experience feedback | Closed | Normal | — | loyaltyshippingbopis | 4h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 20, 2025 | |||
| 86358337 | Influencer code not working | Closed | High | — | returnsdamagedshade-match | 3h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 20, 2025 | |||
| 33591125 | App crashes at checkout | Closed | Low | — | shippingbopis | 1d 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 | |||
| 05293347 | Cancel order request | Closed | High | — | shippingsamples | 3h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 20, 2025 | |||
| 04495498 | Lost package follow-up | Closed | High | — | Chat | gift-cardfragranceinfluencer | 2h | ●Responded | 5/5 | — | — | Sep 18, 2025 | Sep 20, 2025 | ||
| 95493839 | App crashes at checkout | Closed | Normal | — | Phone | fragrance | 2h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 | ||
| 27134784 | Cancel order request | Closed | Normal | — | shipping | 1h | ●Responded | 4/5 | — | — | Sep 16, 2025 | Sep 20, 2025 | |||
| 48931465 | Shipping cost question | Closed | Normal | House of Lumière | samplesshipping | 1h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 20, 2025 | |||
| 40492171 | Influencer code not working | Closed | Normal | — | Chat | shippingbopisfragrance | 1h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 20, 2025 | ||
| 99788927 | Gift card balance question | Closed | Normal | — | — | 1d | ●Responded | 5/5 | — | — | Sep 17, 2025 | Sep 20, 2025 | |||
| 76478957 | Store experience feedback | Closed | Low | — | Chat | appreturnsvip | 1d | ●Responded | 4/5 | — | — | Sep 18, 2025 | Sep 20, 2025 | ||
| 74170237 | BOPIS order cancelled at store | Closed | Normal | — | bopisrefund | 23h | ●Responded | 1/5 | — | — | Sep 12, 2025 | Sep 20, 2025 | |||
| 46857340 | Lost package follow-up | Closed | Normal | — | — | 2d 22h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 20, 2025 | |||
| 71841785 | Birthday gift not received | Closed | Low | — | Chat | influencerrefund | 22h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 20, 2025 | ||
| 88141524 | BOPIS pickup not ready | Closed | Normal | — | Phone | — | 7d 22h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 20, 2025 | ||
| 97231892 | Pro discount enrollment | Closed | Normal | Silver Lake Studios | damagedsamples | 18h | ●Responded | 9/11 | — | — | Sep 12, 2025 | Sep 20, 2025 | |||
| 94269394 | Where is my order? | Closed | Urgent | — | fragrancewholesale | 17h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 | |||
| 92524156 | Allergic reaction concern | Closed | High | — | — | 2d 16h | ⊘Not fired | — | — | — | Sep 13, 2025 | Sep 20, 2025 | |||
| 83215289 | Restock alert for backorder | Closed | Normal | — | wholesalefragrance | 1d 16h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 |