ResponsesAll responses
Showing 1 - 1,290 of 1,290
Question | Type | Answer | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|---|
| How easy was it to complete your return? | Rating | 1/5 | 94673528Lost package follow-up |  Burley Jacobson |  Eula McKenzie | May 31, 2026, 12:00 PM |
| Did our team make the return straightforward? | Multi-choice | Not really | 94673528Lost package follow-up | Burley Jacobson | Eula McKenzie | May 31, 2026, 12:00 PM |
| What would have made it easier? | Comment | Had to call my credit card company because Bloom support gave up. | 94673528Lost package follow-up | Burley Jacobson | Eula McKenzie | May 31, 2026, 12:00 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 51505063Item authenticity concern |  Kurtis Denesik |  Oscar O'Hara | May 27, 2026, 4:54 AM |
| Where did we do well? | Multi-select | FriendlinessProduct knowledgeFollow-through | 51505063Item authenticity concern | Kurtis Denesik | Oscar O'Hara | May 27, 2026, 4:54 AM |
| Tell us more about your experience | Comment | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 51505063Item authenticity concern | Kurtis Denesik | Oscar O'Hara | May 27, 2026, 4:54 AM |
| How easy was it to complete your return? | Rating | 3/5 | 61395761Wrong shade sent |  Claire Wiegand |  Mr. Skyla Trantow | May 26, 2026, 1:45 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 61395761Wrong shade sent | Claire Wiegand | Mr. Skyla Trantow | May 26, 2026, 1:45 PM |
| What would have made it easier? | Comment | Resolved after a long wait. Process needs streamlining. | 61395761Wrong shade sent | Claire Wiegand | Mr. Skyla Trantow | May 26, 2026, 1:45 PM |
| How would you rate your first experience with the Bloom app? | Rating | 3/5 | 90975436App login problem |  Davin Schaden |  Dr. Mandy McLaughlin | May 26, 2026, 9:28 AM |
| What stood out? | Multi-select | Shade match quiz | 90975436App login problem | Davin Schaden | Dr. Mandy McLaughlin | May 26, 2026, 9:28 AM |
| Anything we should improve about the app onboarding? | Comment | It worked. Nothing special, nothing bad. | 90975436App login problem | Davin Schaden | Dr. Mandy McLaughlin | May 26, 2026, 9:28 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 31605242Price match request |  Miss Evalyn O'Connell DVM |  Leonard Waters-Howell | May 26, 2026, 7:30 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 31605242Price match request | Miss Evalyn O'Connell DVM | Leonard Waters-Howell | May 26, 2026, 7:30 AM |
| Anything we could do better next time? | Comment | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 31605242Price match request | Miss Evalyn O'Connell DVM | Leonard Waters-Howell | May 26, 2026, 7:30 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 79795531Influencer code not working |  Electa Nader |  Kip Schroeder IV | May 26, 2026, 5:43 AM |
| Did your order arrive as expected? | Multi-choice | No | 79795531Influencer code not working | Electa Nader | Kip Schroeder IV | May 26, 2026, 5:43 AM |
| Anything we could do better next time? | Comment | Solved the problem after I had to repeat my issue twice. | 79795531Influencer code not working | Electa Nader | Kip Schroeder IV | May 26, 2026, 5:43 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 54777536Price match request |  Malvina Hoeger |  Julie Hodkiewicz | May 26, 2026, 1:26 AM |
| What could we have done differently? | Comment | Resolved but only after I escalated. Should not have taken that long. | 54777536Price match request | Malvina Hoeger | Julie Hodkiewicz | May 26, 2026, 1:26 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 60397512Wrong shade sent |  Mindy Torphy | Eula McKenzie | May 25, 2026, 11:27 PM |
| What's the primary reason for your score? | Comment | It works. Wouldn't go out of my way to recommend it. | 60397512Wrong shade sent | Mindy Torphy | Eula McKenzie | May 25, 2026, 11:27 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 42024059Price match request |  Dejon McLaughlin Sr. |  Chaz Renner | May 25, 2026, 9:28 PM |
| What could we have done differently? | Comment | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 42024059Price match request | Dejon McLaughlin Sr. | Chaz Renner | May 25, 2026, 9:28 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 24650742Refund not received |  Margaret Jakubowski DDS | Leonard Waters-Howell | May 25, 2026, 5:21 PM |
| Where did we do well? | Multi-select | Communication | 24650742Refund not received | Margaret Jakubowski DDS | Leonard Waters-Howell | May 25, 2026, 5:21 PM |
| Tell us more about your experience | Comment | Average. Got a partial refund instead of full and didn't really get why. | 24650742Refund not received | Margaret Jakubowski DDS | Leonard Waters-Howell | May 25, 2026, 5:21 PM |
| How satisfied are you with your recent order? | Rating | 1/5 | 44859958Refund not received |  Mr. Sheldon Orn |  Kaela Friesen | May 25, 2026, 11:31 AM |
| Did your order arrive as expected? | Multi-choice | No | 44859958Refund not received | Mr. Sheldon Orn | Kaela Friesen | May 25, 2026, 11:31 AM |
| Anything we could do better next time? | Comment | Closed my ticket as resolved when nothing was resolved. | 44859958Refund not received | Mr. Sheldon Orn | Kaela Friesen | May 25, 2026, 11:31 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 61345688Gift card balance question |  Opal Considine | Dr. Mandy McLaughlin | May 25, 2026, 9:56 AM |
| What could we have done differently? | Comment | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 61345688Gift card balance question | Opal Considine | Dr. Mandy McLaughlin | May 25, 2026, 9:56 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 49462470Item authenticity concern |  Mable Lind |  Darryl Jacobi | May 25, 2026, 9:53 AM |
| What could we have done differently? | Comment | Got there. Took a full week which was longer than I'd expect for a missing item. | 49462470Item authenticity concern | Mable Lind | Darryl Jacobi | May 25, 2026, 9:53 AM |
| How easy was it to complete your return? | Rating | 4/5 | 18120267Klarna / Afterpay split issue |  Tomasa Crooks | Mr. Skyla Trantow | May 25, 2026, 9:13 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 18120267Klarna / Afterpay split issue | Tomasa Crooks | Mr. Skyla Trantow | May 25, 2026, 9:13 AM |
| What would have made it easier? | Comment | Easy enough. The shade swap took one extra back-and-forth to confirm. | 18120267Klarna / Afterpay split issue | Tomasa Crooks | Mr. Skyla Trantow | May 25, 2026, 9:13 AM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 59931467Price match request |  Orie Tillman | Leonard Waters-Howell | May 25, 2026, 9:02 AM |
| What could we have done differently? | Comment | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 59931467Price match request | Orie Tillman | Leonard Waters-Howell | May 25, 2026, 9:02 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 51823201App crashes at checkout |  Gabriel Crona | Dr. Mandy McLaughlin | May 25, 2026, 7:35 AM |
| Where did we do well? | Multi-select | Follow-throughProduct knowledge | 51823201App crashes at checkout | Gabriel Crona | Dr. Mandy McLaughlin | May 25, 2026, 7:35 AM |
| Tell us more about your experience | Comment | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 51823201App crashes at checkout | Gabriel Crona | Dr. Mandy McLaughlin | May 25, 2026, 7:35 AM |
| Which areas should Bloom invest in next year? | Multi-select | Richer Insider rewards and birthday perks | 29764926App crashes at checkout |  Icie Cummerata |  Ignatius Cummerata | May 25, 2026, 7:20 AM |
| How important is virtual try-on to your shopping experience? | Rating | 4/5 | 29764926App crashes at checkout | Icie Cummerata | Ignatius Cummerata | May 25, 2026, 7:20 AM |
| What's missing from Bloom for you? | Comment | Make the chat agents actually empowered to make refund decisions. | 29764926App crashes at checkout | Icie Cummerata | Ignatius Cummerata | May 25, 2026, 7:20 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 78366384Missing items in shipment |  Bert Terry | Kip Schroeder IV | May 25, 2026, 5:57 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 78366384Missing items in shipment | Bert Terry | Kip Schroeder IV | May 25, 2026, 5:57 AM |
| Anything we could do better next time? | Comment | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 78366384Missing items in shipment | Bert Terry | Kip Schroeder IV | May 25, 2026, 5:57 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 55523338Item authenticity concern |  Dr. Travis Koepp | Darryl Jacobi | May 25, 2026, 5:32 AM |
| Where did we do well? | Multi-select | Product knowledge | 55523338Item authenticity concern | Dr. Travis Koepp | Darryl Jacobi | May 25, 2026, 5:32 AM |
| Tell us more about your experience | Comment | I waited 45 minutes in chat queue just to be told they'd email me. | 55523338Item authenticity concern | Dr. Travis Koepp | Darryl Jacobi | May 25, 2026, 5:32 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 23906169Price match request |  Mr. Sheridan Trantow |  Amely Pacocha | May 25, 2026, 5:09 AM |
| Where did we do well? | Multi-select | Follow-throughResponse speed | 23906169Price match request | Mr. Sheridan Trantow | Amely Pacocha | May 25, 2026, 5:09 AM |
| Tell us more about your experience | Comment | Mostly happy. Replacement product was sent but in the wrong shade initially. | 23906169Price match request | Mr. Sheridan Trantow | Amely Pacocha | May 25, 2026, 5:09 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 04832895Loyalty points not posting |  Emilia Luettgen | Eula McKenzie | May 25, 2026, 4:50 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 04832895Loyalty points not posting | Emilia Luettgen | Eula McKenzie | May 25, 2026, 4:50 AM |
| Anything we could do better next time? | Comment | Loved that they followed up two days later to make sure the replacement arrived. | 04832895Loyalty points not posting | Emilia Luettgen | Eula McKenzie | May 25, 2026, 4:50 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 03229537Influencer code not working |  Delbert Morar DVM | Eula McKenzie | May 25, 2026, 2:01 AM |
| What could we have done differently? | Comment | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 03229537Influencer code not working | Delbert Morar DVM | Eula McKenzie | May 25, 2026, 2:01 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 85716319Birthday gift not received |  Julian Koss |  Garth Dooley | May 25, 2026, 12:35 AM |
| What could we have done differently? | Comment | It worked out. Wish I hadn't had to explain my return policy back to them. | 85716319Birthday gift not received | Julian Koss | Garth Dooley | May 25, 2026, 12:35 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 4/11 | 68398355Price match request |  Lacy Jerde | Chaz Renner | May 24, 2026, 10:19 PM |
| Anything we could improve about your experience? | Comment | Won't recommend until the basics are fixed. | 68398355Price match request | Lacy Jerde | Chaz Renner | May 24, 2026, 10:19 PM |
| How easy was it to complete your return? | Rating | 2/5 | 55055732Question about product ingredients |  Liam McKenzie | Eula McKenzie | May 24, 2026, 9:57 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 55055732Question about product ingredients | Liam McKenzie | Eula McKenzie | May 24, 2026, 9:57 PM |
| What would have made it easier? | Comment | Three separate tickets for one missing-items issue. Painful. | 55055732Question about product ingredients | Liam McKenzie | Eula McKenzie | May 24, 2026, 9:57 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 79853384Influencer code not working |  Larry Schaefer V | Leonard Waters-Howell | May 24, 2026, 9:25 PM |
| What's the primary reason for your score? | Comment | The selection, the service, the app — all top tier. | 79853384Influencer code not working | Larry Schaefer V | Leonard Waters-Howell | May 24, 2026, 9:25 PM |
| Which areas should Bloom invest in next year? | Multi-select | Cleaner sustainability and packaging storyBetter in-app personalization and Beauty Advisor matchingMore inclusive shade ranges | 37419484Wrong shade sent |  Aric Johnston | Julie Hodkiewicz | May 24, 2026, 9:17 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 37419484Wrong shade sent | Aric Johnston | Julie Hodkiewicz | May 24, 2026, 9:17 PM |
| What's missing from Bloom for you? | Comment | Stop discontinuing products my routine depends on. | 37419484Wrong shade sent | Aric Johnston | Julie Hodkiewicz | May 24, 2026, 9:17 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 32404784Shipping cost question |  Gianni Hegmann |  Jacklyn Dare | May 24, 2026, 8:44 PM |
| What could we have done differently? | Comment | The product swap went through. Wish the email confirmations were faster. | 32404784Shipping cost question | Gianni Hegmann | Jacklyn Dare | May 24, 2026, 8:44 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 16432404Loyalty points not posting |  Vickie Bruen | Garth Dooley | May 24, 2026, 8:20 PM |
| What could we have done differently? | Comment | Agent didn't actually solve the issue, just told me to wait. | 16432404Loyalty points not posting | Vickie Bruen | Garth Dooley | May 24, 2026, 8:20 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 39497172Pro discount enrollment |  Alexandrea Stroman |  Tommy Kuvalis | May 24, 2026, 8:05 PM |
| What could we have done differently? | Comment | Color match through the app worked perfectly. Foundation is spot on. | 39497172Pro discount enrollment | Alexandrea Stroman | Tommy Kuvalis | May 24, 2026, 8:05 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 90663601Gift card balance question |  Lorraine Carroll Jr. | Leonard Waters-Howell | May 24, 2026, 6:25 PM |
| What could we have done differently? | Comment | Color match through the app worked perfectly. Foundation is spot on. | 90663601Gift card balance question | Lorraine Carroll Jr. | Leonard Waters-Howell | May 24, 2026, 6:25 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 75438481Cancel subscription / Auto-replenish |  Tomas Torphy | Kaela Friesen | May 24, 2026, 6:11 PM |
| What's the primary reason for your score? | Comment | Their personalization is unreal. Like having a personal Beauty Advisor. | 75438481Cancel subscription / Auto-replenish | Tomas Torphy | Kaela Friesen | May 24, 2026, 6:11 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 46680163Refund not received |  Nina Ortiz | Darryl Jacobi | May 24, 2026, 5:56 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 46680163Refund not received | Nina Ortiz | Darryl Jacobi | May 24, 2026, 5:56 PM |
| Anything we could do better next time? | Comment | Solved my return, just needed a couple of follow-ups to get there. | 46680163Refund not received | Nina Ortiz | Darryl Jacobi | May 24, 2026, 5:56 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 27563235Discount code not working |  Shaun Braun Sr. |  Faith Hilll | May 24, 2026, 5:06 PM |
| What's the primary reason for your score? | Comment | The selection, the service, the app — all top tier. | 27563235Discount code not working | Shaun Braun Sr. | Faith Hilll | May 24, 2026, 5:06 PM |
| How easy was it to complete your return? | Rating | 2/5 | 10055634App crashes at checkout |  Terrance Gottlieb | Chaz Renner | May 24, 2026, 3:01 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 10055634App crashes at checkout | Terrance Gottlieb | Chaz Renner | May 24, 2026, 3:01 PM |
| What would have made it easier? | Comment | Took a manual override from a manager just to refund a clearly broken product. | 10055634App crashes at checkout | Terrance Gottlieb | Chaz Renner | May 24, 2026, 3:01 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 24768147Missing items in shipment |  Mrs. Sylvia Kshlerin Sr. |  Vilma Gusikowski | May 24, 2026, 2:43 PM |
| What could we have done differently? | Comment | Agent didn't actually solve the issue, just told me to wait. | 24768147Missing items in shipment | Mrs. Sylvia Kshlerin Sr. | Vilma Gusikowski | May 24, 2026, 2:43 PM |
| How easy was it to complete your return? | Rating | 5/5 | 17374351Price match request |  Mr. Raul Doyle | Eula McKenzie | May 24, 2026, 2:02 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 17374351Price match request | Mr. Raul Doyle | Eula McKenzie | May 24, 2026, 2:02 PM |
| What would have made it easier? | Comment | Their chatbot actually solved my problem before a human was needed. | 17374351Price match request | Mr. Raul Doyle | Eula McKenzie | May 24, 2026, 2:02 PM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 39264833Gift card balance question |  Mr. Tommie Haley II | Kaela Friesen | May 24, 2026, 1:51 PM |
| What could we have done differently? | Comment | Resolved but only after I escalated. Should not have taken that long. | 39264833Gift card balance question | Mr. Tommie Haley II | Kaela Friesen | May 24, 2026, 1:51 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 09389249Wholesale order question |  Calista Franecki PhD |  Mr. Eliza Gerhold IV | May 24, 2026, 1:25 PM |
| What's the primary reason for your score? | Comment | The Elite tier perks are worth every dollar of lifetime spend. | 09389249Wholesale order question | Calista Franecki PhD | Mr. Eliza Gerhold IV | May 24, 2026, 1:25 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 36905032App login problem |  Audie Windler | Dr. Mandy McLaughlin | May 24, 2026, 1:04 PM |
| What could we have done differently? | Comment | Lightning fast response, fixed my Insider points balance in one message. | 36905032App login problem | Audie Windler | Dr. Mandy McLaughlin | May 24, 2026, 1:04 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 96507530Order arrived damaged |  Sara Cartwright PhD | Kaela Friesen | May 24, 2026, 12:50 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 96507530Order arrived damaged | Sara Cartwright PhD | Kaela Friesen | May 24, 2026, 12:50 PM |
| Anything we could do better next time? | Comment | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 96507530Order arrived damaged | Sara Cartwright PhD | Kaela Friesen | May 24, 2026, 12:50 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 38247435App login problem | Terrance Gottlieb | Kaela Friesen | May 24, 2026, 12:28 PM |
| What could we have done differently? | Comment | App charged me for an order that never shipped and support won't help. | 38247435App login problem | Terrance Gottlieb | Kaela Friesen | May 24, 2026, 12:28 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 58295532Order arrived damaged |  Claud Schaefer | Mr. Skyla Trantow | May 24, 2026, 12:02 PM |
| Anything we could improve about your experience? | Comment | I tell everyone — Bloom is doing beauty retail right. | 58295532Order arrived damaged | Claud Schaefer | Mr. Skyla Trantow | May 24, 2026, 12:02 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 02312808Store experience feedback |  Madison Volkman | Kip Schroeder IV | May 24, 2026, 11:42 AM |
| What's the primary reason for your score? | Comment | Generally good. A few things could be better but no complaints. | 02312808Store experience feedback | Madison Volkman | Kip Schroeder IV | May 24, 2026, 11:42 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 36535523Cancel order request |  Lauren Bergnaum | Kaela Friesen | May 24, 2026, 10:35 AM |
| What's the primary reason for your score? | Comment | Tell everyone I know to shop here. Best beauty retailer, hands down. | 36535523Cancel order request | Lauren Bergnaum | Kaela Friesen | May 24, 2026, 10:35 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 52301218BOPIS order cancelled at store |  Hayley Runolfsdottir | Kip Schroeder IV | May 24, 2026, 9:03 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 52301218BOPIS order cancelled at store | Hayley Runolfsdottir | Kip Schroeder IV | May 24, 2026, 9:03 AM |
| Anything we could do better next time? | Comment | Honestly the best customer service in beauty. Always feels personal. | 52301218BOPIS order cancelled at store | Hayley Runolfsdottir | Kip Schroeder IV | May 24, 2026, 9:03 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 66290843Store experience feedback |  Stuart Zieme | Kaela Friesen | May 24, 2026, 7:56 AM |
| What's the primary reason for your score? | Comment | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 66290843Store experience feedback | Stuart Zieme | Kaela Friesen | May 24, 2026, 7:56 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 83643771Lost package follow-up |  Tasha Schultz | Garth Dooley | May 24, 2026, 7:49 AM |
| What's the primary reason for your score? | Comment | Already referred three friends. They all love it too. | 83643771Lost package follow-up | Tasha Schultz | Garth Dooley | May 24, 2026, 7:49 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 14824159Lost package follow-up |  Mrs. Ernestine Kassulke MD | Faith Hilll | May 24, 2026, 7:36 AM |
| What could we have done differently? | Comment | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 14824159Lost package follow-up | Mrs. Ernestine Kassulke MD | Faith Hilll | May 24, 2026, 7:36 AM |
| How easy was it to complete your return? | Rating | 3/5 | 34804645BOPIS order cancelled at store |  D'angelo Koepp |  Steve O'Conner | May 24, 2026, 7:22 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 34804645BOPIS order cancelled at store | D'angelo Koepp | Steve O'Conner | May 24, 2026, 7:22 AM |
| What would have made it easier? | Comment | Took two days of back-and-forth to get a return label. | 34804645BOPIS order cancelled at store | D'angelo Koepp | Steve O'Conner | May 24, 2026, 7:22 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 38844195Cancel order request |  Ottis Maggio | Kaela Friesen | May 24, 2026, 6:48 AM |
| What could we have done differently? | Comment | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 38844195Cancel order request | Ottis Maggio | Kaela Friesen | May 24, 2026, 6:48 AM |
| Which areas should Bloom invest in next year? | Multi-select | Cleaner sustainability and packaging story | 51987749Birthday gift not received |  Florida Homenick | Mr. Skyla Trantow | May 24, 2026, 6:31 AM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 51987749Birthday gift not received | Florida Homenick | Mr. Skyla Trantow | May 24, 2026, 6:31 AM |
| What's missing from Bloom for you? | Comment | Loyalty program for non-Insiders too. | 51987749Birthday gift not received | Florida Homenick | Mr. Skyla Trantow | May 24, 2026, 6:31 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 50923013Shipping cost question |  Rosendo Shanahan |  Miss Amber Hintz Sr. | May 24, 2026, 5:44 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 50923013Shipping cost question | Rosendo Shanahan | Miss Amber Hintz Sr. | May 24, 2026, 5:44 AM |
| Anything we could do better next time? | Comment | Returned my serum no questions asked, refund hit my card the next day. | 50923013Shipping cost question | Rosendo Shanahan | Miss Amber Hintz Sr. | May 24, 2026, 5:44 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 38479724Cancel subscription / Auto-replenish |  Julius Predovic | Dr. Mandy McLaughlin | May 24, 2026, 5:19 AM |
| What's the primary reason for your score? | Comment | The Elite tier perks are worth every dollar of lifetime spend. | 38479724Cancel subscription / Auto-replenish | Julius Predovic | Dr. Mandy McLaughlin | May 24, 2026, 5:19 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 21113419Loyalty points not posting |  Olga Hegmann | Kaela Friesen | May 24, 2026, 5:12 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 21113419Loyalty points not posting | Olga Hegmann | Kaela Friesen | May 24, 2026, 5:12 AM |
| Anything we could do better next time? | Comment | Got there in the end. The chat went in circles for a bit. | 21113419Loyalty points not posting | Olga Hegmann | Kaela Friesen | May 24, 2026, 5:12 AM |
| How easy was it to complete your return? | Rating | 4/5 | 19324719Return after 30-day window |  Mr. Dexter Walker-Koch | Miss Amber Hintz Sr. | May 24, 2026, 4:56 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 19324719Return after 30-day window | Mr. Dexter Walker-Koch | Miss Amber Hintz Sr. | May 24, 2026, 4:56 AM |
| What would have made it easier? | Comment | Mostly painless. Wish the BOPIS confirmation email had come faster. | 19324719Return after 30-day window | Mr. Dexter Walker-Koch | Miss Amber Hintz Sr. | May 24, 2026, 4:56 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 39364601Refund not received |  Jimmie Osinski | Mr. Eliza Gerhold IV | May 24, 2026, 3:43 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 39364601Refund not received | Jimmie Osinski | Mr. Eliza Gerhold IV | May 24, 2026, 3:43 AM |
| Anything we could do better next time? | Comment | Solved the problem after I had to repeat my issue twice. | 39364601Refund not received | Jimmie Osinski | Mr. Eliza Gerhold IV | May 24, 2026, 3:43 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 99745983Missing samples in order |  Jacqueline Borer |  Yazmin Jast | May 24, 2026, 3:20 AM |
| What could we have done differently? | Comment | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 99745983Missing samples in order | Jacqueline Borer | Yazmin Jast | May 24, 2026, 3:20 AM |
| How satisfied are you with your recent order? | Rating | 1/5 | 50382307Price match request |  Todd Gorczany | Steve O'Conner | May 24, 2026, 3:00 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 50382307Price match request | Todd Gorczany | Steve O'Conner | May 24, 2026, 3:00 AM |
| Anything we could do better next time? | Comment | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 50382307Price match request | Todd Gorczany | Steve O'Conner | May 24, 2026, 3:00 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 17866380Return after 30-day window |  Dariana Bradtke | Tommy Kuvalis | May 24, 2026, 2:40 AM |
| What could we have done differently? | Comment | Good service. Wish I'd been told upfront that my shade was on backorder. | 17866380Return after 30-day window | Dariana Bradtke | Tommy Kuvalis | May 24, 2026, 2:40 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 62777260Cancel order request |  Tressie Cassin-Muller | Kip Schroeder IV | May 24, 2026, 1:59 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 62777260Cancel order request | Tressie Cassin-Muller | Kip Schroeder IV | May 24, 2026, 1:59 AM |
| Anything we could do better next time? | Comment | Got there in the end. The chat went in circles for a bit. | 62777260Cancel order request | Tressie Cassin-Muller | Kip Schroeder IV | May 24, 2026, 1:59 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 59634658Klarna / Afterpay split issue |  Shakira Kiehn | Darryl Jacobi | May 24, 2026, 1:17 AM |
| What's the primary reason for your score? | Comment | Best in class. The app is genuinely beautiful and useful. | 59634658Klarna / Afterpay split issue | Shakira Kiehn | Darryl Jacobi | May 24, 2026, 1:17 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 99721648Cancel order request |  Josh Dooley | Garth Dooley | May 24, 2026, 12:52 AM |
| Where did we do well? | Multi-select | Friendliness | 99721648Cancel order request | Josh Dooley | Garth Dooley | May 24, 2026, 12:52 AM |
| Tell us more about your experience | Comment | Good chat support. Returned product still hadn't been processed when I followed up. | 99721648Cancel order request | Josh Dooley | Garth Dooley | May 24, 2026, 12:52 AM |
| How easy was it to complete your return? | Rating | 1/5 | 33603166Cancel order request |  Michele Turcotte | Mr. Skyla Trantow | May 24, 2026, 12:14 AM |
| Did our team make the return straightforward? | Multi-choice | Not really | 33603166Cancel order request | Michele Turcotte | Mr. Skyla Trantow | May 24, 2026, 12:14 AM |
| What would have made it easier? | Comment | Worst process I've experienced in retail. Will not come back. | 33603166Cancel order request | Michele Turcotte | Mr. Skyla Trantow | May 24, 2026, 12:14 AM |
| How satisfied are you with your recent order? | Rating | 2/5 | 87647203Wrong shade sent |  Ms. Patsy Jenkins-Kautzer | Faith Hilll | May 23, 2026, 11:50 PM |
| Did your order arrive as expected? | Multi-choice | No | 87647203Wrong shade sent | Ms. Patsy Jenkins-Kautzer | Faith Hilll | May 23, 2026, 11:50 PM |
| Anything we could do better next time? | Comment | Didn't honor the price match. Felt nickel-and-dimed. | 87647203Wrong shade sent | Ms. Patsy Jenkins-Kautzer | Faith Hilll | May 23, 2026, 11:50 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 66432627Missing samples in order |  Georgianna Leannon |  Katrina Johns | May 23, 2026, 10:21 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 66432627Missing samples in order | Georgianna Leannon | Katrina Johns | May 23, 2026, 10:21 PM |
| Anything we could do better next time? | Comment | They reshipped my order overnight after the package was lost. Top tier. | 66432627Missing samples in order | Georgianna Leannon | Katrina Johns | May 23, 2026, 10:21 PM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 04353603Where is my order? |  Toby Weimann | Garth Dooley | May 23, 2026, 9:14 PM |
| What could we have done differently? | Comment | Decent. The system seemed to be slowing them down more than the issue itself. | 04353603Where is my order? | Toby Weimann | Garth Dooley | May 23, 2026, 9:14 PM |
| How satisfied are you with your recent order? | Rating | 3/5 | 43904016Where is my order? |  Michelle Schaefer | Chaz Renner | May 23, 2026, 7:59 PM |
| Did your order arrive as expected? | Multi-choice | Mostly | 43904016Where is my order? | Michelle Schaefer | Chaz Renner | May 23, 2026, 7:59 PM |
| Anything we could do better next time? | Comment | Okay experience. The chat felt scripted, didn't really listen at first. | 43904016Where is my order? | Michelle Schaefer | Chaz Renner | May 23, 2026, 7:59 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 35616469Discount code not working |  Mr. Sam Adams | Mr. Skyla Trantow | May 23, 2026, 7:57 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 35616469Discount code not working | Mr. Sam Adams | Mr. Skyla Trantow | May 23, 2026, 7:57 PM |
| Anything we could do better next time? | Comment | Amazing service! Sara helped me find the perfect foundation match over chat. | 35616469Discount code not working | Mr. Sam Adams | Mr. Skyla Trantow | May 23, 2026, 7:57 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 08478328Influencer code not working | Electa Nader | Chaz Renner | May 23, 2026, 7:43 PM |
| Where did we do well? | Multi-select | — | 08478328Influencer code not working | Electa Nader | Chaz Renner | May 23, 2026, 7:43 PM |
| Tell us more about your experience | Comment | Issue resolved. Process felt clunky on their end. | 08478328Influencer code not working | Electa Nader | Chaz Renner | May 23, 2026, 7:43 PM |
| How easy was it to complete your return? | Rating | 5/5 | 12499013Return after 30-day window |  Marques Turner | Miss Amber Hintz Sr. | May 23, 2026, 6:18 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 12499013Return after 30-day window | Marques Turner | Miss Amber Hintz Sr. | May 23, 2026, 6:18 PM |
| What would have made it easier? | Comment | Got my address updated mid-shipment in under a minute. | 12499013Return after 30-day window | Marques Turner | Miss Amber Hintz Sr. | May 23, 2026, 6:18 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 48961629Allergic reaction concern |  Melanie Schmidt II | Eula McKenzie | May 23, 2026, 5:54 PM |
| Where did we do well? | Multi-select | Response speed | 48961629Allergic reaction concern | Melanie Schmidt II | Eula McKenzie | May 23, 2026, 5:54 PM |
| Tell us more about your experience | Comment | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 48961629Allergic reaction concern | Melanie Schmidt II | Eula McKenzie | May 23, 2026, 5:54 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 67310905App crashes at checkout |  Roy D'Amore | Dr. Mandy McLaughlin | May 23, 2026, 5:01 PM |
| Where did we do well? | Multi-select | CommunicationFriendlinessFollow-through | 67310905App crashes at checkout | Roy D'Amore | Dr. Mandy McLaughlin | May 23, 2026, 5:01 PM |
| Tell us more about your experience | Comment | Pretty good. Sara was nice, the system glitched once but she powered through. | 67310905App crashes at checkout | Roy D'Amore | Dr. Mandy McLaughlin | May 23, 2026, 5:01 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 25259542BOPIS pickup not ready |  Ms. Dagmar Cremin | Leonard Waters-Howell | May 23, 2026, 4:31 PM |
| What could we have done differently? | Comment | Long wait, then the agent disconnected without resolving anything. | 25259542BOPIS pickup not ready | Ms. Dagmar Cremin | Leonard Waters-Howell | May 23, 2026, 4:31 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 78035784Return after 30-day window |  Mr. Benjamin Ryan |  Lily Raynor | May 23, 2026, 3:31 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 78035784Return after 30-day window | Mr. Benjamin Ryan | Lily Raynor | May 23, 2026, 3:31 PM |
| Anything we could do better next time? | Comment | Color match through the app worked perfectly. Foundation is spot on. | 78035784Return after 30-day window | Mr. Benjamin Ryan | Lily Raynor | May 23, 2026, 3:31 PM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 05903085Gift card balance question |  Daniella Berge | Mr. Eliza Gerhold IV | May 23, 2026, 3:01 PM |
| What could we have done differently? | Comment | Average. Got a partial refund instead of full and didn't really get why. | 05903085Gift card balance question | Daniella Berge | Mr. Eliza Gerhold IV | May 23, 2026, 3:01 PM |
| How easy was it to complete your return? | Rating | 3/5 | 52921671Cancel order request |  Ezequiel Brekke | Faith Hilll | May 23, 2026, 2:20 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 52921671Cancel order request | Ezequiel Brekke | Faith Hilll | May 23, 2026, 2:20 PM |
| What would have made it easier? | Comment | Resolved but I had to dig for the right form. | 52921671Cancel order request | Ezequiel Brekke | Faith Hilll | May 23, 2026, 2:20 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 02415178App crashes at checkout |  Melinda Runolfsdottir | Kip Schroeder IV | May 23, 2026, 1:38 PM |
| What could we have done differently? | Comment | Honestly the best customer service in beauty. Always feels personal. | 02415178App crashes at checkout | Melinda Runolfsdottir | Kip Schroeder IV | May 23, 2026, 1:38 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 97976204Item authenticity concern |  Charlie Kling | Dr. Mandy McLaughlin | May 23, 2026, 11:56 AM |
| Anything we could improve about your experience? | Comment | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 97976204Item authenticity concern | Charlie Kling | Dr. Mandy McLaughlin | May 23, 2026, 11:56 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 50042941Foundation match help |  Molly Graham | Dr. Mandy McLaughlin | May 23, 2026, 11:13 AM |
| What's the primary reason for your score? | Comment | The selection, the service, the app — all top tier. | 50042941Foundation match help | Molly Graham | Dr. Mandy McLaughlin | May 23, 2026, 11:13 AM |
| How easy was it to complete your return? | Rating | 5/5 | 42524856Pro discount enrollment |  Tricia Kunde IV | Miss Amber Hintz Sr. | May 23, 2026, 11:12 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 42524856Pro discount enrollment | Tricia Kunde IV | Miss Amber Hintz Sr. | May 23, 2026, 11:12 AM |
| What would have made it easier? | Comment | Chat agent answered in 10 seconds and solved it in two messages. | 42524856Pro discount enrollment | Tricia Kunde IV | Miss Amber Hintz Sr. | May 23, 2026, 11:12 AM |
| How easy was it to complete your return? | Rating | 4/5 | 46636860Item authenticity concern |  Noel Stracke | Tommy Kuvalis | May 23, 2026, 10:22 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 46636860Item authenticity concern | Noel Stracke | Tommy Kuvalis | May 23, 2026, 10:22 AM |
| What would have made it easier? | Comment | Mostly painless. Wish the BOPIS confirmation email had come faster. | 46636860Item authenticity concern | Noel Stracke | Tommy Kuvalis | May 23, 2026, 10:22 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 90981743Cancel order request |  Joan Daugherty | Kaela Friesen | May 23, 2026, 10:21 AM |
| What could we have done differently? | Comment | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 90981743Cancel order request | Joan Daugherty | Kaela Friesen | May 23, 2026, 10:21 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 12365012Influencer code not working |  Janice McGlynn | Yazmin Jast | May 23, 2026, 9:51 AM |
| Did your order arrive as expected? | Multi-choice | No | 12365012Influencer code not working | Janice McGlynn | Yazmin Jast | May 23, 2026, 9:51 AM |
| Anything we could do better next time? | Comment | Solved the problem after I had to repeat my issue twice. | 12365012Influencer code not working | Janice McGlynn | Yazmin Jast | May 23, 2026, 9:51 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 22391862Birthday gift not received | Mr. Sam Adams | Leonard Waters-Howell | May 23, 2026, 9:44 AM |
| Anything we could improve about your experience? | Comment | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 22391862Birthday gift not received | Mr. Sam Adams | Leonard Waters-Howell | May 23, 2026, 9:44 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 47110402Return after 30-day window |  Jovanny Upton | Amely Pacocha | May 23, 2026, 9:39 AM |
| Where did we do well? | Multi-select | Product knowledge | 47110402Return after 30-day window | Jovanny Upton | Amely Pacocha | May 23, 2026, 9:39 AM |
| Tell us more about your experience | Comment | Returned three items past the window and they made an exception. Lifelong customer. | 47110402Return after 30-day window | Jovanny Upton | Amely Pacocha | May 23, 2026, 9:39 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 09598005Where is my order? |  Leona Kassulke | Katrina Johns | May 23, 2026, 9:25 AM |
| What stood out? | Multi-select | Easy signupShade match quizNothing in particular | 09598005Where is my order? | Leona Kassulke | Katrina Johns | May 23, 2026, 9:25 AM |
| Anything we should improve about the app onboarding? | Comment | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 09598005Where is my order? | Leona Kassulke | Katrina Johns | May 23, 2026, 9:25 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 04359861Refund not received | Ms. Dagmar Cremin |  Mr. Cade Senger | May 23, 2026, 9:20 AM |
| Anything we could improve about your experience? | Comment | The brand range alone makes it worth it. Service makes it lifelong. | 04359861Refund not received | Ms. Dagmar Cremin | Mr. Cade Senger | May 23, 2026, 9:20 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 02773131Item authenticity concern |  Ronald Connelly | Garth Dooley | May 23, 2026, 9:02 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 02773131Item authenticity concern | Ronald Connelly | Garth Dooley | May 23, 2026, 9:02 AM |
| Anything we could do better next time? | Comment | Helpful, but the hold music in the phone queue was rough. | 02773131Item authenticity concern | Ronald Connelly | Garth Dooley | May 23, 2026, 9:02 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 12181437Insider tier issue | Burley Jacobson | Jacklyn Dare | May 23, 2026, 8:41 AM |
| What's the primary reason for your score? | Comment | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 12181437Insider tier issue | Burley Jacobson | Jacklyn Dare | May 23, 2026, 8:41 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 71761898Loyalty points not posting |  Fredrick Franey | Mr. Skyla Trantow | May 23, 2026, 7:48 AM |
| Where did we do well? | Multi-select | Product knowledgeFriendlinessCommunication | 71761898Loyalty points not posting | Fredrick Franey | Mr. Skyla Trantow | May 23, 2026, 7:48 AM |
| Tell us more about your experience | Comment | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 71761898Loyalty points not posting | Fredrick Franey | Mr. Skyla Trantow | May 23, 2026, 7:48 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 69197315Allergic reaction concern |  Nathaniel Quigley-Ziemann | Ignatius Cummerata | May 23, 2026, 7:16 AM |
| Where did we do well? | Multi-select | — | 69197315Allergic reaction concern | Nathaniel Quigley-Ziemann | Ignatius Cummerata | May 23, 2026, 7:16 AM |
| Tell us more about your experience | Comment | Got there. Took a full week which was longer than I'd expect for a missing item. | 69197315Allergic reaction concern | Nathaniel Quigley-Ziemann | Ignatius Cummerata | May 23, 2026, 7:16 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 29167648Question about product ingredients |  Janice Hessel | Jacklyn Dare | May 23, 2026, 7:12 AM |
| What could we have done differently? | Comment | Replaced my damaged perfume bottle within 24 hours. So impressed. | 29167648Question about product ingredients | Janice Hessel | Jacklyn Dare | May 23, 2026, 7:12 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 98972920Cancel subscription / Auto-replenish |  Connie Wuckert | Faith Hilll | May 23, 2026, 6:52 AM |
| What could we have done differently? | Comment | Helpful, just felt rushed at the end of the conversation. | 98972920Cancel subscription / Auto-replenish | Connie Wuckert | Faith Hilll | May 23, 2026, 6:52 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 47652925Wrong shade sent |  Byron O'Keefe | Steve O'Conner | May 23, 2026, 6:44 AM |
| What could we have done differently? | Comment | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 47652925Wrong shade sent | Byron O'Keefe | Steve O'Conner | May 23, 2026, 6:44 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 98133771Allergic reaction concern |  Vicky Gulgowski | Eula McKenzie | May 23, 2026, 5:02 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 98133771Allergic reaction concern | Vicky Gulgowski | Eula McKenzie | May 23, 2026, 5:02 AM |
| Anything we could do better next time? | Comment | Helpful, but the hold music in the phone queue was rough. | 98133771Allergic reaction concern | Vicky Gulgowski | Eula McKenzie | May 23, 2026, 5:02 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 1/11 | 43505885Shipping cost question |  Rhonda Heaney-Hermann | Steve O'Conner | May 23, 2026, 4:32 AM |
| Anything we could improve about your experience? | Comment | Customer service made me feel like I was being scammed for filing a return. | 43505885Shipping cost question | Rhonda Heaney-Hermann | Steve O'Conner | May 23, 2026, 4:32 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 34606905Refund not received |  Elsie Bernier | Ignatius Cummerata | May 23, 2026, 3:11 AM |
| What's the primary reason for your score? | Comment | The Elite tier perks are worth every dollar of lifetime spend. | 34606905Refund not received | Elsie Bernier | Ignatius Cummerata | May 23, 2026, 3:11 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 48663066Pro discount enrollment |  Ludwig Ratke | Eula McKenzie | May 23, 2026, 2:48 AM |
| Where did we do well? | Multi-select | — | 48663066Pro discount enrollment | Ludwig Ratke | Eula McKenzie | May 23, 2026, 2:48 AM |
| Tell us more about your experience | Comment | Got brushed off when I asked about the damaged shipment. | 48663066Pro discount enrollment | Ludwig Ratke | Eula McKenzie | May 23, 2026, 2:48 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 22038200BOPIS order cancelled at store |  Ben Heidenreich | Faith Hilll | May 23, 2026, 1:52 AM |
| What could we have done differently? | Comment | Resolved my issue and even taught me how to use the new app features. Excellent. | 22038200BOPIS order cancelled at store | Ben Heidenreich | Faith Hilll | May 23, 2026, 1:52 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 67205839Store experience feedback |  Neil Pfeffer | Katrina Johns | May 23, 2026, 1:38 AM |
| What's the primary reason for your score? | Comment | Big fan. Their customer service has saved me more than once. | 67205839Store experience feedback | Neil Pfeffer | Katrina Johns | May 23, 2026, 1:38 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 83173959Missing items in shipment |  Wilfred Fay | Oscar O'Hara | May 23, 2026, 1:08 AM |
| Where did we do well? | Multi-select | Follow-through | 83173959Missing items in shipment | Wilfred Fay | Oscar O'Hara | May 23, 2026, 1:08 AM |
| Tell us more about your experience | Comment | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 83173959Missing items in shipment | Wilfred Fay | Oscar O'Hara | May 23, 2026, 1:08 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 55862120Discount code not working |  Ottilie Skiles | Kip Schroeder IV | May 23, 2026, 12:41 AM |
| Where did we do well? | Multi-select | — | 55862120Discount code not working | Ottilie Skiles | Kip Schroeder IV | May 23, 2026, 12:41 AM |
| Tell us more about your experience | Comment | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 55862120Discount code not working | Ottilie Skiles | Kip Schroeder IV | May 23, 2026, 12:41 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 95444230Missing items in shipment |  Danny Mueller | Tommy Kuvalis | May 23, 2026, 12:33 AM |
| What could we have done differently? | Comment | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 95444230Missing items in shipment | Danny Mueller | Tommy Kuvalis | May 23, 2026, 12:33 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 46898471App crashes at checkout |  Theodore Jones | Dr. Mandy McLaughlin | May 23, 2026, 12:27 AM |
| Did your order arrive as expected? | Multi-choice | No | 46898471App crashes at checkout | Theodore Jones | Dr. Mandy McLaughlin | May 23, 2026, 12:27 AM |
| Anything we could do better next time? | Comment | Loved that they followed up two days later to make sure the replacement arrived. | 46898471App crashes at checkout | Theodore Jones | Dr. Mandy McLaughlin | May 23, 2026, 12:27 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 53491818Cancel subscription / Auto-replenish |  Lavada Blick PhD |  Mr. Lonie Hudson | May 22, 2026, 10:22 PM |
| What could we have done differently? | Comment | Got my Klarna split sorted out in two messages. So easy. | 53491818Cancel subscription / Auto-replenish | Lavada Blick PhD | Mr. Lonie Hudson | May 22, 2026, 10:22 PM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 59037303Wholesale order question |  Miss Edith Rippin | Yazmin Jast | May 22, 2026, 9:00 PM |
| What could we have done differently? | Comment | Issue resolved. Process felt clunky on their end. | 59037303Wholesale order question | Miss Edith Rippin | Yazmin Jast | May 22, 2026, 9:00 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 51892913Return after 30-day window |  Francesca Stracke | Oscar O'Hara | May 22, 2026, 8:26 PM |
| Where did we do well? | Multi-select | Response speedProduct knowledge | 51892913Return after 30-day window | Francesca Stracke | Oscar O'Hara | May 22, 2026, 8:26 PM |
| Tell us more about your experience | Comment | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 51892913Return after 30-day window | Francesca Stracke | Oscar O'Hara | May 22, 2026, 8:26 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 69761537App crashes at checkout | Tricia Kunde IV | Tommy Kuvalis | May 22, 2026, 8:17 PM |
| What stood out? | Multi-select | Shade match quiz | 69761537App crashes at checkout | Tricia Kunde IV | Tommy Kuvalis | May 22, 2026, 8:17 PM |
| Anything we should improve about the app onboarding? | Comment | Such a delightful first impression. Already shopping. | 69761537App crashes at checkout | Tricia Kunde IV | Tommy Kuvalis | May 22, 2026, 8:17 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 77098566Cancel order request |  Miss Brady Heller | Katrina Johns | May 22, 2026, 7:55 PM |
| What stood out? | Multi-select | Personalized recommendationsBeautiful product browse | 77098566Cancel order request | Miss Brady Heller | Katrina Johns | May 22, 2026, 7:55 PM |
| Anything we should improve about the app onboarding? | Comment | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 77098566Cancel order request | Miss Brady Heller | Katrina Johns | May 22, 2026, 7:55 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 1/11 | 61661729Foundation match help |  Ross Heathcote | Eula McKenzie | May 22, 2026, 7:36 PM |
| What's the primary reason for your score? | Comment | Customer service made me feel like I was being scammed for filing a return. | 61661729Foundation match help | Ross Heathcote | Eula McKenzie | May 22, 2026, 7:36 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 64056555Loyalty points not posting |  Ms. Dallin Schmitt | Dr. Mandy McLaughlin | May 22, 2026, 6:45 PM |
| What could we have done differently? | Comment | Loved that they followed up two days later to make sure the replacement arrived. | 64056555Loyalty points not posting | Ms. Dallin Schmitt | Dr. Mandy McLaughlin | May 22, 2026, 6:45 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 84040582BOPIS order cancelled at store |  Jill Ruecker Sr. | Katrina Johns | May 22, 2026, 6:40 PM |
| Where did we do well? | Multi-select | Communication | 84040582BOPIS order cancelled at store | Jill Ruecker Sr. | Katrina Johns | May 22, 2026, 6:40 PM |
| Tell us more about your experience | Comment | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 84040582BOPIS order cancelled at store | Jill Ruecker Sr. | Katrina Johns | May 22, 2026, 6:40 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 56741909Cancel order request |  Johann West | Chaz Renner | May 22, 2026, 6:33 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 56741909Cancel order request | Johann West | Chaz Renner | May 22, 2026, 6:33 PM |
| Anything we could do better next time? | Comment | Got my Klarna split sorted out in two messages. So easy. | 56741909Cancel order request | Johann West | Chaz Renner | May 22, 2026, 6:33 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 55144289Item authenticity concern |  Tamara Corkery | Yazmin Jast | May 22, 2026, 5:07 PM |
| Did your order arrive as expected? | Multi-choice | No | 55144289Item authenticity concern | Tamara Corkery | Yazmin Jast | May 22, 2026, 5:07 PM |
| Anything we could do better next time? | Comment | Great overall, just took a bit longer than I expected on chat. | 55144289Item authenticity concern | Tamara Corkery | Yazmin Jast | May 22, 2026, 5:07 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 59803607Wrong shade sent |  Clinton Wolf | Darryl Jacobi | May 22, 2026, 5:02 PM |
| Where did we do well? | Multi-select | Response speed | 59803607Wrong shade sent | Clinton Wolf | Darryl Jacobi | May 22, 2026, 5:02 PM |
| Tell us more about your experience | Comment | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 59803607Wrong shade sent | Clinton Wolf | Darryl Jacobi | May 22, 2026, 5:02 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 57107714Item authenticity concern |  Amira Howe | Yazmin Jast | May 22, 2026, 4:02 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 57107714Item authenticity concern | Amira Howe | Yazmin Jast | May 22, 2026, 4:02 PM |
| Anything we could do better next time? | Comment | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 57107714Item authenticity concern | Amira Howe | Yazmin Jast | May 22, 2026, 4:02 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 30380667Store experience feedback |  Bettye Gislason | Oscar O'Hara | May 22, 2026, 3:49 PM |
| What could we have done differently? | Comment | First time ordering and I'll definitely be back. Smooth from start to finish. | 30380667Store experience feedback | Bettye Gislason | Oscar O'Hara | May 22, 2026, 3:49 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 19678958Item authenticity concern |  Aurelie Wilderman III | Mr. Cade Senger | May 22, 2026, 3:01 PM |
| Anything we could improve about your experience? | Comment | Love everything about it. The Insider program is genuinely valuable. | 19678958Item authenticity concern | Aurelie Wilderman III | Mr. Cade Senger | May 22, 2026, 3:01 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 86711339Item authenticity concern |  Leonard Towne | Oscar O'Hara | May 22, 2026, 1:38 PM |
| What could we have done differently? | Comment | Got my missing samples shipped out the same day. Thank you! | 86711339Item authenticity concern | Leonard Towne | Oscar O'Hara | May 22, 2026, 1:38 PM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 25253254Return after 30-day window |  Ms. Elena Ritchie I | Leonard Waters-Howell | May 22, 2026, 1:06 PM |
| What stood out? | Multi-select | Personalized recommendationsShade match quizNothing in particular | 25253254Return after 30-day window | Ms. Elena Ritchie I | Leonard Waters-Howell | May 22, 2026, 1:06 PM |
| Anything we should improve about the app onboarding? | Comment | Liked it overall. The first push notification came too soon after signup. | 25253254Return after 30-day window | Ms. Elena Ritchie I | Leonard Waters-Howell | May 22, 2026, 1:06 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 09448238Store experience feedback |  Aglae McLaughlin | Kip Schroeder IV | May 22, 2026, 12:11 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 09448238Store experience feedback | Aglae McLaughlin | Kip Schroeder IV | May 22, 2026, 12:11 PM |
| Anything we could do better next time? | Comment | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 09448238Store experience feedback | Aglae McLaughlin | Kip Schroeder IV | May 22, 2026, 12:11 PM |
| How satisfied are you with your recent order? | Rating | 3/5 | 50147098Shipping cost question |  Claire Hyatt | Oscar O'Hara | May 22, 2026, 12:05 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 50147098Shipping cost question | Claire Hyatt | Oscar O'Hara | May 22, 2026, 12:05 PM |
| Anything we could do better next time? | Comment | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 50147098Shipping cost question | Claire Hyatt | Oscar O'Hara | May 22, 2026, 12:05 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 01372406Foundation match help |  Connie Okuneva III | Katrina Johns | May 22, 2026, 11:22 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 01372406Foundation match help | Connie Okuneva III | Katrina Johns | May 22, 2026, 11:22 AM |
| Anything we could do better next time? | Comment | Color match through the app worked perfectly. Foundation is spot on. | 01372406Foundation match help | Connie Okuneva III | Katrina Johns | May 22, 2026, 11:22 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 42102572Wrong shade sent |  Patty Balistreri | Steve O'Conner | May 22, 2026, 10:54 AM |
| Did your order arrive as expected? | Multi-choice | No | 42102572Wrong shade sent | Patty Balistreri | Steve O'Conner | May 22, 2026, 10:54 AM |
| Anything we could do better next time? | Comment | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 42102572Wrong shade sent | Patty Balistreri | Steve O'Conner | May 22, 2026, 10:54 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 4/11 | 96126328Pro discount enrollment |  Eloy Glover | Leonard Waters-Howell | May 22, 2026, 10:09 AM |
| What's the primary reason for your score? | Comment | The app is slow and buggy now. Lost trust in the brand. | 96126328Pro discount enrollment | Eloy Glover | Leonard Waters-Howell | May 22, 2026, 10:09 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 16995476Return after 30-day window |  Nathaniel Lynch | Miss Amber Hintz Sr. | May 22, 2026, 8:09 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 16995476Return after 30-day window | Nathaniel Lynch | Miss Amber Hintz Sr. | May 22, 2026, 8:09 AM |
| Anything we could do better next time? | Comment | Good support, just the points didn't post automatically — had to ask. | 16995476Return after 30-day window | Nathaniel Lynch | Miss Amber Hintz Sr. | May 22, 2026, 8:09 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 75486160Shipping cost question |  Rhett Ondricka DDS | Eula McKenzie | May 22, 2026, 7:54 AM |
| What's the primary reason for your score? | Comment | I'm a regular customer but I don't evangelize. | 75486160Shipping cost question | Rhett Ondricka DDS | Eula McKenzie | May 22, 2026, 7:54 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 60127616Order arrived damaged |  Dr. Mariela Champlin | Tommy Kuvalis | May 22, 2026, 7:40 AM |
| Where did we do well? | Multi-select | Response speedProduct knowledgeCommunication | 60127616Order arrived damaged | Dr. Mariela Champlin | Tommy Kuvalis | May 22, 2026, 7:40 AM |
| Tell us more about your experience | Comment | Got my points credited back for an order I had to cancel. Super easy. | 60127616Order arrived damaged | Dr. Mariela Champlin | Tommy Kuvalis | May 22, 2026, 7:40 AM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 00313496Shipping cost question | Tasha Schultz | Kip Schroeder IV | May 22, 2026, 7:13 AM |
| What could we have done differently? | Comment | Got brushed off when I asked about the damaged shipment. | 00313496Shipping cost question | Tasha Schultz | Kip Schroeder IV | May 22, 2026, 7:13 AM |
| How would you rate your first experience with the Bloom app? | Rating | 1/5 | 12721874Missing samples in order |  Desiree Nikolaus | Yazmin Jast | May 22, 2026, 6:59 AM |
| What stood out? | Multi-select | — | 12721874Missing samples in order | Desiree Nikolaus | Yazmin Jast | May 22, 2026, 6:59 AM |
| Anything we should improve about the app onboarding? | Comment | Couldn't complete onboarding. Eventually gave up. | 12721874Missing samples in order | Desiree Nikolaus | Yazmin Jast | May 22, 2026, 6:59 AM |
| How satisfied are you with your recent order? | Rating | 1/5 | 19132013Cancel order request |  Mr. Rufus Will I | Chaz Renner | May 22, 2026, 6:38 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 19132013Cancel order request | Mr. Rufus Will I | Chaz Renner | May 22, 2026, 6:38 AM |
| Anything we could do better next time? | Comment | Order was a gift, arrived two weeks late and damaged, and no one cared. | 19132013Cancel order request | Mr. Rufus Will I | Chaz Renner | May 22, 2026, 6:38 AM |
| How easy was it to complete your return? | Rating | 2/5 | 07587922Klarna / Afterpay split issue |  Loren Casper | Leonard Waters-Howell | May 22, 2026, 6:23 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 07587922Klarna / Afterpay split issue | Loren Casper | Leonard Waters-Howell | May 22, 2026, 6:23 AM |
| What would have made it easier? | Comment | Two-week back-and-forth for a refund that should have been one click. | 07587922Klarna / Afterpay split issue | Loren Casper | Leonard Waters-Howell | May 22, 2026, 6:23 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 55980851Gift card balance question | Mr. Sheridan Trantow | Steve O'Conner | May 22, 2026, 5:58 AM |
| What's the primary reason for your score? | Comment | I tell everyone — Bloom is doing beauty retail right. | 55980851Gift card balance question | Mr. Sheridan Trantow | Steve O'Conner | May 22, 2026, 5:58 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 95692622Allergic reaction concern |  Bradford Mraz | Dr. Mandy McLaughlin | May 22, 2026, 5:41 AM |
| What could we have done differently? | Comment | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 95692622Allergic reaction concern | Bradford Mraz | Dr. Mandy McLaughlin | May 22, 2026, 5:41 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 11276313Where is my order? |  Hettie Ullrich | Katrina Johns | May 22, 2026, 5:39 AM |
| What's the primary reason for your score? | Comment | Love everything about it. The Insider program is genuinely valuable. | 11276313Where is my order? | Hettie Ullrich | Katrina Johns | May 22, 2026, 5:39 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 69085988Store experience feedback |  Dalton Stiedemann | Amely Pacocha | May 22, 2026, 5:30 AM |
| Anything we could improve about your experience? | Comment | The selection, the service, the app — all top tier. | 69085988Store experience feedback | Dalton Stiedemann | Amely Pacocha | May 22, 2026, 5:30 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 53577852Refund not received |  Tamia Hills | Oscar O'Hara | May 22, 2026, 5:15 AM |
| What could we have done differently? | Comment | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 53577852Refund not received | Tamia Hills | Oscar O'Hara | May 22, 2026, 5:15 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 92499581Allergic reaction concern |  Clara Brekke | Oscar O'Hara | May 22, 2026, 4:59 AM |
| What stood out? | Multi-select | Easy signup | 92499581Allergic reaction concern | Clara Brekke | Oscar O'Hara | May 22, 2026, 4:59 AM |
| Anything we should improve about the app onboarding? | Comment | Onboarding was so smooth. Love the personalized routine builder. | 92499581Allergic reaction concern | Clara Brekke | Oscar O'Hara | May 22, 2026, 4:59 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 99566388Influencer code not working |  Rolando Haag | Mr. Lonie Hudson | May 22, 2026, 3:58 AM |
| What's the primary reason for your score? | Comment | The Elite tier perks are worth every dollar of lifetime spend. | 99566388Influencer code not working | Rolando Haag | Mr. Lonie Hudson | May 22, 2026, 3:58 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 1/11 | 58057067Item authenticity concern |  Jordan Gerlach | Garth Dooley | May 22, 2026, 2:39 AM |
| Anything we could improve about your experience? | Comment | Stock-outs are constant. Recommending Bloom feels risky now. | 58057067Item authenticity concern | Jordan Gerlach | Garth Dooley | May 22, 2026, 2:39 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 28644471Foundation match help |  Deron Conn | Kip Schroeder IV | May 22, 2026, 2:04 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 28644471Foundation match help | Deron Conn | Kip Schroeder IV | May 22, 2026, 2:04 AM |
| Anything we could do better next time? | Comment | Customer care actually listened. Refund processed without making me jump through hoops. | 28644471Foundation match help | Deron Conn | Kip Schroeder IV | May 22, 2026, 2:04 AM |
| How would you rate your first experience with the Bloom app? | Rating | 3/5 | 46297598Pro discount enrollment |  Ashlynn Zulauf | Julie Hodkiewicz | May 22, 2026, 12:50 AM |
| What stood out? | Multi-select | Easy signupPersonalized recommendations | 46297598Pro discount enrollment | Ashlynn Zulauf | Julie Hodkiewicz | May 22, 2026, 12:50 AM |
| Anything we should improve about the app onboarding? | Comment | Signup was straightforward. The quiz didn't really match me. | 46297598Pro discount enrollment | Ashlynn Zulauf | Julie Hodkiewicz | May 22, 2026, 12:50 AM |
| How easy was it to complete your return? | Rating | 3/5 | 14762446Return after 30-day window |  Tasha Cartwright II | Miss Amber Hintz Sr. | May 22, 2026, 12:43 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 14762446Return after 30-day window | Tasha Cartwright II | Miss Amber Hintz Sr. | May 22, 2026, 12:43 AM |
| What would have made it easier? | Comment | Took two days of back-and-forth to get a return label. | 14762446Return after 30-day window | Tasha Cartwright II | Miss Amber Hintz Sr. | May 22, 2026, 12:43 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 60427854Item authenticity concern |  Dr. Carlie Kovacek | Oscar O'Hara | May 21, 2026, 10:45 PM |
| What's the primary reason for your score? | Comment | I shop here for some categories, not others. | 60427854Item authenticity concern | Dr. Carlie Kovacek | Oscar O'Hara | May 21, 2026, 10:45 PM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 88156620Wrong shade sent |  Nadine Gleason | Mr. Skyla Trantow | May 21, 2026, 10:44 PM |
| What could we have done differently? | Comment | Got my points back but the agent forgot to ship the replacement. | 88156620Wrong shade sent | Nadine Gleason | Mr. Skyla Trantow | May 21, 2026, 10:44 PM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 10355491Address change after shipping |  Juvenal Ward | Miss Amber Hintz Sr. | May 21, 2026, 7:53 PM |
| What stood out? | Multi-select | Easy signupPersonalized recommendations | 10355491Address change after shipping | Juvenal Ward | Miss Amber Hintz Sr. | May 21, 2026, 7:53 PM |
| Anything we should improve about the app onboarding? | Comment | Liked the experience. App could be slightly faster. | 10355491Address change after shipping | Juvenal Ward | Miss Amber Hintz Sr. | May 21, 2026, 7:53 PM |
| Which areas should Bloom invest in next year? | Multi-select | — | 48317767Lost package follow-up |  Willard Ritchie | Mr. Skyla Trantow | May 21, 2026, 6:53 PM |
| How important is virtual try-on to your shopping experience? | Rating | 3/5 | 48317767Lost package follow-up | Willard Ritchie | Mr. Skyla Trantow | May 21, 2026, 6:53 PM |
| What's missing from Bloom for you? | Comment | Improve the in-store digital experience. | 48317767Lost package follow-up | Willard Ritchie | Mr. Skyla Trantow | May 21, 2026, 6:53 PM |
| How easy was it to complete your return? | Rating | 5/5 | 19132441Cancel order request |  Damon Tromp | Jacklyn Dare | May 21, 2026, 4:28 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 19132441Cancel order request | Damon Tromp | Jacklyn Dare | May 21, 2026, 4:28 PM |
| What would have made it easier? | Comment | Returned three items from one order with one label. Brilliant. | 19132441Cancel order request | Damon Tromp | Jacklyn Dare | May 21, 2026, 4:28 PM |
| How easy was it to complete your return? | Rating | 5/5 | 91398219Cancel order request | Patty Balistreri | Vilma Gusikowski | May 21, 2026, 2:44 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 91398219Cancel order request | Patty Balistreri | Vilma Gusikowski | May 21, 2026, 2:44 PM |
| What would have made it easier? | Comment | Helpful self-service flow handled everything without me needing to chat. | 91398219Cancel order request | Patty Balistreri | Vilma Gusikowski | May 21, 2026, 2:44 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 08685658App crashes at checkout |  Kelli Klocko | Steve O'Conner | May 21, 2026, 1:22 PM |
| Where did we do well? | Multi-select | Communication | 08685658App crashes at checkout | Kelli Klocko | Steve O'Conner | May 21, 2026, 1:22 PM |
| Tell us more about your experience | Comment | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 08685658App crashes at checkout | Kelli Klocko | Steve O'Conner | May 21, 2026, 1:22 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 78707885Pro discount enrollment |  Roberta Schmeler | Amely Pacocha | May 21, 2026, 1:20 PM |
| What's the primary reason for your score? | Comment | Big fan. Their customer service has saved me more than once. | 78707885Pro discount enrollment | Roberta Schmeler | Amely Pacocha | May 21, 2026, 1:20 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 97871259Wholesale order question |  Della Cruickshank | Faith Hilll | May 21, 2026, 1:01 PM |
| What's the primary reason for your score? | Comment | Their personalization is unreal. Like having a personal Beauty Advisor. | 97871259Wholesale order question | Della Cruickshank | Faith Hilll | May 21, 2026, 1:01 PM |
| How easy was it to complete your return? | Rating | 5/5 | 95382716Price match request |  Roxane Rohan PhD | Darryl Jacobi | May 21, 2026, 1:00 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 95382716Price match request | Roxane Rohan PhD | Darryl Jacobi | May 21, 2026, 1:00 PM |
| What would have made it easier? | Comment | Quick, frictionless. Bookmarking my next return. | 95382716Price match request | Roxane Rohan PhD | Darryl Jacobi | May 21, 2026, 1:00 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 84186415Price match request |  Faith Ziemann | Kaela Friesen | May 21, 2026, 10:53 AM |
| Where did we do well? | Multi-select | CommunicationResponse speed | 84186415Price match request | Faith Ziemann | Kaela Friesen | May 21, 2026, 10:53 AM |
| Tell us more about your experience | Comment | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 84186415Price match request | Faith Ziemann | Kaela Friesen | May 21, 2026, 10:53 AM |
| How would you rate your first experience with the Bloom app? | Rating | 3/5 | 67462633App login problem |  Aliyah Rutherford DDS | Dr. Mandy McLaughlin | May 21, 2026, 10:30 AM |
| What stood out? | Multi-select | Personalized recommendationsShade match quiz | 67462633App login problem | Aliyah Rutherford DDS | Dr. Mandy McLaughlin | May 21, 2026, 10:30 AM |
| Anything we should improve about the app onboarding? | Comment | Average first experience. App is okay. | 67462633App login problem | Aliyah Rutherford DDS | Dr. Mandy McLaughlin | May 21, 2026, 10:30 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 70346983Loyalty points not posting |  Ms. Josefina Collins | Garth Dooley | May 21, 2026, 10:10 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 70346983Loyalty points not posting | Ms. Josefina Collins | Garth Dooley | May 21, 2026, 10:10 AM |
| Anything we could do better next time? | Comment | Resolved fine. The first agent transferred me but the second one nailed it. | 70346983Loyalty points not posting | Ms. Josefina Collins | Garth Dooley | May 21, 2026, 10:10 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 85251223Item authenticity concern |  Grant Johns | Lily Raynor | May 21, 2026, 9:30 AM |
| What's the primary reason for your score? | Comment | The Elite tier perks are worth every dollar of lifetime spend. | 85251223Item authenticity concern | Grant Johns | Lily Raynor | May 21, 2026, 9:30 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 65280271Store experience feedback |  Salvador Simonis | Katrina Johns | May 21, 2026, 8:37 AM |
| What's the primary reason for your score? | Comment | Bloom understands what a beauty customer actually wants. | 65280271Store experience feedback | Salvador Simonis | Katrina Johns | May 21, 2026, 8:37 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 27257814App crashes at checkout |  Dr. Darien Ondricka | Ignatius Cummerata | May 21, 2026, 8:06 AM |
| What could we have done differently? | Comment | Got my Klarna split sorted out in two messages. So easy. | 27257814App crashes at checkout | Dr. Darien Ondricka | Ignatius Cummerata | May 21, 2026, 8:06 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 22682512Return after 30-day window |  Miss Gonzalo Mills-Armstrong | Amely Pacocha | May 21, 2026, 7:09 AM |
| Where did we do well? | Multi-select | Product knowledge | 22682512Return after 30-day window | Miss Gonzalo Mills-Armstrong | Amely Pacocha | May 21, 2026, 7:09 AM |
| Tell us more about your experience | Comment | First time ordering and I'll definitely be back. Smooth from start to finish. | 22682512Return after 30-day window | Miss Gonzalo Mills-Armstrong | Amely Pacocha | May 21, 2026, 7:09 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 17039250App crashes at checkout |  Jessy Reichel | Mr. Skyla Trantow | May 21, 2026, 6:12 AM |
| Anything we could improve about your experience? | Comment | Tell everyone I know to shop here. Best beauty retailer, hands down. | 17039250App crashes at checkout | Jessy Reichel | Mr. Skyla Trantow | May 21, 2026, 6:12 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 20965416Store experience feedback |  Chad Little | Darryl Jacobi | May 21, 2026, 6:11 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 20965416Store experience feedback | Chad Little | Darryl Jacobi | May 21, 2026, 6:11 AM |
| Anything we could do better next time? | Comment | Amazing service! Sara helped me find the perfect foundation match over chat. | 20965416Store experience feedback | Chad Little | Darryl Jacobi | May 21, 2026, 6:11 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 30016227Store experience feedback |  Owen Carter | Miss Amber Hintz Sr. | May 21, 2026, 5:27 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 30016227Store experience feedback | Owen Carter | Miss Amber Hintz Sr. | May 21, 2026, 5:27 AM |
| Anything we could do better next time? | Comment | Solved the problem after I had to repeat my issue twice. | 30016227Store experience feedback | Owen Carter | Miss Amber Hintz Sr. | May 21, 2026, 5:27 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 42311626Allergic reaction concern |  Nathaniel Pagac | Miss Amber Hintz Sr. | May 21, 2026, 4:35 AM |
| What's the primary reason for your score? | Comment | Solid retailer. Not differentiated enough to recommend over alternatives. | 42311626Allergic reaction concern | Nathaniel Pagac | Miss Amber Hintz Sr. | May 21, 2026, 4:35 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 37065573Cancel order request |  Isadore Stoltenberg | Mr. Eliza Gerhold IV | May 21, 2026, 12:31 AM |
| Where did we do well? | Multi-select | Follow-throughResponse speedFriendliness | 37065573Cancel order request | Isadore Stoltenberg | Mr. Eliza Gerhold IV | May 21, 2026, 12:31 AM |
| Tell us more about your experience | Comment | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 37065573Cancel order request | Isadore Stoltenberg | Mr. Eliza Gerhold IV | May 21, 2026, 12:31 AM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 11033548Where is my order? |  Golda Bosco | Mr. Eliza Gerhold IV | May 21, 2026, 12:02 AM |
| What stood out? | Multi-select | Personalized recommendations | 11033548Where is my order? | Golda Bosco | Mr. Eliza Gerhold IV | May 21, 2026, 12:02 AM |
| Anything we should improve about the app onboarding? | Comment | Good onboarding. Wish there were a few more shade options in the quiz. | 11033548Where is my order? | Golda Bosco | Mr. Eliza Gerhold IV | May 21, 2026, 12:02 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 94866127Foundation match help |  Jeannette Hessel | Amely Pacocha | May 20, 2026, 11:30 PM |
| Where did we do well? | Multi-select | Product knowledge | 94866127Foundation match help | Jeannette Hessel | Amely Pacocha | May 20, 2026, 11:30 PM |
| Tell us more about your experience | Comment | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 94866127Foundation match help | Jeannette Hessel | Amely Pacocha | May 20, 2026, 11:30 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 35031983Order arrived damaged |  Hugo Hintz | Amely Pacocha | May 20, 2026, 10:24 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 35031983Order arrived damaged | Hugo Hintz | Amely Pacocha | May 20, 2026, 10:24 PM |
| Anything we could do better next time? | Comment | Quick refund, clear communication, and they upgraded my shipping for the next order. | 35031983Order arrived damaged | Hugo Hintz | Amely Pacocha | May 20, 2026, 10:24 PM |
| Which areas should Bloom invest in next year? | Multi-select | Better in-app personalization and Beauty Advisor matchingRicher Insider rewards and birthday perks | 34083287Lost package follow-up |  Elsie Schumm | Katrina Johns | May 20, 2026, 9:09 PM |
| How important is virtual try-on to your shopping experience? | Rating | 4/5 | 34083287Lost package follow-up | Elsie Schumm | Katrina Johns | May 20, 2026, 9:09 PM |
| What's missing from Bloom for you? | Comment | Bring back the old loyalty point structure. | 34083287Lost package follow-up | Elsie Schumm | Katrina Johns | May 20, 2026, 9:09 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 99262335Allergic reaction concern | Tomas Torphy | Eula McKenzie | May 20, 2026, 8:31 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 99262335Allergic reaction concern | Tomas Torphy | Eula McKenzie | May 20, 2026, 8:31 PM |
| Anything we could do better next time? | Comment | Order arrived fine, agent was helpful when one product was missing. | 99262335Allergic reaction concern | Tomas Torphy | Eula McKenzie | May 20, 2026, 8:31 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 14459245Gift card balance question |  George Nader | Eula McKenzie | May 20, 2026, 8:29 PM |
| What's the primary reason for your score? | Comment | Pretty good. Selection is great, service is hit or miss. | 14459245Gift card balance question | George Nader | Eula McKenzie | May 20, 2026, 8:29 PM |
| How easy was it to complete your return? | Rating | 5/5 | 29976944Refund not received |  Harvey Reichert | Jacklyn Dare | May 20, 2026, 8:07 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 29976944Refund not received | Harvey Reichert | Jacklyn Dare | May 20, 2026, 8:07 PM |
| What would have made it easier? | Comment | Got my address updated mid-shipment in under a minute. | 29976944Refund not received | Harvey Reichert | Jacklyn Dare | May 20, 2026, 8:07 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 01739479Where is my order? |  Dylan Bednar | Darryl Jacobi | May 20, 2026, 6:09 PM |
| Where did we do well? | Multi-select | Follow-through | 01739479Where is my order? | Dylan Bednar | Darryl Jacobi | May 20, 2026, 6:09 PM |
| Tell us more about your experience | Comment | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 01739479Where is my order? | Dylan Bednar | Darryl Jacobi | May 20, 2026, 6:09 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 07696308Cancel order request |  Mamie Wehner | Lily Raynor | May 20, 2026, 6:07 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 07696308Cancel order request | Mamie Wehner | Lily Raynor | May 20, 2026, 6:07 PM |
| Anything we could do better next time? | Comment | Good service. Wish I'd been told upfront that my shade was on backorder. | 07696308Cancel order request | Mamie Wehner | Lily Raynor | May 20, 2026, 6:07 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 61108651Return after 30-day window | Molly Graham | Oscar O'Hara | May 20, 2026, 5:59 PM |
| What could we have done differently? | Comment | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 61108651Return after 30-day window | Molly Graham | Oscar O'Hara | May 20, 2026, 5:59 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 95134244Return after 30-day window |  Mr. Luis Kuhn | Katrina Johns | May 20, 2026, 4:56 PM |
| What could we have done differently? | Comment | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 95134244Return after 30-day window | Mr. Luis Kuhn | Katrina Johns | May 20, 2026, 4:56 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 13350083Wrong shade sent |  Orin Beier II | Mr. Cade Senger | May 20, 2026, 4:41 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 13350083Wrong shade sent | Orin Beier II | Mr. Cade Senger | May 20, 2026, 4:41 PM |
| Anything we could do better next time? | Comment | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 13350083Wrong shade sent | Orin Beier II | Mr. Cade Senger | May 20, 2026, 4:41 PM |
| How easy was it to complete your return? | Rating | 4/5 | 48079585Missing samples in order |  Faith Douglas | Julie Hodkiewicz | May 20, 2026, 3:50 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 48079585Missing samples in order | Faith Douglas | Julie Hodkiewicz | May 20, 2026, 3:50 PM |
| What would have made it easier? | Comment | Smooth chat. Just had to scroll to find the right help article first. | 48079585Missing samples in order | Faith Douglas | Julie Hodkiewicz | May 20, 2026, 3:50 PM |
| How easy was it to complete your return? | Rating | 5/5 | 73645800Store experience feedback | Johann West | Amely Pacocha | May 20, 2026, 3:46 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 73645800Store experience feedback | Johann West | Amely Pacocha | May 20, 2026, 3:46 PM |
| What would have made it easier? | Comment | Easiest return I've ever done. Just printed the label and dropped it off. | 73645800Store experience feedback | Johann West | Amely Pacocha | May 20, 2026, 3:46 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 88468876Cancel subscription / Auto-replenish |  Quincy Hoeger | Faith Hilll | May 20, 2026, 3:31 PM |
| What's the primary reason for your score? | Comment | I like it but I also shop other places. | 88468876Cancel subscription / Auto-replenish | Quincy Hoeger | Faith Hilll | May 20, 2026, 3:31 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 55286744Cancel subscription / Auto-replenish |  Dashawn Hintz | Ignatius Cummerata | May 20, 2026, 2:29 PM |
| What could we have done differently? | Comment | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 55286744Cancel subscription / Auto-replenish | Dashawn Hintz | Ignatius Cummerata | May 20, 2026, 2:29 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 09105906Influencer code not working |  Tammy Streich-Hegmann | Miss Amber Hintz Sr. | May 20, 2026, 2:19 PM |
| What's the primary reason for your score? | Comment | Bloom understands what a beauty customer actually wants. | 09105906Influencer code not working | Tammy Streich-Hegmann | Miss Amber Hintz Sr. | May 20, 2026, 2:19 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 82253639Wrong shade sent | Deron Conn | Mr. Lonie Hudson | May 20, 2026, 1:34 PM |
| Where did we do well? | Multi-select | Follow-throughProduct knowledge | 82253639Wrong shade sent | Deron Conn | Mr. Lonie Hudson | May 20, 2026, 1:34 PM |
| Tell us more about your experience | Comment | The chat agent was clearly juggling other conversations. Felt impersonal. | 82253639Wrong shade sent | Deron Conn | Mr. Lonie Hudson | May 20, 2026, 1:34 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 15612607App login problem |  Haskell Barrows | Faith Hilll | May 20, 2026, 1:34 PM |
| Anything we could improve about your experience? | Comment | Love everything about it. The Insider program is genuinely valuable. | 15612607App login problem | Haskell Barrows | Faith Hilll | May 20, 2026, 1:34 PM |
| Which areas should Bloom invest in next year? | Multi-select | More inclusive shade rangesRicher Insider rewards and birthday perks | 58845652Cancel order request |  Miss Jeannette Jenkins | Miss Amber Hintz Sr. | May 20, 2026, 1:21 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 58845652Cancel order request | Miss Jeannette Jenkins | Miss Amber Hintz Sr. | May 20, 2026, 1:21 PM |
| What's missing from Bloom for you? | Comment | Faster shipping would make me shop here exclusively. | 58845652Cancel order request | Miss Jeannette Jenkins | Miss Amber Hintz Sr. | May 20, 2026, 1:21 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 53145651App crashes at checkout |  Mrs. Penny Muller-Howell | Mr. Cade Senger | May 20, 2026, 11:28 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 53145651App crashes at checkout | Mrs. Penny Muller-Howell | Mr. Cade Senger | May 20, 2026, 11:28 AM |
| Anything we could do better next time? | Comment | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 53145651App crashes at checkout | Mrs. Penny Muller-Howell | Mr. Cade Senger | May 20, 2026, 11:28 AM |
| Which areas should Bloom invest in next year? | Multi-select | Better in-app personalization and Beauty Advisor matching | 06620572Item authenticity concern |  Clinton Funk | Mr. Eliza Gerhold IV | May 20, 2026, 11:08 AM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 06620572Item authenticity concern | Clinton Funk | Mr. Eliza Gerhold IV | May 20, 2026, 11:08 AM |
| What's missing from Bloom for you? | Comment | Make the chat agents actually empowered to make refund decisions. | 06620572Item authenticity concern | Clinton Funk | Mr. Eliza Gerhold IV | May 20, 2026, 11:08 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 80652696Allergic reaction concern |  Gayle Howe | Eula McKenzie | May 20, 2026, 10:46 AM |
| Where did we do well? | Multi-select | Follow-through | 80652696Allergic reaction concern | Gayle Howe | Eula McKenzie | May 20, 2026, 10:46 AM |
| Tell us more about your experience | Comment | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 80652696Allergic reaction concern | Gayle Howe | Eula McKenzie | May 20, 2026, 10:46 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 98583726Where is my order? |  Danielle Gibson | Leonard Waters-Howell | May 20, 2026, 10:38 AM |
| What could we have done differently? | Comment | Returned my serum no questions asked, refund hit my card the next day. | 98583726Where is my order? | Danielle Gibson | Leonard Waters-Howell | May 20, 2026, 10:38 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 25826164Where is my order? |  Carrie Daugherty Jr. | Steve O'Conner | May 20, 2026, 10:36 AM |
| What could we have done differently? | Comment | Customer care actually listened. Refund processed without making me jump through hoops. | 25826164Where is my order? | Carrie Daugherty Jr. | Steve O'Conner | May 20, 2026, 10:36 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 90784790Cancel subscription / Auto-replenish |  Nathan Schuster | Leonard Waters-Howell | May 20, 2026, 10:29 AM |
| What stood out? | Multi-select | Personalized recommendationsEasy signupShade match quiz | 90784790Cancel subscription / Auto-replenish | Nathan Schuster | Leonard Waters-Howell | May 20, 2026, 10:29 AM |
| Anything we should improve about the app onboarding? | Comment | Best welcome experience I've had from any beauty brand. | 90784790Cancel subscription / Auto-replenish | Nathan Schuster | Leonard Waters-Howell | May 20, 2026, 10:29 AM |
| Which areas should Bloom invest in next year? | Multi-select | Cleaner sustainability and packaging storyMore inclusive shade ranges | 01417220Missing items in shipment | Clara Brekke | Mr. Eliza Gerhold IV | May 20, 2026, 7:21 AM |
| How important is virtual try-on to your shopping experience? | Rating | 3/5 | 01417220Missing items in shipment | Clara Brekke | Mr. Eliza Gerhold IV | May 20, 2026, 7:21 AM |
| What's missing from Bloom for you? | Comment | More fragrance education in the app. | 01417220Missing items in shipment | Clara Brekke | Mr. Eliza Gerhold IV | May 20, 2026, 7:21 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 84520700Foundation match help |  Alfred Quigley | Faith Hilll | May 20, 2026, 7:00 AM |
| What's the primary reason for your score? | Comment | Generally good. A few things could be better but no complaints. | 84520700Foundation match help | Alfred Quigley | Faith Hilll | May 20, 2026, 7:00 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 19357213Birthday gift not received |  Carol Baumbach | Vilma Gusikowski | May 20, 2026, 6:12 AM |
| What's the primary reason for your score? | Comment | Big fan. Their customer service has saved me more than once. | 19357213Birthday gift not received | Carol Baumbach | Vilma Gusikowski | May 20, 2026, 6:12 AM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 15820536Influencer code not working |  Miss Reece Grady | Oscar O'Hara | May 20, 2026, 5:41 AM |
| What could we have done differently? | Comment | Didn't honor the price match. Felt nickel-and-dimed. | 15820536Influencer code not working | Miss Reece Grady | Oscar O'Hara | May 20, 2026, 5:41 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 60289870Question about product ingredients |  Makenna Douglas MD | Mr. Lonie Hudson | May 20, 2026, 4:12 AM |
| Anything we could improve about your experience? | Comment | Tell everyone I know to shop here. Best beauty retailer, hands down. | 60289870Question about product ingredients | Makenna Douglas MD | Mr. Lonie Hudson | May 20, 2026, 4:12 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 39483637Question about product ingredients |  Tanner Kautzer | Tommy Kuvalis | May 20, 2026, 2:50 AM |
| Where did we do well? | Multi-select | Communication | 39483637Question about product ingredients | Tanner Kautzer | Tommy Kuvalis | May 20, 2026, 2:50 AM |
| Tell us more about your experience | Comment | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 39483637Question about product ingredients | Tanner Kautzer | Tommy Kuvalis | May 20, 2026, 2:50 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 50442818Lost package follow-up |  Floyd Huels | Amely Pacocha | May 20, 2026, 2:45 AM |
| Where did we do well? | Multi-select | — | 50442818Lost package follow-up | Floyd Huels | Amely Pacocha | May 20, 2026, 2:45 AM |
| Tell us more about your experience | Comment | It worked out. Wish I hadn't had to explain my return policy back to them. | 50442818Lost package follow-up | Floyd Huels | Amely Pacocha | May 20, 2026, 2:45 AM |
| How easy was it to complete your return? | Rating | 1/5 | 67161021Gift card balance question |  Deven Waters | Kip Schroeder IV | May 20, 2026, 2:42 AM |
| Did our team make the return straightforward? | Multi-choice | Not really | 67161021Gift card balance question | Deven Waters | Kip Schroeder IV | May 20, 2026, 2:42 AM |
| What would have made it easier? | Comment | Worst process I've experienced in retail. Will not come back. | 67161021Gift card balance question | Deven Waters | Kip Schroeder IV | May 20, 2026, 2:42 AM |
| How easy was it to complete your return? | Rating | 5/5 | 56704908App login problem |  Salvador Roberts | Darryl Jacobi | May 20, 2026, 2:40 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 56704908App login problem | Salvador Roberts | Darryl Jacobi | May 20, 2026, 2:40 AM |
| What would have made it easier? | Comment | Quick, frictionless. Bookmarking my next return. | 56704908App login problem | Salvador Roberts | Darryl Jacobi | May 20, 2026, 2:40 AM |
| How easy was it to complete your return? | Rating | 2/5 | 70819372Return after 30-day window |  Kathryn Grimes-McLaughlin | Vilma Gusikowski | May 20, 2026, 1:21 AM |
| Did our team make the return straightforward? | Multi-choice | Not really | 70819372Return after 30-day window | Kathryn Grimes-McLaughlin | Vilma Gusikowski | May 20, 2026, 1:21 AM |
| What would have made it easier? | Comment | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 70819372Return after 30-day window | Kathryn Grimes-McLaughlin | Vilma Gusikowski | May 20, 2026, 1:21 AM |
| Which areas should Bloom invest in next year? | Multi-select | Better in-app personalization and Beauty Advisor matchingMore inclusive shade ranges | 40106181Wrong shade sent |  Weston Bogisich | Faith Hilll | May 20, 2026, 1:18 AM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 40106181Wrong shade sent | Weston Bogisich | Faith Hilll | May 20, 2026, 1:18 AM |
| What's missing from Bloom for you? | Comment | Bring back the old loyalty point structure. | 40106181Wrong shade sent | Weston Bogisich | Faith Hilll | May 20, 2026, 1:18 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 63359968Return after 30-day window |  Citlalli Welch I | Jacklyn Dare | May 19, 2026, 10:55 PM |
| What could we have done differently? | Comment | Fine. The agent was friendly but seemed unsure of the answer. | 63359968Return after 30-day window | Citlalli Welch I | Jacklyn Dare | May 19, 2026, 10:55 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 97366645Restock alert for backorder | Citlalli Welch I | Amely Pacocha | May 19, 2026, 10:37 PM |
| Where did we do well? | Multi-select | Product knowledgeFriendliness | 97366645Restock alert for backorder | Citlalli Welch I | Amely Pacocha | May 19, 2026, 10:37 PM |
| Tell us more about your experience | Comment | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 97366645Restock alert for backorder | Citlalli Welch I | Amely Pacocha | May 19, 2026, 10:37 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 81109042Lost package follow-up |  Ms. Ramona Treutel | Mr. Skyla Trantow | May 19, 2026, 9:31 PM |
| What's the primary reason for your score? | Comment | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 81109042Lost package follow-up | Ms. Ramona Treutel | Mr. Skyla Trantow | May 19, 2026, 9:31 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 70585745Address change after shipping |  Jon Walter | Jacklyn Dare | May 19, 2026, 9:01 PM |
| Where did we do well? | Multi-select | Product knowledge | 70585745Address change after shipping | Jon Walter | Jacklyn Dare | May 19, 2026, 9:01 PM |
| Tell us more about your experience | Comment | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 70585745Address change after shipping | Jon Walter | Jacklyn Dare | May 19, 2026, 9:01 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 99349993Item authenticity concern |  Myriam Rau | Garth Dooley | May 19, 2026, 8:51 PM |
| What's the primary reason for your score? | Comment | Generally good. A few things could be better but no complaints. | 99349993Item authenticity concern | Myriam Rau | Garth Dooley | May 19, 2026, 8:51 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 21560523Where is my order? |  Marquise Harvey | Chaz Renner | May 19, 2026, 8:43 PM |
| Where did we do well? | Multi-select | Product knowledge | 21560523Where is my order? | Marquise Harvey | Chaz Renner | May 19, 2026, 8:43 PM |
| Tell us more about your experience | Comment | It was fine. Took longer than it should have but eventually got my refund. | 21560523Where is my order? | Marquise Harvey | Chaz Renner | May 19, 2026, 8:43 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 80486019Wholesale order question |  Kristen Rempel | Garth Dooley | May 19, 2026, 8:27 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 80486019Wholesale order question | Kristen Rempel | Garth Dooley | May 19, 2026, 8:27 PM |
| Anything we could do better next time? | Comment | Mostly happy. Replacement product was sent but in the wrong shade initially. | 80486019Wholesale order question | Kristen Rempel | Garth Dooley | May 19, 2026, 8:27 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 76750626Birthday gift not received | Ben Heidenreich | Chaz Renner | May 19, 2026, 8:10 PM |
| Where did we do well? | Multi-select | — | 76750626Birthday gift not received | Ben Heidenreich | Chaz Renner | May 19, 2026, 8:10 PM |
| Tell us more about your experience | Comment | Resolved but only after I escalated. Should not have taken that long. | 76750626Birthday gift not received | Ben Heidenreich | Chaz Renner | May 19, 2026, 8:10 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 02995976Lost package follow-up |  Ray Armstrong | Julie Hodkiewicz | May 19, 2026, 7:10 PM |
| What's the primary reason for your score? | Comment | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 02995976Lost package follow-up | Ray Armstrong | Julie Hodkiewicz | May 19, 2026, 7:10 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 85185616App crashes at checkout |  Alex O'Conner-Konopelski | Vilma Gusikowski | May 19, 2026, 7:04 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 85185616App crashes at checkout | Alex O'Conner-Konopelski | Vilma Gusikowski | May 19, 2026, 7:04 PM |
| Anything we could do better next time? | Comment | Got my points credited back for an order I had to cancel. Super easy. | 85185616App crashes at checkout | Alex O'Conner-Konopelski | Vilma Gusikowski | May 19, 2026, 7:04 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 16332502Influencer code not working |  Haleigh Kling | Steve O'Conner | May 19, 2026, 5:46 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 16332502Influencer code not working | Haleigh Kling | Steve O'Conner | May 19, 2026, 5:46 PM |
| Anything we could do better next time? | Comment | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 16332502Influencer code not working | Haleigh Kling | Steve O'Conner | May 19, 2026, 5:46 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 24529174Birthday gift not received |  Kelsi Crooks | Amely Pacocha | May 19, 2026, 5:42 PM |
| What could we have done differently? | Comment | Loved that they followed up two days later to make sure the replacement arrived. | 24529174Birthday gift not received | Kelsi Crooks | Amely Pacocha | May 19, 2026, 5:42 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 62836149Item authenticity concern |  Danielle Kshlerin | Steve O'Conner | May 19, 2026, 3:14 PM |
| What could we have done differently? | Comment | Customer care actually listened. Refund processed without making me jump through hoops. | 62836149Item authenticity concern | Danielle Kshlerin | Steve O'Conner | May 19, 2026, 3:14 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 32812284Insider tier issue | Deven Waters | Amely Pacocha | May 19, 2026, 2:21 PM |
| Where did we do well? | Multi-select | Follow-through | 32812284Insider tier issue | Deven Waters | Amely Pacocha | May 19, 2026, 2:21 PM |
| Tell us more about your experience | Comment | Resolved my issue and even taught me how to use the new app features. Excellent. | 32812284Insider tier issue | Deven Waters | Amely Pacocha | May 19, 2026, 2:21 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 26760305Influencer code not working | Janice McGlynn | Mr. Cade Senger | May 19, 2026, 2:05 PM |
| Where did we do well? | Multi-select | — | 26760305Influencer code not working | Janice McGlynn | Mr. Cade Senger | May 19, 2026, 2:05 PM |
| Tell us more about your experience | Comment | Got my points back but the agent forgot to ship the replacement. | 26760305Influencer code not working | Janice McGlynn | Mr. Cade Senger | May 19, 2026, 2:05 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 52248989Discount code not working |  Omar Herzog | Eula McKenzie | May 19, 2026, 1:47 PM |
| Anything we could improve about your experience? | Comment | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 52248989Discount code not working | Omar Herzog | Eula McKenzie | May 19, 2026, 1:47 PM |
| How easy was it to complete your return? | Rating | 5/5 | 98300349Where is my order? |  Ms. Caleigh Maggio | Chaz Renner | May 19, 2026, 12:34 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 98300349Where is my order? | Ms. Caleigh Maggio | Chaz Renner | May 19, 2026, 12:34 PM |
| What would have made it easier? | Comment | Did everything from my phone in the elevator. So easy. | 98300349Where is my order? | Ms. Caleigh Maggio | Chaz Renner | May 19, 2026, 12:34 PM |
| Which areas should Bloom invest in next year? | Multi-select | — | 77684916Wholesale order question |  Margie Stokes | Oscar O'Hara | May 19, 2026, 10:33 AM |
| How important is virtual try-on to your shopping experience? | Rating | 1/5 | 77684916Wholesale order question | Margie Stokes | Oscar O'Hara | May 19, 2026, 10:33 AM |
| What's missing from Bloom for you? | Comment | Add a recommend-based-on-what-I-own feature. | 77684916Wholesale order question | Margie Stokes | Oscar O'Hara | May 19, 2026, 10:33 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 50738383Wholesale order question |  Kathryn Bogisich | Steve O'Conner | May 19, 2026, 9:22 AM |
| Where did we do well? | Multi-select | Follow-throughResponse speedProduct knowledge | 50738383Wholesale order question | Kathryn Bogisich | Steve O'Conner | May 19, 2026, 9:22 AM |
| Tell us more about your experience | Comment | Got my missing samples shipped out the same day. Thank you! | 50738383Wholesale order question | Kathryn Bogisich | Steve O'Conner | May 19, 2026, 9:22 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 87161430Allergic reaction concern |  Doris Dickinson | Darryl Jacobi | May 19, 2026, 8:49 AM |
| Where did we do well? | Multi-select | Follow-throughProduct knowledge | 87161430Allergic reaction concern | Doris Dickinson | Darryl Jacobi | May 19, 2026, 8:49 AM |
| Tell us more about your experience | Comment | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 87161430Allergic reaction concern | Doris Dickinson | Darryl Jacobi | May 19, 2026, 8:49 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 09717760Item authenticity concern |  D'angelo Rohan | Steve O'Conner | May 19, 2026, 7:52 AM |
| Where did we do well? | Multi-select | Product knowledge | 09717760Item authenticity concern | D'angelo Rohan | Steve O'Conner | May 19, 2026, 7:52 AM |
| Tell us more about your experience | Comment | Quick refund, clear communication, and they upgraded my shipping for the next order. | 09717760Item authenticity concern | D'angelo Rohan | Steve O'Conner | May 19, 2026, 7:52 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 09899923Discount code not working |  Arne Fay | Garth Dooley | May 19, 2026, 7:03 AM |
| What could we have done differently? | Comment | Good support, just the points didn't post automatically — had to ask. | 09899923Discount code not working | Arne Fay | Garth Dooley | May 19, 2026, 7:03 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 37987980Address change after shipping |  Titus King IV | Mr. Eliza Gerhold IV | May 19, 2026, 4:49 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 37987980Address change after shipping | Titus King IV | Mr. Eliza Gerhold IV | May 19, 2026, 4:49 AM |
| Anything we could do better next time? | Comment | Helpful, but the hold music in the phone queue was rough. | 37987980Address change after shipping | Titus King IV | Mr. Eliza Gerhold IV | May 19, 2026, 4:49 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 66251758Foundation match help |  Emerald Hoeger | Yazmin Jast | May 19, 2026, 4:41 AM |
| What's the primary reason for your score? | Comment | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 66251758Foundation match help | Emerald Hoeger | Yazmin Jast | May 19, 2026, 4:41 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 41796015Insider tier issue |  Blaise Schultz | Katrina Johns | May 19, 2026, 4:27 AM |
| Where did we do well? | Multi-select | FriendlinessFollow-through | 41796015Insider tier issue | Blaise Schultz | Katrina Johns | May 19, 2026, 4:27 AM |
| Tell us more about your experience | Comment | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 41796015Insider tier issue | Blaise Schultz | Katrina Johns | May 19, 2026, 4:27 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 78639696Return after 30-day window |  Rodney Walker | Mr. Eliza Gerhold IV | May 19, 2026, 4:20 AM |
| What's the primary reason for your score? | Comment | Big fan. Their customer service has saved me more than once. | 78639696Return after 30-day window | Rodney Walker | Mr. Eliza Gerhold IV | May 19, 2026, 4:20 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 08628605Return after 30-day window |  Bulah Mohr | Steve O'Conner | May 19, 2026, 1:52 AM |
| What could we have done differently? | Comment | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 08628605Return after 30-day window | Bulah Mohr | Steve O'Conner | May 19, 2026, 1:52 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 09450920App login problem |  Amy Weissnat | Eula McKenzie | May 19, 2026, 1:12 AM |
| What stood out? | Multi-select | Beautiful product browse | 09450920App login problem | Amy Weissnat | Eula McKenzie | May 19, 2026, 1:12 AM |
| Anything we should improve about the app onboarding? | Comment | The app walked me through everything beautifully. Couldn't be easier. | 09450920App login problem | Amy Weissnat | Eula McKenzie | May 19, 2026, 1:12 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 84125040Missing samples in order |  Zita Lindgren | Ignatius Cummerata | May 18, 2026, 10:33 PM |
| Where did we do well? | Multi-select | Communication | 84125040Missing samples in order | Zita Lindgren | Ignatius Cummerata | May 18, 2026, 10:33 PM |
| Tell us more about your experience | Comment | Agent was polite but couldn't actually fix the loyalty points issue. | 84125040Missing samples in order | Zita Lindgren | Ignatius Cummerata | May 18, 2026, 10:33 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 95970533Missing samples in order |  Lamar Erdman | Katrina Johns | May 18, 2026, 10:10 PM |
| Did your order arrive as expected? | Multi-choice | Mostly | 95970533Missing samples in order | Lamar Erdman | Katrina Johns | May 18, 2026, 10:10 PM |
| Anything we could do better next time? | Comment | Pretty good. Sara was nice, the system glitched once but she powered through. | 95970533Missing samples in order | Lamar Erdman | Katrina Johns | May 18, 2026, 10:10 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 25429472Shipping cost question |  Carol Morissette | Lily Raynor | May 18, 2026, 8:41 PM |
| What's the primary reason for your score? | Comment | Already referred three friends. They all love it too. | 25429472Shipping cost question | Carol Morissette | Lily Raynor | May 18, 2026, 8:41 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 44900591Loyalty points not posting |  Oliver Dibbert | Mr. Eliza Gerhold IV | May 18, 2026, 8:05 PM |
| What could we have done differently? | Comment | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 44900591Loyalty points not posting | Oliver Dibbert | Mr. Eliza Gerhold IV | May 18, 2026, 8:05 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 4/11 | 57668439Return after 30-day window | Leona Kassulke | Yazmin Jast | May 18, 2026, 7:55 PM |
| Anything we could improve about your experience? | Comment | Won't recommend until the basics are fixed. | 57668439Return after 30-day window | Leona Kassulke | Yazmin Jast | May 18, 2026, 7:55 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 64923442Missing samples in order | Mr. Sheldon Orn | Mr. Skyla Trantow | May 18, 2026, 6:19 PM |
| What's the primary reason for your score? | Comment | Recommend to anyone who'll listen. Best loyalty program in the space. | 64923442Missing samples in order | Mr. Sheldon Orn | Mr. Skyla Trantow | May 18, 2026, 6:19 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 37728943Cancel order request |  Kay Berge | Jacklyn Dare | May 18, 2026, 6:05 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 37728943Cancel order request | Kay Berge | Jacklyn Dare | May 18, 2026, 6:05 PM |
| Anything we could do better next time? | Comment | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 37728943Cancel order request | Kay Berge | Jacklyn Dare | May 18, 2026, 6:05 PM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 56616651Cancel subscription / Auto-replenish |  Carlton Stoltenberg | Kip Schroeder IV | May 18, 2026, 4:35 PM |
| Where did we do well? | Multi-select | — | 56616651Cancel subscription / Auto-replenish | Carlton Stoltenberg | Kip Schroeder IV | May 18, 2026, 4:35 PM |
| Tell us more about your experience | Comment | Three chats, no resolution. The fourth agent finally helped. | 56616651Cancel subscription / Auto-replenish | Carlton Stoltenberg | Kip Schroeder IV | May 18, 2026, 4:35 PM |
| How easy was it to complete your return? | Rating | 4/5 | 51043852Pro discount enrollment |  Brittany Tromp | Lily Raynor | May 18, 2026, 4:22 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 51043852Pro discount enrollment | Brittany Tromp | Lily Raynor | May 18, 2026, 4:22 PM |
| What would have made it easier? | Comment | Quick resolution, only had to enter the order number twice. | 51043852Pro discount enrollment | Brittany Tromp | Lily Raynor | May 18, 2026, 4:22 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 66551022Where is my order? |  Nick Murray | Kaela Friesen | May 18, 2026, 3:35 PM |
| What could we have done differently? | Comment | I will never recommend this brand again. Truly terrible support. | 66551022Where is my order? | Nick Murray | Kaela Friesen | May 18, 2026, 3:35 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 75312096Return after 30-day window |  Glen Breitenberg | Mr. Lonie Hudson | May 18, 2026, 2:29 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 75312096Return after 30-day window | Glen Breitenberg | Mr. Lonie Hudson | May 18, 2026, 2:29 PM |
| Anything we could do better next time? | Comment | Got there in the end. The chat went in circles for a bit. | 75312096Return after 30-day window | Glen Breitenberg | Mr. Lonie Hudson | May 18, 2026, 2:29 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 91877449Cancel order request |  Larissa Schumm | Darryl Jacobi | May 18, 2026, 1:58 PM |
| What could we have done differently? | Comment | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 91877449Cancel order request | Larissa Schumm | Darryl Jacobi | May 18, 2026, 1:58 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 99778896Gift card balance question |  Terence Schiller | Steve O'Conner | May 18, 2026, 12:52 PM |
| Anything we could improve about your experience? | Comment | Love everything about it. The Insider program is genuinely valuable. | 99778896Gift card balance question | Terence Schiller | Steve O'Conner | May 18, 2026, 12:52 PM |
| Which areas should Bloom invest in next year? | Multi-select | More inclusive shade rangesRicher Insider rewards and birthday perksFaster shipping and easier returns | 31186968App crashes at checkout |  Katherine Conn | Mr. Cade Senger | May 18, 2026, 12:30 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 31186968App crashes at checkout | Katherine Conn | Mr. Cade Senger | May 18, 2026, 12:30 PM |
| What's missing from Bloom for you? | Comment | Bring back the old loyalty point structure. | 31186968App crashes at checkout | Katherine Conn | Mr. Cade Senger | May 18, 2026, 12:30 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 37073500Wholesale order question |  Lizzie Wisoky | Kip Schroeder IV | May 18, 2026, 12:23 PM |
| Where did we do well? | Multi-select | FriendlinessFollow-throughProduct knowledge | 37073500Wholesale order question | Lizzie Wisoky | Kip Schroeder IV | May 18, 2026, 12:23 PM |
| Tell us more about your experience | Comment | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 37073500Wholesale order question | Lizzie Wisoky | Kip Schroeder IV | May 18, 2026, 12:23 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 96535485Influencer code not working |  Todd Streich | Eula McKenzie | May 18, 2026, 11:30 AM |
| Anything we could improve about your experience? | Comment | Love everything about it. The Insider program is genuinely valuable. | 96535485Influencer code not working | Todd Streich | Eula McKenzie | May 18, 2026, 11:30 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 33804339Cancel subscription / Auto-replenish | Charlie Kling | Darryl Jacobi | May 18, 2026, 11:29 AM |
| Where did we do well? | Multi-select | Follow-through | 33804339Cancel subscription / Auto-replenish | Charlie Kling | Darryl Jacobi | May 18, 2026, 11:29 AM |
| Tell us more about your experience | Comment | Got my missing samples shipped out the same day. Thank you! | 33804339Cancel subscription / Auto-replenish | Charlie Kling | Darryl Jacobi | May 18, 2026, 11:29 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 77560399Wholesale order question |  Mrs. Easter Jakubowski Jr. | Mr. Cade Senger | May 18, 2026, 11:07 AM |
| Anything we could improve about your experience? | Comment | The brand range alone makes it worth it. Service makes it lifelong. | 77560399Wholesale order question | Mrs. Easter Jakubowski Jr. | Mr. Cade Senger | May 18, 2026, 11:07 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 06694190Wholesale order question |  Lori Ruecker | Yazmin Jast | May 18, 2026, 9:18 AM |
| What's the primary reason for your score? | Comment | Recommend to anyone who'll listen. Best loyalty program in the space. | 06694190Wholesale order question | Lori Ruecker | Yazmin Jast | May 18, 2026, 9:18 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 95433992Pro discount enrollment |  Alyssa Christiansen | Katrina Johns | May 18, 2026, 4:47 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 95433992Pro discount enrollment | Alyssa Christiansen | Katrina Johns | May 18, 2026, 4:47 AM |
| Anything we could do better next time? | Comment | Got my points credited back for an order I had to cancel. Super easy. | 95433992Pro discount enrollment | Alyssa Christiansen | Katrina Johns | May 18, 2026, 4:47 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 58744249Refund not received | Ms. Caleigh Maggio | Mr. Skyla Trantow | May 18, 2026, 4:22 AM |
| Where did we do well? | Multi-select | Follow-through | 58744249Refund not received | Ms. Caleigh Maggio | Mr. Skyla Trantow | May 18, 2026, 4:22 AM |
| Tell us more about your experience | Comment | Resolved my issue and even taught me how to use the new app features. Excellent. | 58744249Refund not received | Ms. Caleigh Maggio | Mr. Skyla Trantow | May 18, 2026, 4:22 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 15145375Price match request |  Sara Feest | Tommy Kuvalis | May 18, 2026, 2:33 AM |
| Where did we do well? | Multi-select | FriendlinessCommunication | 15145375Price match request | Sara Feest | Tommy Kuvalis | May 18, 2026, 2:33 AM |
| Tell us more about your experience | Comment | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 15145375Price match request | Sara Feest | Tommy Kuvalis | May 18, 2026, 2:33 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 88324521Insider tier issue |  Roger Deckow | Amely Pacocha | May 18, 2026, 2:07 AM |
| Where did we do well? | Multi-select | Follow-through | 88324521Insider tier issue | Roger Deckow | Amely Pacocha | May 18, 2026, 2:07 AM |
| Tell us more about your experience | Comment | The product swap went through. Wish the email confirmations were faster. | 88324521Insider tier issue | Roger Deckow | Amely Pacocha | May 18, 2026, 2:07 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 06265412Store experience feedback |  Patty Pfannerstill II | Chaz Renner | May 18, 2026, 1:30 AM |
| What could we have done differently? | Comment | Returned my serum no questions asked, refund hit my card the next day. | 06265412Store experience feedback | Patty Pfannerstill II | Chaz Renner | May 18, 2026, 1:30 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 75522238Missing items in shipment |  Skyla Hansen | Yazmin Jast | May 17, 2026, 10:13 PM |
| Where did we do well? | Multi-select | — | 75522238Missing items in shipment | Skyla Hansen | Yazmin Jast | May 17, 2026, 10:13 PM |
| Tell us more about your experience | Comment | Felt like I was talking to a script. Same response three times. | 75522238Missing items in shipment | Skyla Hansen | Yazmin Jast | May 17, 2026, 10:13 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 71505464Missing samples in order |  Ayana Adams | Darryl Jacobi | May 17, 2026, 9:49 PM |
| What could we have done differently? | Comment | Agent didn't actually solve the issue, just told me to wait. | 71505464Missing samples in order | Ayana Adams | Darryl Jacobi | May 17, 2026, 9:49 PM |
| Which areas should Bloom invest in next year? | Multi-select | Faster shipping and easier returns | 64507117Insider tier issue |  Martine O'Keefe | Jacklyn Dare | May 17, 2026, 7:57 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 64507117Insider tier issue | Martine O'Keefe | Jacklyn Dare | May 17, 2026, 7:57 PM |
| What's missing from Bloom for you? | Comment | Faster shipping would make me shop here exclusively. | 64507117Insider tier issue | Martine O'Keefe | Jacklyn Dare | May 17, 2026, 7:57 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 4/11 | 93246271Return after 30-day window |  Dr. Hermann Ferry | Katrina Johns | May 17, 2026, 6:22 PM |
| What's the primary reason for your score? | Comment | Stock-outs are constant. Recommending Bloom feels risky now. | 93246271Return after 30-day window | Dr. Hermann Ferry | Katrina Johns | May 17, 2026, 6:22 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 28879703Where is my order? |  Marlee Block | Amely Pacocha | May 17, 2026, 6:16 PM |
| What could we have done differently? | Comment | Got my missing samples shipped out the same day. Thank you! | 28879703Where is my order? | Marlee Block | Amely Pacocha | May 17, 2026, 6:16 PM |
| Which areas should Bloom invest in next year? | Multi-select | Faster shipping and easier returnsBetter in-app personalization and Beauty Advisor matchingMore inclusive shade ranges | 28539510Cancel order request |  Kay Schoen | Ignatius Cummerata | May 17, 2026, 5:57 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 28539510Cancel order request | Kay Schoen | Ignatius Cummerata | May 17, 2026, 5:57 PM |
| What's missing from Bloom for you? | Comment | More inclusive shade ranges would be huge. | 28539510Cancel order request | Kay Schoen | Ignatius Cummerata | May 17, 2026, 5:57 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 53485483Discount code not working |  Felix Hartmann | Vilma Gusikowski | May 17, 2026, 5:42 PM |
| Did your order arrive as expected? | Multi-choice | Mostly | 53485483Discount code not working | Felix Hartmann | Vilma Gusikowski | May 17, 2026, 5:42 PM |
| Anything we could do better next time? | Comment | Got my points credited back for an order I had to cancel. Super easy. | 53485483Discount code not working | Felix Hartmann | Vilma Gusikowski | May 17, 2026, 5:42 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 07729819Return after 30-day window |  Ottilie Stroman | Dr. Mandy McLaughlin | May 17, 2026, 5:14 PM |
| What could we have done differently? | Comment | Returned my serum no questions asked, refund hit my card the next day. | 07729819Return after 30-day window | Ottilie Stroman | Dr. Mandy McLaughlin | May 17, 2026, 5:14 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 05484734Question about product ingredients |  Diane Corkery | Ignatius Cummerata | May 17, 2026, 4:45 PM |
| Where did we do well? | Multi-select | Product knowledgeCommunicationResponse speed | 05484734Question about product ingredients | Diane Corkery | Ignatius Cummerata | May 17, 2026, 4:45 PM |
| Tell us more about your experience | Comment | They reshipped my order overnight after the package was lost. Top tier. | 05484734Question about product ingredients | Diane Corkery | Ignatius Cummerata | May 17, 2026, 4:45 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 97137120Cancel subscription / Auto-replenish |  Dessie Lubowitz | Mr. Cade Senger | May 17, 2026, 4:26 PM |
| What could we have done differently? | Comment | Customer care actually listened. Refund processed without making me jump through hoops. | 97137120Cancel subscription / Auto-replenish | Dessie Lubowitz | Mr. Cade Senger | May 17, 2026, 4:26 PM |
| How easy was it to complete your return? | Rating | 5/5 | 80692888Cancel order request |  Tommie Zemlak | Amely Pacocha | May 17, 2026, 3:46 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 80692888Cancel order request | Tommie Zemlak | Amely Pacocha | May 17, 2026, 3:46 PM |
| What would have made it easier? | Comment | Helpful self-service flow handled everything without me needing to chat. | 80692888Cancel order request | Tommie Zemlak | Amely Pacocha | May 17, 2026, 3:46 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 25724322Item authenticity concern | Ms. Ramona Treutel | Amely Pacocha | May 17, 2026, 2:57 PM |
| What could we have done differently? | Comment | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 25724322Item authenticity concern | Ms. Ramona Treutel | Amely Pacocha | May 17, 2026, 2:57 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 33188615Price match request |  Mitchell Stehr | Darryl Jacobi | May 17, 2026, 2:42 PM |
| What could we have done differently? | Comment | I will never recommend this brand again. Truly terrible support. | 33188615Price match request | Mitchell Stehr | Darryl Jacobi | May 17, 2026, 2:42 PM |
| How would you rate your first experience with the Bloom app? | Rating | 1/5 | 34989933Refund not received |  Devonte Tromp | Eula McKenzie | May 17, 2026, 1:56 PM |
| What stood out? | Multi-select | — | 34989933Refund not received | Devonte Tromp | Eula McKenzie | May 17, 2026, 1:56 PM |
| Anything we should improve about the app onboarding? | Comment | Lost all my profile data after the first session. Started over twice. | 34989933Refund not received | Devonte Tromp | Eula McKenzie | May 17, 2026, 1:56 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 06481451BOPIS order cancelled at store |  Carlton Hoeger | Steve O'Conner | May 17, 2026, 1:48 PM |
| What's the primary reason for your score? | Comment | Bloom understands what a beauty customer actually wants. | 06481451BOPIS order cancelled at store | Carlton Hoeger | Steve O'Conner | May 17, 2026, 1:48 PM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 18829020Refund not received |  Emiliano Wiegand | Julie Hodkiewicz | May 17, 2026, 1:40 PM |
| Where did we do well? | Multi-select | Follow-through | 18829020Refund not received | Emiliano Wiegand | Julie Hodkiewicz | May 17, 2026, 1:40 PM |
| Tell us more about your experience | Comment | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 18829020Refund not received | Emiliano Wiegand | Julie Hodkiewicz | May 17, 2026, 1:40 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 05554760BOPIS pickup not ready |  Billie Dach | Tommy Kuvalis | May 17, 2026, 1:11 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 05554760BOPIS pickup not ready | Billie Dach | Tommy Kuvalis | May 17, 2026, 1:11 PM |
| Anything we could do better next time? | Comment | Loved the personalized note in my order. Small touch, big impact. | 05554760BOPIS pickup not ready | Billie Dach | Tommy Kuvalis | May 17, 2026, 1:11 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 05322877Birthday gift not received | Tomas Torphy | Faith Hilll | May 17, 2026, 1:02 PM |
| What stood out? | Multi-select | Easy signup | 05322877Birthday gift not received | Tomas Torphy | Faith Hilll | May 17, 2026, 1:02 PM |
| Anything we should improve about the app onboarding? | Comment | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 05322877Birthday gift not received | Tomas Torphy | Faith Hilll | May 17, 2026, 1:02 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 53300422Where is my order? | Tamia Hills | Mr. Skyla Trantow | May 17, 2026, 12:29 PM |
| Where did we do well? | Multi-select | Response speedFriendliness | 53300422Where is my order? | Tamia Hills | Mr. Skyla Trantow | May 17, 2026, 12:29 PM |
| Tell us more about your experience | Comment | Resolved my issue and even taught me how to use the new app features. Excellent. | 53300422Where is my order? | Tamia Hills | Mr. Skyla Trantow | May 17, 2026, 12:29 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 92491210Wholesale order question |  Kay Boyer | Yazmin Jast | May 17, 2026, 11:20 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 92491210Wholesale order question | Kay Boyer | Yazmin Jast | May 17, 2026, 11:20 AM |
| Anything we could do better next time? | Comment | Quick, kind, and they actually solved my problem on the first message. | 92491210Wholesale order question | Kay Boyer | Yazmin Jast | May 17, 2026, 11:20 AM |
| How satisfied are you with your recent order? | Rating | 2/5 | 51344151App login problem |  Kristopher Rogahn | Steve O'Conner | May 17, 2026, 11:10 AM |
| Did your order arrive as expected? | Multi-choice | No | 51344151App login problem | Kristopher Rogahn | Steve O'Conner | May 17, 2026, 11:10 AM |
| Anything we could do better next time? | Comment | Three chats, no resolution. The fourth agent finally helped. | 51344151App login problem | Kristopher Rogahn | Steve O'Conner | May 17, 2026, 11:10 AM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 01373225Wrong shade sent |  Dr. Markus Thompson | Faith Hilll | May 17, 2026, 10:51 AM |
| What stood out? | Multi-select | Shade match quiz | 01373225Wrong shade sent | Dr. Markus Thompson | Faith Hilll | May 17, 2026, 10:51 AM |
| Anything we should improve about the app onboarding? | Comment | Solid first impression. The welcome email was a little overwhelming. | 01373225Wrong shade sent | Dr. Markus Thompson | Faith Hilll | May 17, 2026, 10:51 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 85923592Item authenticity concern |  Darla Torp-McClure PhD | Julie Hodkiewicz | May 17, 2026, 10:08 AM |
| Where did we do well? | Multi-select | — | 85923592Item authenticity concern | Darla Torp-McClure PhD | Julie Hodkiewicz | May 17, 2026, 10:08 AM |
| Tell us more about your experience | Comment | Slow but eventually got there. Could have been a one-message fix. | 85923592Item authenticity concern | Darla Torp-McClure PhD | Julie Hodkiewicz | May 17, 2026, 10:08 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 08190433Return after 30-day window |  Scottie Schaefer DDS | Jacklyn Dare | May 17, 2026, 9:48 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 08190433Return after 30-day window | Scottie Schaefer DDS | Jacklyn Dare | May 17, 2026, 9:48 AM |
| Anything we could do better next time? | Comment | Replied within minutes on a Sunday. Honestly didn't expect that. | 08190433Return after 30-day window | Scottie Schaefer DDS | Jacklyn Dare | May 17, 2026, 9:48 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 01969067Birthday gift not received |  Miss Nettie Muller | Leonard Waters-Howell | May 17, 2026, 9:34 AM |
| What could we have done differently? | Comment | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 01969067Birthday gift not received | Miss Nettie Muller | Leonard Waters-Howell | May 17, 2026, 9:34 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 81246650Klarna / Afterpay split issue |  Gayle Crist | Mr. Eliza Gerhold IV | May 17, 2026, 9:01 AM |
| Where did we do well? | Multi-select | Follow-through | 81246650Klarna / Afterpay split issue | Gayle Crist | Mr. Eliza Gerhold IV | May 17, 2026, 9:01 AM |
| Tell us more about your experience | Comment | Helpful, but the hold music in the phone queue was rough. | 81246650Klarna / Afterpay split issue | Gayle Crist | Mr. Eliza Gerhold IV | May 17, 2026, 9:01 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 67137310Loyalty points not posting | Michelle Schaefer | Katrina Johns | May 17, 2026, 8:15 AM |
| Where did we do well? | Multi-select | CommunicationProduct knowledgeFriendliness | 67137310Loyalty points not posting | Michelle Schaefer | Katrina Johns | May 17, 2026, 8:15 AM |
| Tell us more about your experience | Comment | Got my points credited back for an order I had to cancel. Super easy. | 67137310Loyalty points not posting | Michelle Schaefer | Katrina Johns | May 17, 2026, 8:15 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 37449607App login problem |  Katrina Hessel | Mr. Lonie Hudson | May 17, 2026, 7:41 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 37449607App login problem | Katrina Hessel | Mr. Lonie Hudson | May 17, 2026, 7:41 AM |
| Anything we could do better next time? | Comment | Slow but eventually got there. Could have been a one-message fix. | 37449607App login problem | Katrina Hessel | Mr. Lonie Hudson | May 17, 2026, 7:41 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 19112278Loyalty points not posting |  Viola Kling MD | Garth Dooley | May 17, 2026, 7:05 AM |
| What's the primary reason for your score? | Comment | Bloom understands what a beauty customer actually wants. | 19112278Loyalty points not posting | Viola Kling MD | Garth Dooley | May 17, 2026, 7:05 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 1/11 | 69803716Pro discount enrollment | Roxane Rohan PhD | Faith Hilll | May 17, 2026, 6:46 AM |
| Anything we could improve about your experience? | Comment | Had a terrible refund experience. Would steer friends elsewhere. | 69803716Pro discount enrollment | Roxane Rohan PhD | Faith Hilll | May 17, 2026, 6:46 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 25908148Address change after shipping | Emiliano Wiegand | Oscar O'Hara | May 17, 2026, 6:02 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 25908148Address change after shipping | Emiliano Wiegand | Oscar O'Hara | May 17, 2026, 6:02 AM |
| Anything we could do better next time? | Comment | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 25908148Address change after shipping | Emiliano Wiegand | Oscar O'Hara | May 17, 2026, 6:02 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 53399926Lost package follow-up |  Layla Rau | Amely Pacocha | May 17, 2026, 5:34 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 53399926Lost package follow-up | Layla Rau | Amely Pacocha | May 17, 2026, 5:34 AM |
| Anything we could do better next time? | Comment | Solved my return, just needed a couple of follow-ups to get there. | 53399926Lost package follow-up | Layla Rau | Amely Pacocha | May 17, 2026, 5:34 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 84107598Discount code not working |  Clair Buckridge | Vilma Gusikowski | May 17, 2026, 5:26 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 84107598Discount code not working | Clair Buckridge | Vilma Gusikowski | May 17, 2026, 5:26 AM |
| Anything we could do better next time? | Comment | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 84107598Discount code not working | Clair Buckridge | Vilma Gusikowski | May 17, 2026, 5:26 AM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 56654650Item authenticity concern |  Jay Ziemann | Faith Hilll | May 17, 2026, 4:36 AM |
| What could we have done differently? | Comment | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 56654650Item authenticity concern | Jay Ziemann | Faith Hilll | May 17, 2026, 4:36 AM |
| How easy was it to complete your return? | Rating | 2/5 | 27472559Loyalty points not posting |  Devonte Nolan Sr. | Kip Schroeder IV | May 17, 2026, 3:20 AM |
| Did our team make the return straightforward? | Multi-choice | Not really | 27472559Loyalty points not posting | Devonte Nolan Sr. | Kip Schroeder IV | May 17, 2026, 3:20 AM |
| What would have made it easier? | Comment | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 27472559Loyalty points not posting | Devonte Nolan Sr. | Kip Schroeder IV | May 17, 2026, 3:20 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 25687960BOPIS order cancelled at store |  Bette Schaden | Mr. Lonie Hudson | May 17, 2026, 3:13 AM |
| Where did we do well? | Multi-select | CommunicationFriendlinessResponse speed | 25687960BOPIS order cancelled at store | Bette Schaden | Mr. Lonie Hudson | May 17, 2026, 3:13 AM |
| Tell us more about your experience | Comment | Pretty good. Sara was nice, the system glitched once but she powered through. | 25687960BOPIS order cancelled at store | Bette Schaden | Mr. Lonie Hudson | May 17, 2026, 3:13 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 40061759App crashes at checkout |  Rudolph Gorczany | Chaz Renner | May 17, 2026, 2:52 AM |
| Where did we do well? | Multi-select | Product knowledge | 40061759App crashes at checkout | Rudolph Gorczany | Chaz Renner | May 17, 2026, 2:52 AM |
| Tell us more about your experience | Comment | Replaced my damaged perfume bottle within 24 hours. So impressed. | 40061759App crashes at checkout | Rudolph Gorczany | Chaz Renner | May 17, 2026, 2:52 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 32051432Cancel subscription / Auto-replenish |  Zackary Cruickshank | Chaz Renner | May 17, 2026, 2:03 AM |
| Anything we could improve about your experience? | Comment | Bloom understands what a beauty customer actually wants. | 32051432Cancel subscription / Auto-replenish | Zackary Cruickshank | Chaz Renner | May 17, 2026, 2:03 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 40273210Where is my order? | Stuart Zieme | Mr. Skyla Trantow | May 17, 2026, 1:51 AM |
| What's the primary reason for your score? | Comment | Love everything about it. The Insider program is genuinely valuable. | 40273210Where is my order? | Stuart Zieme | Mr. Skyla Trantow | May 17, 2026, 1:51 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 90035353Loyalty points not posting |  Kian Mayer DDS | Kip Schroeder IV | May 17, 2026, 1:10 AM |
| Where did we do well? | Multi-select | Friendliness | 90035353Loyalty points not posting | Kian Mayer DDS | Kip Schroeder IV | May 17, 2026, 1:10 AM |
| Tell us more about your experience | Comment | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 90035353Loyalty points not posting | Kian Mayer DDS | Kip Schroeder IV | May 17, 2026, 1:10 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 93016971Store experience feedback |  Juana Baumbach | Dr. Mandy McLaughlin | May 17, 2026, 1:02 AM |
| Where did we do well? | Multi-select | Follow-through | 93016971Store experience feedback | Juana Baumbach | Dr. Mandy McLaughlin | May 17, 2026, 1:02 AM |
| Tell us more about your experience | Comment | Got my issue handled. Slightly long wait but the agent more than made up for it. | 93016971Store experience feedback | Juana Baumbach | Dr. Mandy McLaughlin | May 17, 2026, 1:02 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 03096715App login problem |  Amya Lakin | Kaela Friesen | May 17, 2026, 12:11 AM |
| Where did we do well? | Multi-select | Follow-throughCommunicationProduct knowledge | 03096715App login problem | Amya Lakin | Kaela Friesen | May 17, 2026, 12:11 AM |
| Tell us more about your experience | Comment | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 03096715App login problem | Amya Lakin | Kaela Friesen | May 17, 2026, 12:11 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 4/11 | 99842325Shipping cost question | Lizzie Wisoky | Dr. Mandy McLaughlin | May 16, 2026, 11:30 PM |
| What's the primary reason for your score? | Comment | Won't recommend until the basics are fixed. | 99842325Shipping cost question | Lizzie Wisoky | Dr. Mandy McLaughlin | May 16, 2026, 11:30 PM |
| How easy was it to complete your return? | Rating | 3/5 | 58002356Gift card balance question |  Ardith Ondricka MD | Dr. Mandy McLaughlin | May 16, 2026, 11:23 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 58002356Gift card balance question | Ardith Ondricka MD | Dr. Mandy McLaughlin | May 16, 2026, 11:23 PM |
| What would have made it easier? | Comment | Multiple screens, multiple agents. Could have been a one-click thing. | 58002356Gift card balance question | Ardith Ondricka MD | Dr. Mandy McLaughlin | May 16, 2026, 11:23 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 20415111Store experience feedback |  Winifred Hirthe | Dr. Mandy McLaughlin | May 16, 2026, 10:17 PM |
| What could we have done differently? | Comment | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 20415111Store experience feedback | Winifred Hirthe | Dr. Mandy McLaughlin | May 16, 2026, 10:17 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 00100038Birthday gift not received |  Claudie Gleason | Amely Pacocha | May 16, 2026, 9:04 PM |
| What stood out? | Multi-select | Shade match quizBeautiful product browsePersonalized recommendations | 00100038Birthday gift not received | Claudie Gleason | Amely Pacocha | May 16, 2026, 9:04 PM |
| Anything we should improve about the app onboarding? | Comment | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 00100038Birthday gift not received | Claudie Gleason | Amely Pacocha | May 16, 2026, 9:04 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 57787735Cancel order request |  Shirley Cartwright | Kip Schroeder IV | May 16, 2026, 9:03 PM |
| What's the primary reason for your score? | Comment | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 57787735Cancel order request | Shirley Cartwright | Kip Schroeder IV | May 16, 2026, 9:03 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 38574637Gift card balance question | Tamia Hills | Oscar O'Hara | May 16, 2026, 7:59 PM |
| Where did we do well? | Multi-select | Response speedFriendliness | 38574637Gift card balance question | Tamia Hills | Oscar O'Hara | May 16, 2026, 7:59 PM |
| Tell us more about your experience | Comment | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 38574637Gift card balance question | Tamia Hills | Oscar O'Hara | May 16, 2026, 7:59 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 95314932Foundation match help | Dr. Hermann Ferry | Lily Raynor | May 16, 2026, 7:46 PM |
| Where did we do well? | Multi-select | Response speedProduct knowledge | 95314932Foundation match help | Dr. Hermann Ferry | Lily Raynor | May 16, 2026, 7:46 PM |
| Tell us more about your experience | Comment | Agent was polite but couldn't actually fix the loyalty points issue. | 95314932Foundation match help | Dr. Hermann Ferry | Lily Raynor | May 16, 2026, 7:46 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 64493754Lost package follow-up |  Mrs. Chelsea Grant | Leonard Waters-Howell | May 16, 2026, 7:37 PM |
| What's the primary reason for your score? | Comment | Tell everyone I know to shop here. Best beauty retailer, hands down. | 64493754Lost package follow-up | Mrs. Chelsea Grant | Leonard Waters-Howell | May 16, 2026, 7:37 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 90658026App crashes at checkout | Skyla Hansen | Katrina Johns | May 16, 2026, 7:27 PM |
| What could we have done differently? | Comment | Felt like I was talking to a script. Same response three times. | 90658026App crashes at checkout | Skyla Hansen | Katrina Johns | May 16, 2026, 7:27 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 72974401Klarna / Afterpay split issue |  Dr. Donavon Sporer | Amely Pacocha | May 16, 2026, 7:12 PM |
| Where did we do well? | Multi-select | — | 72974401Klarna / Afterpay split issue | Dr. Donavon Sporer | Amely Pacocha | May 16, 2026, 7:12 PM |
| Tell us more about your experience | Comment | Got my points back but the agent forgot to ship the replacement. | 72974401Klarna / Afterpay split issue | Dr. Donavon Sporer | Amely Pacocha | May 16, 2026, 7:12 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 13140264Where is my order? |  April Abernathy | Mr. Skyla Trantow | May 16, 2026, 6:29 PM |
| Where did we do well? | Multi-select | CommunicationProduct knowledge | 13140264Where is my order? | April Abernathy | Mr. Skyla Trantow | May 16, 2026, 6:29 PM |
| Tell us more about your experience | Comment | First time ordering and I'll definitely be back. Smooth from start to finish. | 13140264Where is my order? | April Abernathy | Mr. Skyla Trantow | May 16, 2026, 6:29 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 64952967Discount code not working |  Derek Lynch | Mr. Eliza Gerhold IV | May 16, 2026, 5:47 PM |
| What could we have done differently? | Comment | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 64952967Discount code not working | Derek Lynch | Mr. Eliza Gerhold IV | May 16, 2026, 5:47 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 4/11 | 18630117Price match request |  Frederick Kling | Mr. Cade Senger | May 16, 2026, 4:23 PM |
| What's the primary reason for your score? | Comment | The app is slow and buggy now. Lost trust in the brand. | 18630117Price match request | Frederick Kling | Mr. Cade Senger | May 16, 2026, 4:23 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 89386101App crashes at checkout |  Adam Erdman | Faith Hilll | May 16, 2026, 4:22 PM |
| What could we have done differently? | Comment | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 89386101App crashes at checkout | Adam Erdman | Faith Hilll | May 16, 2026, 4:22 PM |
| How satisfied are you with your recent order? | Rating | 2/5 | 87668711Discount code not working |  Jude Heidenreich | Lily Raynor | May 16, 2026, 2:48 PM |
| Did your order arrive as expected? | Multi-choice | No | 87668711Discount code not working | Jude Heidenreich | Lily Raynor | May 16, 2026, 2:48 PM |
| Anything we could do better next time? | Comment | Long wait, then the agent disconnected without resolving anything. | 87668711Discount code not working | Jude Heidenreich | Lily Raynor | May 16, 2026, 2:48 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 05908359Influencer code not working |  Daniel Kerluke | Vilma Gusikowski | May 16, 2026, 2:40 PM |
| What could we have done differently? | Comment | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 05908359Influencer code not working | Daniel Kerluke | Vilma Gusikowski | May 16, 2026, 2:40 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 46031266Wholesale order question |  Ashley O'Keefe | Kaela Friesen | May 16, 2026, 2:31 PM |
| Where did we do well? | Multi-select | Follow-through | 46031266Wholesale order question | Ashley O'Keefe | Kaela Friesen | May 16, 2026, 2:31 PM |
| Tell us more about your experience | Comment | Good service. Wish I'd been told upfront that my shade was on backorder. | 46031266Wholesale order question | Ashley O'Keefe | Kaela Friesen | May 16, 2026, 2:31 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 73803038App login problem |  Ron Jakubowski DVM | Dr. Mandy McLaughlin | May 16, 2026, 2:28 PM |
| What could we have done differently? | Comment | Helpful enough. Took longer than I expected for a simple address change. | 73803038App login problem | Ron Jakubowski DVM | Dr. Mandy McLaughlin | May 16, 2026, 2:28 PM |
| Which areas should Bloom invest in next year? | Multi-select | Cleaner sustainability and packaging storyFaster shipping and easier returnsRicher Insider rewards and birthday perks | 65994556Wholesale order question | Ottilie Stroman | Mr. Skyla Trantow | May 16, 2026, 2:28 PM |
| How important is virtual try-on to your shopping experience? | Rating | 4/5 | 65994556Wholesale order question | Ottilie Stroman | Mr. Skyla Trantow | May 16, 2026, 2:28 PM |
| What's missing from Bloom for you? | Comment | Loyalty program for non-Insiders too. | 65994556Wholesale order question | Ottilie Stroman | Mr. Skyla Trantow | May 16, 2026, 2:28 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 1/11 | 91494746BOPIS pickup not ready |  Ayana Hane | Lily Raynor | May 16, 2026, 2:19 PM |
| Anything we could improve about your experience? | Comment | Had a terrible refund experience. Would steer friends elsewhere. | 91494746BOPIS pickup not ready | Ayana Hane | Lily Raynor | May 16, 2026, 2:19 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 94423473Shipping cost question | Vicky Gulgowski | Lily Raynor | May 16, 2026, 2:10 PM |
| What could we have done differently? | Comment | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 94423473Shipping cost question | Vicky Gulgowski | Lily Raynor | May 16, 2026, 2:10 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 40903542Store experience feedback |  Ola Kovacek | Mr. Cade Senger | May 16, 2026, 2:06 PM |
| What stood out? | Multi-select | Easy signupPersonalized recommendationsShade match quiz | 40903542Store experience feedback | Ola Kovacek | Mr. Cade Senger | May 16, 2026, 2:06 PM |
| Anything we should improve about the app onboarding? | Comment | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 40903542Store experience feedback | Ola Kovacek | Mr. Cade Senger | May 16, 2026, 2:06 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 56098647Pro discount enrollment |  Osvaldo Roberts | Tommy Kuvalis | May 16, 2026, 1:39 PM |
| What could we have done differently? | Comment | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 56098647Pro discount enrollment | Osvaldo Roberts | Tommy Kuvalis | May 16, 2026, 1:39 PM |
| How easy was it to complete your return? | Rating | 4/5 | 33026607Discount code not working | Ms. Dagmar Cremin | Mr. Lonie Hudson | May 16, 2026, 1:07 PM |
| Did our team make the return straightforward? | Multi-choice | Not really | 33026607Discount code not working | Ms. Dagmar Cremin | Mr. Lonie Hudson | May 16, 2026, 1:07 PM |
| What would have made it easier? | Comment | Easy chat experience. Captcha at the start was annoying. | 33026607Discount code not working | Ms. Dagmar Cremin | Mr. Lonie Hudson | May 16, 2026, 1:07 PM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 00047203Wholesale order question |  Jodi Homenick | Chaz Renner | May 16, 2026, 12:53 PM |
| Where did we do well? | Multi-select | — | 00047203Wholesale order question | Jodi Homenick | Chaz Renner | May 16, 2026, 12:53 PM |
| Tell us more about your experience | Comment | Took five days to get a reply. Then they couldn't even help with the return. | 00047203Wholesale order question | Jodi Homenick | Chaz Renner | May 16, 2026, 12:53 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 07602567Return after 30-day window |  Cletus McCullough | Chaz Renner | May 16, 2026, 11:56 AM |
| What stood out? | Multi-select | Beautiful product browseEasy signup | 07602567Return after 30-day window | Cletus McCullough | Chaz Renner | May 16, 2026, 11:56 AM |
| Anything we should improve about the app onboarding? | Comment | Got my Insider perks set up in under a minute. | 07602567Return after 30-day window | Cletus McCullough | Chaz Renner | May 16, 2026, 11:56 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 91987236Address change after shipping |  Carl Murphy | Mr. Cade Senger | May 16, 2026, 10:50 AM |
| Did your order arrive as expected? | Multi-choice | No | 91987236Address change after shipping | Carl Murphy | Mr. Cade Senger | May 16, 2026, 10:50 AM |
| Anything we could do better next time? | Comment | It worked out. Wish I hadn't had to explain my return policy back to them. | 91987236Address change after shipping | Carl Murphy | Mr. Cade Senger | May 16, 2026, 10:50 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 67953683Wholesale order question |  Lavonne Schimmel | Ignatius Cummerata | May 16, 2026, 10:38 AM |
| Where did we do well? | Multi-select | Friendliness | 67953683Wholesale order question | Lavonne Schimmel | Ignatius Cummerata | May 16, 2026, 10:38 AM |
| Tell us more about your experience | Comment | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 67953683Wholesale order question | Lavonne Schimmel | Ignatius Cummerata | May 16, 2026, 10:38 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 58943683Allergic reaction concern | Ms. Patsy Jenkins-Kautzer | Tommy Kuvalis | May 16, 2026, 9:02 AM |
| What could we have done differently? | Comment | Returned three items past the window and they made an exception. Lifelong customer. | 58943683Allergic reaction concern | Ms. Patsy Jenkins-Kautzer | Tommy Kuvalis | May 16, 2026, 9:02 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 70922994Wrong shade sent |  Yolanda Klocko | Mr. Eliza Gerhold IV | May 16, 2026, 9:02 AM |
| What's the primary reason for your score? | Comment | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 70922994Wrong shade sent | Yolanda Klocko | Mr. Eliza Gerhold IV | May 16, 2026, 9:02 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 95256548Cancel order request | Hettie Ullrich | Vilma Gusikowski | May 16, 2026, 7:58 AM |
| What's the primary reason for your score? | Comment | Love everything about it. The Insider program is genuinely valuable. | 95256548Cancel order request | Hettie Ullrich | Vilma Gusikowski | May 16, 2026, 7:58 AM |
| How easy was it to complete your return? | Rating | 3/5 | 85992597Return after 30-day window |  Helga Kunde | Ignatius Cummerata | May 16, 2026, 7:53 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 85992597Return after 30-day window | Helga Kunde | Ignatius Cummerata | May 16, 2026, 7:53 AM |
| What would have made it easier? | Comment | Required more steps than it should have for a simple shade exchange. | 85992597Return after 30-day window | Helga Kunde | Ignatius Cummerata | May 16, 2026, 7:53 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 31718403Missing items in shipment |  Elsa Stracke | Julie Hodkiewicz | May 16, 2026, 7:40 AM |
| What stood out? | Multi-select | Easy signupPersonalized recommendations | 31718403Missing items in shipment | Elsa Stracke | Julie Hodkiewicz | May 16, 2026, 7:40 AM |
| Anything we should improve about the app onboarding? | Comment | The app walked me through everything beautifully. Couldn't be easier. | 31718403Missing items in shipment | Elsa Stracke | Julie Hodkiewicz | May 16, 2026, 7:40 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 65590306Pro discount enrollment | Adam Erdman | Steve O'Conner | May 16, 2026, 6:00 AM |
| Anything we could improve about your experience? | Comment | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 65590306Pro discount enrollment | Adam Erdman | Steve O'Conner | May 16, 2026, 6:00 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 75226946Foundation match help |  Mr. Jesse Lueilwitz | Garth Dooley | May 16, 2026, 5:40 AM |
| What could we have done differently? | Comment | Resolved fine. The first agent transferred me but the second one nailed it. | 75226946Foundation match help | Mr. Jesse Lueilwitz | Garth Dooley | May 16, 2026, 5:40 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 91762487Insider tier issue |  Willy Welch | Faith Hilll | May 16, 2026, 5:21 AM |
| What's the primary reason for your score? | Comment | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 91762487Insider tier issue | Willy Welch | Faith Hilll | May 16, 2026, 5:21 AM |
| How easy was it to complete your return? | Rating | 5/5 | 18569620Return after 30-day window |  Merritt Gibson | Mr. Lonie Hudson | May 16, 2026, 4:57 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 18569620Return after 30-day window | Merritt Gibson | Mr. Lonie Hudson | May 16, 2026, 4:57 AM |
| What would have made it easier? | Comment | Tapped through the app and had my replacement on the way in 30 seconds. | 18569620Return after 30-day window | Merritt Gibson | Mr. Lonie Hudson | May 16, 2026, 4:57 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 59428253Question about product ingredients | Patty Pfannerstill II | Darryl Jacobi | May 16, 2026, 4:10 AM |
| What's the primary reason for your score? | Comment | Big fan. Their customer service has saved me more than once. | 59428253Question about product ingredients | Patty Pfannerstill II | Darryl Jacobi | May 16, 2026, 4:10 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 24958062Where is my order? |  Karla Conroy | Garth Dooley | May 16, 2026, 3:47 AM |
| What's the primary reason for your score? | Comment | Pretty good. Selection is great, service is hit or miss. | 24958062Where is my order? | Karla Conroy | Garth Dooley | May 16, 2026, 3:47 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 70816683BOPIS pickup not ready | Katherine Conn | Mr. Cade Senger | May 16, 2026, 3:01 AM |
| What could we have done differently? | Comment | Got my refund eventually. Communication could have been a touch clearer. | 70816683BOPIS pickup not ready | Katherine Conn | Mr. Cade Senger | May 16, 2026, 3:01 AM |
| Which areas should Bloom invest in next year? | Multi-select | — | 27635016Refund not received |  Sheri McClure | Amely Pacocha | May 16, 2026, 1:54 AM |
| How important is virtual try-on to your shopping experience? | Rating | 3/5 | 27635016Refund not received | Sheri McClure | Amely Pacocha | May 16, 2026, 1:54 AM |
| What's missing from Bloom for you? | Comment | Bring back the old loyalty point structure. | 27635016Refund not received | Sheri McClure | Amely Pacocha | May 16, 2026, 1:54 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 7/11 | 48144092Return after 30-day window |  Mrs. Geneva Orn | Faith Hilll | May 16, 2026, 1:11 AM |
| Anything we could improve about your experience? | Comment | Solid retailer. Not differentiated enough to recommend over alternatives. | 48144092Return after 30-day window | Mrs. Geneva Orn | Faith Hilll | May 16, 2026, 1:11 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 40030578Store experience feedback |  Brandi Wehner | Lily Raynor | May 15, 2026, 10:05 PM |
| What's the primary reason for your score? | Comment | Best in class. The app is genuinely beautiful and useful. | 40030578Store experience feedback | Brandi Wehner | Lily Raynor | May 15, 2026, 10:05 PM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 04134232Influencer code not working | Georgianna Leannon | Eula McKenzie | May 15, 2026, 9:11 PM |
| What stood out? | Multi-select | Personalized recommendations | 04134232Influencer code not working | Georgianna Leannon | Eula McKenzie | May 15, 2026, 9:11 PM |
| Anything we should improve about the app onboarding? | Comment | Pleasant experience. App is great, website still a bit clunky on mobile. | 04134232Influencer code not working | Georgianna Leannon | Eula McKenzie | May 15, 2026, 9:11 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 38228225App crashes at checkout |  Kraig Barrows DDS | Leonard Waters-Howell | May 15, 2026, 8:35 PM |
| What could we have done differently? | Comment | Customer service has gone downhill. Used to love this brand. | 38228225App crashes at checkout | Kraig Barrows DDS | Leonard Waters-Howell | May 15, 2026, 8:35 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 78086754Lost package follow-up |  Tavares Senger | Mr. Cade Senger | May 15, 2026, 8:30 PM |
| Did your order arrive as expected? | Multi-choice | Mostly | 78086754Lost package follow-up | Tavares Senger | Mr. Cade Senger | May 15, 2026, 8:30 PM |
| Anything we could do better next time? | Comment | Lightning fast response, fixed my Insider points balance in one message. | 78086754Lost package follow-up | Tavares Senger | Mr. Cade Senger | May 15, 2026, 8:30 PM |
| How easy was it to complete your return? | Rating | 3/5 | 74673292Item authenticity concern |  Adella Shanahan | Miss Amber Hintz Sr. | May 15, 2026, 8:23 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 74673292Item authenticity concern | Adella Shanahan | Miss Amber Hintz Sr. | May 15, 2026, 8:23 PM |
| What would have made it easier? | Comment | Eventually solved, but the process wasn't intuitive. | 74673292Item authenticity concern | Adella Shanahan | Miss Amber Hintz Sr. | May 15, 2026, 8:23 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 16345285Where is my order? | Martine O'Keefe | Mr. Cade Senger | May 15, 2026, 7:42 PM |
| Where did we do well? | Multi-select | Friendliness | 16345285Where is my order? | Martine O'Keefe | Mr. Cade Senger | May 15, 2026, 7:42 PM |
| Tell us more about your experience | Comment | Loved the personalized note in my order. Small touch, big impact. | 16345285Where is my order? | Martine O'Keefe | Mr. Cade Senger | May 15, 2026, 7:42 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 53499624Gift card balance question |  Audie Goyette | Jacklyn Dare | May 15, 2026, 7:27 PM |
| Where did we do well? | Multi-select | — | 53499624Gift card balance question | Audie Goyette | Jacklyn Dare | May 15, 2026, 7:27 PM |
| Tell us more about your experience | Comment | Got my points back but the agent forgot to ship the replacement. | 53499624Gift card balance question | Audie Goyette | Jacklyn Dare | May 15, 2026, 7:27 PM |
| Which areas should Bloom invest in next year? | Multi-select | More inclusive shade ranges | 46591091Return after 30-day window |  Mary Renner | Tommy Kuvalis | May 15, 2026, 5:08 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 46591091Return after 30-day window | Mary Renner | Tommy Kuvalis | May 15, 2026, 5:08 PM |
| What's missing from Bloom for you? | Comment | Faster customer service response times. | 46591091Return after 30-day window | Mary Renner | Tommy Kuvalis | May 15, 2026, 5:08 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 24827186Pro discount enrollment |  Florida Hammes | Vilma Gusikowski | May 15, 2026, 4:48 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 24827186Pro discount enrollment | Florida Hammes | Vilma Gusikowski | May 15, 2026, 4:48 PM |
| Anything we could do better next time? | Comment | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 24827186Pro discount enrollment | Florida Hammes | Vilma Gusikowski | May 15, 2026, 4:48 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 30371106Cancel order request | Audie Goyette | Steve O'Conner | May 15, 2026, 4:06 PM |
| What could we have done differently? | Comment | Helpful, but the hold music in the phone queue was rough. | 30371106Cancel order request | Audie Goyette | Steve O'Conner | May 15, 2026, 4:06 PM |
| How easy was it to complete your return? | Rating | 3/5 | 94045457Price match request | Kelsi Crooks | Oscar O'Hara | May 15, 2026, 3:20 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 94045457Price match request | Kelsi Crooks | Oscar O'Hara | May 15, 2026, 3:20 PM |
| What would have made it easier? | Comment | Resolved after a long wait. Process needs streamlining. | 94045457Price match request | Kelsi Crooks | Oscar O'Hara | May 15, 2026, 3:20 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 93575628Address change after shipping |  Ms. Malvina Cruickshank-Schmidt | Chaz Renner | May 15, 2026, 3:19 PM |
| What could we have done differently? | Comment | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 93575628Address change after shipping | Ms. Malvina Cruickshank-Schmidt | Chaz Renner | May 15, 2026, 3:19 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 92755048App crashes at checkout |  Lera Reichel DVM | Leonard Waters-Howell | May 15, 2026, 2:30 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 92755048App crashes at checkout | Lera Reichel DVM | Leonard Waters-Howell | May 15, 2026, 2:30 PM |
| Anything we could do better next time? | Comment | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 92755048App crashes at checkout | Lera Reichel DVM | Leonard Waters-Howell | May 15, 2026, 2:30 PM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 70908576Pro discount enrollment |  Rachel Kling | Leonard Waters-Howell | May 15, 2026, 1:59 PM |
| Where did we do well? | Multi-select | Product knowledge | 70908576Pro discount enrollment | Rachel Kling | Leonard Waters-Howell | May 15, 2026, 1:59 PM |
| Tell us more about your experience | Comment | Lost my package, refused to refund or reship. I'm done with this brand. | 70908576Pro discount enrollment | Rachel Kling | Leonard Waters-Howell | May 15, 2026, 1:59 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 95985966Address change after shipping |  Norma Ryan | Leonard Waters-Howell | May 15, 2026, 1:47 PM |
| Where did we do well? | Multi-select | Response speed | 95985966Address change after shipping | Norma Ryan | Leonard Waters-Howell | May 15, 2026, 1:47 PM |
| Tell us more about your experience | Comment | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 95985966Address change after shipping | Norma Ryan | Leonard Waters-Howell | May 15, 2026, 1:47 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 60190066Item authenticity concern |  Breana Shields | Kip Schroeder IV | May 15, 2026, 1:14 PM |
| What could we have done differently? | Comment | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 60190066Item authenticity concern | Breana Shields | Kip Schroeder IV | May 15, 2026, 1:14 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 65306041Refund not received | Julius Predovic | Yazmin Jast | May 15, 2026, 12:57 PM |
| Where did we do well? | Multi-select | Response speedFollow-throughCommunication | 65306041Refund not received | Julius Predovic | Yazmin Jast | May 15, 2026, 12:57 PM |
| Tell us more about your experience | Comment | Got there in the end. The chat went in circles for a bit. | 65306041Refund not received | Julius Predovic | Yazmin Jast | May 15, 2026, 12:57 PM |
| How easy was it to complete your return? | Rating | 5/5 | 14206236Wholesale order question | Lacy Jerde | Kip Schroeder IV | May 15, 2026, 12:49 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 14206236Wholesale order question | Lacy Jerde | Kip Schroeder IV | May 15, 2026, 12:49 PM |
| What would have made it easier? | Comment | BOPIS pickup at the store was so smooth, in and out in under a minute. | 14206236Wholesale order question | Lacy Jerde | Kip Schroeder IV | May 15, 2026, 12:49 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 01645594Wrong shade sent | Melanie Schmidt II | Yazmin Jast | May 15, 2026, 12:30 PM |
| What's the primary reason for your score? | Comment | Their personalization is unreal. Like having a personal Beauty Advisor. | 01645594Wrong shade sent | Melanie Schmidt II | Yazmin Jast | May 15, 2026, 12:30 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 78302253Loyalty points not posting |  Fredrick Mills | Tommy Kuvalis | May 15, 2026, 12:27 PM |
| What's the primary reason for your score? | Comment | The selection, the service, the app — all top tier. | 78302253Loyalty points not posting | Fredrick Mills | Tommy Kuvalis | May 15, 2026, 12:27 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 48005950Missing items in shipment |  Grayce Ziemann | Steve O'Conner | May 15, 2026, 11:39 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 48005950Missing items in shipment | Grayce Ziemann | Steve O'Conner | May 15, 2026, 11:39 AM |
| Anything we could do better next time? | Comment | Got my points credited back for an order I had to cancel. Super easy. | 48005950Missing items in shipment | Grayce Ziemann | Steve O'Conner | May 15, 2026, 11:39 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 08004425Foundation match help |  Jack Purdy | Mr. Eliza Gerhold IV | May 15, 2026, 11:15 AM |
| Where did we do well? | Multi-select | FriendlinessCommunication | 08004425Foundation match help | Jack Purdy | Mr. Eliza Gerhold IV | May 15, 2026, 11:15 AM |
| Tell us more about your experience | Comment | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 08004425Foundation match help | Jack Purdy | Mr. Eliza Gerhold IV | May 15, 2026, 11:15 AM |
| Which areas should Bloom invest in next year? | Multi-select | Richer Insider rewards and birthday perks | 69973830Birthday gift not received | Todd Streich | Dr. Mandy McLaughlin | May 15, 2026, 10:55 AM |
| How important is virtual try-on to your shopping experience? | Rating | 4/5 | 69973830Birthday gift not received | Todd Streich | Dr. Mandy McLaughlin | May 15, 2026, 10:55 AM |
| What's missing from Bloom for you? | Comment | Smaller sample sizes that aren't single-use. | 69973830Birthday gift not received | Todd Streich | Dr. Mandy McLaughlin | May 15, 2026, 10:55 AM |
| How satisfied are you with your recent order? | Rating | 1/5 | 26103635Lost package follow-up |  Jessyca Balistreri | Lily Raynor | May 15, 2026, 9:38 AM |
| Did your order arrive as expected? | Multi-choice | No | 26103635Lost package follow-up | Jessyca Balistreri | Lily Raynor | May 15, 2026, 9:38 AM |
| Anything we could do better next time? | Comment | Insider status was downgraded incorrectly and no one will fix it. | 26103635Lost package follow-up | Jessyca Balistreri | Lily Raynor | May 15, 2026, 9:38 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 32431969Klarna / Afterpay split issue | Marlee Block | Faith Hilll | May 15, 2026, 9:07 AM |
| What could we have done differently? | Comment | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 32431969Klarna / Afterpay split issue | Marlee Block | Faith Hilll | May 15, 2026, 9:07 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 89507311Foundation match help |  Mrs. Marsha McClure-Smitham | Lily Raynor | May 15, 2026, 8:18 AM |
| Where did we do well? | Multi-select | Product knowledgeFollow-through | 89507311Foundation match help | Mrs. Marsha McClure-Smitham | Lily Raynor | May 15, 2026, 8:18 AM |
| Tell us more about your experience | Comment | Treated like I was lying about the missing items. Insulting. | 89507311Foundation match help | Mrs. Marsha McClure-Smitham | Lily Raynor | May 15, 2026, 8:18 AM |
| How satisfied are you with your recent order? | Rating | 4/5 | 66173986Birthday gift not received | Larry Schaefer V | Julie Hodkiewicz | May 15, 2026, 8:05 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 66173986Birthday gift not received | Larry Schaefer V | Julie Hodkiewicz | May 15, 2026, 8:05 AM |
| Anything we could do better next time? | Comment | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 66173986Birthday gift not received | Larry Schaefer V | Julie Hodkiewicz | May 15, 2026, 8:05 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 78618336Address change after shipping |  Dr. Timmy Ondricka | Steve O'Conner | May 15, 2026, 6:34 AM |
| What could we have done differently? | Comment | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 78618336Address change after shipping | Dr. Timmy Ondricka | Steve O'Conner | May 15, 2026, 6:34 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 13503416Klarna / Afterpay split issue |  Ms. Linda Funk | Tommy Kuvalis | May 15, 2026, 6:19 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 13503416Klarna / Afterpay split issue | Ms. Linda Funk | Tommy Kuvalis | May 15, 2026, 6:19 AM |
| Anything we could do better next time? | Comment | Loved the personalized note in my order. Small touch, big impact. | 13503416Klarna / Afterpay split issue | Ms. Linda Funk | Tommy Kuvalis | May 15, 2026, 6:19 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 20512983Pro discount enrollment | Audie Windler | Chaz Renner | May 15, 2026, 6:16 AM |
| What's the primary reason for your score? | Comment | Already referred three friends. They all love it too. | 20512983Pro discount enrollment | Audie Windler | Chaz Renner | May 15, 2026, 6:16 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 48709741Shipping cost question |  Claude Reinger-Beatty | Garth Dooley | May 15, 2026, 5:38 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 48709741Shipping cost question | Claude Reinger-Beatty | Garth Dooley | May 15, 2026, 5:38 AM |
| Anything we could do better next time? | Comment | It was fine. Took longer than it should have but eventually got my refund. | 48709741Shipping cost question | Claude Reinger-Beatty | Garth Dooley | May 15, 2026, 5:38 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 79129501App login problem | Alex O'Conner-Konopelski | Chaz Renner | May 15, 2026, 5:21 AM |
| What's the primary reason for your score? | Comment | Already referred three friends. They all love it too. | 79129501App login problem | Alex O'Conner-Konopelski | Chaz Renner | May 15, 2026, 5:21 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 11871992Restock alert for backorder | Kay Berge | Mr. Eliza Gerhold IV | May 15, 2026, 4:53 AM |
| Anything we could improve about your experience? | Comment | The selection, the service, the app — all top tier. | 11871992Restock alert for backorder | Kay Berge | Mr. Eliza Gerhold IV | May 15, 2026, 4:53 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 7/11 | 83397686Store experience feedback |  Mike Reichel V | Eula McKenzie | May 15, 2026, 4:44 AM |
| Anything we could improve about your experience? | Comment | I shop here for some categories, not others. | 83397686Store experience feedback | Mike Reichel V | Eula McKenzie | May 15, 2026, 4:44 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 00456070Pro discount enrollment | Owen Carter | Oscar O'Hara | May 15, 2026, 4:15 AM |
| Did your order arrive as expected? | Multi-choice | No | 00456070Pro discount enrollment | Owen Carter | Oscar O'Hara | May 15, 2026, 4:15 AM |
| Anything we could do better next time? | Comment | It's whatever. Got what I needed but no follow-through. | 00456070Pro discount enrollment | Owen Carter | Oscar O'Hara | May 15, 2026, 4:15 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 34504164Missing items in shipment |  Lamar Hilll | Mr. Lonie Hudson | May 15, 2026, 3:02 AM |
| What could we have done differently? | Comment | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 34504164Missing items in shipment | Lamar Hilll | Mr. Lonie Hudson | May 15, 2026, 3:02 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 20509514Missing items in shipment | Malvina Hoeger | Dr. Mandy McLaughlin | May 15, 2026, 2:58 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 20509514Missing items in shipment | Malvina Hoeger | Dr. Mandy McLaughlin | May 15, 2026, 2:58 AM |
| Anything we could do better next time? | Comment | Got my points credited back for an order I had to cancel. Super easy. | 20509514Missing items in shipment | Malvina Hoeger | Dr. Mandy McLaughlin | May 15, 2026, 2:58 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 53527593Cancel order request | Michelle Schaefer | Kip Schroeder IV | May 15, 2026, 1:30 AM |
| What could we have done differently? | Comment | Customer care actually listened. Refund processed without making me jump through hoops. | 53527593Cancel order request | Michelle Schaefer | Kip Schroeder IV | May 15, 2026, 1:30 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 68879706Wholesale order question |  Mr. Don Baumbach | Chaz Renner | May 15, 2026, 1:24 AM |
| Where did we do well? | Multi-select | Product knowledge | 68879706Wholesale order question | Mr. Don Baumbach | Chaz Renner | May 15, 2026, 1:24 AM |
| Tell us more about your experience | Comment | Frustrating. Had to repeat my issue four times to three different agents. | 68879706Wholesale order question | Mr. Don Baumbach | Chaz Renner | May 15, 2026, 1:24 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 99947563Lost package follow-up |  Duncan Funk | Jacklyn Dare | May 15, 2026, 1:13 AM |
| Where did we do well? | Multi-select | Communication | 99947563Lost package follow-up | Duncan Funk | Jacklyn Dare | May 15, 2026, 1:13 AM |
| Tell us more about your experience | Comment | The chat agent was clearly juggling other conversations. Felt impersonal. | 99947563Lost package follow-up | Duncan Funk | Jacklyn Dare | May 15, 2026, 1:13 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 14629471Cancel order request |  Ms. Kaden Goyette | Jacklyn Dare | May 15, 2026, 12:51 AM |
| Where did we do well? | Multi-select | Response speed | 14629471Cancel order request | Ms. Kaden Goyette | Jacklyn Dare | May 15, 2026, 12:51 AM |
| Tell us more about your experience | Comment | Got my points credited back for an order I had to cancel. Super easy. | 14629471Cancel order request | Ms. Kaden Goyette | Jacklyn Dare | May 15, 2026, 12:51 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 41833089Allergic reaction concern |  Orval Considine I | Vilma Gusikowski | May 15, 2026, 12:49 AM |
| What's the primary reason for your score? | Comment | The Elite tier perks are worth every dollar of lifetime spend. | 41833089Allergic reaction concern | Orval Considine I | Vilma Gusikowski | May 15, 2026, 12:49 AM |
| Which areas should Bloom invest in next year? | Multi-select | Richer Insider rewards and birthday perksCleaner sustainability and packaging story | 68031013Insider tier issue |  Vernice Macejkovic | Lily Raynor | May 15, 2026, 12:46 AM |
| How important is virtual try-on to your shopping experience? | Rating | 3/5 | 68031013Insider tier issue | Vernice Macejkovic | Lily Raynor | May 15, 2026, 12:46 AM |
| What's missing from Bloom for you? | Comment | Make the chat agents actually empowered to make refund decisions. | 68031013Insider tier issue | Vernice Macejkovic | Lily Raynor | May 15, 2026, 12:46 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 87406692Discount code not working |  Alan Weissnat | Oscar O'Hara | May 15, 2026, 12:19 AM |
| What stood out? | Multi-select | Nothing in particular | 87406692Discount code not working | Alan Weissnat | Oscar O'Hara | May 15, 2026, 12:19 AM |
| Anything we should improve about the app onboarding? | Comment | Signing up was effortless and they sent samples that match my profile. | 87406692Discount code not working | Alan Weissnat | Oscar O'Hara | May 15, 2026, 12:19 AM |
| Which areas should Bloom invest in next year? | Multi-select | Faster shipping and easier returnsBetter in-app personalization and Beauty Advisor matching | 35205866Return after 30-day window | Glen Breitenberg | Vilma Gusikowski | May 15, 2026, 12:05 AM |
| How important is virtual try-on to your shopping experience? | Rating | 3/5 | 35205866Return after 30-day window | Glen Breitenberg | Vilma Gusikowski | May 15, 2026, 12:05 AM |
| What's missing from Bloom for you? | Comment | Add more clean / fragrance-free filters. | 35205866Return after 30-day window | Glen Breitenberg | Vilma Gusikowski | May 15, 2026, 12:05 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 97989866Influencer code not working | Mindy Torphy | Katrina Johns | May 15, 2026, 12:01 AM |
| What could we have done differently? | Comment | Helpful agent, but the underlying app issue still hasn't been fixed. | 97989866Influencer code not working | Mindy Torphy | Katrina Johns | May 15, 2026, 12:01 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 50518002Wrong shade sent |  Anthony Streich | Chaz Renner | May 14, 2026, 10:57 PM |
| What could we have done differently? | Comment | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 50518002Wrong shade sent | Anthony Streich | Chaz Renner | May 14, 2026, 10:57 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 70063024Question about product ingredients |  Lyric Reichel | Eula McKenzie | May 14, 2026, 9:48 PM |
| What could we have done differently? | Comment | Loyalty points still missing after two separate chats about it. | 70063024Question about product ingredients | Lyric Reichel | Eula McKenzie | May 14, 2026, 9:48 PM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 02923686Restock alert for backorder | Ms. Caleigh Maggio | Jacklyn Dare | May 14, 2026, 9:37 PM |
| What could we have done differently? | Comment | It was fine. Took longer than it should have but eventually got my refund. | 02923686Restock alert for backorder | Ms. Caleigh Maggio | Jacklyn Dare | May 14, 2026, 9:37 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 34076903Wrong shade sent | Anthony Streich | Amely Pacocha | May 14, 2026, 8:43 PM |
| What could we have done differently? | Comment | They reshipped my order overnight after the package was lost. Top tier. | 34076903Wrong shade sent | Anthony Streich | Amely Pacocha | May 14, 2026, 8:43 PM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 52012784Lost package follow-up |  Norberto Kertzmann | Garth Dooley | May 14, 2026, 8:22 PM |
| What stood out? | Multi-select | Personalized recommendationsBeautiful product browseNothing in particular | 52012784Lost package follow-up | Norberto Kertzmann | Garth Dooley | May 14, 2026, 8:22 PM |
| Anything we should improve about the app onboarding? | Comment | Smooth signup. The intro samples took a week to arrive but they were great. | 52012784Lost package follow-up | Norberto Kertzmann | Garth Dooley | May 14, 2026, 8:22 PM |
| How satisfied are you with your recent order? | Rating | 1/5 | 29307717Store experience feedback |  Mattie Bahringer | Julie Hodkiewicz | May 14, 2026, 8:14 PM |
| Did your order arrive as expected? | Multi-choice | Mostly | 29307717Store experience feedback | Mattie Bahringer | Julie Hodkiewicz | May 14, 2026, 8:14 PM |
| Anything we could do better next time? | Comment | App charged me for an order that never shipped and support won't help. | 29307717Store experience feedback | Mattie Bahringer | Julie Hodkiewicz | May 14, 2026, 8:14 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 72832642Refund not received |  Jermaine Johns | Dr. Mandy McLaughlin | May 14, 2026, 8:05 PM |
| Where did we do well? | Multi-select | Follow-throughFriendliness | 72832642Refund not received | Jermaine Johns | Dr. Mandy McLaughlin | May 14, 2026, 8:05 PM |
| Tell us more about your experience | Comment | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 72832642Refund not received | Jermaine Johns | Dr. Mandy McLaughlin | May 14, 2026, 8:05 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 7/11 | 57847589Insider tier issue |  Mr. Giovani Kuhn | Chaz Renner | May 14, 2026, 7:56 PM |
| What's the primary reason for your score? | Comment | Pretty good. Selection is great, service is hit or miss. | 57847589Insider tier issue | Mr. Giovani Kuhn | Chaz Renner | May 14, 2026, 7:56 PM |
| How easy was it to complete your return? | Rating | 5/5 | 57275861BOPIS order cancelled at store |  Rick Sawayn | Lily Raynor | May 14, 2026, 7:55 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 57275861BOPIS order cancelled at store | Rick Sawayn | Lily Raynor | May 14, 2026, 7:55 PM |
| What would have made it easier? | Comment | Helpful self-service flow handled everything without me needing to chat. | 57275861BOPIS order cancelled at store | Rick Sawayn | Lily Raynor | May 14, 2026, 7:55 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 16354869Refund not received | Johann West | Mr. Lonie Hudson | May 14, 2026, 7:43 PM |
| What could we have done differently? | Comment | Foundation arrived completely shattered and they offered 5 dollars store credit. | 16354869Refund not received | Johann West | Mr. Lonie Hudson | May 14, 2026, 7:43 PM |
| How easy was it to complete your return? | Rating | 5/5 | 27767263Influencer code not working |  Immanuel Hayes | Dr. Mandy McLaughlin | May 14, 2026, 4:06 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 27767263Influencer code not working | Immanuel Hayes | Dr. Mandy McLaughlin | May 14, 2026, 4:06 PM |
| What would have made it easier? | Comment | Returned three items from one order with one label. Brilliant. | 27767263Influencer code not working | Immanuel Hayes | Dr. Mandy McLaughlin | May 14, 2026, 4:06 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 89178423Missing items in shipment | Mr. Raul Doyle | Mr. Cade Senger | May 14, 2026, 3:03 PM |
| What could we have done differently? | Comment | Agent didn't actually solve the issue, just told me to wait. | 89178423Missing items in shipment | Mr. Raul Doyle | Mr. Cade Senger | May 14, 2026, 3:03 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 14253431Order arrived damaged |  Gretchen Wehner | Kaela Friesen | May 14, 2026, 2:35 PM |
| What could we have done differently? | Comment | They accused me of returning fraudulent items. Never coming back. | 14253431Order arrived damaged | Gretchen Wehner | Kaela Friesen | May 14, 2026, 2:35 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 4/11 | 38041153Where is my order? | Neil Pfeffer | Mr. Lonie Hudson | May 14, 2026, 2:16 PM |
| What's the primary reason for your score? | Comment | Had a terrible refund experience. Would steer friends elsewhere. | 38041153Where is my order? | Neil Pfeffer | Mr. Lonie Hudson | May 14, 2026, 2:16 PM |
| Which areas should Bloom invest in next year? | Multi-select | Cleaner sustainability and packaging storyMore inclusive shade rangesRicher Insider rewards and birthday perks | 29215009Restock alert for backorder |  Brando Reilly | Mr. Skyla Trantow | May 14, 2026, 12:56 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 29215009Restock alert for backorder | Brando Reilly | Mr. Skyla Trantow | May 14, 2026, 12:56 PM |
| What's missing from Bloom for you? | Comment | Improve the BOPIS experience in stores. | 29215009Restock alert for backorder | Brando Reilly | Mr. Skyla Trantow | May 14, 2026, 12:56 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 65169138Pro discount enrollment | D'angelo Rohan | Kip Schroeder IV | May 14, 2026, 12:32 PM |
| Where did we do well? | Multi-select | Response speed | 65169138Pro discount enrollment | D'angelo Rohan | Kip Schroeder IV | May 14, 2026, 12:32 PM |
| Tell us more about your experience | Comment | Returned my serum no questions asked, refund hit my card the next day. | 65169138Pro discount enrollment | D'angelo Rohan | Kip Schroeder IV | May 14, 2026, 12:32 PM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 86562299Where is my order? |  Ricky Towne | Darryl Jacobi | May 14, 2026, 12:21 PM |
| Where did we do well? | Multi-select | Follow-throughResponse speed | 86562299Where is my order? | Ricky Towne | Darryl Jacobi | May 14, 2026, 12:21 PM |
| Tell us more about your experience | Comment | Got the replacement but it took three back-and-forths to confirm the shade. | 86562299Where is my order? | Ricky Towne | Darryl Jacobi | May 14, 2026, 12:21 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 68539434Wholesale order question |  Sedrick Batz | Kaela Friesen | May 14, 2026, 12:02 PM |
| What could we have done differently? | Comment | Two weeks for a refund on an order that was lost in transit. | 68539434Wholesale order question | Sedrick Batz | Kaela Friesen | May 14, 2026, 12:02 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 27802721Missing items in shipment |  Lauriane Labadie | Miss Amber Hintz Sr. | May 14, 2026, 12:02 PM |
| Where did we do well? | Multi-select | Product knowledge | 27802721Missing items in shipment | Lauriane Labadie | Miss Amber Hintz Sr. | May 14, 2026, 12:02 PM |
| Tell us more about your experience | Comment | Helpful, but the hold music in the phone queue was rough. | 27802721Missing items in shipment | Lauriane Labadie | Miss Amber Hintz Sr. | May 14, 2026, 12:02 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 45203652Missing samples in order |  Quinn Willms | Leonard Waters-Howell | May 14, 2026, 11:41 AM |
| Where did we do well? | Multi-select | Follow-throughResponse speedCommunication | 45203652Missing samples in order | Quinn Willms | Leonard Waters-Howell | May 14, 2026, 11:41 AM |
| Tell us more about your experience | Comment | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 45203652Missing samples in order | Quinn Willms | Leonard Waters-Howell | May 14, 2026, 11:41 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 00237234Where is my order? | Brando Reilly | Tommy Kuvalis | May 14, 2026, 10:49 AM |
| Where did we do well? | Multi-select | Follow-throughProduct knowledge | 00237234Where is my order? | Brando Reilly | Tommy Kuvalis | May 14, 2026, 10:49 AM |
| Tell us more about your experience | Comment | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 00237234Where is my order? | Brando Reilly | Tommy Kuvalis | May 14, 2026, 10:49 AM |
| How easy was it to complete your return? | Rating | 5/5 | 56623360Wrong shade sent |  Marguerite Howe | Oscar O'Hara | May 14, 2026, 10:26 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 56623360Wrong shade sent | Marguerite Howe | Oscar O'Hara | May 14, 2026, 10:26 AM |
| What would have made it easier? | Comment | BOPIS pickup at the store was so smooth, in and out in under a minute. | 56623360Wrong shade sent | Marguerite Howe | Oscar O'Hara | May 14, 2026, 10:26 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 86835505Wrong shade sent |  Karen Flatley | Mr. Skyla Trantow | May 14, 2026, 10:12 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 86835505Wrong shade sent | Karen Flatley | Mr. Skyla Trantow | May 14, 2026, 10:12 AM |
| Anything we could do better next time? | Comment | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 86835505Wrong shade sent | Karen Flatley | Mr. Skyla Trantow | May 14, 2026, 10:12 AM |
| How easy was it to complete your return? | Rating | 5/5 | 30747726Gift card balance question | Kristen Rempel | Mr. Eliza Gerhold IV | May 14, 2026, 9:39 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 30747726Gift card balance question | Kristen Rempel | Mr. Eliza Gerhold IV | May 14, 2026, 9:39 AM |
| What would have made it easier? | Comment | Honestly the easiest exchange process I've used at any retailer. | 30747726Gift card balance question | Kristen Rempel | Mr. Eliza Gerhold IV | May 14, 2026, 9:39 AM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 67591489Wholesale order question |  Johanna Kuphal | Katrina Johns | May 14, 2026, 9:31 AM |
| What stood out? | Multi-select | Personalized recommendationsBeautiful product browseEasy signup | 67591489Wholesale order question | Johanna Kuphal | Katrina Johns | May 14, 2026, 9:31 AM |
| Anything we should improve about the app onboarding? | Comment | Pleasant experience. App is great, website still a bit clunky on mobile. | 67591489Wholesale order question | Johanna Kuphal | Katrina Johns | May 14, 2026, 9:31 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 97580559Gift card balance question |  Miss Caroline Gusikowski | Vilma Gusikowski | May 14, 2026, 8:10 AM |
| What's the primary reason for your score? | Comment | Already referred three friends. They all love it too. | 97580559Gift card balance question | Miss Caroline Gusikowski | Vilma Gusikowski | May 14, 2026, 8:10 AM |
| How easy was it to complete your return? | Rating | 4/5 | 76025308Klarna / Afterpay split issue |  Santos Douglas | Vilma Gusikowski | May 14, 2026, 6:59 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 76025308Klarna / Afterpay split issue | Santos Douglas | Vilma Gusikowski | May 14, 2026, 6:59 AM |
| What would have made it easier? | Comment | Mostly painless. Wish the BOPIS confirmation email had come faster. | 76025308Klarna / Afterpay split issue | Santos Douglas | Vilma Gusikowski | May 14, 2026, 6:59 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 70927790Missing items in shipment |  Randal Dickens Jr. | Steve O'Conner | May 14, 2026, 5:47 AM |
| What could we have done differently? | Comment | Resolved fine. The first agent transferred me but the second one nailed it. | 70927790Missing items in shipment | Randal Dickens Jr. | Steve O'Conner | May 14, 2026, 5:47 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 10669305Loyalty points not posting | Melanie Schmidt II | Leonard Waters-Howell | May 14, 2026, 5:29 AM |
| Where did we do well? | Multi-select | Product knowledge | 10669305Loyalty points not posting | Melanie Schmidt II | Leonard Waters-Howell | May 14, 2026, 5:29 AM |
| Tell us more about your experience | Comment | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 10669305Loyalty points not posting | Melanie Schmidt II | Leonard Waters-Howell | May 14, 2026, 5:29 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 91863883Foundation match help |  Ethelyn Marquardt | Amely Pacocha | May 14, 2026, 5:01 AM |
| Where did we do well? | Multi-select | — | 91863883Foundation match help | Ethelyn Marquardt | Amely Pacocha | May 14, 2026, 5:01 AM |
| Tell us more about your experience | Comment | Not great. The product arrived broken, replacement also broken. | 91863883Foundation match help | Ethelyn Marquardt | Amely Pacocha | May 14, 2026, 5:01 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 99490467Gift card balance question |  Mr. Willard Moen | Mr. Cade Senger | May 14, 2026, 4:22 AM |
| What could we have done differently? | Comment | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 99490467Gift card balance question | Mr. Willard Moen | Mr. Cade Senger | May 14, 2026, 4:22 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 79128575Lost package follow-up | Tressie Cassin-Muller | Mr. Skyla Trantow | May 14, 2026, 4:21 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 79128575Lost package follow-up | Tressie Cassin-Muller | Mr. Skyla Trantow | May 14, 2026, 4:21 AM |
| Anything we could do better next time? | Comment | Loved the personalized note in my order. Small touch, big impact. | 79128575Lost package follow-up | Tressie Cassin-Muller | Mr. Skyla Trantow | May 14, 2026, 4:21 AM |
| Which areas should Bloom invest in next year? | Multi-select | Richer Insider rewards and birthday perks | 28565076Price match request |  Reanna Weber | Oscar O'Hara | May 14, 2026, 4:14 AM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 28565076Price match request | Reanna Weber | Oscar O'Hara | May 14, 2026, 4:14 AM |
| What's missing from Bloom for you? | Comment | Reward longtime customers more meaningfully. | 28565076Price match request | Reanna Weber | Oscar O'Hara | May 14, 2026, 4:14 AM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 60623024Birthday gift not received |  Rodolfo Weber | Garth Dooley | May 14, 2026, 4:13 AM |
| What could we have done differently? | Comment | The refund still hasn't been processed and it's been two weeks. | 60623024Birthday gift not received | Rodolfo Weber | Garth Dooley | May 14, 2026, 4:13 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 28595452Cancel order request |  Abraham Veum | Mr. Lonie Hudson | May 14, 2026, 3:52 AM |
| What could we have done differently? | Comment | Customer care actually listened. Refund processed without making me jump through hoops. | 28595452Cancel order request | Abraham Veum | Mr. Lonie Hudson | May 14, 2026, 3:52 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 50042955Lost package follow-up | Michele Turcotte | Dr. Mandy McLaughlin | May 14, 2026, 3:38 AM |
| What stood out? | Multi-select | Nothing in particularShade match quiz | 50042955Lost package follow-up | Michele Turcotte | Dr. Mandy McLaughlin | May 14, 2026, 3:38 AM |
| Anything we should improve about the app onboarding? | Comment | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 50042955Lost package follow-up | Michele Turcotte | Dr. Mandy McLaughlin | May 14, 2026, 3:38 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 7/11 | 42563977Restock alert for backorder | Titus King IV | Tommy Kuvalis | May 14, 2026, 3:16 AM |
| Anything we could improve about your experience? | Comment | It works. Wouldn't go out of my way to recommend it. | 42563977Restock alert for backorder | Titus King IV | Tommy Kuvalis | May 14, 2026, 3:16 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 52905031Foundation match help |  Clint Konopelski | Vilma Gusikowski | May 14, 2026, 1:44 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 52905031Foundation match help | Clint Konopelski | Vilma Gusikowski | May 14, 2026, 1:44 AM |
| Anything we could do better next time? | Comment | Lightning fast response, fixed my Insider points balance in one message. | 52905031Foundation match help | Clint Konopelski | Vilma Gusikowski | May 14, 2026, 1:44 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 89511368Birthday gift not received |  Leann Spencer | Mr. Eliza Gerhold IV | May 14, 2026, 1:17 AM |
| What could we have done differently? | Comment | Loved that they followed up two days later to make sure the replacement arrived. | 89511368Birthday gift not received | Leann Spencer | Mr. Eliza Gerhold IV | May 14, 2026, 1:17 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 52980706Where is my order? | Ezequiel Brekke | Eula McKenzie | May 13, 2026, 11:45 PM |
| Where did we do well? | Multi-select | Response speedProduct knowledgeFriendliness | 52980706Where is my order? | Ezequiel Brekke | Eula McKenzie | May 13, 2026, 11:45 PM |
| Tell us more about your experience | Comment | Got my issue handled. Slightly long wait but the agent more than made up for it. | 52980706Where is my order? | Ezequiel Brekke | Eula McKenzie | May 13, 2026, 11:45 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 17437520Refund not received |  Matilde Kreiger | Jacklyn Dare | May 13, 2026, 11:26 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 17437520Refund not received | Matilde Kreiger | Jacklyn Dare | May 13, 2026, 11:26 PM |
| Anything we could do better next time? | Comment | Pretty good. Sara was nice, the system glitched once but she powered through. | 17437520Refund not received | Matilde Kreiger | Jacklyn Dare | May 13, 2026, 11:26 PM |
| Which areas should Bloom invest in next year? | Multi-select | More inclusive shade ranges | 50630786Restock alert for backorder |  Delores Shanahan | Mr. Skyla Trantow | May 13, 2026, 11:23 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 50630786Restock alert for backorder | Delores Shanahan | Mr. Skyla Trantow | May 13, 2026, 11:23 PM |
| What's missing from Bloom for you? | Comment | Improve the in-store digital experience. | 50630786Restock alert for backorder | Delores Shanahan | Mr. Skyla Trantow | May 13, 2026, 11:23 PM |
| How would you rate your first experience with the Bloom app? | Rating | 4/5 | 03843922BOPIS order cancelled at store | Stuart Zieme | Julie Hodkiewicz | May 13, 2026, 10:54 PM |
| What stood out? | Multi-select | Personalized recommendationsNothing in particular | 03843922BOPIS order cancelled at store | Stuart Zieme | Julie Hodkiewicz | May 13, 2026, 10:54 PM |
| Anything we should improve about the app onboarding? | Comment | Good onboarding. Wish there were a few more shade options in the quiz. | 03843922BOPIS order cancelled at store | Stuart Zieme | Julie Hodkiewicz | May 13, 2026, 10:54 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 50164075Klarna / Afterpay split issue |  Ansel Russel | Leonard Waters-Howell | May 13, 2026, 10:26 PM |
| Where did we do well? | Multi-select | Follow-through | 50164075Klarna / Afterpay split issue | Ansel Russel | Leonard Waters-Howell | May 13, 2026, 10:26 PM |
| Tell us more about your experience | Comment | Solved my return, just needed a couple of follow-ups to get there. | 50164075Klarna / Afterpay split issue | Ansel Russel | Leonard Waters-Howell | May 13, 2026, 10:26 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 44940861App login problem |  Mr. Joel Hayes-Hilpert | Garth Dooley | May 13, 2026, 10:07 PM |
| Where did we do well? | Multi-select | Communication | 44940861App login problem | Mr. Joel Hayes-Hilpert | Garth Dooley | May 13, 2026, 10:07 PM |
| Tell us more about your experience | Comment | Replied within minutes on a Sunday. Honestly didn't expect that. | 44940861App login problem | Mr. Joel Hayes-Hilpert | Garth Dooley | May 13, 2026, 10:07 PM |
| Which areas should Bloom invest in next year? | Multi-select | Better in-app personalization and Beauty Advisor matching | 16330354Foundation match help |  Sara Boehm | Darryl Jacobi | May 13, 2026, 7:33 PM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 16330354Foundation match help | Sara Boehm | Darryl Jacobi | May 13, 2026, 7:33 PM |
| What's missing from Bloom for you? | Comment | Add a recommend-based-on-what-I-own feature. | 16330354Foundation match help | Sara Boehm | Darryl Jacobi | May 13, 2026, 7:33 PM |
| How satisfied are you with your recent order? | Rating | 2/5 | 93341652Price match request |  Demario Stanton-Zieme II | Eula McKenzie | May 13, 2026, 7:17 PM |
| Did your order arrive as expected? | Multi-choice | No | 93341652Price match request | Demario Stanton-Zieme II | Eula McKenzie | May 13, 2026, 7:17 PM |
| Anything we could do better next time? | Comment | Loyalty points still missing after two separate chats about it. | 93341652Price match request | Demario Stanton-Zieme II | Eula McKenzie | May 13, 2026, 7:17 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 21245474App login problem |  Vernon Greenholt | Amely Pacocha | May 13, 2026, 7:11 PM |
| What could we have done differently? | Comment | Got my refund eventually. Communication could have been a touch clearer. | 21245474App login problem | Vernon Greenholt | Amely Pacocha | May 13, 2026, 7:11 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 81767597Loyalty points not posting |  Dr. Brian Barrows | Amely Pacocha | May 13, 2026, 6:51 PM |
| What could we have done differently? | Comment | Good service. Wish I'd been told upfront that my shade was on backorder. | 81767597Loyalty points not posting | Dr. Brian Barrows | Amely Pacocha | May 13, 2026, 6:51 PM |
| How likely are you to recommend Bloom Beauty? | Rating | 9/11 | 24859777Where is my order? |  Miss Clarissa Herman | Kaela Friesen | May 13, 2026, 6:36 PM |
| Anything we could improve about your experience? | Comment | Big fan. Their customer service has saved me more than once. | 24859777Where is my order? | Miss Clarissa Herman | Kaela Friesen | May 13, 2026, 6:36 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 53451735Missing samples in order | Johann West | Oscar O'Hara | May 13, 2026, 6:02 PM |
| What's the primary reason for your score? | Comment | Best in class. The app is genuinely beautiful and useful. | 53451735Missing samples in order | Johann West | Oscar O'Hara | May 13, 2026, 6:02 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 64143939Cancel subscription / Auto-replenish | Ms. Linda Funk | Kaela Friesen | May 13, 2026, 5:17 PM |
| What could we have done differently? | Comment | Good chat support. Returned product still hadn't been processed when I followed up. | 64143939Cancel subscription / Auto-replenish | Ms. Linda Funk | Kaela Friesen | May 13, 2026, 5:17 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 82904041Cancel subscription / Auto-replenish |  Glen Wilkinson | Kaela Friesen | May 13, 2026, 4:46 PM |
| What could we have done differently? | Comment | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 82904041Cancel subscription / Auto-replenish | Glen Wilkinson | Kaela Friesen | May 13, 2026, 4:46 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 84784287Insider tier issue |  Myra Hilll | Darryl Jacobi | May 13, 2026, 3:43 PM |
| What could we have done differently? | Comment | Great overall, just took a bit longer than I expected on chat. | 84784287Insider tier issue | Myra Hilll | Darryl Jacobi | May 13, 2026, 3:43 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 93599370Address change after shipping |  Pasquale Hauck II | Darryl Jacobi | May 13, 2026, 3:25 PM |
| What stood out? | Multi-select | Nothing in particularEasy signup | 93599370Address change after shipping | Pasquale Hauck II | Darryl Jacobi | May 13, 2026, 3:25 PM |
| Anything we should improve about the app onboarding? | Comment | Loved the quiz, loved the recommendations, loved the gift. | 93599370Address change after shipping | Pasquale Hauck II | Darryl Jacobi | May 13, 2026, 3:25 PM |
| Which areas should Bloom invest in next year? | Multi-select | Faster shipping and easier returnsBetter in-app personalization and Beauty Advisor matching | 07907167Store experience feedback |  Louvenia Herzog | Dr. Mandy McLaughlin | May 13, 2026, 3:21 PM |
| How important is virtual try-on to your shopping experience? | Rating | 2/5 | 07907167Store experience feedback | Louvenia Herzog | Dr. Mandy McLaughlin | May 13, 2026, 3:21 PM |
| What's missing from Bloom for you? | Comment | Add more clean / fragrance-free filters. | 07907167Store experience feedback | Louvenia Herzog | Dr. Mandy McLaughlin | May 13, 2026, 3:21 PM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 70349070Item authenticity concern |  Jordi Gulgowski-Kautzer | Mr. Eliza Gerhold IV | May 13, 2026, 12:35 PM |
| Where did we do well? | Multi-select | Follow-through | 70349070Item authenticity concern | Jordi Gulgowski-Kautzer | Mr. Eliza Gerhold IV | May 13, 2026, 12:35 PM |
| Tell us more about your experience | Comment | App charged me for an order that never shipped and support won't help. | 70349070Item authenticity concern | Jordi Gulgowski-Kautzer | Mr. Eliza Gerhold IV | May 13, 2026, 12:35 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 85567721Lost package follow-up | Matilde Kreiger | Amely Pacocha | May 13, 2026, 10:22 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 85567721Lost package follow-up | Matilde Kreiger | Amely Pacocha | May 13, 2026, 10:22 AM |
| Anything we could do better next time? | Comment | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 85567721Lost package follow-up | Matilde Kreiger | Amely Pacocha | May 13, 2026, 10:22 AM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 21782491Influencer code not working |  Jason Kuhlman | Katrina Johns | May 13, 2026, 9:36 AM |
| What could we have done differently? | Comment | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 21782491Influencer code not working | Jason Kuhlman | Katrina Johns | May 13, 2026, 9:36 AM |
| How easy was it to complete your return? | Rating | 5/5 | 66404263Return after 30-day window | Lizzie Wisoky | Dr. Mandy McLaughlin | May 13, 2026, 8:35 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 66404263Return after 30-day window | Lizzie Wisoky | Dr. Mandy McLaughlin | May 13, 2026, 8:35 AM |
| What would have made it easier? | Comment | Honestly the easiest exchange process I've used at any retailer. | 66404263Return after 30-day window | Lizzie Wisoky | Dr. Mandy McLaughlin | May 13, 2026, 8:35 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 96586700Shipping cost question |  Giles Gusikowski | Kaela Friesen | May 13, 2026, 8:32 AM |
| What's the primary reason for your score? | Comment | Best in class. The app is genuinely beautiful and useful. | 96586700Shipping cost question | Giles Gusikowski | Kaela Friesen | May 13, 2026, 8:32 AM |
| How easy was it to complete your return? | Rating | 5/5 | 22385474Birthday gift not received |  Nicholas Conroy III | Eula McKenzie | May 13, 2026, 8:19 AM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 22385474Birthday gift not received | Nicholas Conroy III | Eula McKenzie | May 13, 2026, 8:19 AM |
| What would have made it easier? | Comment | Honestly the easiest exchange process I've used at any retailer. | 22385474Birthday gift not received | Nicholas Conroy III | Eula McKenzie | May 13, 2026, 8:19 AM |
| How easy was it to complete your return? | Rating | 2/5 | 82512124Missing samples in order |  Carlos Beer | Leonard Waters-Howell | May 13, 2026, 6:05 AM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 82512124Missing samples in order | Carlos Beer | Leonard Waters-Howell | May 13, 2026, 6:05 AM |
| What would have made it easier? | Comment | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 82512124Missing samples in order | Carlos Beer | Leonard Waters-Howell | May 13, 2026, 6:05 AM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 15636574Where is my order? |  Myra Feeney | Kip Schroeder IV | May 13, 2026, 5:55 AM |
| What could we have done differently? | Comment | Felt like I was talking to a script. Same response three times. | 15636574Where is my order? | Myra Feeney | Kip Schroeder IV | May 13, 2026, 5:55 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 7/11 | 82913023Insider tier issue |  Ernesto Keeling | Faith Hilll | May 13, 2026, 5:44 AM |
| Anything we could improve about your experience? | Comment | It works. Wouldn't go out of my way to recommend it. | 82913023Insider tier issue | Ernesto Keeling | Faith Hilll | May 13, 2026, 5:44 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 36654021Wrong shade sent |  Golden Stoltenberg | Vilma Gusikowski | May 13, 2026, 5:30 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 36654021Wrong shade sent | Golden Stoltenberg | Vilma Gusikowski | May 13, 2026, 5:30 AM |
| Anything we could do better next time? | Comment | Got my Klarna split sorted out in two messages. So easy. | 36654021Wrong shade sent | Golden Stoltenberg | Vilma Gusikowski | May 13, 2026, 5:30 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 09429389Question about product ingredients |  Janis Collins | Darryl Jacobi | May 13, 2026, 5:20 AM |
| What could we have done differently? | Comment | Quick, kind, and they actually solved my problem on the first message. | 09429389Question about product ingredients | Janis Collins | Darryl Jacobi | May 13, 2026, 5:20 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 62202338Allergic reaction concern | Rhonda Heaney-Hermann | Steve O'Conner | May 13, 2026, 5:17 AM |
| What stood out? | Multi-select | Beautiful product browsePersonalized recommendationsShade match quiz | 62202338Allergic reaction concern | Rhonda Heaney-Hermann | Steve O'Conner | May 13, 2026, 5:17 AM |
| Anything we should improve about the app onboarding? | Comment | The app guided me to the right products without being pushy. | 62202338Allergic reaction concern | Rhonda Heaney-Hermann | Steve O'Conner | May 13, 2026, 5:17 AM |
| How would you rate your first experience with the Bloom app? | Rating | 3/5 | 14300504Foundation match help |  Tristian Murphy | Mr. Lonie Hudson | May 13, 2026, 5:13 AM |
| What stood out? | Multi-select | Nothing in particularPersonalized recommendations | 14300504Foundation match help | Tristian Murphy | Mr. Lonie Hudson | May 13, 2026, 5:13 AM |
| Anything we should improve about the app onboarding? | Comment | Onboarding was fine. Not memorable in either direction. | 14300504Foundation match help | Tristian Murphy | Mr. Lonie Hudson | May 13, 2026, 5:13 AM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 68827574Shipping cost question |  Mr. Helene Stark | Chaz Renner | May 13, 2026, 4:50 AM |
| What could we have done differently? | Comment | Color match through the app worked perfectly. Foundation is spot on. | 68827574Shipping cost question | Mr. Helene Stark | Chaz Renner | May 13, 2026, 4:50 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 92623502Cancel order request |  Vivien Dicki | Tommy Kuvalis | May 13, 2026, 4:02 AM |
| What could we have done differently? | Comment | Helpful, but the hold music in the phone queue was rough. | 92623502Cancel order request | Vivien Dicki | Tommy Kuvalis | May 13, 2026, 4:02 AM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 99299497Insider tier issue |  Reta Cole-Crist | Leonard Waters-Howell | May 13, 2026, 2:46 AM |
| What's the primary reason for your score? | Comment | Already referred three friends. They all love it too. | 99299497Insider tier issue | Reta Cole-Crist | Leonard Waters-Howell | May 13, 2026, 2:46 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 65520473Where is my order? |  Patty Pacocha | Mr. Eliza Gerhold IV | May 13, 2026, 1:49 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 65520473Where is my order? | Patty Pacocha | Mr. Eliza Gerhold IV | May 13, 2026, 1:49 AM |
| Anything we could do better next time? | Comment | Got my Klarna split sorted out in two messages. So easy. | 65520473Where is my order? | Patty Pacocha | Mr. Eliza Gerhold IV | May 13, 2026, 1:49 AM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 30254022Cancel order request | Abraham Veum | Amely Pacocha | May 13, 2026, 1:07 AM |
| What could we have done differently? | Comment | The product swap went through. Wish the email confirmations were faster. | 30254022Cancel order request | Abraham Veum | Amely Pacocha | May 13, 2026, 1:07 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 1/11 | 60959486Cancel order request | Sara Feest | Julie Hodkiewicz | May 13, 2026, 12:51 AM |
| Anything we could improve about your experience? | Comment | Had a terrible refund experience. Would steer friends elsewhere. | 60959486Cancel order request | Sara Feest | Julie Hodkiewicz | May 13, 2026, 12:51 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 23471215Gift card balance question |  Braulio Schumm | Chaz Renner | May 13, 2026, 12:42 AM |
| Where did we do well? | Multi-select | Communication | 23471215Gift card balance question | Braulio Schumm | Chaz Renner | May 13, 2026, 12:42 AM |
| Tell us more about your experience | Comment | The chat agent was clearly juggling other conversations. Felt impersonal. | 23471215Gift card balance question | Braulio Schumm | Chaz Renner | May 13, 2026, 12:42 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 57371864Allergic reaction concern |  Ellie Kuhn | Yazmin Jast | May 12, 2026, 10:26 PM |
| Anything we could improve about your experience? | Comment | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 57371864Allergic reaction concern | Ellie Kuhn | Yazmin Jast | May 12, 2026, 10:26 PM |
| How easy was it to complete your return? | Rating | 5/5 | 43388054Lost package follow-up |  Myrtle Pagac | Tommy Kuvalis | May 12, 2026, 9:39 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 43388054Lost package follow-up | Myrtle Pagac | Tommy Kuvalis | May 12, 2026, 9:39 PM |
| What would have made it easier? | Comment | Their chatbot actually solved my problem before a human was needed. | 43388054Lost package follow-up | Myrtle Pagac | Tommy Kuvalis | May 12, 2026, 9:39 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 10/11 | 35821340Discount code not working |  Chase Wuckert | Mr. Lonie Hudson | May 12, 2026, 9:33 PM |
| What's the primary reason for your score? | Comment | The selection, the service, the app — all top tier. | 35821340Discount code not working | Chase Wuckert | Mr. Lonie Hudson | May 12, 2026, 9:33 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 57031683Foundation match help |  Willard Torphy PhD | Katrina Johns | May 12, 2026, 9:06 PM |
| Where did we do well? | Multi-select | Product knowledgeFollow-throughFriendliness | 57031683Foundation match help | Willard Torphy PhD | Katrina Johns | May 12, 2026, 9:06 PM |
| Tell us more about your experience | Comment | Returned my serum no questions asked, refund hit my card the next day. | 57031683Foundation match help | Willard Torphy PhD | Katrina Johns | May 12, 2026, 9:06 PM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 63856391Insider tier issue | Harvey Reichert | Mr. Lonie Hudson | May 12, 2026, 7:51 PM |
| Where did we do well? | Multi-select | Response speedProduct knowledge | 63856391Insider tier issue | Harvey Reichert | Mr. Lonie Hudson | May 12, 2026, 7:51 PM |
| Tell us more about your experience | Comment | Agents kept transferring me, no one took ownership. | 63856391Insider tier issue | Harvey Reichert | Mr. Lonie Hudson | May 12, 2026, 7:51 PM |
| How was your chat with our Beauty Advisor? | Rating | 5/5 | 12057520Gift card balance question |  Nikko Cummerata | Oscar O'Hara | May 12, 2026, 7:12 PM |
| What could we have done differently? | Comment | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 12057520Gift card balance question | Nikko Cummerata | Oscar O'Hara | May 12, 2026, 7:12 PM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 41154553Restock alert for backorder |  Renee Balistreri | Steve O'Conner | May 12, 2026, 6:56 PM |
| What stood out? | Multi-select | Nothing in particularEasy signup | 41154553Restock alert for backorder | Renee Balistreri | Steve O'Conner | May 12, 2026, 6:56 PM |
| Anything we should improve about the app onboarding? | Comment | Such a delightful first impression. Already shopping. | 41154553Restock alert for backorder | Renee Balistreri | Steve O'Conner | May 12, 2026, 6:56 PM |
| How likely are you to recommend Bloom Beauty to a friend? | Rating | 9/11 | 90058993Loyalty points not posting | Mary Renner | Tommy Kuvalis | May 12, 2026, 5:10 PM |
| What's the primary reason for your score? | Comment | Best in class. The app is genuinely beautiful and useful. | 90058993Loyalty points not posting | Mary Renner | Tommy Kuvalis | May 12, 2026, 5:10 PM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 80989488BOPIS order cancelled at store | Ottilie Skiles | Oscar O'Hara | May 12, 2026, 4:54 PM |
| What could we have done differently? | Comment | Foundation arrived completely shattered and they offered 5 dollars store credit. | 80989488BOPIS order cancelled at store | Ottilie Skiles | Oscar O'Hara | May 12, 2026, 4:54 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 63042615Insider tier issue |  Jaylon Turcotte | Kip Schroeder IV | May 12, 2026, 4:48 PM |
| Where did we do well? | Multi-select | FriendlinessFollow-through | 63042615Insider tier issue | Jaylon Turcotte | Kip Schroeder IV | May 12, 2026, 4:48 PM |
| Tell us more about your experience | Comment | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 63042615Insider tier issue | Jaylon Turcotte | Kip Schroeder IV | May 12, 2026, 4:48 PM |
| How easy was it to complete your return? | Rating | 2/5 | 65085027Where is my order? | Noel Stracke | Oscar O'Hara | May 12, 2026, 4:08 PM |
| Did our team make the return straightforward? | Multi-choice | Yes, completely | 65085027Where is my order? | Noel Stracke | Oscar O'Hara | May 12, 2026, 4:08 PM |
| What would have made it easier? | Comment | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 65085027Where is my order? | Noel Stracke | Oscar O'Hara | May 12, 2026, 4:08 PM |
| How easy was it to complete your return? | Rating | 4/5 | 02433904Pro discount enrollment |  Maxine Kohler | Steve O'Conner | May 12, 2026, 4:00 PM |
| Did our team make the return straightforward? | Multi-choice | Mostly | 02433904Pro discount enrollment | Maxine Kohler | Steve O'Conner | May 12, 2026, 4:00 PM |
| What would have made it easier? | Comment | Refund process was straightforward, just took a beat to find the right link. | 02433904Pro discount enrollment | Maxine Kohler | Steve O'Conner | May 12, 2026, 4:00 PM |
| How satisfied are you with your recent order? | Rating | 4/5 | 72724874Klarna / Afterpay split issue | Ben Heidenreich | Tommy Kuvalis | May 12, 2026, 3:50 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 72724874Klarna / Afterpay split issue | Ben Heidenreich | Tommy Kuvalis | May 12, 2026, 3:50 PM |
| Anything we could do better next time? | Comment | Helpful, but the hold music in the phone queue was rough. | 72724874Klarna / Afterpay split issue | Ben Heidenreich | Tommy Kuvalis | May 12, 2026, 3:50 PM |
| How satisfied are you with your recent order? | Rating | 5/5 | 33256763Lost package follow-up |  Jamel Hansen | Kip Schroeder IV | May 12, 2026, 3:39 PM |
| Did your order arrive as expected? | Multi-choice | Yes | 33256763Lost package follow-up | Jamel Hansen | Kip Schroeder IV | May 12, 2026, 3:39 PM |
| Anything we could do better next time? | Comment | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 33256763Lost package follow-up | Jamel Hansen | Kip Schroeder IV | May 12, 2026, 3:39 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 92734647App crashes at checkout |  Kelly Reinger | Vilma Gusikowski | May 12, 2026, 3:19 PM |
| Where did we do well? | Multi-select | Product knowledgeFriendliness | 92734647App crashes at checkout | Kelly Reinger | Vilma Gusikowski | May 12, 2026, 3:19 PM |
| Tell us more about your experience | Comment | First time ordering and I'll definitely be back. Smooth from start to finish. | 92734647App crashes at checkout | Kelly Reinger | Vilma Gusikowski | May 12, 2026, 3:19 PM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 53243673Foundation match help |  Marilou Medhurst | Mr. Lonie Hudson | May 12, 2026, 2:09 PM |
| Where did we do well? | Multi-select | FriendlinessResponse speed | 53243673Foundation match help | Marilou Medhurst | Mr. Lonie Hudson | May 12, 2026, 2:09 PM |
| Tell us more about your experience | Comment | Didn't honor the price match. Felt nickel-and-dimed. | 53243673Foundation match help | Marilou Medhurst | Mr. Lonie Hudson | May 12, 2026, 2:09 PM |
| How was your chat with our Beauty Advisor? | Rating | 4/5 | 73408567App login problem |  Ted Swift | Faith Hilll | May 12, 2026, 1:32 PM |
| What could we have done differently? | Comment | Order arrived fine, agent was helpful when one product was missing. | 73408567App login problem | Ted Swift | Faith Hilll | May 12, 2026, 1:32 PM |
| How was your chat with our Beauty Advisor? | Rating | 2/5 | 09937266Order arrived damaged |  Cathy O'Keefe | Yazmin Jast | May 12, 2026, 1:01 PM |
| What could we have done differently? | Comment | The refund still hasn't been processed and it's been two weeks. | 09937266Order arrived damaged | Cathy O'Keefe | Yazmin Jast | May 12, 2026, 1:01 PM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 06666720App login problem | Giles Gusikowski | Mr. Eliza Gerhold IV | May 12, 2026, 12:59 PM |
| Where did we do well? | Multi-select | Response speedFollow-throughFriendliness | 06666720App login problem | Giles Gusikowski | Mr. Eliza Gerhold IV | May 12, 2026, 12:59 PM |
| Tell us more about your experience | Comment | Replaced my damaged perfume bottle within 24 hours. So impressed. | 06666720App login problem | Giles Gusikowski | Mr. Eliza Gerhold IV | May 12, 2026, 12:59 PM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 93171013Gift card balance question |  Omari Wolf | Oscar O'Hara | May 12, 2026, 11:08 AM |
| Where did we do well? | Multi-select | FriendlinessResponse speedProduct knowledge | 93171013Gift card balance question | Omari Wolf | Oscar O'Hara | May 12, 2026, 11:08 AM |
| Tell us more about your experience | Comment | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 93171013Gift card balance question | Omari Wolf | Oscar O'Hara | May 12, 2026, 11:08 AM |
| How satisfied are you with your recent order? | Rating | 3/5 | 87428104Lost package follow-up |  Dr. Carey Waters | Steve O'Conner | May 12, 2026, 10:45 AM |
| Did your order arrive as expected? | Multi-choice | Mostly | 87428104Lost package follow-up | Dr. Carey Waters | Steve O'Conner | May 12, 2026, 10:45 AM |
| Anything we could do better next time? | Comment | Issue resolved. Process felt clunky on their end. | 87428104Lost package follow-up | Dr. Carey Waters | Steve O'Conner | May 12, 2026, 10:45 AM |
| Which areas should Bloom invest in next year? | Multi-select | More inclusive shade rangesRicher Insider rewards and birthday perksFaster shipping and easier returns | 18225845App crashes at checkout |  Santos Auer | Darryl Jacobi | May 12, 2026, 10:06 AM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 18225845App crashes at checkout | Santos Auer | Darryl Jacobi | May 12, 2026, 10:06 AM |
| What's missing from Bloom for you? | Comment | Bring back the old loyalty point structure. | 18225845App crashes at checkout | Santos Auer | Darryl Jacobi | May 12, 2026, 10:06 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 25271309Cancel order request |  Kaleigh Roob | Leonard Waters-Howell | May 12, 2026, 9:28 AM |
| Where did we do well? | Multi-select | Product knowledgeCommunicationResponse speed | 25271309Cancel order request | Kaleigh Roob | Leonard Waters-Howell | May 12, 2026, 9:28 AM |
| Tell us more about your experience | Comment | Order arrived fine, agent was helpful when one product was missing. | 25271309Cancel order request | Kaleigh Roob | Leonard Waters-Howell | May 12, 2026, 9:28 AM |
| How satisfied are you with your recent order? | Rating | 1/5 | 31300376Loyalty points not posting |  Ana Okuneva-Sanford | Chaz Renner | May 12, 2026, 8:51 AM |
| Did your order arrive as expected? | Multi-choice | No | 31300376Loyalty points not posting | Ana Okuneva-Sanford | Chaz Renner | May 12, 2026, 8:51 AM |
| Anything we could do better next time? | Comment | Three weeks, four agents, still no refund. | 31300376Loyalty points not posting | Ana Okuneva-Sanford | Chaz Renner | May 12, 2026, 8:51 AM |
| How satisfied were you with how we handled your request? | Rating | 3/5 | 83649008Loyalty points not posting | Anthony Streich | Mr. Cade Senger | May 12, 2026, 8:29 AM |
| Where did we do well? | Multi-select | Friendliness | 83649008Loyalty points not posting | Anthony Streich | Mr. Cade Senger | May 12, 2026, 8:29 AM |
| Tell us more about your experience | Comment | Got there. Took a full week which was longer than I'd expect for a missing item. | 83649008Loyalty points not posting | Anthony Streich | Mr. Cade Senger | May 12, 2026, 8:29 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 20609530Restock alert for backorder | Aglae McLaughlin | Vilma Gusikowski | May 12, 2026, 7:51 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 20609530Restock alert for backorder | Aglae McLaughlin | Vilma Gusikowski | May 12, 2026, 7:51 AM |
| Anything we could do better next time? | Comment | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 20609530Restock alert for backorder | Aglae McLaughlin | Vilma Gusikowski | May 12, 2026, 7:51 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 33340095Address change after shipping | Mr. Don Baumbach | Katrina Johns | May 12, 2026, 7:44 AM |
| Where did we do well? | Multi-select | — | 33340095Address change after shipping | Mr. Don Baumbach | Katrina Johns | May 12, 2026, 7:44 AM |
| Tell us more about your experience | Comment | Customer service has gone downhill. Used to love this brand. | 33340095Address change after shipping | Mr. Don Baumbach | Katrina Johns | May 12, 2026, 7:44 AM |
| How satisfied are you with your recent order? | Rating | 5/5 | 65411476Order arrived damaged | Orval Considine I | Mr. Lonie Hudson | May 12, 2026, 7:34 AM |
| Did your order arrive as expected? | Multi-choice | Yes | 65411476Order arrived damaged | Orval Considine I | Mr. Lonie Hudson | May 12, 2026, 7:34 AM |
| Anything we could do better next time? | Comment | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 65411476Order arrived damaged | Orval Considine I | Mr. Lonie Hudson | May 12, 2026, 7:34 AM |
| Which areas should Bloom invest in next year? | Multi-select | Richer Insider rewards and birthday perksCleaner sustainability and packaging story | 26708064Where is my order? |  Ms. Lila Champlin | Kip Schroeder IV | May 12, 2026, 7:08 AM |
| How important is virtual try-on to your shopping experience? | Rating | 5/5 | 26708064Where is my order? | Ms. Lila Champlin | Kip Schroeder IV | May 12, 2026, 7:08 AM |
| What's missing from Bloom for you? | Comment | Easier returns from international addresses. | 26708064Where is my order? | Ms. Lila Champlin | Kip Schroeder IV | May 12, 2026, 7:08 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 37348804Wrong shade sent | Nathaniel Pagac | Darryl Jacobi | May 12, 2026, 6:51 AM |
| Anything we could improve about your experience? | Comment | Already referred three friends. They all love it too. | 37348804Wrong shade sent | Nathaniel Pagac | Darryl Jacobi | May 12, 2026, 6:51 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 38338785Lost package follow-up |  Mrs. Joanne Quigley | Kip Schroeder IV | May 12, 2026, 6:38 AM |
| Where did we do well? | Multi-select | — | 38338785Lost package follow-up | Mrs. Joanne Quigley | Kip Schroeder IV | May 12, 2026, 6:38 AM |
| Tell us more about your experience | Comment | Customer service has gone downhill. Used to love this brand. | 38338785Lost package follow-up | Mrs. Joanne Quigley | Kip Schroeder IV | May 12, 2026, 6:38 AM |
| How likely are you to recommend Bloom Beauty? | Rating | 10/11 | 68565164Question about product ingredients | Dr. Carey Waters | Garth Dooley | May 12, 2026, 5:56 AM |
| Anything we could improve about your experience? | Comment | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 68565164Question about product ingredients | Dr. Carey Waters | Garth Dooley | May 12, 2026, 5:56 AM |
| How satisfied were you with how we handled your request? | Rating | 2/5 | 81747422Wholesale order question |  Dr. Bradly Lind | Chaz Renner | May 12, 2026, 5:39 AM |
| Where did we do well? | Multi-select | Follow-through | 81747422Wholesale order question | Dr. Bradly Lind | Chaz Renner | May 12, 2026, 5:39 AM |
| Tell us more about your experience | Comment | Took five days to get a reply. Then they couldn't even help with the return. | 81747422Wholesale order question | Dr. Bradly Lind | Chaz Renner | May 12, 2026, 5:39 AM |
| How satisfied were you with how we handled your request? | Rating | 5/5 | 46992676App crashes at checkout |  Catherine Walter | Steve O'Conner | May 12, 2026, 5:20 AM |
| Where did we do well? | Multi-select | Response speed | 46992676App crashes at checkout | Catherine Walter | Steve O'Conner | May 12, 2026, 5:20 AM |
| Tell us more about your experience | Comment | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 46992676App crashes at checkout | Catherine Walter | Steve O'Conner | May 12, 2026, 5:20 AM |
| How was your chat with our Beauty Advisor? | Rating | 3/5 | 58661652Address change after shipping |  Selina Hessel | Leonard Waters-Howell | May 12, 2026, 2:59 AM |
| What could we have done differently? | Comment | Got there. Took a full week which was longer than I'd expect for a missing item. | 58661652Address change after shipping | Selina Hessel | Leonard Waters-Howell | May 12, 2026, 2:59 AM |
| How would you rate your first experience with the Bloom app? | Rating | 5/5 | 30566686Store experience feedback | Leonard Towne | Yazmin Jast | May 12, 2026, 2:56 AM |
| What stood out? | Multi-select | Personalized recommendations | 30566686Store experience feedback | Leonard Towne | Yazmin Jast | May 12, 2026, 2:56 AM |
| Anything we should improve about the app onboarding? | Comment | First app open and I already feel like a VIP. Lovely. | 30566686Store experience feedback | Leonard Towne | Yazmin Jast | May 12, 2026, 2:56 AM |
| How was your chat with our Beauty Advisor? | Rating | 1/5 | 88398298Wholesale order question |  Shanie Wolff | Tommy Kuvalis | May 12, 2026, 2:46 AM |
| What could we have done differently? | Comment | Foundation arrived completely shattered and they offered 5 dollars store credit. | 88398298Wholesale order question | Shanie Wolff | Tommy Kuvalis | May 12, 2026, 2:46 AM |
| How satisfied were you with how we handled your request? | Rating | 1/5 | 50395383Cancel subscription / Auto-replenish |  Amparo Rempel | Ignatius Cummerata | May 12, 2026, 1:03 AM |
| Where did we do well? | Multi-select | Communication | 50395383Cancel subscription / Auto-replenish | Amparo Rempel | Ignatius Cummerata | May 12, 2026, 1:03 AM |
| Tell us more about your experience | Comment | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 50395383Cancel subscription / Auto-replenish | Amparo Rempel | Ignatius Cummerata | May 12, 2026, 1:03 AM |
| How satisfied were you with how we handled your request? | Rating | 4/5 | 91320658Cancel subscription / Auto-replenish |  Freddie Huel-Leffler | Faith Hilll | May 12, 2026, 12:31 AM |
| Where did we do well? | Multi-select | Follow-throughResponse speedFriendliness | 91320658Cancel subscription / Auto-replenish | Freddie Huel-Leffler | Faith Hilll | May 12, 2026, 12:31 AM |
| Tell us more about your experience | Comment | Helpful, but the hold music in the phone queue was rough. | 91320658Cancel subscription / Auto-replenish | Freddie Huel-Leffler | Faith Hilll | May 12, 2026, 12:31 AM |