External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34536818 | Price match request | Closed | Normal | — | shade-match | 14h | ●Responded | 5/5 | — | — | Mar 26, 2026 | Apr 1, 2026 | |||
| 63626389 | Discount code not working | Closed | Low | — | Chat | fragrancewholesaleloyalty | 8d 11h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Apr 1, 2026 | ||
| 40820535 | Allergic reaction concern | Closed | High | — | viployaltywholesale | 10h | ●Responded | 5/5 | — | — | Mar 30, 2026 | Apr 1, 2026 | |||
| 78445896 | Influencer code not working | Closed | Low | Marquee Events | bopisshipping | 8d 8h | ●Responded | 2/5 | — | — | Mar 18, 2026 | Mar 31, 2026 | |||
| 50079791 | Loyalty points not posting | Closed | Normal | — | damaged | 8h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 31, 2026 | |||
| 93172052 | Insider tier issue | Closed | Normal | — | Phone | damagedloyaltyinfluencer | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | ||
| 62084693 | Allergic reaction concern | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | ||
| 83446254 | Birthday gift not received | Closed | Low | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 31, 2026 | ||
| 43621444 | Return after 30-day window | Closed | Normal | — | Chat | wholesale | 6h | ●Responded | 4/5 | — | — | Mar 24, 2026 | Mar 31, 2026 | ||
| 01631419 | Cancel order request | Closed | Normal | — | Phone | influencerwholesale | 6h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 31, 2026 | ||
| 74361788 | Allergic reaction concern | Closed | Low | — | Phone | loyalty | 5h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 31, 2026 | ||
| 98324296 | Refund not received | Closed | Normal | — | Phone | loyaltyappinfluencer | 5h | ○Sent, no reply | — | — | — | Mar 29, 2026 | Mar 31, 2026 | ||
| 56807815 | Foundation match help | Closed | Low | — | Chat | refund | 4h | ●Responded | 3/5 | — | — | Mar 24, 2026 | Mar 31, 2026 | ||
| 07633565 | Klarna / Afterpay split issue | Closed | Low | — | bopis | 4h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | |||
| 14972229 | Restock alert for backorder | Closed | Normal | — | shade-matchshippingsamples | 4h | ⊘Not fired | — | — | — | Mar 30, 2026 | Mar 31, 2026 | |||
| 99981743 | Shipping cost question | Closed | Normal | — | gift-cardshippingvip | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 | |||
| 93762983 | Discount code not working | Closed | Normal | — | refunddamagedwholesale | 2d 4h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | |||
| 99937030 | Wholesale order question | Closed | Low | — | Chat | influencergift-cardwholesale | 3h | ●Responded | 5/5 | — | — | Mar 27, 2026 | Mar 31, 2026 | ||
| 60498038 | Refund not received | Closed | Normal | — | Phone | returnsgift-card | 3h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 31, 2026 | ||
| 56168025 | Shipping cost question | Closed | High | — | — | 3h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 | |||
| 89575383 | Cancel order request | Closed | Low | Aurora Hotels Group | Social | — | 2h | ⊘Not fired | — | — | — | Mar 24, 2026 | Mar 31, 2026 | ||
| 16463889 | Question about product ingredients | Closed | Normal | — | samplesbopisinfluencer | 2h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Mar 31, 2026 | |||
| 86205762 | Wholesale order question | Closed | Normal | — | Chat | influencer | 1d 2h | ○Sent, no reply | — | — | — | Mar 29, 2026 | Mar 31, 2026 | ||
| 23255825 | Where is my order? | Closed | Normal | — | Phone | refund | 1d 2h | ⊘Not fired | — | — | — | Mar 29, 2026 | Mar 31, 2026 | ||
| 59898532 | Insider tier issue | Closed | Normal | — | appviployalty | 1h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Mar 31, 2026 | |||
| 35267001 | Klarna / Afterpay split issue | Closed | Normal | — | samplesvip | 1h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 31, 2026 | |||
| 59617363 | Shipping cost question | Closed | Normal | — | refundbopis | 1h | ●Responded | 5/5 | — | — | Mar 27, 2026 | Mar 31, 2026 | |||
| 87596529 | Discount code not working | Closed | High | — | Chat | fragrancedamaged | 1h | ●Responded | 10/11 | — | — | Mar 28, 2026 | Mar 31, 2026 | ||
| 04610137 | Cancel order request | Closed | Normal | — | Chat | — | 1d | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 31, 2026 | ||
| 49768733 | Foundation match help | Closed | Normal | — | shade-match | 1d 23h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Mar 31, 2026 | |||
| 94192698 | Shipping cost question | Closed | Low | — | Chat | viprefundwholesale | 23h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 | ||
| 77506546 | Lost package follow-up | Closed | Normal | — | Chat | — | 22h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 31, 2026 | ||
| 76760188 | Gift card balance question | Closed | Normal | — | samples | 4d 22h | ●Responded | 1/5 | — | — | Mar 19, 2026 | Mar 31, 2026 | |||
| 55173103 | Wrong shade sent | Closed | Normal | — | — | 6d 22h | ○Sent, no reply | — | — | — | Mar 22, 2026 | Mar 31, 2026 | |||
| 86073190 | Missing samples in order | Closed | Normal | — | — | 20h | ●Responded | 4/5 | — | — | Mar 29, 2026 | Mar 31, 2026 | |||
| 55710490 | Restock alert for backorder | Closed | Normal | — | influencer | 18h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 31, 2026 | |||
| 57948576 | Foundation match help | Closed | Normal | — | — | 17h | ●Responded | 5/5 | — | — | Mar 29, 2026 | Mar 31, 2026 | |||
| 27770392 | Wrong shade sent | Closed | Normal | — | — | 16h | ●Responded | 4/5 | — | — | Mar 24, 2026 | Mar 31, 2026 | |||
| 38807924 | Gift card balance question | Closed | Low | — | appshipping | 13h | ●Responded | 5/5 | — | — | Mar 29, 2026 | Mar 31, 2026 | |||
| 91872074 | Insider tier issue | Closed | Normal | — | gift-card | 1d 13h | ●Responded | 4/5 | — | — | Mar 25, 2026 | Mar 31, 2026 | |||
| 60747310 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | — | 12h | ⊘Not fired | — | — | — | Mar 26, 2026 | Mar 31, 2026 | ||
| 14594586 | BOPIS order cancelled at store | Closed | Normal | — | appshipping | 11h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 31, 2026 | |||
| 44217792 | Order arrived damaged | Closed | Normal | — | Chat | — | 8h | ○Sent, no reply | — | — | — | Mar 29, 2026 | Mar 30, 2026 | ||
| 53142140 | App login problem | Closed | Low | — | Chat | sampleswholesale | 8h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 30, 2026 | ||
| 30575613 | Shipping cost question | Closed | Low | — | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Mar 30, 2026 | ||
| 02962372 | Klarna / Afterpay split issue | Closed | High | — | Chat | shippingrefund | 5h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 30, 2026 | ||
| 65309631 | Influencer code not working | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Mar 30, 2026 | ||
| 76879278 | Allergic reaction concern | Closed | Normal | — | Chat | fragrance | 5h | ⊘Not fired | — | — | — | Mar 24, 2026 | Mar 30, 2026 | ||
| 63178477 | Where is my order? | Closed | Normal | — | Social | shade-matchappgift-card | 5h | ⊘Not fired | — | — | — | Mar 26, 2026 | Mar 30, 2026 | ||
| 13644986 | App crashes at checkout | Closed | Normal | — | wholesale | 4h | ○Sent, no reply | — | — | — | Mar 29, 2026 | Mar 30, 2026 |