External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85555638 | Refund not received | Solved | Normal | — | shade-match | 2d 6h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - | |||
| 92555930 | Gift card balance question | Solved | Low | — | Chat | — | 1d 9h | ○Sent, no reply | — | — | — | Nov 30, 2025 | - | ||
| 17845009 | Missing items in shipment | Solved | Normal | — | Chat | fragrance | 1d 4h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | ||
| 50648686 | Influencer code not working | Solved | Normal | — | damagedsamples | 17h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |||
| 64146669 | Question about product ingredients | Solved | Low | — | shade-match | 21h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |||
| 64808834 | Influencer code not working | Solved | Normal | — | Chat | wholesaleapp | 1h | ●Responded | 5/5 | — | — | Dec 2, 2025 | - | ||
| 03234743 | BOPIS pickup not ready | Solved | Normal | — | returnsloyalty | 2h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | |||
| 35351526 | Cancel order request | Solved | Normal | — | wholesale | 2h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |||
| 97840335 | Store experience feedback | Solved | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | ||
| 34394697 | Allergic reaction concern | Open | Normal | — | — | - | —Skipped | — | — | — | Feb 24, 2026 | - | |||
| 17706644 | Store experience feedback | Open | Urgent | — | Chat | returnsloyaltyinfluencer | - | —Skipped | — | — | — | Apr 17, 2026 | - | ||
| 88853233 | Refund not received | Solved | Normal | — | vip | 5h | ⊘Not fired | — | — | — | Jun 3, 2025 | - | |||
| 92972890 | Wrong shade sent | Solved | Normal | — | influencer | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |||
| 23715989 | Return after 30-day window | Solved | Normal | — | samplesvip | 3h | ●Responded | 7/11 | — | — | Jul 6, 2025 | - | |||
| 60803419 | Restock alert for backorder | Open | Low | — | — | - | —Skipped | — | — | — | Oct 31, 2025 | - | |||
| 77323695 | Shipping cost question | Solved | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |||
| 22050324 | Pro discount enrollment | Solved | Normal | — | samples | 1h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |||
| 33822879 | Shipping cost question | Solved | High | — | Social | loyaltygift-card | 3h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | ||
| 60674285 | Discount code not working | Solved | Low | — | gift-cardvipbopis | 4h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |||
| 14530848 | Wrong shade sent | Pending | Normal | — | Chat | damaged | - | —Skipped | — | — | — | Feb 7, 2026 | - | ||
| 99485846 | App login problem | Solved | Normal | — | Chat | shippingsamples | 1d 23h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | ||
| 96188351 | Gift card balance question | Solved | Normal | — | Chat | bopisshade-match | 13h | ○Sent, no reply | — | — | — | May 26, 2025 | - | ||
| 64789466 | Store experience feedback | Solved | High | — | damagedinfluencerwholesale | 5h | ●Responded | 4/5 | — | — | Jun 5, 2025 | - | |||
| 93614040 | Price match request | Solved | High | — | wholesale | 6h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |||
| 99220812 | Birthday gift not received | Solved | High | — | samples | 6h | ●Responded | 5/5 | — | — | Oct 20, 2025 | - | |||
| 69241960 | Store experience feedback | Solved | Low | — | damagedvip | 5h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |||
| 39572113 | Address change after shipping | Open | Low | — | — | - | —Skipped | — | — | — | Jun 22, 2025 | - | |||
| 14591738 | BOPIS order cancelled at store | Solved | Low | — | — | 1h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - | |||
| 93781215 | Missing samples in order | Solved | Normal | — | samples | 20h | ●Responded | 3/5 | — | — | Aug 14, 2025 | - | |||
| 62716118 | Restock alert for backorder | Solved | High | — | returnsvipbopis | 19h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |||
| 94692988 | Lost package follow-up | Pending | High | — | — | - | —Skipped | — | — | — | Sep 5, 2025 | - | |||
| 09437898 | Loyalty points not posting | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - | ||
| 15435854 | BOPIS order cancelled at store | Pending | Normal | — | Chat | app | - | —Skipped | — | — | — | Nov 8, 2025 | - | ||
| 93272916 | Lost package follow-up | Solved | High | — | — | 6h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |||
| 10299820 | Gift card balance question | Solved | Normal | — | Chat | shippinginfluencerwholesale | 3h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | ||
| 69259683 | BOPIS pickup not ready | Solved | Low | — | Phone | samplesfragrance | 13h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | ||
| 72735552 | Wholesale order question | Pending | Urgent | — | Chat | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | ||
| 48952030 | Shipping cost question | Solved | Normal | — | — | 1h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - | |||
| 28746091 | Store experience feedback | Pending | Normal | — | vipinfluencer | - | —Skipped | — | — | — | Sep 17, 2025 | - | |||
| 15464145 | Price match request | Solved | Normal | — | Chat | — | 13h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | ||
| 32692731 | Question about product ingredients | Solved | Normal | — | vipwholesale | 6h | ●Responded | 10/11 | — | — | Jul 31, 2025 | - | |||
| 20830008 | Influencer code not working | Solved | High | — | bopissamples | 15h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |||
| 08571258 | Pro discount enrollment | Solved | Low | — | bopis | 5h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |||
| 22145295 | Cancel order request | Solved | High | — | Chat | — | 1d | ●Responded | 5/5 | — | — | Aug 2, 2025 | - | ||
| 61853463 | Klarna / Afterpay split issue | Solved | Low | — | Chat | influencerwholesale | 4h | ●Responded | 9/11 | — | — | Sep 19, 2025 | - | ||
| 20523167 | Gift card balance question | Solved | Normal | — | returns | 9h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |||
| 39072136 | Missing samples in order | Solved | Normal | — | Chat | loyaltygift-cardreturns | 2d 9h | ⊘Not fired | — | — | — | Mar 4, 2026 | - | ||
| 90686819 | Gift card balance question | Solved | Normal | — | gift-card | 9h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |||
| 47034124 | App login problem | Solved | Normal | — | wholesaledamaged | 18h | ●Responded | 5/5 | — | — | Dec 22, 2025 | - | |||
| 23872254 | Allergic reaction concern | Solved | Urgent | — | wholesaleshippinggift-card | 11h | ⊘Not fired | — | — | — | Aug 11, 2025 | - |